In this webinar by Einar & Partners together with iTSM Group you'll learn about service mapping and the factors to consider for creating a successful rollout.
00:00 Introduction
03:30 Agenda
06:10 Preparing Service Mapping
13:30 Planning Service Mapping
31:37 Success factors for implementation
51:05 Benchmarks and rollout models
56:30 Outro
The ultimate end-goal for any Service Mapping project is to map infrastructure to the application layer automatically. However, there are many pitfalls, especially in a dynamic and DevOps-driven world of cloud and infrastructure.
Alexander Ljungström, who previously worked at ServiceNow in the Service Mapping team and Fabian Kunzke, ITOM- & AIOps lead (iTSM Group), discloses their knowledge without any sales-fuzz or reiterating product documentation.
For those of you who want to learn more about ITOM Service Mapping (among other ITOM topics) visit the Einar & Partners digital research archive on:
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Want Service Mapping advice? Contact Einar & Partners on:
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Einar & Partners are consultants specialised in ServiceNow ITOM and AiOps.
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