Tech Support NIGHTMARE - $1500 PC Secret Shopper 2 Part 3
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3 жыл бұрынThanks to dbrand for sponsoring Secret Shopper 2! Check out the new limited edition LinusTechTips skin drop at dbrand.com/LinusDropTips
It's finally time again for PC Secret Shopper - where we document the entire experience of ordering a gaming system from your favourite PC system integrators. In this part, we trial their tech support with a routine memory issue.
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@LinusTechTips 3 жыл бұрын
We didn't notice at the time, but Dell shouldn't have asked us to send the system to the depot. They sold us an on-site warranty we didn't ask for :p
@mazkas1476 3 жыл бұрын
Wait, so they actually did sell you the warranty despite Sarah saying she didn’t want it? Oh man
@diar3222 3 жыл бұрын
You gotta love Dell.
@berrybee9242 3 жыл бұрын
yikes
@theclipsposter 3 жыл бұрын
lol
@Dimondminer11 3 жыл бұрын
Oh nice
@antreaskonstantinou8585 3 жыл бұрын
Customer: My pc isnt booting up Dell customer support: Are there any missing keys on the keyboard?
@Enjosh-ew5rm 3 жыл бұрын
😂😂😂😂😂
@SHAdow98V 3 жыл бұрын
I know right? like WTF? the damn thing doesn't turn on or how a not so knowledgeable person would put it "i can't see anything on my screen" which means there's no post why ask about the fucking keyboard? =)))))
@shinaykahnshin3766 3 жыл бұрын
The next question would be: Is your monitor plugged into your computer because you may have plugged the monitor into something else.
@SHAdow98V 3 жыл бұрын
@@shinaykahnshin3766 "you may have plugged the monitor into the microwave oven so just to be sure check that shit out will ya?" that's more like a next question to me =)))))
@XXLcze 3 жыл бұрын
The F for Dell engineer is missing
@morgan1168 3 жыл бұрын
Dell "Did you turn your warranty off then back on again"
@sirface7951 3 жыл бұрын
Why are there no comments? This is an actually good comment Edit: every 5 sec there are 3 likes more wth is going on
@sadieangelina 3 жыл бұрын
Haha 🤣
@_ikako_ 3 жыл бұрын
How about financing? Have you thought about financing? I think financing would be good for you.
@WalterGalindo 3 жыл бұрын
i don't wanna be an ass but i was waiting for "thank you come again" at the end of the call
@aarongreenfield9038 3 жыл бұрын
Did you hang up on them then call them back?
@EvenTheDogAgrees Жыл бұрын
36:59: You guys are impressed that he walks her through the BIOS setup? I'm like super impressed he remembered _that the keyboard was still disconnected_ as a result of asking her to unplug it a couple of steps ago! That's something I could see myself totally forget to account for.
@jinakshay Жыл бұрын
i agree
@blade1989222 7 ай бұрын
Not just a couple of steps ago, it was like at the very beginning and to be able to remember that step at the very end... We all have a thing or many to learn from him.
@JK8 2 ай бұрын
@@jinakshaynot really. Basic stuff there
@sorenkazaren4659 3 жыл бұрын
That Maingear guy deserves a raise. You know you’ve won customer service when you realize the customer is a newbie and needs some help navigating BIOS and suchlike.
@namangoy Жыл бұрын
Extra points when the person doesn't make the customer feel like they're stupid for not knowing this stuff
@JWStreeter Жыл бұрын
Deserves one yes, but I highly doubt he'll get a good raise. Its situations like these where I wonder why tech support workers aren't tipped.
@tbuk8350 10 ай бұрын
Especially them remembering they unplugged the keyboard earlier and telling them to plug it back in! That's something even I would've messed up.
@wallymaingear 3 жыл бұрын
This makes me very proud of my staff! This video highlights the culture that we’ve built within MAINGEAR. It’s of the reasons we only hire true enthusiasts. Thank you again for the opportunity LTT! Now let me go take care of of my guy before you hire him. - MAINGEAR CEO
@LifeBlazerAMVs 3 жыл бұрын
I love that u interact with a review like this. Your tech support is clearly amazing and it's why I'm planning to get a vybe soon. Im just waiting for the new radeon to drop. (Also fingers crossed for cyber Monday deals)
@E1TwoubleMaker 3 жыл бұрын
OMG you're the actual Maingear CEO lmao. You should be super proud of your employee!!
@thefightingsquid6708 3 жыл бұрын
Gib free PC! Just kidding. I would rather buy one to help support a company with tech support this great. Keep it up!
@Gadzinisko 3 жыл бұрын
I mean, the extra money they paid over the value of raw components has to go somewhere. It'd better go to employees' salary.
@popersson 3 жыл бұрын
Very impressive staff you have, keep up the good work!
@Skip6235 3 жыл бұрын
Props to Sarah for this. Spending hours on the phone with tech support, doing repairs on computers when not familiar with them, and appearing on camera knowing that everyone watching knows what they are doing. Incredible pressure and she did great
@danielfrancis7798 3 жыл бұрын
Yeah she is the perfect candidate for this tech support test so really while this would be hard to watch for some it is a perfect test.
@friendlyoctopus9391 3 жыл бұрын
Also, she spoke to Dell tech support without swearing or weeping
@Grommish 3 жыл бұрын
Anyone in IT just calls people like Sarah "users" or "family" .. This wasn't a performance by Sarah, she didn't know and that's legit how most of the planet is 😊
@levicreeger4950 3 жыл бұрын
No choice but to stan.
@dylanlevesque1689 3 жыл бұрын
I would have gone mad after half an hour, props to her
@camolotthe42 2 жыл бұрын
I love how the tech support guy goes *dead silent* the moment she says "I got it out all the way!" You can just feel his panic.
@jeremydale4548 Жыл бұрын
I would be absolutely TERRIFIED if I had to tell a customer to pull out a GPU. Panic and worry galore.
@EvoSwatch 3 жыл бұрын
1:22 Dell 9:42 HP 15:08 iBuyPower 21:55 CyberPower 27:56 Origin 31:19 Maingear
@henrik1743 Жыл бұрын
Lowkey hilarious that you get indian call centers with Dell & HP
@DarthChewie 3 жыл бұрын
Whatever Sarah is paid to deal with Dell customer support, it isn't enough.
@BigRhys02 3 жыл бұрын
Scammers have better instructions tbh
@bur_s 3 жыл бұрын
@@BigRhys02 bc they like to make an effort for their money😂
@redshirt510 3 жыл бұрын
She should be paid hazardous work environment bonus.
