Retailers rethink self-checkout kiosks amid growing criticism
Рет қаралды 165,646
9 ай бұрынMajor retailers across the U.S. are rethinking their use of self-checkout kiosks as customers increasingly sound off on the technical hurdles and with new research showing the machines are also a prime opportunity for theft. NBC's Sam Brock reports for TODAY.
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#selfcheckout #shopping #debate
@mitszub 9 ай бұрын
Self checkouts are great if you only have few items. Not when you have 3 or 4 hundred dollars worth a grocery! Why should I do someone else's job. It's not like I'm getting discount.
@user-gm3wc2bx5r 3 ай бұрын
Dude. You missing out on free items. 300$ worth of stuff for half off. Hahaha. Everytime a young person is working the area. Should add, obviously we can't be charged criminally. Or otherwise they wouldn't be talking about doing away with self check outs. You completely missed out. I got a free fishing isle.
@yakovpetrovich7682 9 ай бұрын
Hire more humans, cut executive and ceo pay.
@nelcomargaming6612 4 ай бұрын
Nope
@shub202 2 ай бұрын
For what? To form an union?!
@Paul-sk2pc Ай бұрын
😂 Hire more human to do a monkey’s job? A competent CEO can bring in more return on investment for the “shared owners”. What can a good cashier bring?
@alejandromata825 29 күн бұрын
Crazy these replies you’re getting huh? I wouldn’t be surprised if they are coming from basement dwellers who could actually use those jobs too!
@Lucysil1970 9 ай бұрын
I work at Target and so many people steal while using the self checkout. They scan the whole cart and then leave without paying. It happens every day.
@balares 9 ай бұрын
Good
@waynelynch3862 8 ай бұрын
Target ''Prices'' STEAL from customers 24/7. Walmart across the street, so it gets most of my shopping needs.
@MS-ns2pj 6 ай бұрын
We have that happen here sometimes. Do you not have LP in your store? My local Target has 4 self checkout machines and 1 attendant.
@waynelynch3862 6 ай бұрын
@@MS-ns2pj The set up at my Target is awful. Confusion on which machine to go to when in line & the 1 attendant is not much help in guiding shoppers. I complained for years about getting a 10 items or less line, but they never did. Instead they have 1-2 cashiers..Always understaffed. Thank goodness for self checkout. Walmart set-up (and machines) much easier.
@MS-ns2pj 6 ай бұрын
@@waynelynch3862 Hmm. I’m in a large metro area and so we have multiple Targets and Walmarts. The Walmart grocery stores are easier. I find that shoplifting at all of them is rampant. I’m a Sheriff’s Lieutenant.
@shellysmith1037 9 ай бұрын
its awful. Today there was such a line. Things won't scan, people don't help. One lady just put down her purchases and left
@jfeeney100 9 ай бұрын
That's what it might take to stop self check out. When you leave a cart full of stuff, workers have to restock it, and there's no one to stick with the cost.
@dianam9028 9 ай бұрын
smart!@@jfeeney100
@crystalh450 5 ай бұрын
Yeah, or they just won't care because your one in 100 people who like not having an extra person touch their groceries. This technology isn't going anywhere.
@joannemcmillan9201 4 ай бұрын
Increased loss and customer dissatisfaction. And people leaving behind goods that need refrigeration or freezing. Asking a person to do a job for free. We shall see.
@crystalh450 4 ай бұрын
@joannemcmillan9201 That is a big part of the reason I like places like Aldi. They remove the costs for bagging your groceries and bags and you provide your own. If you are going to do it anyway, then you may as well not pay more for a service you aren't getting.
@debbiebalnaves4842 9 ай бұрын
I hate self check out ! I don't get paid nor do I get a discount for doing my own scanning and bagging . And the fact that some store clerks ask to see your receipt when leaving to make sure you paid for it is a pain So I use a cashier . It's their job , to scan and bag they get paid for that .
@balares 9 ай бұрын
That's why i just remove some things from the bill, i better get compensated if i have to work.
@annaagiantritis3916 9 ай бұрын
People at the checkout shouldn't be bagging your shopping, YOU should be doing that. Stop being lazy.
@alainportant6412 9 ай бұрын
@@annaagiantritis3916 Bagging or no, it doesn't change the fact that they are offsetting their costs using my time.
@ObiWanConeObi 9 ай бұрын
@@alainportant6412so in this comment you're saying you don't like it and it takes up your time but in the above comment say they're rethinking self checkout because of "the blacks". So what is it then mate?
