Stern Venom Premium Edition Issue With The Coolest Feature!

Рет қаралды 3,326

Күн бұрын

This is a video for my Stern Venom Premium Edition Pinball Machine just showing an issue that started with the machine around 150 plays that I wanted potential buyers to be aware of and how it got fixed. I did reach out to both Stern Customer Service as well as my Pinball Distributor for assistance in troubleshooting this issue. Both Orange County Pinball and Stern were VERY helpful and I just wanted to put this video together if anyone else out there encounters the same problem with their Venom Premium or Venom Limited Edition Pinball Machines that have had over 100 plays or more - wear and tear baby!
*LINKS/INFO*
Venom Premium Edition Details
sternpinball.c...
Orange County Pinball Distributor - Buy here!
www.orangecoun...
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Пікірлер: 65

@PDubsArcadeLoft 8 ай бұрын

Shout out to Stern Customer Service and Orange County Pinball for helping troubleshoot and fix the issues I was having with the 180 scoop. Hope this video helps someone out there if they encounter the same issues.

@svenop 8 ай бұрын

You got the machine from OC Pinball in Cali??

@PDubsArcadeLoft 8 ай бұрын

@@svenop yes they were the distributor I ordered from on this one.

@purdue98 8 ай бұрын

Nice. My wife says I can buy a machine next year. Will wait to see what Jaws looks like if the rumors turn true.

@PDubsArcadeLoft 8 ай бұрын

Jaws is definitely happening…I think

@rolexmike 6 ай бұрын

Due to such issues, I usually opt for pro editions with fewer mechanical gimmicks. Additionally, the gameplay is much smoother compared to some premium editions

@PDubsArcadeLoft 6 ай бұрын

Appreciate the feedback!

@MidniteClimax 8 ай бұрын

Another big problem we've ran into on location is if you're changing your character and the scoop is still moving, but you launch the ball and then quickly pluge while the scoop is still moving and hit the bottom position, it will wedge the ball in there and the game cannot free it. We had a final round of a tournament get ruined like this and then randomly a week or two later from just normal play. Defintely a problematic mech

@PDubsArcadeLoft 8 ай бұрын

Oh wow thanks for sharing.

@SimpCity2000 8 ай бұрын

This is why I have refrained from pursuing real pins. They are expensive as hell and I don't want to work on them when they will inevitably begin to fail. Still looks really cool and I'm jealous though!

@PDubsArcadeLoft 8 ай бұрын

Oh yeah it definitely is so cool to have in the house, but you have to be ready for when things go wrong.

@jdteney 8 ай бұрын

Maybe use blue loctite to help keep those bolts tight. My buddy had to do that with a part on elvira and it has held up.

@PDubsArcadeLoft 8 ай бұрын

Loctite for the win 🏆

@jdteney 8 ай бұрын

@@PDubsArcadeLoft make sure you get that stuff that you can remove. I think the red stuff you can't remove

@ScottParisi 8 ай бұрын

Cool video. Always love the pinball content. I've only played the Pro and love the speed of the game. The Insider Connected achievements make the game more fun. Stern loves bending metal. The leaf switch for the action button on my JP 30th LE wasn't working and after reseating everything, they had me bending all sorts of things. Once we finished all the bending exercises, they approved a replacement and a week later I was up and running without issue.

@PDubsArcadeLoft 8 ай бұрын

LOL "Just Bend It" should be their default customer service response 🤣

@jwylovesknc 8 ай бұрын

Glad you got it sorted out… Merry Christmas to you and your family Patrick

@PDubsArcadeLoft 8 ай бұрын

Thank you and same to you and yours!

@videogamevegas 8 ай бұрын

PDubs, You know, something about this video made me think differently when I considered commenting. At first I thought it the perfect opportunity to give you how I'd approach the situation, or my direct feelings, especially given the product's high price tag. But that's not really the point your trying to make, at least from what I can tell. The message here is more than price, or the normalcy maintenance that comes with owing real Pinball Machines. Sure, that stuff's in here, but what I heard most was your actual joy of owning it. You took the time to make things right for yourself, simply because the machine is worth it. I hope that message doesn't escape others who watch this video. I think your Venom pinball looks AMAZING and I'm looking forward to the full review! vgv

@PDubsArcadeLoft 8 ай бұрын

Thank you as always Vegas!