@thornenoakenshield2662 3 жыл бұрын
I speak to dell support a lot and I can not wait to ring them next and ask them about this call but I do ring up and say this is the error code and I have reseat or what ever never had bad support from dell but I am a tec guy so maybe that makes a difference but if I was her I would have put the phone down and rang again to get someone else with in 5min of talking to them
@hauntedshadowslegacy2826 3 жыл бұрын
@@thornenoakenshield2662 Yeah, the point behind the Secret Shopper series is to represent the average human's experience. Not every person is tech-savvy enough to read off error codes. Even fewer are professional IT. Most of the people calling tech support for a pre-built PC are doing so because they need a professional's advice.
@IdealIdeas100 3 жыл бұрын
Sarah: *Yanks GPU Then Triumphantly says* "I managed to pull it out all the way!" Linus and Co: *Having miniature seizures*
@MrPkmngmr 3 жыл бұрын
Me: *also having miniature gasp* (ala Negaoryx bunny death reaction)
@robertlinke2666 3 жыл бұрын
heck, i was having one at that moment, yikes. i know she doesn't do this, ever, but still, that hurt.
@Shoate25 3 жыл бұрын
I legitimately flinched
@lystic9392 3 жыл бұрын
I love that the tech guy was like quiet after that.
@BlackHatMagic 3 жыл бұрын
Man, my soul left my body when I saw that.
@FaeChangeling 3 жыл бұрын
30:07 Despite how completely irrelevant and unhelpful this little side conversation is, I actually really like that he did this cause it keeps you engaged, keeps the call feeling interesting, and really shows you're talking to a human and not just some diagnostics robot. What seems like idle small talk actually goes a long way in improving the call's quality and makes you want to review them higher.
@NitroDubzzz 2 жыл бұрын
You will never be a woman
@thisisnotimportantanymoerijasd 2 жыл бұрын
@@NitroDubzzz and you will never have a good life as you will spend your life with bad influences who will never validate you so you work your butt off for them before doing drugs and eventually giving up and becoming homeless due to your idiocy and inability to accept people for who they are.
@swayamshah6891 2 жыл бұрын
@@NitroDubzzz you will never be a human :)
@roboticminer2959 2 жыл бұрын
@@NitroDubzzz guy found an old comment, saw the trans profile pic and actually thought “I’m gonna own them”. Log off it’s clearly too much for you.
@gremlinbd 2 жыл бұрын
This is an especially good skill when you're doing stuff like waiting for the customer to boot into bios. And if you're trying to figure out something like why a drive isn't being detected, this WILL be multiple times during the call.
@WarthogDemon 2 жыл бұрын
Never, in my ENTIRE experience with HP, have I had a tech support specialist anywhere CLOSE to helpful as the lady Sarah got. HP must have really amped up their game since I last dealt with them (which admittedly was a long time ago, so they definitely had time to improve).
@putraduha3176 Жыл бұрын
they bought omen gaming line. might be a tad bit premium service than out of the mill hp
@Rzerac Жыл бұрын
@@putraduha3176 I have a beautifully specced HP ProBook notebook that ran into a mainboad fault within the first week, and their service was stellar. Had my notebook main board replaced and fixed in two days. No 'special warranty' either.
@sjokomelk Жыл бұрын
The HP business support is great. But of course you have paid for that premium with the computer. Not sure about their consumer grade support though.
@ArtifactSkyline 11 ай бұрын
@@sjokomelkWe run entirely hp at our company, we have both business and consumer support (because of the machines we buy) never had a problem with either. They have gotten better over years. Dell business support is pretty good, but their consumer support still sucks.
@ofallsadwords3207 3 жыл бұрын
The Origin guy not only being on Facebook, but telling his caller about random stuff he got tagged in, has me absolutely rolling. What a legend.
@singemfrc 3 жыл бұрын
I hope he doesn't get in trouble for being on Facebook, because clearly he's good enough to multitask. Not everyone is.
@zhongjie 3 жыл бұрын
I doubt it, company policy probs isn't so anal because they hire skilled professionals for this so likely paid better with good working environments and they perform better as a result so no need to be super locked down. Might also be working from home due to covid
@WayStedYou 3 жыл бұрын
And hes out doing all the staff beside maingear while doing it lmao
@IyrenRoboto 3 жыл бұрын
Sometimes the personal touch can make tech support more bearable.
@mrtuffguy2769 3 жыл бұрын
Maingear just wiped the competition. That guy sounds like he's married to a computer.
@ninawayyy 3 жыл бұрын
and is happily living eversince
@litapd311 3 жыл бұрын
yea, sounds like someone who has built a computer before and really knows what he's doing.
@VakoLF 3 жыл бұрын
He really feels the computer lol
@sonofpsyops 3 жыл бұрын
i see no problem with this
@mandalaelk488 3 жыл бұрын
lol, made my morning.
@JonahReidJessar 2 жыл бұрын
Huge credit to Sarah. That's a lot of patience and composure for a section of a show doing something you're not a master at, keeping a ruse phone call, and all while on camera for thousands of people and being assessed by two nerds colleagues. Great show, I'd love to see this come back (especially with different staff doing Bond Fumbles at the start).
@nathanerickson5703 Жыл бұрын
That last guy nailed it so hard I wanted to cry. I was filled with joy with every instruction he gave. I think he deserves better than A++. This guy gets an S tier ranking. Bravo.
@faseiolasec9770 3 жыл бұрын
Customer: My PC isn't.... Dell: Burn it. Customer: What? Dell: DID I STUTTER?!?!
@deathicefrog 3 жыл бұрын
Oh god, I read this inside my head with Stanley's voice and its hilarious.
@damson4480 3 жыл бұрын
Customer: My pc isn't... Dell:Burn it Customer:What? Customer: My pc isn't... Dell:Burn it Customer:What? Dell:what? Customer: My pc isn't... Dell:Burn it Customer:What? Dell:what? Customer: My pc isn't... Dell:Burn it Customer:What? Dell:what? Customer: My pc isn't... Dell:Burn it Customer:What? Dell:what? Customer: My pc isn't... Dell:Burn it Customer:What? Dell:what? Customer: My pc isn't... Dell:Burn it Customer:What? Dell:what? Customer: My pc isn't... Dell:Burn it Customer:What? Dell:what? Customer: My pc isn't... Dell:Burn it Customer:What? Dell:what? Customer: My pc isn't... Dell:Burn it Customer:What? Dell:what? Customer: My pc isn't... Dell:Burn it Customer:What? Customer: My pc isn't... Dell:Burn it Customer:What? Customer: My pc isn't... Dell:Burn it Customer:What? Dell:what? ?
