Repairing a brand new Dewalt DCN660 nail gun, without sending for warranty repair

Рет қаралды 10,628

25 күн бұрын

This Dewalt DCN660 nail gun is only brand new, but wont shoot correctly Customer is needing a gun now, so I repaired this one there and then without going through the warranty, for free for the customer.
#diy #powertool #fix #tools #deandohertygreaser #

Пікірлер: 61

@UnCoolDad 23 күн бұрын

This is how you keep loyal customers.

@shifty277 23 күн бұрын

Agreed - I hope he lets the customers know about the videos he films if their tools feature as I know I would be over the moon to watch the repair let alone have the quality repair done in the first place.

@ipopus2 22 күн бұрын

You should definitely be a Dewalt official repairer. The fault was tricky to find, well done !

@Stefan_Kawalec 23 күн бұрын

With this one free repair you should get dozen new customers. That's an excellent customer service. If I were closer (Poland here), I'd be sending you my tools.

@mikespain8655 23 күн бұрын

Few shops would do it this way. You are looking at the big picture and saving the customer frustration and time with their brand new tool.

@johnmclaurin 23 күн бұрын

You continue to amaze me, one of my favorite channels to watch!

@gutsngorrrr 23 күн бұрын

That fix shows your experience in fault finding. Not an easy thing to find and saved your customer loads of wasted time in warranty return. Good on you for doing it that way and taking the hit.

@TheOfficialSoulPower 20 күн бұрын

Nice catch! I'm sure the client really appreciated this.

@robinloudon3141 23 күн бұрын

Fantastic customer service 100% customer satisfaction

@ashleybignell2366 21 күн бұрын

Nice fix, i was pleasantly surprised that Dewalt had used what looks like push fit Ideal cable connectors. Too often we see twist nuts or crimped cables.

@craigwheatcroft9233 20 күн бұрын

Awesome such a nice / clever bloke

@ashleybignell2366 21 күн бұрын

I could see the problem straight away, before you even pulled the trigger. It had a Dewalt badge on it. The only thing i've had from them that was any good & has lasted the test of time is a DW705 chop saw. It fails to give up.

@dieseldog1959 23 күн бұрын

Great job troubleshooting there, Dean. At first, I thought you might try to file away some of that plastic piece to remove the obstruction due to the deformation. In the long run, your choice was the best solution for the customer and for keeping that customer happy. Cheers from Houston!

@jasonvandervalk3679 23 күн бұрын

It would be great to have a good tool repair shop where I live. This is a good example of good service and quality. Thanks to dean always awesome work. Even how the screws look keep it looking new.

@michaelflynn6178 23 күн бұрын

Good customer care

@robertchapin3683 23 күн бұрын

Customer is numero uno!

@MichaelWilhelm-tf8vy 23 күн бұрын

Great fault finding! Considering the other video on the mitre saws from DeWalt, they seem to have a quality control problem.

@Zogg1281 22 күн бұрын

I love how the repair guy always gets to do the MOST DANGEROUS things with a tool........ like negotiating firing a nail gun without the body of the tool in place!! 😅 Nicely done finding that fault and giving your customer 150% customer survice. I can see why you always have shelves full of jobs waiting 👍👍👍👍👍👍

@prasadvn524 23 күн бұрын

Nice diagnosis

@jasonbuckler190 22 күн бұрын

Excellent decision and the right one. I'd send a credit request in for the part you replaced with "defective" as reason. Good job as always!

@liftrucs 23 күн бұрын

Top man Dean

@leonardpaciora5039 23 күн бұрын

Nice one Dean!!!!

@Yes_buh 23 күн бұрын

Nice one Dean

@LoneStar1955 23 күн бұрын

Good eye Dean.

@jarredpope7002 23 күн бұрын

Nice job. I just had to put a new driver blade in mine after 8 years of medium use

@lukada83 23 күн бұрын

I see you got a new camera setup, appreciate the 4k60p content.

@shifty277 23 күн бұрын

Agreed - great quality used - probably the highest settings maybe on Dean's iPhone.

@lukada83 23 күн бұрын

@@shifty277Dean an iphone? I would say he's more of an Android guy.

@deandohertygreaser 23 күн бұрын

You are right, Galaxy but this might be my last one. It has the dredded pink line now.

@shifty277 22 күн бұрын

@@deandohertygreaser dreaded pink line on the screen have you dropped it?

@1978JonBullock 23 күн бұрын

Your good customer service will go a long way to help someone who is trying to earn a living from their tools.