@ObiWanConeObi 9 ай бұрын
@@alainportant6412and if you are referring to aboriginals or black people in general why not go to back to wherever you think you came from. They were here long before anyone else haha
@melfarm9109 9 ай бұрын
Can't we just go back to the way it was a decade or two ago and have a choice? Mostly cashiers, and a few self-checkouts. Personally I loved that. Depending on the situation, I would use one or the other. And I think everyone else felt the same way.
@lorrainedempsey3320 9 ай бұрын
This always worked out. Companies always think the changes they make, are going to be great. Sometimes changes just stink.
@matthew9677 6 ай бұрын
For my vote
@pc6461 5 ай бұрын
Agree. I love self checkout when I only have a few items but prefer going to a cashier when my basket is full. But if I had to pick one over the other I would actually choose self checkout.
@crystalh450 5 ай бұрын
Perhaps, but I also kind of blame cashiers who keep complaining about not being paid enough. Cashiers don't always deserve to make $15 an hour, especially when they just haphazardly throw your purchases into a bag, but they want to demand more pay when it is just cheaper to replace them with a counter and kiosk. They are pricing themselves out of work. Personally, I like not having to deal with an extra person handling my groceries and when I do it, my groceries are packaged the way I want it.
@r.e.tucker3223 4 ай бұрын
I didn't feel that way. If self-checkout was the only choice, I would stand there 'til someone came to assist. I think your suggestion is a good compromise, because it offers the option for those who do like it.
@dafunkystar 9 ай бұрын
Make Cashiers great again!
@user-js8sl9wi5y 9 ай бұрын
Gee, who could have predicted that having customers check out their own stuff would promote mistakes or theft? Nothing makes a process more efficient and consistent than having thousands of people do it separately. Duh!
@cazolinesmith 9 ай бұрын
Nope I do it efficiently & rarely need help, I have needed help in the last year at least. I don't steal & don't make mistakes. I even do scan go then walk out the door a couple of minutes later.
@alainportant6412 9 ай бұрын
There are no mistakes. It's just about the blacks.
@wigzzborz6759 7 ай бұрын
@@cazolinesmith who cares if you take pride on your self check out skills. Most of the ppl do not want to deal with that after working 8+ hours.
@franki3Ru550 7 ай бұрын
@@wigzzborz6759alot of people hate cashiers because there cranky and annoying. Self checkout avoids that old fashion crap
@mollkatless 5 ай бұрын
@@wigzzborz6759 source!?
@Speedyskull15 9 ай бұрын
Sometimes those Walmart cashiers are really incompetent tho. They’re always rude and slow.
@signout932 8 ай бұрын
agreed, retail workers in general but i know what it is like so i would rather not complain about them not that anything could happen, so in the end self serve is the go it is resources i need just making it as socially comfortable as possible
@paulmidgley8040 2 ай бұрын
You ever worked in a supermarket? The crap we have to put up with from nasty customers and rude management. We go there to work not put up with other people's bad attitudes and nasty comments and stupid questions. It's a very bad environment sometimes but we have to put up with it because its our job.
@lorrainedempsey3320 9 ай бұрын
I stopped shopping at my local Walmart store (Oswego Illinois), because, almost all registers are self check. If I wanted a job, I would get one. They only have one employee check out, when I asked, the checker was a new person, very slow. I waited in line a half hour. I won't be going back. Terrible management.
@melfarm9109 6 ай бұрын
You know that's exactly what people used to say when we started doing our own shopping. You've seen those old pictures of store clerks that would grab everything for you from the behind the counter, right? We're past that now, get over it.
@Make_Me_A_Sandwhich 9 ай бұрын
I actually love the self check as an introvert lol
@9852323 7 ай бұрын
I'm an introvert and hate it. Sure i don't want to talk to anyone but it takes so long i don't want to be standing there all day nervously in a crowd and not only that but ill inevitably have to talk to someone anyway when the machine messes up or i buy something that requires I.D.
@charliedallachie3539 6 ай бұрын
@@9852323same, it’s rare that more than small talk is required. Some cashiers are introverted too
@Slla-th5vt 6 ай бұрын
That is not introvert. That is social anxiety. And if you get stressed going to a cashier, you will need help.
@crystalh450 5 ай бұрын
@@Slla-th5vtNo it isn't. There is a difference between not liking having to deal with other people and being afraid of the interaction. I am an introvert too and I don't like extra people touching my groceries unnecessarily. Also, no incompetent person is bagging my groceries poorly when I can easily just do it myself the right way at self check out. I also like not having someone ask me questions about what I am buying or why. I am not afraid of that interaction, but it also isn't anyone's business as to what I like to buy or not and I hate when the "small talk" they make just comes off as people being nosey. I will go to a cashier if it is faster, but my preference is not having to deal with other humans who are often less competent who think they deserve $15 an hour for an $8 an hour job. These demands are part of the reason that prices go up for everyone, including themselves and they only end up hurting the people whose wages don't increase because they already weren't making minimum wage and now they still have to make their dollars stretch further.