@AustenHilton 3 жыл бұрын
@@deathicefrog same 🤣
@aaaratrik 3 жыл бұрын
@jitu verma hehe lol XD
@Kittsuera 3 жыл бұрын
reminds that one of my teachers had printed off Dell sticker logos but with the "D" changed to a "H" and taped them on to the monitors over the Dell logo.
@cmawhz 3 жыл бұрын
Why did this make me want to be tech support? The last person could have walked Helen Keller through a custom hardline loop.
@muradmalik 3 жыл бұрын
well said
@girlsdrinkfeck 3 жыл бұрын
because its prob minimal wage ....
@TheLukemcdaniel 3 жыл бұрын
@@girlsdrinkfeck Minimum wage would make most phone support operators(at least those out of India) live like wealthy middle class in the states. Why do you think american companies use them for support in the first place?
@girlsdrinkfeck 3 жыл бұрын
@@TheLukemcdaniel yh but the OP most liekly isnt from asia ....
@kenkensistoso 3 жыл бұрын
It can be both rewarding and hellish at times
@IntoTheFire777 2 жыл бұрын
Sarah is a freaking trooper, I can't imagine doing multiple technical support calls on a subject you aren't fully versed in, she did phenomenal job
@maulerrw 3 жыл бұрын
IbuyPower: "I mean it could already broken so just frigging send it" Sara: Hold my beer
@fuzzylobster3497 3 жыл бұрын
Great comment
@rufusconnolly8489 3 жыл бұрын
That gave me a chuckle, thanks dude.
@dtemp132 3 жыл бұрын
*Hold my cosmo
@grampton 3 жыл бұрын
Linus: Just slap me Jake: Can I actually? he's been waiting for this moment
@metaleuman 3 жыл бұрын
Didn't take the opportunity unfortunately. I would have slapped the shit out off that Lienus face 😁 JK. Slapping people is not nice.
@Elesario 3 жыл бұрын
Proceeds to pick up a weapon to do it properly.
@abelpod5764 3 жыл бұрын
Lol
@wompastompa3692 3 жыл бұрын
Jake's still mad about when Linus Sharpied his hand when they were doing server maintenance to prepare for fiber.
@AJ_130 3 жыл бұрын
@@metaleuman g u e s s i m n o t v e r y n i c e
@squill420 2 жыл бұрын
I really liked this whole thing, I do wish there was some sort of retrospective with Sarah so she could let us know what she liked an disliked about the various calls.
@DuyLeNguyen 2 жыл бұрын
There is. There's an extra featurette interview with Sarah after this series on their Floatplane where she talks about the experience dealing with these different customer support agents (you have to be subscribed IIRC. It's been a while since I've watched it)
@Silverheest 2 жыл бұрын
It was on WAN Show: kzfaq.info/get/bejne/Y9NgeMKFsdzKaaM.html
@FiXato Жыл бұрын
I definitely also appreciate hearing the reasoning behind each of the steps. That Maingear tech support member knew their job well, and has a knack for instructing people. That's the kind of tech support you want.
@matveyb3582 3 жыл бұрын
I feel like that Maingear guy could've successfully instruct a caveman on how to make a nuclear reactor out of garbage within an hour.
@Cloqi 3 жыл бұрын
underrated comment
@chandradharkoneti 3 жыл бұрын
Absolutely agree with you. That guy should be made head of Dell's support team. Maybe they'll learn a thing or two.
@Icodhack2992 3 жыл бұрын
he's an S tier
@Lordjan1 3 жыл бұрын
@@chandradharkoneti only 2?
@svenkreutzberger8323 3 жыл бұрын
awesome guy
@ericsun3036 3 жыл бұрын
Me: Dell can't get everything wrong.... Dell: Just watch me
@TexasTimelapse 3 жыл бұрын
I'm surprised Dell didn't ask for a Google Play card.
@keylor_cr 3 жыл бұрын
lmao
@johncaling6150 3 жыл бұрын
My dad worked at Dell in the early 2000s. I showed him Secret Shopper 1 and now the videos that have came out for 2 and he was ASHAMED. He was so shocked that at first, he thought that this was fake.
@thatLion01 3 жыл бұрын
Dell outsources their tech. And they don't train properly this is the problem.
@SIPEROTH 3 жыл бұрын
Ok, mum. You computer might be broken because of a nasty virus, so i will put an antivirus service on your order and because you have issues it seems you are gonna need some extended warranty so am gonna put a few more years of warranty but don't worry about the extra cost, we can totally make a great financing program for you.
@StarkillerSpectrums Жыл бұрын
Watching this today and being a customer service agent myself for almost 3 years, and listening to Maingear explain everything to Sarah, I get so excited and happy. That is a prime example of how customer service should be.
@AgustinCuca Жыл бұрын
As an ex customer service representative. I can assure you. They do not prepare us enough. To get the job you just need to know intermediate level English. And basic computer knowledge. Then they give you a one week intro to the products and possible errors, and then off you go. Companies just don't care.
@thememegeneer5716 3 жыл бұрын
Linus: *walks by* Sarah: *drops something* the curse spreads
@EGOS42 3 жыл бұрын
Better yet, Sarah drops something Linus previously dropped himself.
@hayderrturki51 3 жыл бұрын
Menacing “ jojo reference “
@KOTSR 3 жыл бұрын
Sarah drop tips
@LostCylon 3 жыл бұрын
It's *not* Sarahs fault. We *ALL* know Linus jinxed her :p
@luthfiansyahrk5772 3 жыл бұрын
i'm telling you dude, it's the aoe skill from Linus
@sbc2954 3 жыл бұрын
Customer: My pc is on fire Dell tech support: What sensitivity is your mouse at?
@22oreos 3 жыл бұрын
Maybe it's because the customer didn't get financing...
@Yekiim 3 жыл бұрын
why did i read this in my head with an indian accent.
@simpleminecraftanimations9330 3 жыл бұрын
@@Yekiim me too
@wutzedale 3 жыл бұрын
@@simpleminecraftanimations9330 Me three, Sir. Do you need a warranty, Sir? If not, do then need a financing, Sir?
@nilus2k 3 жыл бұрын
Do you want to buy antivirus?
@thepigeon5849 2 жыл бұрын
That pull on the GPU was the first time I ever felt a "Oh god, it's broken" drop in my chest when it comes to these computer builds.
@TWISM1337 2 жыл бұрын
I absolutely love that this MAINGEAR dude probably got a promotion a year ago because of the fantastic job he did that day!
