Hello Dave! Thank you for your comment! We are sorry to hear you had a difficult time trying to refill the mowing head. If you leave your new mowing line in the water for 24 hours before use, this will increase the flexibility and lifespan of the mowing line. This way we will reduce the chance of line breakage. If you have any inquiry or concern regarding your STIHL machinery, please don't hesitate to contact our colleagues in your country, they can assist you with anything you might need! You can locate the contact details for our colleagues in your country through the link below. www.stihl.com/local-stihl-representative.aspx

Hello @laertica! Thank you for your comment! Please contact our colleagues in your country, they can assist you with anything you might need regarding your STIHL machinery. Your feedback is very valuable to us and helps us evolve in order to reach our customers expectations! www.stihl.com/local-stihl-representative Best Regards, Your STIHL Team.

Yeah I had this same thing they made more than one version I can't find the other version tutorial

Hello @Lin Shone! Thank you for your comment! We kindly recommend following the steps as provided within the video. If you have any concerns or inquiries regarding filling the mowing head please reach out to the authorized dealer in your country. They will be able to provide you with further advice, tips and guidance! www.stihl.com/local-stihl-representative Best Regards, Your STIHL Team.

No, you can simply reload without taking anything apart, very easy and good design. I think they show all the other steps in case the fan head is clogged with grass etc

Hello Patsy! Thank you for your comment! Kindly be advised that yes, mowing thread is automatically adjusted by tapping the mowing head. You can find all our products, technical data and an overview of each product on our official website: www.stihl.com If you have any further inquiry, you can always reach out to our colleagues in your country! They can assist you with anything you might need! www.stihl.com/local-stihl-representative.aspx

Hello @What now! Thank you for your comment! Kindly be advised that the mowing head compatible with your STIHL FSA 56 is the AutoCut 2-2. We kindly advise reaching out to your local authorized dealer. Your chosen dealer will be able to offer further advice, prices and place any orders on your behalf should the required item not be held in their stock. www.stihl.com/local-stihl-representative Best Regards, Your STIHL Team.

@@Stihl thanks for your kind reply ~ keep safe in these crazy times

Hello @troublesome Reach! Thank you for your comment! We are sorry to here you are encountering difficulty with the plastic case removal and with your STIHL machinery. Please contact our colleagues in your country, they can assist you with anything you might need regarding your STIHL machinery. Your feedback is very valuable to us and helps us evolve in order to reach our customers expectations! www.stihl.com/local-stihl-representative Best Regards, Your STIHL Team.

Hello, thank you for your message. If you want to purchase STIHL spare parts, we recommend contacting your local STIHL dealer. You can find your local STIHL representative by choosing your region and country here: www.stihl.com/local-stihl-representative.aspx Best regards, your STIHL team

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Nevertheless my biggest tip for getting that shit out is using a tool for leverage and a rock or something on the otherside for pressure. My baby hands cant do that shit by themselves.

Hello @Hannah! Thank you for your comment! We are sorry to here you are encountering difficulties with your STIHL machinery. Please contact our colleagues in your country, they can assist you with anything you might need regarding your STIHL machinery. Your feedback is very valuable to us and helps us evolve in order to reach our customers expectations! www.stihl.com/local-stihl-representative Best Regards, Your STIHL Team.

Hey, we appreciate your honest feedback. Do you have any specific notes on what you mean exactly?

Well, the first 30 seconds are painful. I want to know how to do something, I don't need a story. Too mannered putting gloves down, and why - don't want to get gloves wet as that could qualify for a WARNING! RISK OF INJURY/DANGER. Taking of cover isn't as easy as implied and also why remove whole assembly of your just feeding in a new line? Show both, one if you need to clean it first or another with housing still on trimmer. Finally, what is this whole line soaking nonsense!? On first use soak the line to make it pliable etc. But then I don't use the trimmer for a month, or 3 months, or 6 months - at what point do I have to soak the line again?

​@@andrewturvey1309 hello! Thank you for providing us with your feedback and we are happy to answer all your questions. Please note that we do recommend wearing gloves at all times when using/servicing the product. This is also explained in point 4.4 "Clothing and equipment" of the instruction manual. In the video, we advise removing the trimmer head assembly of the as part of our recommended maintenance. This is so that the tool can be cleaned regularly to make sure that problems reloading the trimmer with line does not become cumbersome in the future. Last, when it comes to soaking the line, as the moisture dries out, trimmer line may become brittle and “snap” rather than wear down and become thinner, as it is engineered to do. Trimmer line may be submerged in water at the beginning of every lawn care season. We hope this provides clarification!