@Slla-th5vt 5 ай бұрын
@@crystalh450 your description of behavior is not an introvert. An introvert is just someone who needs alone time to recharge and energnize. As opposed to an extrovert who energize through interaction with others. An introvert is not someone who hate social interaction as you are describing yourself. That is more of social anxiety. You think of social anxiety as "afraid of interaction" and think your averse of interaction as "dislike" as a form of greater control over the situation that gives you stress.
@wickedpainter 9 ай бұрын
I never use self check out !! I don't get a discount from the store for checking myself out.
@balares 9 ай бұрын
I am😊
@eobardthawne324 9 ай бұрын
You dont get a discount for walking through the store picking up your stuff either. If self check out was there from the start and they added cashiers now then you would be complaining about your freedom bring taken.
@elizebanarsee6767 9 ай бұрын
@@eobardthawne324you make no sense. One always had to walk through the store to find the items they wished to purchase! Unless you have/ had a personal shopper.
@eobardthawne324 9 ай бұрын
@@elizebanarsee6767 You're just not smart enough to understand the point. The point is that there complaining about the store making them check out themselves as if they're owed a cashier when they have to walk around the store themselves. If strores provided a service where they had someone walk around stores then people would be complaining about having to do their own shopping. People are only complaining because now they have to do something they never had to do before. The store doesn't owe them a cashier.
@chrideefer 9 ай бұрын
Me: doesn’t put the item in the bagging area 0.3 seconds after scanning it Self-checkout: *P L E A S E W A I T , H E L P I S O N T H E W A Y*
@Hoovie9596 4 ай бұрын
OMFG. I HATE THAT !
@goingaboutmyfathersbusines4359 7 ай бұрын
Self checkout should only be an option for shoppers with 10 items or less
@lillymccrae7857 9 ай бұрын
I love them because I do not want to deal with people
@stu9771 9 ай бұрын
Snap
@jonny-b4954 2 ай бұрын
That's a you problem though. They're not actually quicker. Half time you have to end up talking to someone anyways because they're unreliable. They increase theft. AND they get rid of jobs.. that people need, because you don't like people yet live... in society? Hah
@Pink_143_6 9 ай бұрын
We all need to slow down. Get rid of self check outs.
@joellamoy3654 9 ай бұрын
I absolutely hate self check out . I'm always being told "Unexpected item in baggage area". Then I have to wait for a staff member to fix the issue. I also don't like that the machines film you while you shop, it's disconcerting to see your face looking at you. Last, I don't like that in certain stores you have to hold on to your receipt as it gets scann
@johnsonpaul1914 8 ай бұрын
Never ever use a card where you face is on a screen at the checkout. Do that once and they have instant facial recognition
@johncoons1666 8 ай бұрын
@johnsonpaul1914 Do you think you have privacy in this day and age?
@9852323 7 ай бұрын
Yeah if you know how to have privacy. @@johncoons1666
@melfarm9109 6 ай бұрын
Sounds like you haven't used a self checkout in a long time!! Out of the few different stores I use with self-checkout, none of them weigh the items anymore.
@Speedyskull15 9 ай бұрын
I always feel nervous at the self check out and I don’t even steal
@balares 9 ай бұрын
Just start stealing small stuff, you feel nervous anyway, give it at least a reason!
@M4tTh3w909 2 ай бұрын
Cause they eye ball tf outta you. Some have you on tv attached to register.
@salyol7 9 ай бұрын
Not good anymore too many try to steal and often the same ones coming back shameful.Get rid of them.
@laurice8056 9 ай бұрын
Getting rid of most of the self checkout machines is a good idea. Too many of them, and not enough cashiers when customers need them. Now if they can only get rid of the stupid “bag” tax!🙄
@robertliick3275 9 ай бұрын
Self efficiency....its people that cause problems at self checkouts! Hate job loss but I use self checkout 100% of the time.
@me-pz5yi 9 ай бұрын
Exactly.
@SunSandandSurf 9 ай бұрын
That automation may be coming for your job one day! Karma.
@shaaronie 8 ай бұрын
@@SunSandandSurf It's coming sooner than people think. The money-addicted elite are bored with mega-mansions and yachts along with small islands. Soon want their own countries and continents and won't need all of us to serve them. People need to pick a side!