@matthewnordberg7644 3 жыл бұрын
Maingear on "could explain it to my parent's" level support
@ZerotheWanderer 3 жыл бұрын
No shit, that's amazing.
@lareboy687 3 жыл бұрын
When she yanked out the graphics that part should be censored for the viewer's own health
@RocketSw0rd 3 жыл бұрын
20:10 LOL, that was the point I just had to exit Full Screen and hit the Like button.
@Flickstro 3 жыл бұрын
That was paaaaaiiinful!
@evanll1997 3 жыл бұрын
I've never face palmed IRL before that moment
@linuskyle 3 жыл бұрын
It nearly gave me a heart attack
@patw9175 3 жыл бұрын
not safe for life
@benhall7574 2 жыл бұрын
These are such fun videos! This is my 3rd time watching the series :)
@prelude2disaster Жыл бұрын
I love rewatching videos like this. I had the added bonus of the subtitles. 20:34 (man wearing suit shouting) was my favourite bit xD
@161twewe 3 жыл бұрын
Me: thinks Dell will get at least one point right Dell: no
@pickelsvonbrine 3 жыл бұрын
I have dealt with dell many times in my line of work. Unless you are in their business line or enterprise, you are a 3rd class citizen. Past 6 times have been aweful just getting a warranty job...
@lupanama1960 3 жыл бұрын
it's not the problem with dell, but with indian cs
@xavalongamesx9535 3 жыл бұрын
Pickels - Lord of the Brine You can be in the business line and still have your time wasted, they waste 20 minutes everytime we need a replacement part and have already found the exact problem
@x0myspace0x 3 жыл бұрын
@@lupanama1960 That still means Dell is at fault because they're not checking the quality of their CS. And it's been a known problem for a very long time now. They simply don't care about their customers.
@everetth07 3 жыл бұрын
I had audio, keyboard, and motherboard problems with my xps 13 and it took them like 5 months, 2 people came to my house, and I had to send it in 2 times to get it fixed.
@ezekas1992 3 жыл бұрын
Dell: can you see dell logo? Sarah showing to the pc: yeah, I can see it I love her
@tompitter930 3 жыл бұрын
She's so damn adorable.
@krisyannuruha5147 3 жыл бұрын
i laugh so hard.. yeah she's adorable
@adslf874yti3q7u4hf83 3 жыл бұрын
For real when I worked tech support this happened all. The. Time. I would usually ask "do you see the logo on your monitor" but the damn logo is also on the monitor.
@KingBeetle1966 3 жыл бұрын
You know what though? Her response to Dell tech support is probably fairly representative of the answer you would get when you ask such a vague question to someone with little or no technical knowledge. Maybe this will teach Dell tech support to ask better questions.
@howardlam6181 3 жыл бұрын
@@adslf874yti3q7u4hf83 should have said on the display
@senselocke Жыл бұрын
Every time Linus slams his phone down, on the metal table, on the camera bumpout, it hurts my soul. Also, I think Sarah is my spirit animal. She's really a good sport about all this, and can be entertaining even in maddeningly boring situations. She (like honestly ALL of your staff) is a real gem. Oh, and regarding "bacon-scneted masks" guy: He's filling the dead time, so that there's not just silence, while he looks stuff up. Not only is it more personable and likeable, it's a ton better than hold music or silence.
@nidgeoce7841 2 жыл бұрын
Sarah does an amazing job doing the best she can with little knowledge about computers but when she handles the pc parts it scares me. 😂😭
@jeremydale4548 Жыл бұрын
Ok, so no matter how overpricwd Origin may be. You cannot fault them for the Customer Service. That Bacon scented facemasks side conversation is exactly what I would want, because it reaffirms with me that I'm talking to a human and not a robot.
@Thisandthat8908 Жыл бұрын
but he's obviously online shopping while talkin to me. No sure.
@jeremydale4548 Жыл бұрын
@@Thisandthat8908 I mean, if he's doing his job he can multitask.
@pratyushjayachandran 3 жыл бұрын
The guy at Maingear was so thorough that he could have troubleshooted the DELL system too
@novoicegaming9544 3 жыл бұрын
Lol
@reggiexp69 3 жыл бұрын
im sure he would have done it if she asked i got a other pc with a problem. he probaly say try the same thing
@bernardschmitt6389 2 жыл бұрын
@@reggiexp69 probably not.
@KyleLi 3 жыл бұрын
They're gonna poach that dude from maingear. Can't wait to get his tech tips.
@purplegill10 3 жыл бұрын
Remember that maingear also did this last time. They got some massively good training over there.
@polarbear122 3 жыл бұрын
This is definitely the takeaway. His voice has a way of assuring me everything will be fine.
@vernicemarapelaez1014 3 жыл бұрын
Nope. CEO is in the comment section fighting for his employee
@n0vember91 2 жыл бұрын
19:48 I think he was trying to cover for warranty purposes if she did break it while re seating the gpu. Pretty cool
@robertwittjr1198 2 жыл бұрын
watching this again in 2021. 19:40 i just realized the guy is wearing a FSM shirt - funny how Roadkill pops up before the mangling begins. this series is very informative and very helpful that translates easily to the novice and experienced pc tinkerer alike. because Linus Tech Tips.
@Jordan-AB 3 жыл бұрын
Linus: "slap me" Jake: _excitedly_ "Can I actually!?"
@YoZakura0133 3 жыл бұрын
Linus: Just slap Jake: *slap with iphone with the sticker bomb*
@FutureAllenNL 3 жыл бұрын
And straight after some guy looks through the window with a concerned look
@WutipongWongsakuldej 3 жыл бұрын
Jake got his salary 20%-cut afterwards.
@AgilesRem 3 жыл бұрын
'Oh my god they have bacon scented face masks' is honestly the best part
@wisecrawfish3801 3 жыл бұрын
Timestamp pls
@Ben-mv9to 3 жыл бұрын
I loved how much joy Sarah got out of that.
@xaviermartinez4872 3 жыл бұрын
@@wisecrawfish3801 30:07
@AgilesRem 3 жыл бұрын
@@Ben-mv9to who wouldnt enjoy a techsupport thats just nice and doesnt pressure the customer?, oh and he is also informing everyone that a bacon scented facemask is a thing
@matasa7463 3 жыл бұрын
@@AgilesRem I honestly thinks this should be more of a thing. Hell, market it to Japan with other kind of scents - they were facemasks all the time because it's socially responsible.
@JRockThumper 2 жыл бұрын
5:13 That dude in the back was like “hold up, did I just see my boss getting slapped?!?”
