I think that is a little underestimating.

dell is the worst LOL

I get you.

I feel your pain... So frustrating and just makes you question all your life decisions that lead you to this point 🤣

WARRANTY FOR THE PEACE OF MIND

Haha!! Exactly.

Don't even get me started with my Dell Customer support experience! I bought an XPS 17 last year and it had a battery drain issue, because the power supply isn't powerful enough to supply the CPU and GPU with power at the same time. So, the laptop draws additional power from the battery EVEN WHEN PLUGGED IN! This wears out the battery extremely fast! So what is Dell's solution? They want to take away the "battery boost" without giving a more powerful power adapter, basically crippling the CPU's performance under load! Let me repeat that in simpler terms. DELL WANTS TO TAKE AWAY CPU POWER FROM A COMPUTER THAT I OWN AND PAID EXTRA FOR TO HAVE MORE POWER, WITHOUT REFUNDING ME. THEY EXPECT ME TO JUST SETTLE FOR THIS "FIX" WHICH WILL TAKE AWAY POWER! Needless to say, I haven't had this "fix", and am desperately trying to get Dell to authorize a late return. More details are on my KZfaq channel...

@@RandomTechVideos that is pretty terrible! Sorry to hear about that. Damn!

Yup. That’s a non solution. Keep it cool and full turbo all day every day or the builder is a scrub

@@RandomTechVideos This has been a problem for a bit. They had a G5 model last year with the Ryzen 3k APU's. They just left everything at full unlocked power draw without any tweaking. I think the CPU was able to get 100w (when its really never needed to go above 60), this kind of screwed with their numbers and perf was lower than it was supposed to be. But I think their tactic is have initial perf be as high possible at the start at all costs and then later fw will sort out stability issues by bringing power settings more inline and trashing performance (though the G5 was so out of whack, any power management would help).

Honestly

This was the comment I was looking for.. I swear to God kitboga has spoken to that guy.

@@LudwigVon Hahaa right cos they're both Indian. Lol.

@@sampangolin no because dell support is a scam

made my day XD

Same experience with Lenovo. But at least you can pay extra for “real” customer support. Not sure if Dell offers that.

I also worked for Dell support 15 years ago… back when Dell lead support ratings… also before the support was sent overseas…

Yeah, dell has been going down the toilet for years. I am the computer guy in my family and I would sooner cut off my leg than suggest any friends or family buy a dell.

That's the worst decision a company can ever made...

Wow. Dell was always a thing here in Brazil due to the support they gave. I didnt know they went that way.

Yeah, it seems to be the best way around it.

Everything is so automated and streamlined anymore, in most cases there's not even a way for customer service to fix specific issues, and not just in the computer world. All communication between the person answering the call, and the people in the warehouse, etc that can actually solve your issue has been stripped away.

The best solution: IS STOP BUYING DELL PREBUILTS!

put a grenade in it, and say it got damaged in transit

I used to work for sky customer service, certain centers would just transfer their calls lying that they were some sort of "greeting" department. Even though we could check the logs and see that they had the right training. We told our managers and absolutely nothing happened. Anytime we wanted to fix a slightly more complicated problem for customers, managers would drag their feet. I'm so glad I got out of there

Hahaha!! That is an amazing analogy.

Is that the guy who made Unbreakable and The Sixth Sense, and definitely no other movies ever.

@@ultrademigod And that is how I choose to remember him.

@@DawidDoesTechStuff dell is garbage i bought 2k dollar a laptop it broke in 10 days

@@DawidDoesTechStuff dell will never fix this issue cause they are evil

There we go traditional dell

This is so true in the medical field. 10 years later and I still don't have a permanent solution for a car accident occurring in 2011 by someone running a stop sign. A constant state of living-death. To make it worse, the courts screwed me by violating my ADA rights, constitutional rights, and someone had a team of lawyers spread lies to my then lawyer who dropped me 2 weeks before trial leaving me to hire the lawyers who spread the rumors or they would tell the judge to drop the case because I wasn't represented. Then they screwed me even more. I even had physical therapy testify under penalty of perjury numerous lies - for instance... I told them that I was so disappointed that I couldn't help my mom with her luggage when she flew to Germany, because of my injury and a son should be able to help his mother; instead my stepfather did it. He testified that I told him that I injured my back helping her with her luggage which was a blatant lie. The whole system is corrupt.

