Lady at Walmart center in Hollywood said I didn't scan all the cans of cat food. So she rescanned all the cans I scanned and came up with the same amount I did. At this point I told her to keep the cat food I will buy it somewhere else .

What drives me nuts is they have an employee trying to get you to use self check out..I always just say sorry I dont work here

Well, apparently I'm a moron. I always pay for everything. I even made it out to the car having not paid for an item, and I went back inside the store and paid for it.

I'm retired, so I will wait for a human checker. I was asked by the store manager to use a self checker. I asked her how much of a discount I would get for checking myself out. She said "None". I replied "No." This happens very regularly at Meijer.

I hate standing in lines, I hate using the self checkout regestors more..... but what I won't do is stand in line to self checkout. The local Target put in self checkout regesters and in the mornings only have one clerk at a regester. The last time I went in I got the things I wanted but when i went to pay for them the manned regester was closed and there was a line waiting for the self checkouts. I went to the regester that had been open and put my things on the counter and stood there. A manager saw me, came over and said that regester is closed. I said OK, looked at the things I had picked up and then at the line for the self checkout, left everything on the counter and walked out. Haven't been back.

I hate self check outs. I feel like the store fired someone, so that I would perform the job for free. The only benefit is to the store, certainly not the person who was fired or me.

Local Walmart store has expanded to 12 self checkouts. But now they are putting in grocery pickup. Not only does the employees scan your items but you don’t have to get out of your car.

I work late nights and sometimes I need to stop by Walmart for something at midnight. They never have a single manned register open during the night shift. Not even one of the 20 or 30, just self checkout. This is insulting to me and I would go elsewhere but there's no other options in my small town at those hours. I always buy some beer even if I don't need it just to force a worker out of hiding to check my ID and ring up the beer.

My sister works for a grocery store and she tells me all the horror stories of people who cheat and steal at the self checkout. It is pervasive at her store and these people get riled when she corrects their register. She is almost ready to quit over the abuse from thieves who steal from the store. The unfair part is that the honest people have to subsidize the theft by higher prices. A lot of companies do not want the publicity, violence, or abuse. They specifically tell employees not to confront thieves. Again, they just raise prices to cover the loss and the honest person pays the extra cost. This is one mark of a corrupt society. I think we are almost to Sodom and Gomorrah decadence. Remember, for the lack of 10 righteous people Sodom is no more.

I love self checkout. At first I had issues where I had to keep calling the agent to fix (not placing items on scale before removing them, etc..), but after figuring out how to avoid those issues. It saves me so much time (for me time > money). Instead of waiting 10 mins in line, I can go in less than a few mins in self checkout and with NO mistakes that a cashier can make.

I refuse to go through self checkout. When the local Walmart drastically increased them, I asked a cashier if employees were being laid off. She said no but hours were being cut. On another visit I asked a different employee the same question and was told that cashiers were being switched to other jobs in the store. It’s hard for me to imagine that the total number of employees is not being reduced. I live in an area that was totally destroyed, in my eyes, when Walmart inveigled their way in with promises of all kinds of benefits to the community. All lies. But don’t let me get started!

I only use self check outs ONLY when I'm out with my Autistic son. One day when we had finished our shopping, I realized that I had forgotten to scan a couple of items after getting home. The next week when we went shopping, I spoke to the store manager (who knows my son BTW) Told him what happened got the same items to scan them and was going to put them back as my son takes a lot of time. The store manager told me that since I was honest NOT to scan the items and I can have them for free.

The store doesn't want to pay for labor and the public doesn't want to pay for their products. Sounds like karma.

Never occurred to me to give myself a discount at a self checkout. Thanks for the tip!

If I shoplift in self checkout, and am cought- I have an excuse. Sorry sir. You did not properly train me in operation of your register.

Has anyone thought that the companies this large, have considered this and determined that losing these profits is less loss than if they where having a employee paid to run the counter? As a business perspective that is a point to consider, as you said, they know they are losing the money

My question about self check out is of a different nature. If you hurt yourself during self check out, can you calim workers' compensation?