@Rushlarz2112 8 ай бұрын

My Rush had scoop issues right out of the box as many have seen when that released. Almost to as if they didnt product test the games. Had to make constant aftermarket mods to make the game right.

@PDubsArcadeLoft 8 ай бұрын

Oh I'm sorry to hear that

@ToxcynTV 8 ай бұрын

psssst, Hey, Stern! Send this guy a review table

@PDubsArcadeLoft 8 ай бұрын

Lol it sounds like a neat program, congrats to those who are in it!

@GetLostGames1 8 ай бұрын

PDubs I love your content. Merry xmas bud

@PDubsArcadeLoft 8 ай бұрын

Merry Christmas and Thank you!

@frzamonkey 6 ай бұрын

Ours has had some weird random scoring issues involving being in "flash Thompson" mode.

@PDubsArcadeLoft 6 ай бұрын

Did you update to the latest firmware? If that doesn’t fix it then I would reach out to your distributor or stern directly and they’ll help figure it out. Happened when my scoop was acting up

@geezerpidder 8 ай бұрын

I also have a Venom. To me it seems like your 180 is coming down more than it should. From the vid it looks like the wire form is being pushed down some by the mech when in 180 position. Mine does not move at all when the 180 comes down. Possibly adjusting the starting position just a bit might help with the problem. Also, very jealous you have the plastic protector kit on yours. I’ve been waiting and waiting for stern to get them out to the owners.

@PDubsArcadeLoft 8 ай бұрын

I'll tinker with it some more, nice idea, the orange county pinball guys did show me where in settings to play with that.

@Vic_VP 8 ай бұрын

Very Interesting stuff, definitly a cool mech almost like Avengers. No matter the pinball company... there will always be maintenance and adjusting needed. Very surprised that the table doesnt go through a ball search or something to get that mech moving instead of needing to remove the glass. I havent seen a venom in new york at all... Maybe stern will see this and send me 1 haha, i got 2 JJP's but i always got room for more!

@PDubsArcadeLoft 8 ай бұрын

Yep during the ball search when it gets stuck, the mech doesn't move, everything else clicks and bangs lol

@Vic_VP 8 ай бұрын

@PDubsArcadeLoft wow they should code it to move the mech... very surprised about that... I can only imagine machines on location now. How u liking venom

@slinger2112 8 ай бұрын

Bummer you had a problem. I think the “bash” toys and mechs that get bashed are often the points of failure, like you said. My friend has a Lord of the Rings, and the Balrog was the trouble mech for him 20 years ago. On my Foo Fighters, the overlord design seems somewhat robust, luckily. Ball impacts have misaligned the stand up targets on either side, but those can be realigned. I have destroyed a few Titan post covers near the van ramp. So many bricked shots... I had a failed coil stop on my upper flipper. Stern took care of it. Kyle in the service dept. was great. My game is around 1700 games and going pretty good, in general…. Good luck getting it reliable!

@PDubsArcadeLoft 8 ай бұрын

Yes the scoop does take a beating during gameplay. LOL feel sorry for the thing. And by the way that Lord of the Rings game is awesome I wish one would fall into my lap

@rmb1 8 ай бұрын

What is up with inside of mech? Ugly welding marks looks so unfinished I’d have to paint over that. $10k really? Thanks Pdubs

@PDubsArcadeLoft 8 ай бұрын

Thanks for watching!

@svenop 8 ай бұрын

Theyre sending free units because they cant sell them. Theres limited edition machines still sitting at dealers. The LEs usually go quickly

@PDubsArcadeLoft 8 ай бұрын

I paid for mine. I'm assuming it's not selling well (like I said on the video) that they are sending them out to youtubers to generate some hype.

@svenop 8 ай бұрын

@@PDubsArcadeLoft If you got it from OC Pinball in socal I'd recommend checking out Captain's in anaheim before buying your next pin. I had multiple guys in the hobby locally steer me away from OC Pinball. Not too long ago they were trying to sell a brand new Foo Fighter LE for 4k over MSRP on their website... as a dealer. That sealed the deal for me to avoid doing business with them. Glad you got your mech fixed especially with that being a big feature on a premium

@michaelsuna6248 8 ай бұрын

Great video and explanation.