Yup

you for to say and reload your operating system, even if the problem has nothing to do with your operating system

Indian tech support, smh

I phones bt and demanded an English number. Not racist but how in the fuc" do you bt propose someone in Mumbai helps me a person in England? ..

@@Run187 that’s true

Globalisation at its finest

Thick Pakistani accent: "Thank you for calling Dell customer support...this it David..." Me: no it's not

Hahaha!! That kind of response wouldn't be surprising at all.

😂👍

*Dell rep taking notes*

the

Not smooth. Dogbert would be insulting them elegantly on their way out, while also billing them for the call.

@@RjKumar111GunnerRj r/wooosh

@@RjKumar111GunnerRj thats the joke

Seems reasonable

sounds like an amazing upgrade, i'd take it! hell! futureproof my machine, and i'll never need a new pc other than dell again

huehuehue

They evolved when they bought Alienware probably realizing they'd need another overpriced crutch to keep their regular computer business afloat. 🙄

My gaming pc actually uses a dell motherboard and other stuff

I've had the same Dell Inspiron for 10 years and the thing still runs very well with just another 8 GB of RAM

I will never buy anything made by Dell again. I learned that lesson almost 20 years ago, when they were making PCs with that damned boobytrap power supply.

Honestly my Vostro 1520 since 2009 has been holding up really nicely and stuff but new dells....

The 5530 and 5540 are actually beautiful Dell Laptops. High quality stuff. They cost upwards of $1600, but you get what you pay for. Those less than $800 laptops are going to break within a year, or two if you're lucky.

Imagine being me who was an alienware fan for years until I needed customer support LOL

@@slickers Dell really destroyed Alienware when they bought the company. They went from PC's that were quality on both the outside and inside to shiny looking PC's filled with garbage that you pay sometimes more than a 3x markup on.

Fuck Dell. Avoid Dell at all costs.

or pay a guy 50-80 bucks to do so

WAAY easier.

If you magically win the newegg shuffle or gut your kidney to buy one from a scalper.

@@ZeroAnkoku This comment. The problem is that Dell probably bought 75% of NVidia 3000 series graphic cards. Ironically it's cheaper to buy the Dell and take the graphics card out and scrap the rest of the system.

"First time?"

@@EclipseSystem close.. 2nd time

fact lies and fake news.. dell for the shit can.

But the picture is just for illustration purposes. 🤣

Don't even get me started with my Dell Customer support experience! I bought an XPS 17 last year and it had a battery drain issue, because the power supply isn't powerful enough to supply the CPU and GPU with power at the same time. So, the laptop draws additional power from the battery EVEN WHEN PLUGGED IN! This wears out the battery extremely fast! So what is Dell's solution? They want to take away the "battery boost" without giving a more powerful power adapter, basically crippling the CPU's performance under load! Let me repeat that in simpler terms. DELL WANTS TO TAKE AWAY CPU POWER FROM A COMPUTER THAT I OWN AND PAID EXTRA FOR TO HAVE MORE POWER, WITHOUT REFUNDING ME. THEY EXPECT ME TO JUST SETTLE FOR THIS "FIX" WHICH WILL TAKE AWAY POWER! Needless to say, I haven't had this "fix", and am desperately trying to get Dell to authorize a late return. More details are on my KZfaq channel...

@@DawidDoesTechStuff arent all pictures for illustrative purposes? Some illustrate what you actually get, while others seemingly not.

And the sad thing is, a basic and decent tower cooler isn't that much more expensive. China off brand decent 90mm towers can go as low as $15-$20. It's not amazing, but still better than the stock cooler.

unless you are a well known youtuber or twitter personnality then yeah they will drive you insane

XD

Hahaha!!

@@DawidDoesTechStuff that was me lmao

@Monochromatik-Vision right?

We both now that the only reason he didn't is because he hasn't got one, and how would he, he was way to busy trying to Call Dell's Customer "Support" to get anything done.

Who cares about all those Radeons when only GT 1030s are available? I wonder when GT 1030 Chuck Norris level overclocking video will come out. Would be quite relevant nowadays.