@0nearmedbandit 3 жыл бұрын
Love how linus comes in the background to remind me that the reactions aren't live. WAY TO BREAK MY 'MURSION!
@JoeBob79569 3 жыл бұрын
Maingear owners are probably like: _"Treat EVERY phone call like it's Linus Tech Tips calling with a fake problem. We want that A+!"_
@wta1518 3 жыл бұрын
AKA having good tech support.
@ulicqueldromal 2 жыл бұрын
A++!
@mzin2534 2 жыл бұрын
Well the CEO commented on this video
@foreverprogaming2421 2 жыл бұрын
The ceo of Maingear's comment is one comment on top of yours
@foreverprogaming2421 2 жыл бұрын
@@mzin2534 oh,im one month late
@mosi7486 3 жыл бұрын
I like to imagine those last tech supports watching this and they're just proud of themselves.
@nadkudo1798 3 жыл бұрын
idk, do they tho? considering this is the second time ltt does this...
@thelegendaryklobb2879 3 жыл бұрын
They should, they both were very user-friendly. HP was also quite good
@florianreinhardt4689 3 жыл бұрын
@@nadkudo1798 We do know the SIs watch the series, to some level (probably quite high up as well from what Linus has told us) and so I could see the management letting the support guys know - at least for Origin and Maingear because they are so awesome.
@RandomDudeOnYoutube 3 жыл бұрын
And They Totally Can do that! That support was really good!
@PsychoChild 3 жыл бұрын
Well yeah since they still made a sale 😂
@sh......931 Жыл бұрын
This is such a high quality video! More please!❤
@Rocko2552 2 жыл бұрын
I wonder if the calls were made in the same order as in the video. I say this because to me it felt like Sarah became more confident and comfortable with the PC as well as communicating with each call.
@RaddyGaming26 3 жыл бұрын
"my PC isnt booting up" Dell support: "Okay is it currently a Thursday for you?"
@Nekotaku_TV 3 жыл бұрын
XD
@shiskeyoffles 3 жыл бұрын
Not on Monday Tuesday Wednesday Friday Saturday, Sunday! But on Thursday! Thursday! Make sure you are thirsty... Oh on Thursday...
@neelb980 3 жыл бұрын
Tech support: *Does their job correctly* LTT: "GIVE THEM A RAISE"
@Bl4ckWarHawk 3 жыл бұрын
isnt that exactly what a raise is for?
@neelb980 3 жыл бұрын
@@notgonnatell6137 Yea that definitely makes sense, but at the end of the day, tech support is supposed to help the customer out and give them proper instructions as well as stay on the line with them. While I am most definitely not hating or trying to put down the reps who did a good job, what I'm trying to say is that this is literally their job. And the bar should be set based on those who do it correctly, not based off of the bad reps to begin with.. But I do see what you mean by the differentiating factors and that also makes sense
@1972LittleC 3 жыл бұрын
@@notgonnatell6137 This is about the tech support. It's a disgrace that a tech support that does his work correctly is like a Bornean Orangutan; they exist, but few and far between.
@neelb980 3 жыл бұрын
@@Bl4ckWarHawk Well tech support is their job, but of course if they are doing an outstanding job like the MainGear rep, they should definitely consider giving him a raise
@neelb980 3 жыл бұрын
@El Dimos Karam That definitely makes sense. I'm just saying when comparing the reps, the really bad ones should not be the standard, but rather the ones who actually helped fix the problem is where the bar should be set, and those who go above and beyond, like MainGear, are the ones who would deserve a raise
@martibanez6320 Жыл бұрын
Dope series 👌🏽
@popanda3652 2 жыл бұрын
That last guy wasnt being tech support, he was teaching sarah. Thats such a distinction that i appreciate imensly
@brews.n.bits. 3 жыл бұрын
Sarah is a gem for being able to sit through Dell tech support.
@northernleigonare 3 жыл бұрын
Basically yes. I was a technician and I had to use the chat box before my work gave me a way in to just request repairs that I needed or parts because I think I am smart, and they were a nightmare even if you knew the issue but wanted the warranty to be used, you had to pretend to be as dumb as the person who broke it to get someone out.
@vulbyte 3 жыл бұрын
@@northernleigonare this is actually decently informative. obvi i can speculate why for verious reasons, but i really enjoy hearing the other side so ty for it
@we3b875 3 жыл бұрын
It takes year of dedication to merit upto that level of patience .
@stephengere3937 3 жыл бұрын
#GiveSarahARaise
@sergiosanchez2012 3 жыл бұрын
She deserves a bonus only for that
@HamsterWheelGaming 3 жыл бұрын
Origin dude was a legend. Was on Facebook, wasn't afraid to start some small talk and besides that still did a stellar job.
@llshinda9508 Жыл бұрын
Watching videos where people record their phone calls usually make me uncomfortable but Linus' commentary somehow makes this series incredibly entertaining.
@cfluff6716 2 жыл бұрын
The audible beeps for tech support diagnostic is brilliant
@lukaskloiber4248 3 жыл бұрын
I just hope the Origin guy doesn't get in trouble for being on Facebook or something while on call. It was so human and i liked it very much.
@reddragon3132 3 жыл бұрын
It's not like it impacted his performance. If he is doing his job well then what does it matter that he was on Facebook? In fact it arguably made for a better customer experience
@zippydipity42 3 жыл бұрын
Having worked in customer service as someone who trains and develops advisors, I would 100% give the man bonus points for a very human interaction. You want people to be comfortable calling your service lines, and that right there was a great way to do it. Sadly not all places see it that way...
@thedigitalrealm7155 3 жыл бұрын
I really think the more personable addition to the call helped. It let's the customer know you're not a drone and that you're human, and can help put them at ease in what is likely a stressful situation for them. I do it on my support calls because the customer usually appreciates it and responds better, helping me do my job more efficiently as a result. Also its just nice having better customer relationships and interactions.
@jb_lofi 3 жыл бұрын
Yeah, unless Origin is a terrible company with a controlling management culture, he's gonna be fine. Look at how everyone is praising Origin's customer service in these comments! :D If you're meeting SLAs or KPIs and getting assigned work done, while getting lots of positive (or even neutral) user feedback, no management team should care. And stuff like that, that's exactly how you get positive user feedback. As Zypre said, this is how you get people -happy- to call back if their problem persists or another one comes up. You don't want to be the company that everyone dreads to call for assistance.
