The owner is certainly not the person you would want to buy a car from !

Well done VAG Technic team under difficult circumstances. And to whomever may be thinking of buying a grey RS4, dont buy that one.

You guys are too good to have customers like that!

Forget the cars...that Dobi is absolutely gorgeous!

I really admire your positive attitude working on cars like this with painful owners. Bravo.

Nightmare customer. The worst type. Asks professionals to do the job then thinks they know best. What an absolute turnip. There’s only two options. Do the work yourself or let the lads do the job without you breathing down their neck.

Just want to say I love seeing the quality of the work, shame the quality of the customers doesn’t always match. As a customer of yours myself, all I can say is that you have been great and I love seeing your videos keep them coming, and don’t let shit situations get you down.

Please dont blur the number plate of that RS4 let people know what it is so they know to avoid buying it. Edit: managed to dig around. Number plate is 420 AK. The car is on sale on auto trader. With owner claiming its been looked after and recently serviced at audi 🤣. Owner is asking for £49995 and did not declare that the car had an engine swap.

I've supplied parts before, but they are either genuine Audi or in the case of a turbo, direct from Garrett. Never second-hand parts, especially critical items that are buried deep in the engine. The owner of the RS4 was less than truthful given the car had been mapped. Great job - so much knowledge and experience.

Great content brother! We love the subtle humour that you include with your commentary. The owner of that Audi is the type of guy to order and eat a steak and then demand his money back because he"didn't like it".

You have my full sympathy in this situation! It must be a nightmare working as a mechanic when the customer wants you to install sub-par parts on the car...

Absolutely great story, well done for not deviating from your stance. Sounded like a right dodgy geezer with his own parts bin!

Fascinating these videos a must watch if your buying an S4 or RS model. Scary how Audi rods are going on these cars around 60 K miles. Yet Audi built such good cars up to 2008. It seems after 5 years and the warranty goes out of date these cars are a massive problem. As for the owner with the second hand engine to save 3 or 4 grand instead of having the job done right is utter madness. The car is worth more then £30K. I can safely say I wont buy one and my TTS is going nowhere soon. After four Audis I will buy a different brand next time around. Seems Audi do not care about their customers anymore. Good videos guys.

As german cars mecanic I wish i can work with you guys Great one

Great video. Customers should realise that buying an expensive complex car like that is going to need a good backup fund. We’d all love one , but the reality is very few of us can afford the running costs.

I don't know how you guys do it. You get what you pay for and when a customer is going cheap, they don't need to be in this platform. No reason to spend money needlessly but there's a reason why you guys recommend specific jobs. Hopefully we won't see this RS4 back in here with broken bearings in the rockers. I'd have a huge case of "I told you so". 100% pro shop you guys run! If you guys weren't across the pond, I'd come work for free just to learn the level of detail you guys exercise on a daily basis.

Recommend getting customers to sign a work order that explains this in writing, just in case things get really tricky later down the road. I don’t envy you dealing with armchair experts!

Did customer supplied a brand new second hand oil filter too? I'm surprised he didn't ask to keep the oil that was already in the replacement engine! Just purchased a B8 RS5 from someone like your customer I think. EPC light came on 5 minutes after buying the car, oil light came on saying "lower engine oil" as the car has a leak on front right under bumper (suspect the oil cooler or one of the pipes to it) so he's overfilled the oil so the level would stay high for a while, I am sick and disgusted of people like this. On a positive note, I am watching Audi repairs youtube channels for years, you're the best I've seen so far. Well done.

Well done - you kept your cool in a highly stressful situation and having gone the extra mile to accommodate your awkward customer, it left the shop with no issues. Great job!

Great job under difficult conditions, honesty and integrity, well done VAG Technic please keep the content coming love watching them all .

I discovered this chanel few days ago and was very happy, but after a while I see the same content all the time. I think I could do any v8 or v6 rebuilt by myself now after watching this guys doing the same thing over and over again 😂

The moral of this story is if you are buying an RS4 make sure you can afford the maintenance cause you will need deep pockets when it goes tits up , great work guys 👍🏻

You guys are great. i had a 18T 53 plate from new ,sold it after 10 years. i would of used you guys over the audi main dealer in canary wharf!