@ffftube-le8np 23 күн бұрын

Amazing work, how many techs would have spotted this defect

@ringstinga 23 күн бұрын

Respect for doing that for free certainly not a service you see very often nowadays .

@user-lp7dd7dz9m 22 күн бұрын

A popular tool shop here gives customers loaners for warranty claims.

@kizzjd9578 23 күн бұрын

I run 2 of every tool for reasons like this. Luckily makita fix it same day but when tools are your job, cant have any downtime.

@ElMariachi1337 23 күн бұрын

Luckily you had that piece of plastic laying around to fix this dead on arrival nail gun. Saved you and the customer a lot of time from having it fixed/swapped out by Dewalt.

@mikespain8655 23 күн бұрын

Dean's parts stock seems to be excellent.

@tnbspotter5360 23 күн бұрын

Are returns and exchanges not a thing in Ireland?

@deandohertygreaser 23 күн бұрын

It is, but the customer needed a dewalt gun, and we didn't have another one to give him. So an instafix was needed.

@alouisschafer7212 23 күн бұрын

Didnt know they use Wagos in these from the factory

@MSGaddicts 23 күн бұрын

If the guy has only just bought it and it's got a fault from new wouldn't you just give him a new machine? Send this defective product back to DeWalt?

@Stefan_Kawalec 23 күн бұрын

That would be ideal solution, but it could take a lot of time an bureaucracy. It's much faster to ask your local service/repair shop for help. If Dewalt or local dealership, sales or technical reps would give any f-s they would just give the customer a temporary replacement nailer while the faulty one would be repaired under warranty. Here in southern Poland I have terrible sales and technical reps for most of tool companies; that includes Makita, Dewalt, Milwaukee and Festool. Fortunately people form central Poland, 300 km away, are great. Couple of times they sent me some Makita tools while mine were in the service. That was nothing serious, I just needed that tool quickly and they helped me greatly.

@dougsaunders8109 23 күн бұрын

If they have stock

@deandohertygreaser 23 күн бұрын

Sometimes but not always. Didn't have that option this time as this was the last dewalt gun in stock

@TheGtrmarcus 23 күн бұрын

Customer retention at it's finest!

@austenj4539 23 күн бұрын

My wife made the same complaint after marriage! Sorted with a jar of hot Bovril and no complaints since.

@nf5416 23 күн бұрын

why wasnt it done as a DOA ? straight swap as dead on the day it was got.

@garethmcmahon9769 23 күн бұрын

Nice customer service. The Dewalt appears very cheap especially the plastic body.

@YoDooDSup 23 күн бұрын

Seriously? Nobody thought about telling him that his microphone sounds like it was dropped in water and he sounds terribly? Damn people get your hearing checked 🤣

@georgebonney90 23 күн бұрын

I'd be so mad if this happened to me,I'd probably never buy another Dewalt tool ever again.

@irishrebel1976 23 күн бұрын

How often does that happen where a tool is brought back right away for a manufacturing defect?

@deandohertygreaser 23 күн бұрын

Not very often. This is the first iv seen in years. I actually do the warranty repair for Bosch and makitas, and I might get 1 general warrenty repair every 1 or 2 months at most. So an instant fault is quite uncommon

@martinconnolly7815 23 күн бұрын

I couldn't see DeWalt finding that fault

@dalethedentist 23 күн бұрын

Have you just shut down the whole dewalt production line while they review their quality control !!😁😁😁😁

@ToolTimeToday 23 күн бұрын

Is that a common issue with the nail gun itself or just a one off ?. In itself the breakage? that duff part should have not left the factory (as visual's should have picked that up when fitted at the factory) being faulty before someone even has the chance to use it has got to hurt the reputation. Don't know but seams to me that Defunkt are getting worse with there tools over the past 6 months or so. To many devices being in for repair (which in itself is good for you because it's your living). Do you let DeWalt know if and when you get to many of one product in for repair and poss solutions to make the product better ?

@deandohertygreaser 23 күн бұрын

This is a one off

@michaelfairchild 23 күн бұрын

That possibly the worst things that can happen. You buy your new tool and it doesnt work properly or at all.

@nelseify 23 күн бұрын

Why wasn't this a free replacement with a new one and return to dewalt?

@deandohertygreaser 23 күн бұрын

Because this was the last gun in stock

@nelseify 22 күн бұрын

@@deandohertygreaser ah makes sense, i wonder if it had gone back to dewalt, would they have even taken the time to work out the issue and fix their manufacturing processes