@PDubsArcadeLoft 8 ай бұрын

Thank you, Happy Holidays!

@JUICY_TIME 8 ай бұрын

People always think premium is the way to go..Pro machines play faster and have fewer issues. I believe stern puts the game on loaner they don't give out machines. Good luck with the machine.

@PDubsArcadeLoft 8 ай бұрын

What's funny is I LOVED the artwork on the Venom Pro, thought it was incredible. Then I said screw it I want the bells and whistles. Cool program that Stern is doing congrats to all those involved.

@dem0man21 8 ай бұрын

I was playing this at the local arcade eventually it knocked the two screws that held the front of the bell tower on. One of the screws ended up going down the mechanism and the technician never did find either of screws. He ended up going to the hardware store to get two new screws to fix it. About an hour after he fixed it the mechanism broke again, so good luck with that one.

@PDubsArcadeLoft 8 ай бұрын

Ouch, and yikes!

@dontquoteus5379 8 ай бұрын

Need to use locktite!

@PDubsArcadeLoft 8 ай бұрын

@@dontquoteus5379 lol people love their locktite

@TiltingT 8 ай бұрын

I just opened up my New in Box Led Zeppelin Pro last Saturday and I have a couple of issues as well straight out of the box.. The left flipper keeps falling out of alignment no matter how tight i tighten the pawl and the plunger is hitting the auto launch mech.. Gotta pip the hood again tomorrow and get them straightened out.

@PDubsArcadeLoft 8 ай бұрын

That stinks right out of the box, my Venom had 140 plays before the first issue popped up

@TiltingT 8 ай бұрын

@PDubsArcadeLoft yeah it was a little disappointing for sure.. luckily I have been in the hobby for a while and am confident I can get it sorted out but just wouldn't expect to have to do that on a new game

@PDubsArcadeLoft 8 ай бұрын

@@TiltingT whats your favorite game you own?

@TiltingT 8 ай бұрын

@PDubsArcadeLoft of the machines I own I would rank them in the following order. Led Zeppelin Last Action Hero Lethal Weapon 3 Mata Hari Sea Ray Fireball Home Edition Led Zeppelin Pro gets allot of hate for being "stripped down" but I think it is still afast and fun game and absolute combo monster...would it if been my first choice? No..but I came across a deal that was too good to pass up for a New In Box game so I will enjoy it for a while and collect all my Badges and then move it and one of my other games on when that dream machine comes out ..such as Back to the Future or Masters of the Universe if the rumor mill is true!

@PDubsArcadeLoft 8 ай бұрын

@@TiltingT yes a Masters of the Universe machine would make my wallet cry!

@SkitzoFPV 8 ай бұрын

What are your thoughts on venom? I’m trying to decide between pro or premium

@PDubsArcadeLoft 8 ай бұрын

Pro artwork is so much better - but I played both and enjoyed Premium more with how the game changes. Just sucks I've been having issues with the 180 scoop mech on my unit.

@afattori316 8 ай бұрын

Sales are not good. LE’s used have hit as low as $9599 on pinside and it sold.

@PDubsArcadeLoft 8 ай бұрын

I saw that

@pfredflyer 8 ай бұрын

Something else to keep an eye on that i ran into on location. If you get an airball while the ramp is in the highest position and the ball gets caught on the "wide bell tower" shot ball search won't reverse the motion backwards and it will pinch the ball. I asked the operator about it and he said its been happening a couple of times a day. Now they might have and update down the road to fix it but as of early december it was a problem.

@PDubsArcadeLoft 8 ай бұрын

Good info, I don't recall that happening to me yet

@redrum3r 8 ай бұрын

you can tell from the video there is a clear plastic on the front of the bell tower that would block this issue. My area has a premium on location with an early october production date and that plastic wasn't included. It's a huge pain to clear. The bell tower itself is also pretty loose and the ramp moving often times clips the roof.

@pfredflyer 8 ай бұрын

@@redrum3r good eye! That's gonna be a big help for sure