@3GenTXan 8 ай бұрын
Hate self-checkout. The machine always shuts down for me, and sometimes multiple times. I am then reminded why I wait in a longer line, for an employee to check out my entire basket, at one time, without multiple 5 minute waits for someone with a card to override whatever went wrong. Then let's talk about trying to wrestle and balance a cart-full of groceries, on a tiny tiny bagging area, or setting them all over the floor, while attempting to empty the cart, before adding back the bagged items. A few weeks ago, when forced through a self-checkout (there were no checkers when I went to get into line), I had the contents of a full basket strewn all over the floor, because I couldn't put them back into my still full grocery cart. It was embarrassing and a tripping hazard. Had I known that I was in for that nightmare experience, I would have shopped elsewhere. And I sure didn't get a discount for all of my checking and bagging...not even a "can we help you to your car" - which I always get from a cashier.
@haymaker710 6 ай бұрын
The last time a self checkout machine froze up on me I walked out and left all my items there.
@melfarm9109 6 ай бұрын
You're just not doing it right! First of all, don't pick a small self checkout! Maybe it's a location thing, but the stores I go to have options with the long belt. Also, you can leave things in your cart while you scan and bag things and put those bagged items in your cart with things that you haven't scanned yet. Totally normal and fine to do that. Never ever put things on the floor, gross! And it is unnecessary
@3GenTXan 6 ай бұрын
There were ONLY tiny kiosks - only large enough to carefully balance 2 to 3 items, and one tiny bagging area with 3 bags hanging on 3 teeny narrow shelves to bag and barely balance a very few checked items. Absolutely IMPOSSIBLE to put the checked bags anywhere but on the floor, as there was too much still to check through the basket. In hind sight, should have gotten a second basket, but as the whole situation was extremely hurried by a many people waiting, and "feeling" pressured to hurry, I didn't think of the basket. My husband and I were checking through as fast as we could possibly go. He checking, while I tried to bag and dig stuff out of the cart. It was a FULL FULL basket, as we were restocking that day, and we (and several other customers) should never have been forced through an option that is purposefully meant for speedy, minimal purchases. The store was entirely to blame for having no employees to check.
@lindashrum7059 9 ай бұрын
Even at that....Walmart usually only has 2 or 3 lanes open for assisted check out...but I will wait it out ( for now) to not perform as an UNPAID employee. The approx. $1500.00.or more that we spend a month is 95% groceries.
@9852323 7 ай бұрын
Mine has none except the tobacco lane and there's never a cashier there, the other walmart near me has tons of traditional checkout lanes that nobody is allowed to use because there's never a cashier and they have ropes blocking off the lanes. Unacceptable that i have to go flag someone down to check me out.
@JonathanB138 7 ай бұрын
I love self checkout. That's all I use at the grocery store. I don't go to Walmart unless I must. Even if I do go to Walmart, I still use self checkout.
@gamingsfinest1 9 ай бұрын
I had the self checkout machine require the associate to enter her ID every time I scanned something! Apparently you have to scan it super slow or something. So annoying. Took 30 minutes to check out when it should have took 5 minutes
@MaJieMao 9 ай бұрын
Self checkout one item free for me, one item scanned for fee.
@johannamcguire7915 7 ай бұрын
😂😂😂
@CeruleanTalon1 3 ай бұрын
I just watched one KZfaq video where Walmart was taking out all the self-service machines at a particular store, and putting back cashers. The interviewer only covered a few patrons that loved the self-checkout lane and didn't even bother to show any of the hundreds of people, myself included, that hated them. They are slow and if you run into any problem a worker has to show up (eventually) to help.
@user-lh3tn1ch5z 9 ай бұрын
You think? What kind of research was done before we implemented them. I DO NOT USE THEM. I'm saving your job!!!
@tastemakerguidie 8 ай бұрын
a pack of chewing gum and a high definition television shouldn't have the same receipt type issued after purchase ; envelope needed
@gcanyon3114 4 ай бұрын
I don’t get the complaints. Most of these stores offer both options, self check and regular. You can choose which one to use! Self check is fantastic if you’ve only got a few items.
@truckingpix 3 ай бұрын
I love when there are 1 or 2 employees standing there watching me self checkout....
@CatsPajamas23 9 ай бұрын
I find it interesting that a consumer would complain on behalf of retail store clerks about a retail store clerk or employees having to help a customer, like actually having to put a few items back that customers/patrons (you know, those idiots who shop at their place of employment who are the reason that they HAVE a job {that they didn't have to go to college for four+years for} ) decided they didn't want, as if the employees' time at their store is more valuable than the customers'! They're paid by the hour to facilitate sales and assist customers in purchasing the merchandise, including customer service, (returns, etc, ). 😅😅😅
@krisridge1985 9 ай бұрын
I think it's almost like the news is sponsored by WW or Coles. Crazy huh. And these reporters are reporting what managers are saying only....