@Thermedge 3 жыл бұрын
I've worked in places like that. They typically have no issue with you building a rapport with the customers as long as it isn't making you take ages on each call. The only thing that could get him in trouble is that it was Facebook, having access to customer information whilst browsing social medias is very often massively frowned upon due to GDPR. I personally think he did great but some bosses are a stickler and will get you in shit for that
@RedmoonStudiosYT 3 жыл бұрын
“Hello my computer refuses to boot” Dell: “Are you or have you ever been pregnant.”
@petitpanierdosier3206 3 жыл бұрын
Lmao
@rickyricardo2006 3 жыл бұрын
Dell: "you need wiper fluid"
@gamerguys392 3 жыл бұрын
and then it is a female indian on the other side asking that question
@hristiyandelisyarov6487 3 жыл бұрын
@@rickyricardo2006 Have you replaced your blinkers' fluid lately?
@JoeGP 2 жыл бұрын
some of these tech support guys had more patience and did a better job explaining it to total strangers then i could have to my own family, very pleased with that. Also thumbs up for Sarah.
@StressfulGengar 2 жыл бұрын
As a Server Admin who deals with Dell Support at a minimum once a month I am shocked by their level of consumer support compared to the professional support. Dell Pro support is some of the best tech support I've ever dealt with.
@Rzerac Жыл бұрын
Yyyep. When I did notebook repairs and they had doa parts with pro support, absolute breeze to re-order. Local guys too. Consumer were based overseas and were a nightmare to deal with
@nigher6893 3 жыл бұрын
The guy from maingear is so nice and good at his job that i feel like i want to buy a pc from them and then when i feel lonely i will just disconnect a ram or a fan and call them.
@aspiealex9710 3 жыл бұрын
Maingear is pretty decent especially for the price, last year got a maingear laptop, 9th gen i7, 1660 ti, 16gb ram, as well as a 144hz 1080p display, just for $1000, still going strong and such a good laptop
@soulavnger 3 жыл бұрын
Dell upcharged them (without permission) for premium support which includes free in home repair. This should never have been sent to the depot. The tech should have offered to send an in home technician to fix the computer.
@plexyglass429 3 жыл бұрын
There is no justification for that slip up, if it is a slip up. thst should never be a possible problem
@kiloneie 3 жыл бұрын
Uff yeah i think we all forgot that, especially since the first 2 parts were nearly a week apart. Big oof.
@kodaxmax 3 жыл бұрын
not to mention downgrading everything inherently to fit in the dumb shirt and sketchy debit card etc..
@philwalker1167 3 жыл бұрын
@@kodaxmax that was Origin, no?
@damyr55 3 жыл бұрын
Wow, I completely forgot about that one. Makes it even worse, which I didn't think was possible.
@yohannessulistyo4025 2 жыл бұрын
That bacon facemask talk is going to be the difference maker between sophisticated human-like chatbot and actual human.
@charliesthetic 5 ай бұрын
I was rewatching this for giggles and as Sarah dropped the GPU my Pixel Watch told me to calm down because it sensed that i was "feeling stressed". Yeah man.. on point with that diagnosis
@sandeshjadhav8804 3 жыл бұрын
Sarah: My PC is not turning On! Dell: Ha! Told you should have bought an Extended Warranty!
@Fluvance 3 жыл бұрын
Don't worry, they bought it for her ;)
@turbo__unicorn3370 3 жыл бұрын
And a financing plan
@mrpinky877 3 жыл бұрын
I was waiting for that
@sebastianirarrazabal6756 3 жыл бұрын
"and I told you FIVE times"
@loudandannoyingvr 3 жыл бұрын
BUT YOU FORCED ME TO
@henrycollins2478 3 жыл бұрын
F to the dell engineer that worked hard to make the tech supports life easier.
@emeraldmasta7752 3 жыл бұрын
F
@marvinracer88 3 жыл бұрын
F
@xayal 3 жыл бұрын
F
@doom2125 3 жыл бұрын
F
@yashkaushik6116 3 жыл бұрын
F
@clintdouble-u9564 3 жыл бұрын
Darn, watching this I have learned SO much I didn't know before! :)
@GabrielTobing 2 жыл бұрын
10:50 Damn boi, HP be quick!
@paradoxxdev 3 жыл бұрын
"My PC isn't booting" Dell: "Your keyboard must have missing keys"
@matthewtalisay5188 3 жыл бұрын
Sarah: My computer isnt booting up Dell Customer Care: Would you like to finance your broken computer?
@denverbasshead 3 жыл бұрын
Hahaahahahaahah
@o11o01 3 жыл бұрын
I thought this was a meme until I watched the video.
@SianaGearz 3 жыл бұрын
This can also run very differently. I worked at a company who had a Dell tower server at their premises 10 years ago. A RAID card burned out, which is not anyhow unusual. A few hours after we called them, a courier came and brought the new card, and then instead of having any of the engineers at the company install the card, we just all pretended to be SUPER busy and had the secretary who never opened up a computer before do this, and they walked her through the steps PERFECTLY and very swiftly. The secretary though, she was so scared :D Back then they didn't hire a random Indian call centre though, i think the calls went to Ireland to an actual Dell facility. And i don't know, odds are there's a special phone number when it's an $8000 server rather than a common PC.
@NesseratiousChannel 3 жыл бұрын
🤣🤣🤣🤣
@odinsplaygrounds 3 жыл бұрын
Hahaha Sarah seeing the Dell logo on the case, and seconds later when she realized what he meant. Too funny.
@escape0707 3 жыл бұрын
LOL, such a meme, I’m already dead XD
@anch95 3 жыл бұрын
Lol
@speeder3235 3 жыл бұрын
Just screams perfect test subject for this series
@thekatekane 3 жыл бұрын
Lmfaoo
@88porpoise 3 жыл бұрын
As much as we laugh at that response, asking about the logo on the case could be reasonable if they were confirming the case she has. So I can totally see people making that mistake.
@founder3 3 жыл бұрын
This is amazing! I have watched all these, and she did amazing! Do you guys have a video essay planned for apple (iMacs)? That's would be soooo divulging.
@founder3 3 жыл бұрын
Also,the insight about shipping practices and the "common" tech support rep shoes that it can very much so, depend on the rep you get. One thing: if you feel uncomfortable with your calling rep, don't feel bad asking for another to help! If they treat you badly in sequence..(as in, all in a row) push as hard as you can for a return. This shows the "company" doesn't respect you. Which is HUGELY from individual employees not respecting you.
@founder3 3 жыл бұрын
Because when you talk to individual people....they have required scripts (instructions they are required to say depending on key words) and have extremely restrictive progression terms by training (meaning they can only provide very specific info and solutions depending on their tech level (,1,2,3...etc.) Apple is the best example of this kind of architectures. This info is from myself, who has learned from apple and other support services.