@NonLegit Nation I'm also curious how far overvolted, BIOS modded and overclocked GT 1030 can be pushed. I think it might be able to match 1050 Ti, knowing how cool it runs from factory. Not only that, but it has a massive power headroom even without additional power mods. Unfortunately, memory might not clock very high and it's gimped by 64 bit bus so that's unfortunate, but I think that core has a lot of overclocking potential.

OEM prebuilt are always worse, and DELL is the worst of the OEMs

For that money? And they get specific configs? 32 gigs is like 200 dollars and they managed to screw THAT up

You can't believe it? I wish I could be as young and innocent as you are.

Charging more than $150 for that kit should be considered a war crime.

@@sukhwinderjitsamra6624 200 will get you proper 32gigs of 3200mhz ram with RGB. That shit kit is 2666mhz and shouldn't cost a cent over 150

HELL

Machines that caught fire used to be Apple's domain.

@@ChristopherHailey not really lots of PC have caught fire in the past.

@@psibug565 2006 battery explosion

Yeah Alienware use to be one of the best systems a gamer could buy, now they're just a flaming dumpster fire of a system.

Those OG alienware systems were amazing.

@@DawidDoesTechStuff Based as always, Dawid. It'd be sick if you made a video about one of those.

@@Dreamweaver94 That's a good idea, I wonder how hard they would be to find.

@@Joreel yep

one of the best agent is an indian lmao

@@itszain6317 I was searching for this comment

So their "best agent" didn't know the difference between 8x2 and 16x1 ram configurations? 😂

@@itszain6317 Who sounded like following a scammer script 'It's ok, it's ok.. leave it..'

The guys on tech support probably have as much of an idea on how to fix a computer as the guys they're trying to help.

I borrowed a Dell laptop that killed itself shortly after extended warranty expired

@@tezcanaslan2877, good, that's one less loose end.

@@SharikhKhan138 it wasnt mine though

Dell is a billion dollar company. Majority of their consumers are corporate and general people (not enthusiast, gamer or streamer) who don't give a sh*t about competitive configuration. Why would Dell change if the current business model of scamming people is more profitable. Their agents are intentionally trained like that for a reason. It's sad but big corps. don't give a crap about what a KZfaqr says. Ultimately it will do whatever the shareholders want.

@@nazmulfahad3044 They've lost a lot of their market edge and almost went bankrupt at one point. Chasing away customers and could-be customers, especially in a space that can be quite brand loyal, is not remotely a good business model, if it were, they'd still be #1 not that company your grandma uses. They were the first to make quite large, modern size smartphones, and no one cared.

@Groobs they probably went with the cheapest option to save cost, and now you're stuck dealing with the shit Dell product. I'm so frustrated right now. Just spent 8 hours disassembling and assembling my sister's stupid Dell laptop over and over because the power button just degrade and can't be pressed. Added some layer under it and still doesn't work. This is bs. My acer laptop is way older and still work just fine. Every button function no problem. Her Dell laptop keyboard doesn't even function anymore, she had to use external keyboard, and her dvd slot doesn't work. Mine work just fine. What kind of cheap ass hardware do they even use to make this shit. I use my laptop to game and it runs almost 24/7 and it works better than her new Dell laptop.

The dell callcentre probably doubles up as a scam tech support centre.

@@jamesjan YEAH lmao could be xD

Yup I've seen this too many times now to have any doubts on dell's cost cutting strategy

I get a weekly telephone call from "Microsoft" with a really bad indian accent. Obviously indians like to talk on phone ... :-/

It's a common practice for big tech companies to outsource their support to countries with cheap labor. You can typically find the information in their subcontractors list that process your data etc.

😂

100% designed to make you give up.

@@djpickle68 I would instantly nope out when he said $300 for a fucking single 16gb ram stick

😂

Don't blame the rep, blame the executives. I mean, who in their right mind would hire someone for a job at a tech company when they don't know anything about tech.

And it was a very basic heatsinkless DDR4 2666 MHz dual stick. This is basically a scam. Which, sorry to say that, kind of get in line with Indian tech support...

@@aaronlui8477 blame them all.

@@nktslp3650 hey now u say that i feel like that tech guy is Indian

I've worked in a call center as technical support and we were required to do port forwarding regularly, more than half of the reps I worked along side didn't know how to do it properly and would use it as their go to no matter what the issue was. My point is, chances are you already know more than or just as much about the product as the rep on the other side. And this was in a call center in Canada, not a 3rd world country.