@georgiepeach7894 9 ай бұрын
If you cannot give me a person to check out my purchases…then give me a large discount for what you would pay me to be an employee!
@balares 9 ай бұрын
Get 3, pay for 2, there's your discount.
@alexclements5631 8 ай бұрын
Self-checkout is based on the company squeezing every dime they can for the shareholders! NOT CUSTOMER SERVICE! Customer service is the last thing on their agenda! The day of the sacker and carry out are long gone. This is on the customer not requiring the store to provide these services! I (not being quite about it) asked checkers if I get a 10% discount for checking my own products out , they just laughed. I told them , so I not only do not get a discount but it is costing checkers their jobs and livelihoods ! Of course they can’t express their views. People being people go through the self-checkout lines like cattle in the slaughter line. No questions asked! If people WOULD get in the checkers line 10 deep and then just walk out after a period of time when other checkers were not provided, the COMPANY may change their attitude!! When they say they want the customer to bring their own bags, the customer should tell the store manager, you want me to go somewhere else? It’s up to the CUSTOMER, it’s your money they want! There IS ANOTHER PLACE TO SHOP ! IMHO…
@86GT11 4 ай бұрын
I love selfcheckouts! Ive gotten $1000's of dollars of free stuff! THOUSANDS!!! I don't scan everything in the cart! Love it!!!
@Tmack034 7 ай бұрын
Self checkout should be limited to ten items or less. They need to hire more human cashiers for larger purchases
@Elijah1916_myhighway 5 ай бұрын
Just got out of Walmart. All but 3 of the self checkouts were closed while the open cashiers had lines going into the clothing aisle.
@clonejones7955 9 ай бұрын
Nobody is stealing from these in Canadian Walmart's because they have employees hovering over you while you check out.😂 Employees that could be manning a checkout.
@nogreatreset8506 6 ай бұрын
If the employees need to hover over you to see whether you are checking out the items an bagging them, maybe they should be the ones checking them up and bagging them in the first place.
@Iknowyoumadnow 9 ай бұрын
Walmart: hey let's just open up two lanes forcing them to use self checkouts to get used to the new norm Also Walmart: now let's close one side of the self checkouts forcing everybody to use the self checkouts on the opposite end......
@shannon6815 5 ай бұрын
Self check out is meant for only a few items. There is literally like a 1X1.5 ft shelf to pit items to be scanned on but yet ppl will take a buggy full of crap to what was meant as an express like lane and it creates problems. Either put a convayor belt on those machines or those customers need to use the 1 cashier that is on duty lol
@DUMPBOXUS 9 ай бұрын
I routinely find that general shoppers are too scatter brained to be trusted to use self checkout. They cant seem to follow simple screen tasks, and locate bar codes on their items in a reasonable amount of time.
@jfeeney100 9 ай бұрын
Then add 5 unruly kids, one drunken customer begging for change, no store employees to be found anywhere, and finally 500 angry customers trying to get you to hurry up. The hurrying up results in a lot more mistakes made by good people who are trying to get through this. It's a greedy cost saving trick that simply isn't working. I go straight to the single employee checkout line that is miles long, and just waste some time waiting. That's all you can do.
@sdlock83 8 ай бұрын
This is why you shop online and have the store associated consolidated your purchases so you can pick everything up when you arrive.
@waynelynch3862 8 ай бұрын
I LOVE Self Checkout! Except when shoppers with full carts clog up the machines. Go to a cashier if you dont like self checkout.
@emilyavery5970 6 ай бұрын
A lot of stores don't even have cashiers anymore.
@waynelynch3862 4 ай бұрын
@@emilyavery5970 Still waiting
@jbar_85 4 ай бұрын
Recently my Publix just installed I think 6 of them. It’s convenient for small amount of items but the lack of employees concerns more.
@RegenerativeHomes 9 ай бұрын
Cashiers make errors including when the scan does not match the posted sale amount. No way they can keep track of every item, but I can keep track of all of mine. I watch the price of each item on the screen, which is now hidden at the cashiers' checkouts. I am also quicker and I pack my bags so they don't damage items, and organize what goes into each bag. Unless you are elderly or disabled, self-check out is better.
@me-pz5yi 9 ай бұрын
Great points.