@sicksT6 Жыл бұрын
That Maingear guy had me feeling like I was being taken care of just by listening to his call.
@dumpsterdawg 3 жыл бұрын
iBUYPOWER "We ship all our parts pre-broken"
@krozdo5an809 3 жыл бұрын
🤣🤣🤣🤣
@ultra_code_ 3 жыл бұрын
That hurt me inside when the guy said "it could already be broken."
@rudyskrew 3 жыл бұрын
Fucking LOLLLLLLLLLLLLL!!!!!!!!!!!!!!!!!!!!
@RageNukes 3 жыл бұрын
@@ultra_code_ I think he was trying to help her out so that the repair would still fall under warranty if she messed up
@Tential1 3 жыл бұрын
"doesn't sound good so far."
@Starscreamious 3 жыл бұрын
13:35 Linus: "Did she just drop that memory?" Jake: "She learned it from watching you!!"
@krishsatpati2476 3 жыл бұрын
Roast 100
@CED99 3 жыл бұрын
I like Linus'' response since he's in shot too "It's my Aura of dropping"
@onyxcroussette7497 2 жыл бұрын
I love how only one tech suggested to lay the computer down, that should be step one for anything done inside the computer if a caller sounds uncertain in any way. And now for a rant about how horrid the non-existent Dell tech support was. The worst part of this is that the dell diagnostic lights haven't changed in over a decade, at least not for ram issues. I used to work for dell tech support when it was still outsourced to a call center in Canada and I'm horrified that the tech support has come to this, and according to the training I received back then even if the issue was the motherboard the tech should have had the client reseat everything on the motherboard just to make sure, it's excessive but it works. While I was working there I had only heard of maybe 2 motherboards needing to be replaced, one of which I diagnosed and that took half a day of troubleshooting with at least half of that time running the multiple diagnostic tools Dell has to determine that every other part seemed to be functioning correctly, which to be honest is way too much time but that client was out of warranty and wanted to go through the full troubleshooting in case it was a cheaper part to replace. For those who where afraid to open the computers for fear of breaking something Dell has(or had) a policy that if a part gets broken on the phone while following the tech's instructions it would be replaced free of charge even if the client is out of warranty. Which is how Dell replaced an entire PC because a tech decided to jokingly say "why don't you just shoot it" to someone who owned a gun and apparently had it loaded at hand, I think it was a shotgun but that might have just been embellishment added after the fact to make it sound cooler. This instance is also why the training included telling us to never tell a customer to throw the computer out of the window or any other sort of joking about damaging the computer. I remember once we even had an agent walk an old lady, who was a first time computer owner, through replacing a motherboard because she didn't want to wait to have it shipped to the depot and the previous tech forgot to make sure an onsite tech would be sent. That call while being long wasn't difficult, because we were trained on how to handle these situations and they made us go through some of the actual troubleshooting steps while we were in training, it also probably helps that it was a very basic computer with no separate video card. My favourite customers where the older people because they were always so excited to go in and reseat whatever was needed, and they had the best stories.
@usedsyringe7979 Жыл бұрын
"Dell was like, sniper rifle right on the keyboard and the monitor" -best linus quote ever
@raafmaat 3 жыл бұрын
Oh man, imagine being that guy on maingears tech support and you later hear yourself in this video, must be such a great feeling
@tech-xr2jr 3 жыл бұрын
Imagine being the Origin guy and your boss finds out you were on facebook
@fastenedcarrot9570 3 жыл бұрын
@@tech-xr2jr He was still 2nd best to Maingear so mayne they won't mind too much.
@ThatFilmisGnarly 3 жыл бұрын
It is.
@abbycraw235 3 жыл бұрын
@@ThatFilmisGnarly Oh? Would you have experience in this?
@etnevel.naitzsirk 3 жыл бұрын
@@tech-xr2jr calls usually get recorded, so I think they already know. And now also the whole world knows.
@danwhite3224 3 жыл бұрын
Damn, it actually makes me really happy when you get tech support people who are as kind as Maingear's and Origin's. So polite, thorough and friendly. The last thing you want is someone who clearly doesn't want to be on the phone with you and is rude cos you don't know something.
@aadisahni 3 жыл бұрын
"the last thing you want is someone who is rude with you becauss you don't know something" flashback to part one, episode 3 where Janice didn't have "the ability to look inside the computer"
@blakestone75 3 жыл бұрын
Technical support is a skill. Entirely unrelated to technical knowledge. Almost entirely related to patience.
@RandomDudeOnYoutube 3 жыл бұрын
@@blakestone75 Yeah, but you need technical Knowledge to be able to do Technical Support
@kirathekillernote2173 3 жыл бұрын
@@RandomDudeOnKZfaq That is a pre-requisite. But having good knowledge doesn't make you better supoort
@informitas0117 3 жыл бұрын
I need a maingear tech to hold my hand and walk me through life.
@atlascreations5636 2 жыл бұрын
HP has never let me down on the little I have gotten from them. Cool to see they still seem to be doing ok.
@Fox7466 2 жыл бұрын
This stuff is brilliant!
@peepoHappyy 3 жыл бұрын
Him: do you see the logo when you boot ma’am? *Looks on the computer* Sarrah: YES I SEE IT
@88porpoise 3 жыл бұрын
Sarah did a lot of things that seem stupid to the kind of person who regularly watches LTT. But the average LTT viewer will know far more about PCs than most people who buy PCs from these companies. Sarah is probably pretty representative of most callers. She has done an excellent job and I thank her for going out on a IBM for this series
@keylor_cr 3 жыл бұрын
@@88porpoise Exactly!
@CountChrisdo 3 жыл бұрын
That's why she's the perfect person to be calling these companies
@pratham6412 3 жыл бұрын
Women am I right haha
@robertlinke2666 3 жыл бұрын
that is obvious to us, but to someone who just bought their first computer, or doing it for someone else and actually has no clue what they are doing that might actually be a thing. but yeah, if i was on the other end and i heard that, i'm not sure if i could keep a straight face
@mandelbrot5 3 жыл бұрын
Mad props to Sarah, this was painful enough to watch the edited version of. I can't imagine what it was like for her.
@DennisEldrup 3 жыл бұрын
Yeah it must be tough to get paid for making hilarious content, with what seems like a bunch of great people, working for a great boss. Let's not make working for LTT sound any worse than it actually is :D
@tsangdanny 3 жыл бұрын
Give Sarah a bonus!