One store my Mom and I worked at went to them after I left and they went from typically 2 cashiers at 2 tills to 2 cashiers, one working a normal till and the other watching the 4 self chekouts. Yes, you had to ring yourself out, but if you're just buying a few and/or embarrasing things you weren't waiting in line with people who are shopping for a family of 5 for the whole month in front of you with their nosey kids. Now if it's just a small order and I'm using cash or credit, I'll use the self checkout as I've spent enough time on registers to know how to run one......and am usually faster than the machine is capable of processing my order anyway. My kness are not as good as they used to be after a couple decades in retail, so standing in line for a register can become painful after a while, 9 times out of 10, self checkout gets me out faster where I can sit down and take the load off these knees.

I refuse to self-check out. If they want to give me a discount for doing their job i might consider it.

I have a friend (Honestly it's not me) who bragged about how he got a blue ray player by placing it on the scale on the scanner and selecting the option for potatoes. The blue ray player wasn't that heavy and he had to pay a few dollars. He bagged the blue ray player and paid with cash in the machine and walked out with a receipt for potatoes.

I have actually started really paying attention to detail when shopping and doing the checkout thing. The one thing that self check-out or human check-out have in common is that NEITHER one of them say "THANK YOU" when you complete your transaction. It just baffles me to not be thanked for doing business with a store. Another thing is for those stores with self check- out, I have begun asking the managers when I see them standing around when am I scheduled to come in and stock the shelves or unload the trucks that bring in new stock. They look at me like I have lost my mind. I just explain to them that they are making me do their job by ringing up what I am buying, so it is only going to get worse from there.

I will use self checkouts when the stores give a 20% discount to customers who use them.

I never use them because I prefer checkers. I also prefer them to keep their jobs.

I know you young folks won't remember but in the old days you got to the cashier and stood there. There was a bagger that put the goods on the belt for the cashier to ring in. Then the bagger loaded the bags and put them on a carriage. When the purchase was completed the bagger took the order to you car and loaded the bags into the vehicle for you. That was when service was king.

One thing my local Meijer has is the ability to use their app to scan your items as you take them off the shelf.Then you can bag them in your own reusable shopping bags. I am seriously considering moving to this (If they pass new laws charging a tax on those plastic bags. When it comes to shopping it is mostly dependent on how many items I have. If I have a large basket full of stuff I prefer the cashier. If I have some sort of coupons that I want to make sure are counted I will use a cashier. If I have just a couple of items? Yea if the self checkout line is small I will breeze through there. What I like about our local Meijer is that if the Cashier lines get long they will open up a new line. They will pull people over to do the checkouts.. BUT all that being said I pay attention to the checkout people.. If I know they bag like crap and I have to keep redoing the bagging as we go I will avoid them and go to the Self Checkout.. I mean who puts poisons in the same bag as food stuffs? Who puts fragile things in with heavy things? Who loads 1 thin plastic bag with way too many heavy items so the bag rips when you pick it up?!?!? I am not against self checkouts at all I like not having to deal with annoying people.(ie some checkout clerks) BUT I love me a good checkout person and I tell them so every time I am in their line. I thank them for being good at their job. I am really interested in the whole checkout as you put items into your cart as you go idea. If I am using my own reusable bags. I would not even have an issue to have those bags checked as I leave LOL. As for people that think having self checkout is BAD? Think of that poor checkout person that has to sit in one spot doing the same repetitive thing over and over again this is a job that begs for automation.

I hate looking up vegetables at self checkout....

I would rather deal with a person because it gives someone a job.

Stores used to have everything behind counters, so that the customers would only touch the merchandise after purchase. Then they decided to have the customers find the goods themselves and the employees would only have to do transactions at the exit. Now they are having the customer do that transaction too. They save all that money on labor. And considering how they get their stuff cheaper than they sell it for, I can see why they are willing to overlook some shoplifting. They still profit from it. Ironically, I still like and use self-checkout. Not just because it is usually faster if you have a small number of items, but also because I feel like the cashiers judge me for everything I buy (even though my mind says they probably don't give a ... after working in retail long enough).

It seems that when I am lucky enough to find a checkout line that's the "smallest" waiting line, it always happens the person in front of me has a "problem" with their order and there's a delay. So I end of waiting the same amount of time as someone who was in a longer line. Never fails!

I once stole a ham by accident. I scanned it, it beeped, I loaded it and paid what they told me to pay. I thought it was too cheap but I had scanned everything. When I went over the receipt at home I noticed the ham wasn't on there. Oh well its their loss as far as I'm concerned for having a defective system.