Lol

Who do I write the check to? Because you are correct

Haha!! Maybe a little useless. 😅

I was betting they were going to sell him 15 warranties.

ROFL. 100%.

I Totally understand. As top notch support would eat up 1% 2% 5% of their profit margins kind of thing. In other words just plain old fashion GREED!

Greed is one word that explains most of the cases

Big companies usually make the shittiest products too

They fail at building good systems but still manage to stay in business

They aren’t willing to fund the quality customer support resources they need, it’s far easier to outsource it than actually support your customers with native English speaking technologists. I learned my lesson on Dell years ago. I switched to Mac laptops....current MBP is 7 years old, still performs as it did when it shipped.

@Failed Society i totally agree with you, 2 days ago got a problem with a Dell laptop, went to the community and checked for solution, the guy who asked the question since 2015 is still waiting for an answer till now... WTF is that?

@Tano They got sold a POS + some hundred dollars worth of redundant warranties (they somehow got both the standard AND the extended, which should be mutually exclusive). And all this after telling the rep every 3 minutes that a warranty is absolutely not needed.

Plus, in a follow up video, they unseated one RAM stick so only half showed up and called tech support. Basically, they got the same treatment as Dawid. Stunningly, Dell's support *still* managed to be better than IBuyPower.

@Tano same they used to upload cool vids but now i dont give a shit about what they upload as its boring. Same happened with Unbox Therapy.

@Tano Then what are you doing in a tech channel LOL

@Tano No no. but when Linus and his team made a similar vid with much higher product value and alot more digging. and just not a talking head vid.. they make "content you dont care about " :) and if u watch tech vids, i would argue that most ppl like, overlocking of servers,watercooling a room, 100TB SSD, scrapyard wars, and other highend stuff.

Haha!! Luckily that didn't happen.

Just get it from acer

@@williamhoward9121 or just don’t buy a pc. Problem solved

@@williamhoward9121 best way to get your house cursed

Or buy it, but take an informatic and computer repair course beforehand and be prepared to upgrade everything.

@@malek6018 why wouldn’t you?

It's basically what every single person other than some zoomer twitch streamer is going to tell you, is avoid Dell like the plague, ESPECIALLY "alienware" that company they ruined and parade around wearing its corpse's skin. Like I would much rather buy a ten year old used Optiplex office PC and try to make just a low end budget system with it than ever have anything to do with AW branded stuff from Dell. I think GamersNexus did by far the best most thorough analysis of why that is, although even just looking at the thing for five seconds you can tell how much you're being ripped off and how badly it's going to perform. AW is a cheese fart like those alleged "GTX 1050ti" GT450's getting passed around, where you basically just hope you can resell it to someone who's an even bigger sucker than you are, or eat the cost if you have any decency at all and admit what it is, which is shit.

I know you posted this a year ago and probably already bought the computer, but Dell's been pulling this BS for, I shit you not, DECADES. I had a Dell laptop in college that was down for an entire semester because they couldn't figure out how to fix it. And they never fixed it. With finals closing in and a crapton of papers due, living in the computer lab was no longer really an option, so chalked it up as a loss and got a new computer.

@@purplecat4977 Dell has given me a mental derangement tier hatred of them, them and HP and Apple. In fairness, the XPS line actually used to be decent for a prebuilt, but even then they cut so many corners and cheaped on stupid shit like VRMs sucked so they locked down the BIOS. This means there's no way you can overclock a 3770k without getting a new motherboard, and a brand new install of windows because that OS is tied to that board. Dell's BIOS sucks, even in 2012, but man everything really went downhill fast, worse I mean.