@panikk2 4 ай бұрын
Most people who shop at Walmart are elderly or disabled
@RoyalKnightVIII 2 ай бұрын
So what you're saying is that you're very comfortable with giving the company a ton of free labor
@echovibes 9 ай бұрын
self-checkout should be for 10 items or less...
@user-ff7er1zu5n 9 ай бұрын
I like self check out way way quicker. For me, ,way better than standing in line for 30 mins. but need to make them for 10 items are less, that would stop theft
@amb2745 9 ай бұрын
I think self-checkout needs some regulation regarding how many items you can bring into the self-checkout. Too many times at Wal-Mart, I'll see people with overfull carts using the self-checkout instead of going to an actual register with a human being. This makes the self checkout go slower because that person usually has the large bags of dog food, multiple cases of water or soda, large watermelon they can barely handle, etc. Self-checkout is good for about 10 items or less, but not for an overfilled cart of groceries. I personally don't have any issues with self-checkout when it comes to using one.
@frankservant5754 8 ай бұрын
That's another point. It should only be used for fast check-out
@jajsound 3 ай бұрын
A recent MIT study put the average cost of a 4-station grocery check out station at $125,000 in install. Now Walmonster will remove them and and then what ? Dump them in the local Land-Fills ?
@joellamoy3654 9 ай бұрын
Added to above. I dont like that your receipt is scanned on the way out
@alliego2 5 ай бұрын
The reason why people do self checkout is because Walmart has 30 lanes and only 2 of them are only ever in use 😂 even before kiosks, only 5 would be open.
@sscoyote Ай бұрын
I never purchase a lot from Wal-Mart. Today it took 10 times longer to buy 3 items there. Goodbye efficiency.
@kerosenefire8988 7 ай бұрын
As a human with an actual brain, I love self checkout. Don’t want to deal with a low life ringing me out.
@9852323 7 ай бұрын
I prefer the way it used to be with mainly cashiers and a few self checkouts. Self checkout taking over as the sole option is just a hassle and frankly unacceptable.
@Ryan125y 3 ай бұрын
Whenever I get an error on the machine, I tell the employee I was not trained on this model
@ablebaker1275 5 ай бұрын
My local Walmarts closed all self checkout. I feel like I am suspected of stealing! Not happy!
@davidlanham99 9 ай бұрын
They NEED an aisle for people with 4 or 5 items named Dave.
@paulmidgley8040 2 ай бұрын
Like everything else nowadays soulless, empty and just about profit. I work in a supermarket and the colleges on front end just seem to be disappearing. Greed, greed, greed.
@DevonCats2 6 ай бұрын
Most Walmart stores have self-service checkouts. I am not getting paid to be a cashier. They are saving millions of dollars by using the consumer as free labor. Why not give yourself a discount by putting 20.00 dollars worth of your purchase in the bag and don't pay for it. It's paying yourself to do their work. The big companies are putting the savings in their pocket not yours.
@CatsPajamas23 9 ай бұрын
I've been overcharged, double charged for single items, and charged for items that I didn't get the last three times that I used a traditional cashier- manned checkout at a large-scale local retail store; now I only use self checkout unless there's none available. High def security cameras and surveillance are protection for the retailer and consumer, but self-checkout is also protection for the honest consumer in a dishonest age.
@jfeeney100 9 ай бұрын
It's very easy to accidently scan an item twice. Walmart won't get you for that, but if you accidently forget to scan something, you could be arrested for Shop Lifting!
@shaaronie 8 ай бұрын
The elite will soon be coming for your money too. No one will be spared and there will only be one winner. I don't think it will be you. You cheer for the wrong team.
@elcoquirivera4503 9 ай бұрын
I don’t go into stores anymore. I ship online or order pickup
@shaaronie 8 ай бұрын
You should be happy with the 15 minute cities that the elite have planned. Everything within reach, jobs, shops etc. You'll just need permission to leave it, but I hear the elites are planning nice prisons for us.
@michaelw1665 4 ай бұрын
Blaming all theft on self checkout is out of line. Companies refuse to put zero money into building this up. if company input wrong weight on anything, I have to wait for someone to show up. I remove scanned items into cart for more room. BOOM.. PLEASE WAIT. All stores where I live i see people rolling full carts out. They did NOT go through self checkout. Now everything at my Target is under lock for men. I ring bell and wait for 15 to 20 minutes. NO ONE shows up
@orangecat5036 9 ай бұрын
My five-below store got rid of the self check-out's the employees; scan item's for you to make sure we put money in machines. lol
@alejandromata825 29 күн бұрын
I see them more and more! Try giving more business to companies that don’t have them!
