Single score report with percentage using performance analytics in ServiceNow

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Single score report with percentage using performance analytics in ServiceNow

Рет қаралды 17,051

Harshad Chawra

Күн бұрын

Single score report with percentage using performance analytics in ServiceNow

Пікірлер: 20

@kevinmontesdeoca8465 3 жыл бұрын

You're the man Harshad! Thanks for the breakdown.

@heenasharma4645 3 жыл бұрын

Thank u so much for this video..

@sivasankaryashwanthsai4416 3 жыл бұрын

For you Automated indicators is opening

@DnyndoN 2 ай бұрын

Hi Is it possible to add any filter or breakdown to filter out the data in % using the field Created[incident] for Last Month & This Month

@fathimasubuhee1261 2 жыл бұрын

Thanks for the video.. can we drill down back to the records from the widget?

@theBeastMastersDojo 2 жыл бұрын

Yes, you can

@tirumalatejavudata910 4 жыл бұрын

Hi Harshad, Can you please provide training on the performance analytics module

@theBeastMastersDojo 4 жыл бұрын

Okhay! I will plan for that...but it might take a little time.

@tirumalatejavudata910 4 жыл бұрын

Harshad Chawra Sure. Just let me know whenever you think you have enough time

@Dodge5100 4 жыл бұрын

Hi Harshad, thanks for the information The question i have if i want to break down by company. I.e i want to select a company in order to verify breached sla for this one.

@theBeastMastersDojo 4 жыл бұрын

You can add a breakdown for the same via breakdown sources and the type of breakdown eg: manual, automatic, etc.

@humberrooms5658 4 жыл бұрын

Hi Harshad, PA is new to me. I notice reference made to tables. Can you advise which training can help me understand the various tables in pace in SNow, so when using PA I can have some idea as to what to use.

@theBeastMastersDojo 4 жыл бұрын

Hello, You can go through learning plans on developer.servicenow.com if you are new to ServiceNow and you will get a good understanding of a lot of things there.

@humberrooms5658 4 жыл бұрын

Hi Harshad, which version of SNow are you using ? Am using Orlando, and the options you are presenting are locked. Really wanted to try what you are presenting.

@humberrooms5658 4 жыл бұрын

Was able to work on it, was selecting the wrong option.

@NEHA-ci3qi Жыл бұрын

Should we enable publish scorecard field in the first automated indicator(count of incidents breached) that you created??

@theBeastMastersDojo Жыл бұрын

If I understood it right, the option to publish is only for you to access your report via a published URL, without a need to go to the report menu and access it.

@NEHA-ci3qi Жыл бұрын

@@theBeastMastersDojo ok thanks, will you. Please share how to get count of incidents which are. Of analytics assignment group got re-opened month wise data

@NEHA-ci3qi Жыл бұрын

And also please let me know like if we want for a specific assignment group incidents got breached assignment group is so and so condition in which Indicator should we mention?