@mandelbrot5 3 жыл бұрын
@@DennisEldrup Even a job you love, with people you like to work with and a boss that is amazing has days. Dealing with sales and tech support for a few days is my idea of hell.
@stephengere3937 3 жыл бұрын
#GiveSarahARaise
@EthanRDoesMC_ Жыл бұрын
11:17 legitimately blown away at how good this person is at tech support
@noah92930 3 жыл бұрын
I live about 10 mins from Maingear’s HQ. Bought a PC from those guys a few years ago. Support is top notch. Love em
@graphichealer8161 3 жыл бұрын
Linus: "HP Had reasonable hold times" HP: *zero second hold time*
@liam5498 3 жыл бұрын
when you have 2 comments in top 5 biggest comments on this vid
@TrioLOLGamers 3 жыл бұрын
Last time I've called HP for my Envy x360 2020 I've waited 15 days with 5 different people calling and emailing each damn day. The problem was easy: faulty fan or grills and faulty driver audio and BIOS. The first person discovered that and all was ready to get fixed but no. They decided to makes me talk to other 4 stupid people... And one problem is almost there probably because it's a factory known problem.
@tomr3422 3 жыл бұрын
Dell just released this memo: In order to better service our customers, the first 2 questions will now be: 1. Do you know or have you known anyone named Linus, 2. How do you feel about wearing socks with sandals? If they respond positively hang up immediately.
@_reenzane 3 жыл бұрын
Wearing socks and sandals would sort out around 50% of German Males aged 50+ :)
@michixinqq 3 жыл бұрын
@@_reenzane This is more than true for Polish people as well! haha
@peterxu7525 3 жыл бұрын
no you totally forgot about the financing question and the warranty option. they'd be like i know your computer is not working but would you consider purchasing a 3yr warranty this is the perfect time.
@dstarfire42 9 ай бұрын
That HP tech really reminds me of when I worked in tech support YEARS ago (way back when Dell had US-based tech support) and had a customer who's brand new system wouldn't power on, and he'd already had the motherboard and power supply replaced. He'd had this thing for over a month at this point and still never gotten to use it. I offered to replace it with a brand new system or go through some troubleshooting to see if we could get it working since none of the other techs had tried to actually troubleshoot the problem with him. Turns out he just had a bad sound card (cause discrete sound cards were still fairly common back then), and as soon as he pulled that out, it booted just fine.
@metspin1 2 жыл бұрын
Maingear guy was just superb! What a legend!
@blakestone75 3 жыл бұрын
Everytime they bleep a name my brain automatically and unconsciously inserts a curse word. Makes this quite funny actually.
@ther3aper561 3 жыл бұрын
Same! Every time all I thought was Hi my name is Fuck, how can I help you lmfao
@kristiannonov3286 3 жыл бұрын
lmao same
@ryanburnett8251 3 жыл бұрын
Hello my name is shit! How can O help you today?
@bobbybamf14 3 жыл бұрын
Haha i commented the same thing when they release it o. Floatplane.
@JAK_EDITS. 3 жыл бұрын
I was thinking the exact same thing LMAO "Hi my name is FUUUUUUUUUUUU-"
@thesciencenation7215 3 жыл бұрын
Linus : We're giving maingear our first A++ Intel : our battle will be legendary
3 жыл бұрын
Linus will have yo make many more seasons to be able to give an A++++ to a rep
@amroosha 3 жыл бұрын
LMAO THIS IS EXTREMELY UNDERRATED
@Jay2097 3 жыл бұрын
You win.
@taginstudio3175 3 жыл бұрын
lmfao
@ab-fq2ii 3 жыл бұрын
This is the best comment I've seen in months.
@sajjadalikhan 2 жыл бұрын
I found it really funny to notice that after the dell call, Sarah made sure to double check the number of beeps on the hp call after she already told the tech. Like, fair, I'd have done the same but it was just really amusing
@felodrummer9033 Жыл бұрын
This videos look so sharp its outstanding, U Linus Team Rule the Frekin U tube
@gettingwrekt 3 жыл бұрын
Origin answered the phone so fast because nobody can afford their PCs.
@markleonard. 3 жыл бұрын
Yeah their pc’s are proper scams lmao Well I wouldn’t say scams but ridiculously overpriced
@Jaaaa315 3 жыл бұрын
i mean when you actually hire knowledgeable people prices tend to go up unless you want vagene and bob territory everywhere
@gettingwrekt 3 жыл бұрын
@@Jaaaa315 That's true, but their markup is beyond that level. It's insane.
@MatthewLowery 3 жыл бұрын
It's utterly outrageous what they're charging for the price!
@boop5636 3 жыл бұрын
The wait time costs an extra $14.99
@RQuinton79 3 жыл бұрын
Purchased a Maingear PC because of the first LTT secret shopper. This was when m.2 drives were new and while using their website, I put a mechanical drive as the main drive and the m.2 as the backup. Order went through from their website. About an hour later their sales team contacted me and explained why they believed it would be better to put the m.2 as the main drive and mechanical as secondary. They caught it, contacted me with a configuration recommendation, and then fixed my order. 100% happy that they cared so much and treated me like a customer and not just a sales number. Thrilled to see them do well again. Boutique price, yes. Worth the money, yes. I know they are not going to win on the benchmark test, but I wouldn’t buy from any other company.
@DanTheGoomba 3 жыл бұрын
same dog the 10% premium is worth
@Unorthadox_ 3 жыл бұрын
Personally i wouldn't buy from them, and I'm sure most people who watch this channel won't due to the price per performance. But to ensure and ebsolute newbie gets the best support and system they can get there seems to be no better option.
@ITS-ME-EVERLY 3 жыл бұрын
why would you do that in the first place?
@kaneda7368 3 жыл бұрын
@@ITS-ME-EVERLY maybe because not everyone knows much about computers? Maybe that's why pre built computer companies exist? not really hard to wrap your head around.
@ExilSvensk 3 жыл бұрын
@@ITS-ME-EVERLY Time is money. I've got kids, a busy job etc. I'll happily pay someone who does a good job to build my computer, have it all ready to go, and if there are any problems have them sort it out. When I was 15 years younger I wouldn't have done that. Things change when your life's priorities change. What seems like a waste of money for you now might seem like a very good thing later. Considering how much I'd lose out in money if I did a build during a week day, paying for someone else to do it is way cheaper. And trying to build it during my free time with kids running around needing atetion etc. just isn't going to happen.
@HoudiniFontmeister 2 жыл бұрын
Looks like Maingear are not only good to their employees but they seem to hire tech savvy individuals. That is impressive. I say that because dude sounded like he genuinely loves his job and loves tech.
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