@TUBESPECIFIC1 5 ай бұрын
I noticed the past two weeks Walmarts in the Salt Lake metro area closed their self checkouts making people wait in line for unfriendly employees to slowly do their jobs. A Walmart employee told me theft is too high despite having employees and actual city police keeping a close eye. I believe it has more to do with inflation, economic downturn, and operating cost management.
@NakuBaku-pp9jr 9 ай бұрын
I used to work at Walmart, and I can tell you that most front-end associates didn't enjoy bagging customers' items. That's why many of us preferred working at the self-checkout lanes, where we could assist customers when needed. For those who criticize self-checkouts, they should try working as regular cashiers at Walmart, as few of us enjoyed that aspect during my time as an ex-Walmart associate.
@lorrainedempsey3320 9 ай бұрын
You are being paid for a job.self check, is a job, without pay. No thank you.
@balares 9 ай бұрын
Next time when you walk into a restaurant, go back to the kitchen to make your own food and then leave money on the counter, since you feel this is how the job market goes.
@krisridge1985 9 ай бұрын
Smooth brain energy
@SunSandandSurf 9 ай бұрын
As soon as everybody figures it out, those jobs will be gone. This is about the higher ups making money. They don't care about you. Shareholders, upper management and CEOs will be making even more money. If you don't believe it Amazon owns a grocery store in Murrietta, CA. not one single cashier. Very scary. The divide between rich and poor will be even larger. Tax payers will be paying more for welfare and housing subsidies. People need their cashier jobs.
@emilyavery5970 6 ай бұрын
We prefer that you bag our items because you are faster, accurate and more efficient. Not to mention the self check out space is tiny and doesn't allow us room to place all our grocery in one place.
@MIkeKDBA 5 ай бұрын
I love self checkout. There is never a line. I use the scan gun and it's always fast. And it helps keep prices down.
@stevencook7156 8 ай бұрын
Self check out is the dumbest idea! 🤨 I've always missed cashiers. I've always said: Self checkouts should offer a 10% discount for having me do there work for them!
@Kelly-ye6cv 8 ай бұрын
Is self checkout not a choice at the stores you go to?
@stevencook7156 8 ай бұрын
@@Kelly-ye6cv It is not a choice no. It is the only option. Most store in my area: walmart and target have no cashiers anymore. You have to beg them to put one live cashier. Or do it yourself.
@Kelly-ye6cv 8 ай бұрын
@@stevencook7156 Oh, that sucks. I'm in Washington state, stores here it's an option to use self checkout.
@wet-read 6 ай бұрын
The machines are installed to save the company money. Wanting, let alone expecting, a discount for using them is ludicrous.
@Decadence13666 6 ай бұрын
@@wet-readyou seem to think that people care about the company. I dont. The waltons of walmart make enough money as it is. I really dont care if thier shareholders ir whatever are doing well. They can give me a discount
@mariearmstrong9185 5 ай бұрын
If Im going to shop, unload, scan, bag, put groceries back in cart then I WANT A PAYCHECK WHEN I'M DONE!!
@janesexerciselibrary3612 9 ай бұрын
It's OK for a few items, but normally it's quicker to go to the till with a human serving. So many items, in the UK, have to be ok'd by a staff member anyway, like medicine & alcohol.
@bkitteh6295 Ай бұрын
@Lucysil1970 I wonder why some kind of alarm doesn't go off when there's no payment.. . like the alarm that goes off if the security tag from an item isn't removed.
@user-qr7ee2cp4y 8 ай бұрын
Not using self checkout unless I get a discount for doing their work...
@ritasiavelis5952 9 ай бұрын
Never use them. Why am I not being paid to do the stores work
@patrickwalsh2690 Ай бұрын
I like self checkout because I can bag my items the way I want them in the bags!! I have only had to have an employee come over is for items that are restricted to age of the customer (certain cold meds) and other items. I have only had problems of item not found and this happened at both self checkout and with a cashier.
@johndoe-wv3nu 7 ай бұрын
I refuse to use self check out. I refuse to wait when there's only one cashier. I just leave my full cart.
@Stardust_7273 7 ай бұрын
I hate those machines, I won't use them. They never work; literally each time I tried to use one, I would get an error for no reason and an employee had to come over. Easier to just go through the normal checkout and have someone do it who is paid to do it.
@gigih1210 9 ай бұрын
I absolutely LOVE self check out. Not only does it saves times... I can avoid a cashier fiddling with their hair or face , then touching my purchases. For the people who like dealing with a cashiers , they should continue sticking with the cashiers.