I work in a grocery store and it's a double edge sword. One piece of the puzzle is the fact that minimum wage is not usually going to cut it anymore. With being so close to full employment the potential pool of candidates is horrible at the minimum wage. To get anyone decent you have to pay a bit more to get them in the door. Where I work we are very understaffed. If we didn't have self checkouts we would not be able to make it through the summer season. Unfortunately we still manage to keep it together. Which puts us in an ever worse position because "you did more with less help". In some respects it would be nice to see the robots line up and take over so I can move on and change my job.

my goal when i go to the store is to find everything, pay then leave while communicating with as few human beings as possible.

It is not a problem with the stores, it is a problem with people.

I guess the corporation's are paying for eliminating jobs. I absolutely hate self checkouts.

Guess this answers my question as to why people use the self checkout. I don't want to contribute to someone losing a job, plus why should I voluntarily do the work when not even a discount is offered. But I guess people are making their own discounts. A lot, apparently.

the biggest advantage of self check out... I do not have to talk to anyone...

I also used to pump gas, clean the glass, check the oil and tire pressure. It's called service. We have traded off the service in the service industry for speed and "convince.". I miss the personalized service.

I like to go to the line with the best looking cashier. So I always use the self checkout.

I worked with a guy who was a recreational shoplifter/ thief. He made over $100K year. He also stole like crazy at work printers,laptops, computers, petty cash etc. He got fired because he got caught steeling a box of copy paper from the office.

Simple economics...... If supermarkets believes that the self-checkout kiosks save them money over paying (human) checkers, even with the theft that goes along with them, then they will continue to put them in.

I agree with you I will not use Self Checkouts. Years ago you went to a counter and asked for what you want. Now you have to find it yourself so I don't see why I should do their job of selling it to me as well. I don't work there I am a customer.

Cashier is a good job for someone who may not be suited to other work. Self checkout sort of breaks the social contract that says there will be work available for everyone who wants it. "Saving money" by reducing employment, seems to be a long term fail, because if the majority of people do not have work, who is going to buy your stuff?

I hate self checkout. If I have to go through a self checkout I should pay less for the items I'm buying since I'm doing the work of the cashier for them.

I'm right with you on this. I use manned checkout when at all possible. I was once informed by a clerk I could use the self checkout isle. I told that person that machine doesn't have rent to pay or a mouth to feed, that isle was put there to replace you.. Seems like if they are willing to accept any amount of theft the law of diminished return would out weigh the ability of a company to compensate by raising prices because the amount of theft will get so high over time that re-pricing couldn't keep up. It doesn't matter what you charge if no one or enough people aren't paying. Reminds me of an old joke I heard. A guy goes into the local butcher shop to buy pork chops when he get to the counter he asks the butcher how much are the pork chops? The butcher tell him they are $2 a pound. The guys complains "the shop down the street has them for $1.50 a pound". The butcher tells the guy to go there and buy thier pork chops, the guy explains "the other butcher shop is currently out of pork chops". The butcher then tells the guy well when I'm out of pork chops mine are $1 a pound....

"Shrinkage! There was shrinkage!... I WAS IN THE POOL!"

I've used self checkout, I prefer not to because they don't pay me enough to do their work for them. If they gave me an additional 5-10% discount as a salary for working for them I'd not mind so much. Unfortunately stores with self checkout options typically have fewer live checkers available creating longer lines.

It is cheaper for them to take the loss instead of pay for more workers.

Steve, you so right on this. Usually I do my grocery shopping in one big trip a week, so a full cart, and always use the ONE aisle with an actual human being at it (5 lanes closed) because I want to support that one worker, plus the self checkouts are not designed for large purchases. I will use the self checkout if I have to run in for an emergency (like my wife is out of coffee and I need to save my life) but most of the time half or more of the terminals are down and there's no staff to assist. I would never think of stealing, just not how I was raised. I find it interesting (and you mentioned the cost-benefit analysis BS the corporations use) that my using a self checkout and saving the company labour costs doesn't get me a frickin discount. So my choices are to use a human cashier whenever possible (because I prefer people to machines) or get increasingly forced into using automation - either way I'm going to pay more for the theft enabled by self checkouts that are put there for the sole purpose of saving the company money by eliminating staff. And the companies are doing this to provide us with better "service". There is a great passage, pretty sure it's in "The Grapes of Wrath", about the concept of "customer service" from a farmer's point of view. If you're getting "serviced" then you know what it's like to be the cow when the bull's let into the corral.

