Set up Message Queue in Yeastar P-Series Phone System
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Күн бұрынNow you can create message queues to handle WhatsApp or SMS customer interactions more promptly in P-Series Phone System.
When a new message comes in, it will be automatically routed to a dedicated queue of agents, reducing the average handle time of each inquiry. Managers can check up on chat logs from the admin portal to review the timeline and assess the service quality.
In today's video, we will show you how to set up a message queue step by step! *You can get a 30-day free trial to test out this feature by yourself*: www.yeastar.com/cloud-pbx-fre...
Learn more about Yeastar's Omnichannel Messaging solution: • Introducing Yeastar's ...
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Chapters
00:00 Message Queue
00:45 System requirements
00:57 Step 1: Set up a message queue
01:24 Step 2: Assign the message queue
02:11 Review the message log
02:25 Try it today!
Configuration manual: help.yeastar.com/en/p-series-...
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@NetworksVOIP 5 ай бұрын
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@x-XpainX-x 4 ай бұрын
is it possible to have multiple queues on one whats app channel and have the customer select a queue that they wish to chat to so like Sales , accounts , logistics , support
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