WB, this is a tough one. If you don't tinker or don't have patience for a possible failure/replacement, maybe look elsewhere. Actually GT has an all in one pressure washer with hose that gets good reviews, so maybe look at that. I find it hard not to recommend them, despite my failures. It's refreshing to find a company that gives you the support that I've received from GT and I'm honestly not unhappy with my purchase. The company has been extremely responsive and easy to deal with. They seem like a company that strives to fix/improve shortcomings in their products. They acknowledged the inferior hose on the first one and revised the product with a different hose. I would guess that the company will continue to work on any other issues until everything is ironed out.

buy the manual hose reel , the retraction is kinda suck and hard to use

Actually that's the best part about this hose reel. Love that it retracts. Could it be smoother/better? Sure, but it functions perfectly fine. In fact, it now works better because the Uberflex hose has a smaller OD and is super flexible.

@@PIFDIY Maybe works better with uberflex. I agree the uberflex is much better and more flexible than the Giraffe hose. Just not worth it if you have to swap ur own hose on this reel