SLA in ServiceNow , Servicenow SLA configuration

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SLA in ServiceNow , Servicenow SLA configuration | ServiceNow Training Videos

Рет қаралды 123,581

5 жыл бұрын

ServiceNow SLA Training Video covers below topics:
1. What is SLA in ServiceNow or servicenow sla definition ?
2. SLA definition form field understanding.
3. How to Configure SLA in ServiceNow, servicenow sla conditions?
4. Difference between “Response” and “Resolution” SLA in servicenow. (Brief Intro)
5. Different “Stages” of SLA’s.
6. Use of “Schedule” field in SLA. (Brief Intro)
7. What is “Retroactive start” in SLA’s? (Interview Question)
8. Difference between actual and business elapse time in sla.
Please check below video link for Retroactive Start:-
• Retroactive Start SLA ...
Please visit below for ServiceNow tutorial link:
www.basicoserv...
If this video is helpful then, Please do not forget like, subscribe and share my youtube channel Basico ServiceNow Learning.
Thankyou!!!

Пікірлер: 56

@srilatha-sn5vx 5 жыл бұрын

very gooood explain....easy to understand

@WithRK-wp1hc 3 жыл бұрын

Thanku so much bro this video is amazing.. u discribe in good way... I fully understand how SLA works and how it is usful in servicenow... thanku

@BasicoServiceNowLearning 3 жыл бұрын

Glad to hear that

@aasthagarg6316 Жыл бұрын

sir your teaching method is really awesome one..😇

@BasicoServiceNowLearning Жыл бұрын

Glad to hear that

@szaheed 5 жыл бұрын

Master of Training..Keep up the good Mate..

@BasicoServiceNowLearning 5 жыл бұрын

Thankyou, please do share my KZfaq channel :)

@suryarayaprolu86 5 жыл бұрын

Sir, please make playlist of videos for new application or module from scratch. It will help us to build new things

@RahulMishra-xt2se 4 жыл бұрын

Perfect videos for beginners....Keep up the good work👍

@rangnathbade4783 Жыл бұрын

Awesome Teaching Skill

@gprem75 4 жыл бұрын

Nice video

@nilanchalswain6390 5 жыл бұрын

Videos are awesome,Please make sone videos on incident, problem and change..

@rawel001 5 жыл бұрын

Very Very good explanation....sir......Thanks.....

@BasicoServiceNowLearning 5 жыл бұрын

Thankyou :) Please share my KZfaq channel.

@prateekkotangale920 4 жыл бұрын

great Learning!!

@BasicoServiceNowLearning 4 жыл бұрын

Thank you 🤗

@sharmilabhattacharya6176 2 жыл бұрын

It was informative, Thank You!

@BasicoServiceNowLearning 2 жыл бұрын

Glad it was helpful!

@rituroatdeptofec6807 3 жыл бұрын

Amazing explanation

@BasicoServiceNowLearning 3 жыл бұрын

Glad you think so!

@anirtejkasba3462 3 жыл бұрын

Nice Explanation Sir....

@BasicoServiceNowLearning 3 жыл бұрын

Thanks for liking

@madhogupta6764 4 жыл бұрын

wonderful video on ServiceNow SLA, please upload a video on different types of reports under the incident management

@BasicoServiceNowLearning 4 жыл бұрын

Thankyou Madho :) I will post video for the same in some days :)

@sandhyachirumamilla2021 3 жыл бұрын

Wonderful video on SLA, Please share a link of change management videos ...

@sandhyanaresh2330 Жыл бұрын

Very clear explanation

@BasicoServiceNowLearning Жыл бұрын

Glad you think so!

@sandhyanaresh2330 Жыл бұрын

@@BasicoServiceNowLearning sir please explain change management. Incident and problem management vedios are very clear of yours

@travelsurfers6600 Жыл бұрын

@@BasicoServiceNowLearning how to get sla breach email on work notes of tickets

@loveurself4054 3 жыл бұрын

Helpful thankyou sir

@BasicoServiceNowLearning 3 жыл бұрын

Most welcome

@karrisateesh7938 Жыл бұрын

Good explanation. Tanq

@navneetcheema2691 3 жыл бұрын

good video

@BasicoServiceNowLearning 3 жыл бұрын

Thanks

@shankard8938 Жыл бұрын

Hi, very informative.

@ShilpRitz 5 жыл бұрын

Thank you sir!!!

@srilatha-sn5vx 5 жыл бұрын

1. Create a field named "Priority" with 3 choices in your table. a. Low b. Medium c. Urgent Send an Email notification to the manager with 3 Email templates like low, medium and urgent. Whenever the manager clicks the appropriate link in the Email, the record should update in the table accordingly. By use of Inbound Email Action. plz can you explain this usecase

@Chaitu165 4 жыл бұрын

can you help me with how to trigger email for about to breach sla (Task & Incidents) in servicenow

@abhilashajha9112 7 ай бұрын

Please make a video for csa exam... please sir

@freelancingupwork8924 4 жыл бұрын

I need to configure response SLA for my ServiceNow tickets. Suppose, I want all the tickets coming to my queue should be actioned (change of status) with 4 hours. I need to fetch the percentage of response SLA of my queue on a daily basis. How can we do that? Thanks

@tommylmiles 4 жыл бұрын

any videos on how to send a notification on a breached sla to the assigned ticket holder

@mrz6320 Жыл бұрын

it's better for you to explain and example for current industry facing by using the system such as car industry, logistic industry instead of put the example of incident by writing "DEMO", just my opinion for viewers to be more clearer about it.

@abhilashajha9112 7 ай бұрын

Sir please provide more videos on service now

@dropletstopearls 3 жыл бұрын

Can do custom scheduling while creating SLA

@jishnujkjayakrishnan 5 жыл бұрын

Sir, when you explain about retroactive start please explain reset condition and it's use cases

@BasicoServiceNowLearning 5 жыл бұрын

Yeah Sure :)

@nareshkumargupthatommamdru4846 5 жыл бұрын

Can please explain schedule jobs

@AshishMishra_oct 5 жыл бұрын

Can you make a video on transform script?

@AshishMishra_oct 5 жыл бұрын

Explanation is crystal clear.. Being an experienced snow developer.. I like ur videos for quick recall.. Appreciate

@BasicoServiceNowLearning 5 жыл бұрын

Thankyou Ashish :) Please do share my KZfaq channel.

@travelsurfers6600 Жыл бұрын

How to get sla breach email on work notes of tickets

@shravanshankar5 3 жыл бұрын

Can you please let me know what's the use of 'Retroactive start'? Thanks in advance!!

@chrismoore2837 3 жыл бұрын

If a ticket did not have an SLA attached to it initially, a SLA where retroactive start is checked can be applied and it will calculate the times based off the original start time.