Hey Ervin. From the bottom of my heart i wana say Thank you. I finally got my first job in I.T. A good 6 month’s contract to hire position and it’s a Hybrid also. Funny enough they were the ones who reached out to me through LinkedIN and asked for my resume. I wouldn’t have passed the interview without your help. Your videos gave me all the technical knowledge i needed. I answered all the technical questions they asked with so much confidence. No prior experience and no degree. Just hands on training and a GOOGLE IT PROFESSIONAL CERTIFICATE. I’m excited and can’t wait to start. Thank you once again. You the goat.

thank you I got the first Job in IT help desk

Thank you so much, Ervin, I am not sure if anyone would give that much information for FREE. Thank you. I worked one year with SW and it was a good refresher.

You are a legend. Love this video. Thank you so much, I was so nervous and now I have some more confidence!

This makes ticketing so much easier and fun. I bump into your videos so late in my newbie

Hey Ervin, I am enjoying your training. It is helping me out. Hopefully I'll be getting working soon.

Thank you Ervin for the videos. They are very informative. This will definitely help me in my next role.

Love it! work with ServiceNow every day. Wish I saw this before i learned everything the hard way haha! Very confusing if you just dive in to it on the job. You explain it well!

Ervin, thank you so much, this is helping me a great deal to learn how everything works, I greatly appreciate it!

This was a great one, thank you. Awesome content Ervin!

Hello Cobuman, thanks for all you do. My name is Marcus Peck and yes I would like to take a look around with service now once again thanks for all you do.

I am really enjoying your style of training very interesting, easy and fun!

Hey Ervin. I found your channel whilst I was trying to get my first IT role. Here I am today and I’ve been offfered a really good contract role. Thank you so much for your videos. Please don’t ever stop. I’ll probably still be watching your video for the next half a decade

Present! Thanks again Ervin!

Thank you for your nice and clear explanation on this subject. Helped me a lot!

Hi Ervin your way to teaching is amazing .

Thank you Ervin for the videos, Good Job!

Hi Ervin Brilliant videos! I have learned sooo much form your video.

Thank you so much Mr. cobuman,

Hello Ervin, Thanks for the video on various topics. My name is Feiroz. Yes I would like to take a look around with service now. Your videos will sure develop the confident in newbie.

Happy that I watched this video. Thanks for this useful content.

I needed this topic. Thanks 🙏🙏🙏🙏

I love your videos. Thank you

Hi Ervin Thanks for the informative videos really educational really helpful in my job

Nicely explained.

Thank you very much for your informative vedios ervin❤

Hello Mr ervin .. thank you for your efforts 👌

Hello my friend Thank you so much for the informative videos. Love youSIr

Hello Ervin! I found your class interesting. I am preparing for my first IT role job; part of the company requirement is ServiceNow

Thanks a lot. Very informative

Thanks for this content

Hi Erwin, i must say you bring it 100% on your videos and they're so understandable. I'm trying to land my first job in IT and would like to gain access to practice the servicenow ticketing please. Thank you so much and keep up the good work 😊.

Thanks for the information sir 👍🤠😊

cool thanks Ervin

Thanks!

Super cool, Thank you Sir

THANK YOU

awesome video

very good vid thanks

Great Video, Starting a service desk role soon so I'd love some access pls.

Hi Ervin, great video. very useful and informative. I would also like to take a look around with it if you could help me to try service now. Thanks in advance.

Hi Ervin, First of all, thank you so much for all the material. Thanks to your content, I passed my job interview. I can't wait to start working for the new company. They will be using Service Now. Please, can I have access so I can practice? Please, don't ever stop making these videos. I will be going through all of them before my job. And probably afterwards as well.

Present!!

Hey cobuman, I have been watching all your videos lately and they have been a great help for my IT career. If it's possible, I would also like to gain access to the system so I can practice using the ServiceNow ticketing system a bit.

I personally preferred service desk+ cloud ticketing system.

Present!

Thank you so much. Learning so much from these videos. Is it possible to have access also?

Hi I am new to IT field passed my examz and need access to service now -Further , would like to see different sceniors -with you as like your style of teaching .

This video really helps me a lot. I wish you could provide me the access.