@@pandemicneetbux2110 problem is they hire anybody even they are not tech savvy like us. So they deserve everything they come to them as long they will not put the money where they need to be aka the customer service i did see to many horror story in reddit and youtube i really hope one day they will get back on track but so far they did worst

@@spellsnare The problem is "back on track" for them is like 10 years ago. There's a difference between being down on your luck and in a rut, and spending 25 to life in prison. Your life is gone at that point. Dell is nearly at that point of being fully irretrievable. Once they started moving to proprietary motherboard bullshit they're done, AND the OS is locked to the shitboard itself. Words cannot describe the pain and suffering of being stuck with a Dell OEM. They make great shitboxes for budget gaming but I wouldn't want to pay even half the MSRP for any Dell computer, because there is literally not one single thing in the entire case that's worth anything other than the graphics card and CPU, mostly because Dell is forbidden by law to fuck up the silicon itself as it is not their property. Other than that, it's all trash. OH and the PSU I guess, for some reason maybe a relic of server divisions they make reliable PSUs, mainly because the machine has to actually turn on to get repeat customers who no matter how tech illiterate WILL drop Dell for exploding power supplies. HP is in a worse place purely because their shitty laptops literally die in a year or two basically by design like Apple laptops, so while Dell can keep scamming the tech illiterate, HP can't even maintain the basic function of "does it turn on?" The problem is, their fucking PSUs are OEM now too, and are therefore useless and worthless. This likewise is going to make old Dell office PC's a thing of the past for gaming rigs btw as we have incresaingly more power being dumped on GPU silicon and not being able to make any upgrades to power supply on a Dell office machine with proprietary power nixes all upper and midrange cards being supported, as you have to have a brand new motherboard to replace the PSU (so you will need a clean install of windows, a new mobo, a new power supply, and a new case in order to reuse the RAM and GPU+CPU on a Dell)

He has to drop a few dozens of things 1st.

@@themadatheist1976 he dropped a cpu once from the cooler

@@shahbanosiddiqui5217 who David? Pfft, Linux dropped whole systems! Lol

@@themadatheist1976 I know that

he is even better than linus

It seems like most people who called them have had a similar experience. It really sucks. 😕

Don't even get me started with my Dell Customer support experience! I bought an XPS 17 last year and it had a battery drain issue, because the power supply isn't powerful enough to supply the CPU and GPU with power at the same time. So, the laptop draws additional power from the battery EVEN WHEN PLUGGED IN! This wears out the battery extremely fast! So what is Dell's solution? They want to take away the "battery boost" without giving a more powerful power adapter, basically crippling the CPU's performance under load! Let me repeat that in simpler terms. DELL WANTS TO TAKE AWAY CPU POWER FROM A COMPUTER THAT I OWN AND PAID EXTRA FOR TO HAVE MORE POWER, WITHOUT REFUNDING ME. THEY EXPECT ME TO JUST SETTLE FOR THIS "FIX" WHICH WILL TAKE AWAY POWER! Needless to say, I haven't had this "fix", and am desperately trying to get Dell to authorize a late return. More details are on my KZfaq channel...

@@RandomTechVideos My partner had the same experience. Dell support here just replaced the motherboard and that fixed the issue.

@@billdexhart5179 What I'm saying is that the motherboard replacement, without your knowing, made your CPU less powerful than before. My XPS 17 gets 130W from the wall, and it gets 20-30W more from the battery when goth the CPU and GPU are under load. With the motherboard replacement, you still get 130W, but the battery doesn't supply any extra power, therefore your CPU no longer gets as much power when the GPU is also under load. SO DELL LITERALLY SOLD COMPUTERS THAT HAD A CERTAIN AMOUNT OF POWER AND THEN TOOK AWAY POWER LATER WITHOUT TELLING YOU! We've been in contact with Dell support and they confirmed that the motherboard replacement does indeed take away power!

They don't care. Really. You can respond repeatedly to their social media in an attempt to draw attention to it, and you just get spammed with auto-replies.

That temp issue is a modern laptop problem with many manufacturers. You should see how bad Apple was/is (before M1, I don't know anything about that is doing). They purposefully allow it to hit 100c, and design the laptop around this to tolerate that temperature. It means they can make the laptop smaller and cheaper. There are better laptops that don't out there still though, but it is definitely not a Dell specific thing you are describing or a rare one.

I'm sorry to hear that you had an experience like that. There is nothing normal about a 100c. 😢

100° C is normal for my Dell XPS 17... I've learned to just live with it.

