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Some of my customers with the new Sync 3 system have had problems with the screen freezing up on them and Ford Pass acting up. If you are having the same issues try this easy fix. It's called a soft reboot and it will not delete all your settings and phone like a master reset does but rather tweak the system. I hope it helps you out and as always please call me at 314-303-8366 if I can help you out.