2nd hand brand new 😂 gotta love this guys humour 🤣🤣🤣🤣🤣

Thanks for the video. Thanks. This RS4 was screaming headache from the beginning.

For a vehicle of that price you wouldn’t expect the owner to not have it repaired to a factory standard….id of refitted the subframe and pushed the rolling chassis onto the street after half a dozen messages and put the old engine on a dpd van to the owners address….great videos…not boring ha

Always supply your own engines that you know were working and not messed with. Top and bottom of it is time and knowledge is expensive 🎉

Your videos are community gold mayne. Watching as a technician from the states inspired to be as good of an Audi euro tech as you man. Keep flying mayne it’s all gravy anyways 😮‍💨😮‍💨😮‍💨

Yeah, you've convinced me to stick with my SOHC 4 cylinder Toyota haha. Mid '90s iron blocks winning 💪

Excellent video. Sorry you had to deal with someone like that. Russian roulette stuff with second hand engines. Then tries to blame you after you were calm and honest with him on what could happen. Sadly not all performance Audi owners are complete enthusiasts wanting to pay the little bit extra to have the job done correctly, and with more certainty. I am sure the owner just wanted to do it as cheaply as possible and kick it on down the line. That was obvious. I think everyone watching values your integrity and honesty of this matter. Keep up the great work guys. 👍

You guys are great at what you do and your always going to have customers that are ball breakers. I enjoy watching you guys turn the wrenches . 🇺🇸

Honestly well done handling that customer. I really really struggle to handle customers like you just did. Not just learning from your engine work, learning how to deal with customers!!!

Some unsuspecting sod is going to end up with a lemon. As for the owner wants to portray a champagne lifestyle on a lemonade budget.

Great video as always guys. Fully sympathize with your position over that engine. Don't let 'em get you down boss.

I enjoy watching your videos, you always have good insight into what it takes to own/ maintain one of those RS4 B9's

Great content - you showed great patience with a difficult client - true professionals

Great work as always! What an absolute bell end of a customer!

Oh man, kinda customer you can kinda do without!!! But on a lighter note good content, please keep videos up, really enjoy them, thank you👍👍👍👍👍👍👍

Yous guy are the expert he should have listened to yous guy and to get a warranty for an extra 3k is worth it in my mind for peace of mind instead of worrying about every time you start the engine could go boom

As a shop manager myself, I see you have plenty of work. Maybe next time the customer isn't always right. Tell them that you do the job correctly, or not at all. By the way, I love your videos!

Hey VAGtechnic. Great video. You live and learn. I admire your perserverance of trying to work with the customer and do what they want. But on this occassion, it went a bit wrong. Even though, after all that, it seems he got exactly what he wanted. But your insinct was correct on this occasion. I think the difficulty was as much about the particular personality rather than the second hand engine but clearly a full rebuild would provided a lot more certainty

You're a great shop doing great work.....respect 👊

Customer is king so they say.Well even kings listen to there advisors,Great vid love the work ethic keep em coming.

Much admiration and respect to you for your hard work and great knowledge and content. And all Ive got to worry about is fixing a oil leak on my oil cooler!(a3 tdi). I am an amateur mechanic

This can be summed up simply: "Wearing a designer suit to a job that can't pay the dry cleaning bills" or "Owning a racehorse when you can't afford the hay". It was a bad decision for the sake of saving 3k-4k more on a large bill.

Great video of a dramatic customer, there is plenty of work, you don't need these guy's.

Totally the customers responsibility for the used engine, all you can do is fit and forget

💯 % common sense ! Cheers from the USA mate 🍻 love the videos being a mechanic myself

Brilliant knowledge of this brand. Only thing is , it puts me off buying one because of the eye watering costs involved in repairing them.

I am afraid with this sort of jobs and owners you are asking for trouble. They are not worth your time and energy. Keep the good work going guys

I think you really lucked out, as that could have been a real disaster! Do Not "walk into" those kind of situations ; tell the customer before you start (any disassembly) once we as the shop diagnose the problem, you have to fix it our way or pay the labor done so far and come and get the car and its parts! Once the customer begins "negotiating" with you on how to repair...... that's a big RED flag. STOP. . You were really lucky to have gotten paid at all. (what would have happened if that engine failed while in your shop????). You guys are WAY to talented to deal with goofballs like that.