My rebranded Chinese laptop (maingear element 17) doesn’t hit 90c on the 10875h. I did eventually apply a -50mv undervolt (would have done -150 ish... but this model has a 50 cap + or - and I didn’t feel like messing around enough to get around it), but I do that for almost every Intel based laptop since they tend to clock higher and sustain the clocks easier (more often it is the power limit hit then the temp limit hit unless the laptop is really poorly designed) Honestly I really like the laptop and will definitely put tongfang based laptop models high on my list when I replace this one. They don’t scream gamer, thin, light, and my 2070 super based model is still out performing a lot of the new Nvidia 3000 series laptops in games unless I turn on RTX, which I don’t like anyways in 90% of things I have seen it in. This is also the same laptop rebranded as the eluktronixcs max-17 without all the marketing (which is apparently worth $1,000 US in performance difference).

Bitiwit gonna soon lose everything he has in a nasty divorce. Starting a company is not in his future.

@@tomparis37 yea ik just an idea bro

@@tomparis37 is it that bad? I just know that they're getting a divorce but I don't know the details (which is not my business but I'm curious), is it nasty?

@@TheMrCoDS Most divorces usually end up nasty that's just the nature of it. Its clear she most likely cheated just like my soon to be ex wife did luckily in my state if you cheat you get nothing no spousal support, no marital assets nothing. Kyle is in california so I'm not sure how they do it there but it could get nasty for him especially since he has a bit of fame and money.

Yes but he'd have two of them. The one the system came with + a new one.

@@Fay7666 No its a 16GB dual rank DIMM, not two 8GBs.

Thank you. Dawid is talking out his ass. He should know better

@@shawnpaulzuccarellorizzo if there is RGB the computer will run fine

Yes, came here to mention the same. Dual rank isn't two sticks.

"Didn't, like, a ton of youtubers sink them?"

if Linus can't do it no one can. Dell couldn't give a toss about home customers getting shoddy pcs. Their whole business model is around bulk selling companies tonnes of office machines. If it can run office then that's all they care about

@@tbuksuperfly And Enterprise customers get different support that's much better or so I've been told.

@@rd1122 Unfortunately it is

You mean the company that helped Intel with their anti-competitive crusade that almost destroyed AMD, which also led years of overpriced CPUs... That Dell? Nope, I've never heard of them.

It is pretty fun. 😂

@@DawidDoesTechStuff the Li in Linux is pronounced the same way you say linode. Not like Linus from LTT

@@MrAfusensi I'd just like to interject for a moment. What you're referring to as Linux, is in fact, GNU/Linux, or as I've recently taken to calling it, GNU plus Linux. Linux is not an operating system unto itself, but rather another free component of a fully functioning GNU system made useful by the GNU corelibs, shell utilities and vital system components comprising a full OS as defined by POSIX. Many computer users run a modified version of the GNU system every day, without realizing it. Through a peculiar turn of events, the version of GNU which is widely used today is often called "Linux", and many of its users are not aware that it is basically the GNU system, developed by the GNU Project. There really is a Linux, and these people are using it, but it is just a part of the system they use. Linux is the kernel: the program in the system that allocates the machine's resources to the other programs that you run. The kernel is an essential part of an operating system, but useless by itself; it can only function in the context of a complete operating system. Linux is normally used in combination with the GNU operating system: the whole system is basically GNU with Linux added, or GNU/Linux. All the so-called "Linux" distributions are really distributions of GNU/Linux.

@@acev3521 eh, that's not really fact but opinion. The naming is not set in stone and different experts have different opinions on it.

@@MrAfusensi it's a copypasta

LTT does "secret shopper" videos showing how different pre-built manufacturer's handle things like build quality and customer support. If you haven't heard of them, I highly recommend you check it out.

That's not the take-away here. Linus tech tips did a comparison of the different companies selling pre-builds a little while ago, and as expected Dell came out as the definitive loser.

Not all pre-build are bad, but Dell is definitely one of the worst, and they don't care.

This has absolutely nothing to do with pre-builts being bad. This is just a Dell issue, a customer service one specifically for the most part - and even for Dell not always the case (especially for business class). Pre-builts can be by far the best option for many. And even before the gpu price increases, using your brain to look around would get you a better built PC, with better specs, for the same price at worst and often better, with vastly better service than building your own. Post gpu price insanity there is even more reason.

Why not Evil corp like in Mr. Robot series? No, they are not that much bad. It's just frustating that you are already paying a premium for their products and their customer service look like they don't want to help and end up wasting our time.

I've bought a xps model a week ago in it runs like a champ