Thank you so much, I really appreciate your feedback.

Its not glitched. It's just poorly setup. You could've asked staff to check it for you and they'll actually give you the figure as well as a couple free plays too once they set it up correctly. The figure is supposed to fall as soon as it got to almost the end because the claw can't push anymore. It doesn't matter if it don't go down all the way. The bar was set wrong that was the issue.