I’m lazy & hate self-checkouts. I am also aware that using the machine adds to unemployment. Cashiers may be bored, underpaid and underemployed, but at least they are making some money until they find a job in their field of expertise. When the one or two human cashier lines get very long with ice cream melting in my cart, I call the store and insist on speaking to the manager to open more registers. I got pushback one time until I informed her that the ice cream was melting and I was going to abandon my cart & shop elsewhere. That got speedy results!

Let me get this straight... the cashier gets paid to scan my items, bag them, and process my payment. If “I” use the self-checkout, I scan my items, bag them, and process my payment...? So how much are they paying me to be a temporary Cashier? Ok, so I’ve used them on a few occasions... and I’ve never seen a “self checkout discount”. And that’s why I don’t use them. They save... I labor... and I pay? GTFOOH! 🤣

I love self-checkout because I'm WAY faster than any cashier. Never been tempted to try to steal at a self-checkout because I *know* that I'd get caught.

I rather self checkout than these slow human checkers. I used to observe their speed to choose a line to stand in. Some are twice as fast as others. Then you start to recognize why some lines are shorter but nobody switches. There are certain people to avoid.

Someone mentioned Costco cashiers being the best. Absolutely. Costco does the right thing salary-wise and their check-out lines are a thing of beauty to watch. Most Costco' locations do not have self-checkout. The lines are long but the wait is short due to the efficiency of the two-person team that scans and carts your stuff. Funny how that works when you take care of your workers. It is actually good business.

how about paying me 5% for doing the check-out?!

What I want to say first is I don't steal at self-checkout. Many employees get a discount from their place of employment, when one checks out their own goods at the store do you become an employee?

I think that if the store is going to force you to work as a checkout person, you deserve the employee discount.

Our local Wal-Mart installed auto checkouts to save time. Now we have all the checkouts crammed with shoppers. So I go elsewhere, like Aldi across the road.

I think the self checkouts are b.s. I never use them. I pay enough as it is for things now I gotta self checkout? Then I should get a break on the price. Why should I help the store make a higher profit. Not to mention less job's available for someone who's willing to work.

I’ve been in a regular cashier line numerous times and a manager would say to me that the self checkout lines are open and it would be faster for me to use them. I tell them every time “ I don’t work here so I’ll wait here thanks”.

I think we should get an employee discount.

I use the self checkouts all the time. I pay for what I get. My main reason is that I can sort the items as I bag them. Frozen food all together, cat food in a separate bag, etc. Also, when I bag my own stuff, I don't put a gallon of milk on top of a package of hamburger buns. So, for me, I think that they are great.

I used to be a cashier in and just out of high school and I was FAST. I could get 3-4 people out in the time it takes some others to do 1. Part of that was if we had more then 3 people in line we had to call for another cashier so if there was 1 or 2 in line and someone wanted to chat then fine but at 3 it went to wham bam thank you mam, I wouldn't be rude but once I hit the total button you need to stop talking about your cat, give me money and step aside. So when self checkout popped up I liked it because I could run it faster then grandma who can't read the screen or remember produce numbers who then has to wate for the customer to find a coupon at the bottom of her purse. Now the only reason I'll do a person is if I have a lot of stuff and need a belt to hold it all and even then some have opened up belt type self check outs.

The biggest problem with Self Check is 1)The Customers don't know how it works. 2) One cashier ends up doing the work of 4 or more for the same crap wages.

I am confident in my honesty to use the faster self checkout. Show my receipt with a smile and get the heck out of the store and away from the crazy people!

Every self check out scanner is a job lost to a person. I don't use them for that reason.

This is 100% the fault of the retailers. I’m not getting paid to be a cashier. If I make a mistake, I could care less. What’s next, having customers stock shelves?

Steve, I agree, it is a problem and it is wrong, when an industry knowingly penalizes the public at large, and encourages criminal behavior, just to pad the bottom line. This mindset and trend is one of the major reasons why things are getting worse rather than better. One of problems with our educational system is an MBA degree does not require honesty or integrity.

Kroger is encouraging the use of re-usable bags, but there is no place to set them down at the self scan registers. There is also no space for cartons of bottled water or cases of pop or beer. They have scales under the plastic bags so that they can tell if the item bagged doesn't match the weight of the item scanned, but unscanned items left in the cart have to be caught by a human. And if you are using coupons (coupons sometimes scan, sometimes don't) or a check an employee still has to come over. The self checkout bagging area won't hold a full cart either. Halfway through the cart the plastic bags are full with no place to put the rest of your groceries. Now what? Yesterday I was at Walmart and the self-scanner didn't recognize the DVD I was buying so I had to find a staffed cash register. Its a pain.