@bjvu9460 9 ай бұрын
lol. see you have a small mind or none. wonder how many hands that item you are complaining about a cashier touching has been through!!! if you think someone touching their face is you biggest problem then you have something else coming!! wonder how many customers touched that same item before you did and where those hands were before !!!
@gigih1210 9 ай бұрын
@@bjvu9460 ... evidently, your mind must be even smaller if you can't handle self check out.
@Ether_Sol 9 ай бұрын
You’ve never worked retail have you? Heard of supply chains? Your products went through A LOT of hands, just FYI.
@balares 9 ай бұрын
@@Ether_Soldon't bother, this person doesn't even understand what a warehouse is or what goes on in one. They think robots cut steaks from a tree and then package them and put them in the fridge.
@user-ol7yc2lz9n 7 ай бұрын
five finger discount for a whole roast chicken ain't bad for making me work free for you
@jacobthompson6265 2 ай бұрын
If companies would quit raising prices people would not be stealing
@ShiningSakura 4 ай бұрын
for 5 or less items its OK..... anything more than that and its horrible. Reaching over a giant cart to have nowhere to put the items till you scan them, the scanner sometimes scans an item again after picking it up to bag it, tiny area to bag at... need I say more. I hate it.
@user-ju1os7kz3q 9 ай бұрын
I do great with self-checkout. But I'm honest. 🤷
@soleilwhitton6397 9 ай бұрын
I like to self-check out right next to the person that is monitoring the area. But one time I was audited. The register started to light up and 2 people tag teamed me. They scanned 15 items. They were serious too. I don't steal. But now, I have my groceries delivered.
@TheCoralie87 9 ай бұрын
@@soleilwhitton6397 Sorry that happened to you.
@stargazer5073 7 ай бұрын
Huge theft problem in CALIFORNIA
@bkitteh6295 Ай бұрын
I don't steal & would be very, very annoyed if self-check disappeared.
@garethtomkins5797 9 ай бұрын
Just as others have said. I don't like self check outsas I don't work for them it means they are getting a free cashier instead of employing someone. Next thing they be asking for people to come in and stock the shelves for them.....
@darlb3344 6 ай бұрын
You have people complaining about long checkout lines. People are also complaining. self-check out is replacing or taking people jobs. I like self checkout it makes transactions faster.
@silviabarbetta171 9 ай бұрын
I don't like them!
@newfreenayshaun6651 4 ай бұрын
I DONT WORK FOR WALMART, THEY CANT MAKE ME!😂😂
@andreabradley5837 9 ай бұрын
The only time I ever used one I shattered a 6 pack of bottled beer looking for the bar code. That got some employee attention!
@hydrocarbon8272 3 ай бұрын
Imagine being so hungry for profit, you cannot spend $15 per hour to have a human ring up 10-20 customers. BUT you will still pay the CEO an equivalent of $11,586 per hour.
@user-qr7ee2cp4y 8 ай бұрын
Duh... too many people are stealing buy not correctly ringing their stuff up... who really thought this was a great idea?
@tomc.4860 6 ай бұрын
I never use self-checkout and I never will.
@workstationmark4103 7 ай бұрын
They rip you off on specials
@frankservant5754 8 ай бұрын
Did these large retailers do feasibility studies first before implementing this costly tech nationwide? There are so many tools now including AI which they could have used before deploying self checkout. Or better yet, just install it at some test outlets and evaluate customer sentiment. It's likely that outlets with a younger demographic are more likely to adopt it than those who are older, as is always the case with new technology.
@josecasarez6318 8 ай бұрын
Of course they know they're losing money but the secret is that it helps them also it gots too at the end of the year when tax season arrives. A few changes in those numbers and bingo a nice tax refund etc..
@EllEss331 7 ай бұрын
Well duh! Of course self-checkouts increase the risk of theft.
@carolbenson6524 7 ай бұрын
Get rid of self checkouts!!!!!
@sheilawhenham8209 9 ай бұрын
Hate them in UK ,stopped going into certain shops that use them .🇬🇧🇬🇧🇬🇧🇬🇧
@blank.9301 9 ай бұрын
Cash is king 👑, keep cash alive
@orangepatterson 9 ай бұрын
I ain't standing in no line. So if y'all employees can move a bit faster. Then fire them and get someone to do the job . Problem solved
@dd7694 2 ай бұрын
Self checkout is the way to go and should allow retailers to keep costs down on goods. Its unneccessary and bad business to pay someone thousands a month to bag groceries & scan items.
@mikem4432 7 ай бұрын
Retailer wanted the customer to do the work they knew the odds of mistakes in checking out would occur.
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