As a mechanic i can say this to you, screw customers who comes with second hand engines for cars like this. I you don't have the money don't drive it. Years ago same story with a AMG engine, 2 months later i gave the car back come back when you have the money.

Great video and great work as always guys.Jeez you own a POS...sorry i mean a car like this and want everything dirt cheap.Obviously not the car for them.

Love the story great and interesting content for us but sorry for your stress ! Well done for saving these cars.

He should trust you guys, you do top job everyone watching this trust them

Well done on keeping your cool !! The customer is always right .... until they are wrong !! Why buy such a very complex car which needs looking after , and clearly not , then trys to blame you the chaps who know whats what !! 😢😢 Keep up the good work I love your videos ...

At the workshop my mates own the rule is that if you bring your second hand crap to install on your car, you take complete responsibility and sign a document acknowledging that. If you want your vehicle to be reliable, don't take short cuts. If you can't afford to spend the appropriate funds to repair the vehicle properly then ride a bicycle.

I think you should have reman engines that have been put together by several donors to alleviate the cost for some customers that need complete rebuild maybee higher price than used but also lower than full rebuild. Also It's on the shelf ready to drop in. Just a thought and idea. Great quality work from a fellow in the trade.

Good job with what you had to work with, you cant take on the stress passed down from the customer, it wears you down, I had a BMW x5 timing chain job- engine out(chain at rear of engine), autodata labour time was 21hrs, customer agreed to the work. Rang the next day, "is it done yet?", I said I do 10 hour days, I don't work all night 😂, the knob lord rang me almost exactly 21hrs after i started the job not allowing for going home and sleeping, not all customers are this bad but my god they are 50% of the stress in our line of work.

Love you guys you do a great job keep up the good work there is always 1 or 2 two twits in life that can buys the cars but don't think about running costs of them 👍

Helping run a shop myself and I make it clear to the customer that if you're denying us diagnostic and you're supplying your own parts then it's only labour we cover. If the shop calls it and it's wrong, the shop eats it. If the customer calls it and it's wrong, customer eats it. Super happy I get to turn away these Audis and watch them here lol

Loooove the dog captions sometimes included in these videos... they make a great video even better...

I'm feeling your pain on this video , even over here in the states , We deal with this BS.... Stay strong

Going off the damage, and how long it must have been driven like that says a lot about the customer. Champagne lifestyle, on a lemonade budget.

great video as always!

You are doing a great job boys, I love your content! Dont give attention to a fanboys bullshit, they will talk shitt forever! The truuth is, this company is not to consider anymore for purchasing a car. They provide poor overbuild engennering , as well as parts, that fail badly, low quality parts, low quality oil and so on! Thats why they change 3 directors for 5 years! I am a BIG fan of Audi, but I stuck on B7 1.8T with 100K , and probably this will be my last Audi! I do maintenance myself, quality parts, also a lot of research for OLD STOCK parts on ebay, because, for example- the NEW tentioner kit is made in China! The old ones was NTN Japan. Or may be I am just getting old :)

Another great video - very eye opening… I think the owner got lucky and probably that car will be up for sale soon…

i have audi s8 d2 4.2 40v, i dont work in repair shop, but i do everything my self at home.. changing main belts , cam tensioners, starter motor... And i dont pay huge bilts for repair shops, because prices now are in the sky, so doing it my self..

VAG Technic, you are working in a very difficult environment where you want to do the best work for your customers but your hands are tied when it comes to having to rely on second hand parts supplied by the customer. Im sure that you must have realised at an early stage that things could possibly go tits up!!! I feel for you when the customer is amost demanding that you take responsibilty for something you have no control over (knock sensors). Im sure you have learned a big lesson from the repair/build of this RS4, I see that you pixelled out the registration of this car and yet you say the owner will sell this car on as soon as it is fixed, i would be very wary after watching this video if i was looking to buy one such at this, i would avoid every grey/silver model that i saw. Anyway guys keep up the great work, I always love a video from you and will enjoy all of your content, once again a great video. Note for any RS4 owner, dont buy one if you cant afford to maintain it and yes, i do own one and maintain it correctly.