The last time I went to a Home Depot there were no cashiers at all - except in the ‘contractor’ check out area. So, unless I can’t find what I want somewhere else, Home Depot has gotten the last dime they’re going to get from me. When stores start cutting me a check for doing their job, then I’ll consider it. Otherwise, no. All they’re doing is forcing more people onto welfare, driving our tax burden up to increase their bottom line. No thank you.

If they ever start giving discounts for checking out your own groceries, then I would start doing it.

All the stores that use self check out they realize this is going to happen. Its still cheaper then hiring a person. They still come out better in the long run.

Im a moron because i don't steal? The stupidity and arrogance of some people know NO bounds.... In a good way, it makes them easier to spot. Thanks for another great video Steve.

Im against theft. And always look for a manned checkout. But if im forced to use my own labour to do work for the store putting through the items then the store must compensate me for my time. This in the form of a reduced price item.

I always assumed there were cameras and persons watching the self-check-out areas.

My wife and I will gladly use self-checkout all day long. We bag our own items to our liking. We don't feel rushed by other customers, because we can, and do, go at our own pace. Best of all, we don't have to deal with the grumpy cashier that has been on her feet for eight hours.

I use the self-checkouts because the human cashiers are SO FREAKING SLOW. I can move at three times the speed of them. Every time I use it I guess I could steal whatever I want, and they wouldn't notice. But I use them to get out of there faster, not to steal.

Why do stores build 40 checkouts, but only staff 5, even during the busiest shopping season? How many clerks could they afford to hire and pay for the cost of a few of those unused registers?

I used to use self-service checkouts all the time until, at some point last year, they stopped taking cash; card only. In my little pushback against a future cashless society, l, overnight, determined to only go through the (wo)manned checkout. Cash! Use it or lose it!

I use self checkout because I don't want to interact with a person at all if I can help it. Especially when they are constantly pushing to sign up for their credit card... And I get what you're saying about how they aren't designed well for a cart full of stuff, and most aren't, you are 100% correct. Those are meant for a handful of items or one of those carry baskets. That unwritten rule is frequently not followed, but that's what those are designed for. There are self checkouts with a belt though, so if it's you and another person, one person can scan, the other can load the belt (if the belt even works... that's a minor annoyance I have at one place), and as long as you don't scan anything that needs authorization like an R rated movie or alcohol, and never screw up the scanning protocol (scan, bag, scan bag, scan, bag, wait for light to go green, pull pag off for next bag, scan, bag...), you don't ever have to speak to an employee putting on a facade of being happy and cheerful in their minimum wage, minimum effort job. As for stealing from self checkout, I've not done it, but when I used to work for Walmart and was stationed at the self checkout in my store, the only instance that comes to mind is a pair of kids (maybe 10 at the most) that scanned a Snickers, fiddled at the machine for a moment, then bolted for the exits on the grocery side as we were on the general merchandise side with the candy bar, no they hadn't paid, I had to clear the machine... Did I care? Barely, when your two week paycheck is less than 200 dollars gross at times you tend to not care.

I never steal because I know stealing is addictive behaviour, it's never going to be "just one thing" I know it'll end up being loads. It's not for their benefit, it's for my own self-respect.

I love self checkout. You don't have to deal with a rude cashier who is judging your purchases and you can ensure that you get what you paid for. Most of the time, you don't have to wait in line.

What you're saying is exactly what I think by of the self checkout. The store is providing a service that includes checking out and bagging the items you purchased, if I self checkout, I'm working for free for the store. I frequent stores that have live cashiers. Other businesses don't operate that way.

I go to my local Wal-Mart market almost daily and buy the same items that I eat or drink daily..well just today, the whole store was out of plastic bags! The shipment truck was late so they ran out of bags to bag your purchased items in! Well I opted to buy a $1.25 reusable bag...in all the shuffle and unusual routine, I realized once home, that I failed to scan and pay for the $1.25 reusable shopping bag! I guess because I placed the bag in the area where the plastic bags go before I started the scanning process..I felt horrible that I did this!! I patronize this same store almost daily and interact with the staff as friends!! I would never steal from anyone!! I plan to go back in the morning to pay for the bag...I know, most would say who cares and I am crazy but I was raised not to take what was not mine!!