Hey Ervin. your channel and videos are very interesting. Could you provide me with Login credentials to practice. Thanks alot.

@Cobuman Great vids. I'm going to watch all your Tier 1 vids. Do you have any more free accounts so I can work on Servicenow?

Hello Mr. Cobuman thank you for your service. They are really very helpful.Please I would like to know if I can have access to this so that I can practice on my own. Thank you very much

Hi Ervin your channel is very useful. Can you please give me access to practice?🙂

👏👏👏

Thank you for a great tutorial. What happens when the end user 'reopens' their ticket, or is changed from resolved status?

yes

I would like to look around in the version that you have. I just landed a new help desk role and would like to refresh with ServiceNow.

Great video! I'd love to look around. Please, drop me access, thanks.

hello Ervin, I used Service Now, in 2 companies. What I remember, is that on some occasions, after troubleshooting, the end user did not want the ticket to be resolved. There was the option to set it up for 24 hours, in ''waiting resolution'' monitoring. Not good for the Service desk technician, since you lose FCR resolution.

Can I get the access please!? Also thank you for your content it helps a lot.

Hi thank you for information Can I try the system😊

Thank you, a great job, well done. Please can you give me access to this so that I can learn more about the Service now ticketing system? Thank you

Hello thank you for these videos. I have a interview for help desk tomorrow and your videos are very helpful thank you. Can i please also get a log in access so i can continue to practice?

SLA = Service Level Agreement (assuming this is what it stands for).

@cobuman Hi, is it possible if you can do a video of the First 90 Days for a new hire Desktop Support Analyst? It seem difficult to find a video on KZfaq that actually touches of what to concentrate on the first 90 days as a desktop support analyst. The First 90 Days searches on KZfaq are generic and not specific to this career.

Hi Erwin...thanks for your efforts and work. I did send a request for login details or access credentials to practice on servicenow in the comments section of a previous video...but in case you missed that can you please kindly provide me one. Thanks

Hello Ervin Aka Cobuman, I would like to learn and look around ServiceNow as I need hand on practice to prepare for a job as 1st line help desk agent

Hi Ervin, thank you so much for these videos! Do you think it would be possible to get a login to look inside of ServiceNow a bit more? thanks so much!

present

Present

Hey Buddy! It sounds interesting. Could you please give me access to try it out?

Just subscribe, I like your videos. Could I get the version you're working in, to practice?

Hey there, Great video series, can you set me up a user account just to look around? Michael

Hey Ervin, I have a question. After a ticket is created, is the "caller" able to interact with the ticket?... I mean, adding comments or things like that?

I hate the new ServiceNow update. I reverted back to the old ServiceNow which is much better at least for me.

Hi Ervin

Hello your videos are very helpful. I nailed the interview thanks to your videos. This Help Desk role requires Servicenow. How can i get access to practice?

Hi. Please how do I remotely connect to customers PC to provide IT support to them. Is it with the Servicenow tool or with any other remote connection tool or is it the remote connection tool approved by the company policy?

Hi Cobuman. Please give me access to your ticketing system. Thank you

I need access to take a look around

0:43 hi cobuman

Hi Ervin I have been preparing for Interview. Can you help me with following question: how DNS servers play a part in email delivery?

Hi cobuman i would love to take a look around your system, how can i do it?

Hi Ervin, How can attach the knowledge article to ticket which is already closed?

Hello, very informative video and channel, would it be possible for me to get a login to to get a deep hands on for ServNow for more practice? Thanks

Hi Ervin hope you're doing good, i appreciate your knowledge Since am fresher n my company using can i get access to service now so that i can practice.

@cubuman kindly provide access I will rise tickets for any windows issue

Hi, I would appreciate it if you would give me access to the ticketing system so that I can follow along.

Hi Cobuman, I have an interview this upcoming Thursday. May I have access to servicenow to practice on?

Hi,

Hello.

What is need of reopen the closed ticket...?

Hi Cobuman. Please give me access to your ticketing system. Thank you

Hi I want to know the shortcut to save a incident without a assignment group

I would like access to service now

Hi Cobuman. Please give me access to your ticketing system❤

Hello

Present! May I have access to the ticketing system to practice?

Hi may I get access to the system? Thank you also if possible can you also wake the instance up

hi