Another professional job by you guys. You certainly need deep pockets to own one of these cars. Audi should be ashamed of themselves for producing such poor quality internal component's of a car that isnt cheap to buy in the first place.

As a technician you might as well be talking Chinese to the general public ,cars are much to complicated to explain how things work great vid

Keep the faith and keep doing what you do best i wil still use you! Saving up for that chain job!, 😂

Fantastic videos. I’ll stick with my 1.5 vag engine. Only 8000 miles at 4 years old and changing oil and filters yearly irrespective of mileage. At least it lowers the chance of failure HOPEFULLY.🙄

“So… Yeah, no warranty” 😂

Looks like a nice customer...

Rs4 owner sounds like a 🔔 end.

Wow amazing what you have to deal with.

Looks like the Doberman is on your side in case of a drama😊

Some great work here .Wish you guys were close to me .

good stuff guys! I loved this one. Sorry maybe I'm simple. :) Cheers!

Feel like I've seen rocket engines with less plumbing than that RS4....holy moly.....

Pretty clear this car is going up for sale soon. Unfortunately some owners spoil it for others and leave you with no choice as you cant risk it.

Top job once again ,,, 😁

I can't imagine how long this debacle tied up your lift and workshop space. I don't know if this aspect is covered in your work acceptance agreement. You need to get yourself a forklift large enough to grab these cars off the lift and put outside or into a waste skip. I felt for you on this one.

I’m happy you got this sorted out, some people are Karen and want work for free. If we give work for free then we will go broke trying to help them, but who is going to help us. We can’t loose money no matter who they are.

cheap customer expecting miracles🚮...keep up the good work we enjoying the content🤛💪

That bent cooler line you can tap a bolt or socket that is same diameter to reshape the line, just dont tap the socket in too far.

Kontaktoval som vás pred dvoma dňami s úmyslom kúpiť 2017 S4 a myslím si že ste mi poslali kĺbové páky z auta na zvedáku hahaha. Asi ste mi tým ušetrili nemalé peniaze, nakoniec som sa rozhodol že auto nekúpim. I contacted you a couple days ago looking at buying a 17 plate s4 and I think you sent the rocker arms from the car on the ramp hahahaha. Probably saved me $$$, decided not to buy the car in the end.

Great job guys

The sticker? You have to be kidding.

Really interesting video. Unfortunately just goes to show no good deed goes unpunished. That's the worst sort of customer champagne expectations and lemonade budget. Sometimes those jobs are more hassle than they are worth.

I think the coolant port is used on the Porsche SUVs

Personally I would scan every car prior to doing any work and also checking flash counter to check if it’s been tuned or not ….. & no customer supplied parts to be fitted. Most insurance companies won’t accept you fitting customer supplied parts & well it just saves you a headache like this one.

next time do not even accept such a customer. I have an s5 4.2 and i just cry when the maintenance comes. BUT i never argue about it because i know very well how they work and the mechanic i use knows a bunch more. So far, small things were expensive, but i follow his advice and just pay the bill. It comes with the territory of having a german luxury car

That car is up for sale on autotrader for £50k!! Says recent work done by Audi (only service) and no mention of engine replacement... Definitely avoid... It's got "420AK" plates

Nice to have proper hoijst and lifting trollies 🍺🍺 people have know idea how a job like this goes to to do iti right lol very time consuming.cheers 🍺

Prepare a word document "waiver"stating you have no warrant etc on used parts/ engines and get them to sign before starting the job

Affording a car doesn't just mean buying it, whether it's cash or financed. Affording it also means you can fix it properly if something happens. Sad to see this on an RS4, one that some poor chap will end up buying

No surprise. A smart shop would either not deal with people like that, or, would be ready to DEAL with them (sign specific contract and conditions, expectations). Lose/lose situation when not handled right.

How did the intercooler work with that munged up hose connection? I'm sure you could sort of form it round again but that's time and liability in case it breaks. Anyways, great work. Your policy to not guaranty his parts makes complete sense. If this were my car, I'd ask you "What should be done to fix the car?". Whatever you told me, I'd say "Do that".