In my youth I used to steal stuff all the time in stores, but after getting caught and locked up for it I stopped doing it cold turkey haha. Personally like the self checkout nowadays just because I generally buy just a small basket worth of stuff. Scanning and going is more convenient for me, and since I stopped stealing entirely I don't get that evil me tempting me to steal but quite the opposite trying to do right scanning everything accurately.

I use self checkout all the time. Was never trained on the equipment. Have never worked in retail. Don't really know how it all works. Sometimes things beep, sometimes not. Scan one thing or the same thing many times or each package individually? Sometimes the machine works. I cant really tell. One thing for sure. I seem to save a lot of money with self checkout. The receipt checking person thinks I'm doing great.

I suppose that if the amount of shrinkage is still less than the 20 cashier jobs they're no longer paying for, Walmart is still ahead.

I am a self checkout host at Walmart we do have a lot of theft, but customers are wrong when they say most of the theft is done by employees, we see more theft from customers than employees Walmart gives quarterly bonuses based on sales to their associates theft takes away from the bonuses and the store I work at continues to hire cashiers, so no jobs are lost.

I wholeheartedly agree with you. I loathe self checkout and would much rather deal with a human cashier and a bagger. That is how it SHOULD be. To me the self checkout business model is not only lazy, it is evidence of that chains mantra of PROFIT over PEOPLE! It is everything that is wrong with Western business practices. These stores forgot their roots!!!!

Just submitted my teleplay for "Giancarlo: Base Jumping Hitman"

I refuse to use them... I am a customer, not an employee

If i was a lawyer of someone accused of stealing the defense would be did the store place the person in a position to act as an agent of the store( as a cashier) non paid, non trained on procedure, no training on equipment, no supervision , no education what so ever on how to conclude the transaction, i think id be hard pressed to find a jury to convict if its not a flagrant obvious overt theft

I personally have never intentionally stolen products at the self checkout. There was this one time, much in a similar situation as you mentioned, where there was too many items and not enough space to place everything. I tried to make room for the bagged items in the cart, but evidently missed something that ended up being hidden under one of the bags. Once I realized this upon unloading the cart into the back of my van and checking my receipt, I went back into the store with the item and scanned it at another self checkout and paid for it. I don't want that weighing on my conscience, and if the shoe were on the other foot, I'd hope that others would do the same for me.

20 lanes in the store and only one is open. Oh, so you HAVE been to Walmart! Lol

Retailers charge what the market will bare. Theft doesn't effect the retail price, just profits.

In case anyone wondering.... bananas are 4011 and that's nationwide. What people do is place an item on the scale, type 4011, and they are charged the price of bananas by weight so it doesn't trigger anything with the scale by the bagging area.

I've misused self-checkouts to 'correct' obviously mispriced clearance items twice over the years(i.e. - exact same item on final sale for both .99/each and .99/lb). That's mostly because the stockman at my local grocer sucks at his job, and there was no one available to fix the error - because the self-checkouts were unmanaged. I still firmly believe you should be offered at least a token discount/payment for doing the clerks job yourself, but I'm unwilling to help myself to that discount.

There was a person that took the bar code from low priced items and pasted them over the high priced items. (Kool aid over meat) Eventually they were caught by the greater when examining the receipt.

Here in Australia when self serve checkout was first put forward by the major supermarkets, the supermarkets acknowledged that people would steal from them. (the banana method) They said yes while there will be loss, the savings made on wages will out weigh the loss. I personally wont use them, in fact one retailer in my city only has them now, I no longer go there. Ironic that you would post this today as this morning while in my local supermarket I happen to speak to another shopper about the self serve and she was like an echo of me in saying about thieft and how they bring this on them self plus like me she also wants people having jobs yet even better, as I was walking out I over heard 2 other shoppers having the same conversation and they both also have no sympathy for a business who brings crime to its door. 4 shoppers all saying the same thing. I dont deny I know a few who prefer the self serve, but clearly there are a lot who dont like it at all.

Well you have to shoplift to recover the added expense caused by shoplifters. Perfect logic!!!!

Where I live, the self checkouts weigh the items put in the bag, since you just scanned it. It is expecting that exact weight in the bag. I like self checkout. I can bag the stuff properly, and the lines are shorter and go faster.