Service Level Management SLA Metrics can help you answer typical questions that your business peers or leaders might ask, but how do I get started? In today's Performance Analytics & Reporting Office Hours, we discuss SLA Metrics, Breakdown Metrics, and metrics.
Do you get asked for this? In this Office Hours we take a deep dive into SLA Metrics and what you can do with them and gain from using them. If SLA's are a vital component to your Organization and you need some Metrics around them, this is the Office Hours for you.
Chapters
0:00 Introduction
06:50 Main Presentation
24:33 Demo
46:52 Q&A
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