40 years serving experience right here. What it comes down to is respect. As a waiter you want to earn your customers' respect. If you can't earn it with charisma or skills then you have to force it out of them: if that's the case, start by slamming a hand on the table and demanding silence. If silence isn't what follows, hold your guest by the neck and firmly smash his head on the table. This will most of the time do the job. Then move on to the next guests.

I agreed with u sir

I used this Video to teach my students how to proceed in fine dining. They were applying for the waiter position on board of cruise ships. I was a waitress myself..

This is where I tell you your chicken tendi paremesan is gonna be 25 more minutes lol.

She's supposed to wait til his mouth is full of food before asking.

I will love to work in a ship, pliz help, from kenya 0795550902

A guest will normally rage in anger if his food is delayed. He will throw glasses, assault the servers and throw the chairs around the dining room. This waitress is asking for troubles.

A guest can rage in anger if his food is delayed. He will curse, slam his hand on the table, throw glasses and assault the waiters if his forage isn't delivered punctually. It's a miracle the waitress in the video is still alive.

I did this for my classes in Brazil...But I´ll ty to activate them...Thank you...By the way when I was still on board I came to your Country on the Port of Nha Trang...I enjoyed the food very much

I'm very happy to hear that. I hope you come to Việt Nam, and If I can help anything, I'm willingness. Best wishes for you! :)))

+The Code See? I really don´t care about those coments. I posted this video intending to improve the service to my students Never understood why all those non sense coments .. :-p I'm glad you like it.. Thank you very much

I thought that you're very informative on the menu and know how to make the guests smile and relax. It is nice to know that you actually named each dish vocally when serving to the guests. These days some staff silently serve the dish to the guests and leave the guests to wonder whether they are getting the right food. For the past 10 years I noticed that many staff do not bother to remember what their own restaunrats or cafe are serving.. Please, remember the whole menu and be able to explain each dish and drinks. I used to do that when working for restaurants and cafe. In HK the quality of customer service have went down over this past 20 years. No pride in doing the job right. Many table staff don't even bother to check the order sheet before serving and they often serve the wrong dish to the wrong table. While the guests are eating they are usually chatting and joking with the other members of the staff or cheking iphone messages....haha. Sometime I feel like why not cut down the number of those lazy staff and let some robots do the job.

Well I think she offered Pork not Shrimp for the Entree before offering the Steak..... Seafoof is for the appetiser And this video is for instruction purposes only...I used to teach using it and explaining as long as the doubts come out.

Exactly, I was going to say that.

Good point sir never

Congo rats.,you don't know satire lol

Silver salver or beverages tray

Nhoellah Chelle Hii

Would you like,more?? no Well how,about a calamari??

@@horseplop9 lmao!

Dranreb Tesnado that’s not always possible

Imagine not caring and realize California is sensitive and racist when you tell them in two languages you do not understand and they still don't care... can't be black or white here no mas....

I completely agree😊