AIR CANADA 777 Business Class Trip Report 🇨🇦 Toronto to London 🇬🇧 Best in North America...?

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Күн бұрын

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Watch this video if you want to enjoy the full Air Canada Signature Class experience in this Business Class Trip Report & Flight Review. Air Canada is known to be one of the top carriers in North America and they charge high prices accordingly- but is it worth the big bucks? Watch this video to find out for yourself!
🎥 In this video:
-Toronto Pearson International Airport
-Terminal & Concourse Explanation
-Why YYZ?
-My Great LEVEL8 Trunk
-Maple Leaf Lounge
-Full On Board Experience
-2 Meal Services
-Full Signature Class Seat Tour
-Views Landing in London
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💸 Fare Paid
Fare Paid: 70000 Aeroplan Points + $80.55 USD
Class: Business [Air Canada: PHL-YYZ-LHR, SWISS: LHR-GVA, Brussels Airlines: GVA-BRU]
Inclusions: Seat Selections, 1+1 Carry On, 2 x 32kg Baggage, Lounge Access
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🎶 Background Music in This Video
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↪ Video Chapters ↩
0:00 Welcome to Toronto Pearson Airport
00:55 Air Canada Maple Leaf Lounge
02:22 Leveling up My Luggage Game
03:39 Terminal Walk Through
05:02 Concourse/Terminal Overview
05:50 Our Gate & Boarding
07:11 Flight Stats & First Impressions On Board
08:00 Signature Class Cabin Layout
08:47 Full Business Class Seat Tour
10:52 Welcome Bubbles, Safety Videos & Push Back
11:57 Spool up, Take off & Airport Stats
13:03 On Board Amenities
14:45 Full Menu & Supper Service
16:23 In Flight Entertainment
16:45 Full Flat Bed
17:11 Breakfast Service
17:50 Gorgeous Approach into London
19:44 Airport Stats & Landing
21:46 The Flip Flop Score
This is NOT a promotional video. I pay for all of my flights and hotels (and I always tell you how much!) so I can be as honest and impartial as possible. I do not receive any special treatment that wouldn’t otherwise be publicly accessible, in fact, the hotels and airlines have no idea about my visit and that's the way I like it!
#aircanada #businessclass #tripreport

Пікірлер: 308

@TheMaartian 4 ай бұрын

I'm retired, so I don't have the super heavy flying schedule I once did, but 20-25 years ago, I did a little consulting to Air Canada and learned enough about them to avoid them like the plague for flights in and out of Canada. Back then, and maybe still today, Air Canada had four strong unions who were not on the best terms with management or with each other. And that showed up in the passenger experience. They were expensive, and still are, from what I've heard. You can do better. Much better.

@tfft 4 ай бұрын

Thanks for sharing ✈️

@QZQZ144 4 ай бұрын

They could do better. But there the only airline that can fly from Calgary or other smaller cities to the rest of the world. I’d fly anything else if AC wasn’t so convenient

@xkr510 4 ай бұрын

As you stated, you are living in the past.

@QZQZ144 3 ай бұрын

@@xkr510 it’s still a terrible airline, no matter what you say. They are rude, sometimes racist, impolite and unprofessional

@HarshL 3 ай бұрын

I fly AC very, very often as a minority. If you think flight service is racist you're just looking to be a victim. Of my last maybe 20 flights with them, yea, 1 flight attend has been sub par. The rest have been better than any other airline I've flown in recent memory including a few US carriers. @@QZQZ144

@TheLibermania 4 ай бұрын

4:50 That baggage handler looks like he had fun.

@tfft 4 ай бұрын

Whatever it takes! haha

@dennisrettke 2 ай бұрын

Haha I noticed it as well! :D

@anthonymorris9141 3 ай бұрын

I'm a 25 year air canada business traveller and do this route many times a year. I think part of the issue is that you were on a late night flight, although that doesn't excuse lack of service friendliness, etc. The food on Air Canada has ALWAYS been lackluster. They've just changed their menu in the last week or so to update it after a decade or so - except that horrid breakfast - which has been around for years and years and every frequent AC flier knows of it. With AC on European flights - it is always hit or miss with service, food is always sub-par but the hard product is on par with similar airlines - so your review is spot on!!!

@tootallno 3 ай бұрын

You are spot on and I dont have much hope for the new menu that have change too. Sometimes is better to bing your own food flying business class :) One thing I have to ad is that the crew on 99% of the flight I have taken is fantastic. Friendly and helpful. Management on the other hand dose not have any regards for their customers.

@tfft 3 ай бұрын

Yeah I'm sure the late night timing didn't help... but someone should have just told the crew that we weren't the ones that chose the time haha.

@mikeetee 4 ай бұрын

Great video! I loved the history bit. I can confirm that AC crew do normally greet up upon boarding. That catering was definitely subpar for AC Signature class. Normally it's excellent, and especially on daytime flights back from Europe.

@tfft 4 ай бұрын

Thanks for sharing ✈️

@barisduvan1455 4 ай бұрын

What a refreshing opening Kevin. Love it!

@tfft 4 ай бұрын

Thanks very much 🙏🏻

@joaquin_DeutschesHeer 4 ай бұрын

nice video, every time you upload it makes my day better !

@tfft 4 ай бұрын

Appreciate that! 🙏

@erikjoha 4 ай бұрын

Thanks for doing this specific trip report, we are doing MSP->YYZ->LHR with the same YYZ->LHR flight you just reviewed (in Signature class) in about a month, so it was great to see your review of the same flight!

@tfft 4 ай бұрын

Enjoy your trip 🗺️

@jimmyjames6492 4 ай бұрын

Thanks for the info + video!

@tfft 4 ай бұрын

Thanks for watching 🩴

@flipboerrigter9487 4 ай бұрын

Wjat excellent and truthful reporting! This is what we need to judge future airlines! Well done! Very professional Flip.!

@tfft 4 ай бұрын

Thanks very much 🙏🏻

@CouncilCollective 4 ай бұрын

Cheers as always Kevin,,,,,,,peace and happiness on your travels 😊😊😊😊

@tfft 4 ай бұрын

Thanks very much 🙏🏻

@solotrippin09 3 ай бұрын

The AC business class breakfast is really disappointing, but sadly it's been on the menu for ages, and they won't change it! I heard that it's because the top tier Air Canada elites love it so much that they petitioned to make it stay... weird taste that they have if you ask me.

@tfft 3 ай бұрын

Thanks for sharing ✈️

@rafaeld4658 2 ай бұрын

Your video captures are certain subset of AC crew fairly well. I've experienced the same with other "legacy" carriers and with the big 3 in the US. In my experience you often find them on these type or routes/times. Great report!

@tfft 2 ай бұрын

Thanks very much 🙏🏻

@confusednsurgent 4 ай бұрын

From AMM to DXB on Emirates in Business. Great video as always!

@tfft 4 ай бұрын

✅ Thanks very much 🙏🏻

@averiguao7088 4 ай бұрын

I loved this video’s music.

@tfft 4 ай бұрын

Appreciate that!

@rasferrastfarian739 2 ай бұрын

Such fun! Hmmm...maybe not so much. I would have thought that Air Canada would be better than your experience. Great review - thank you.

@tfft 2 ай бұрын

Me too! Lol

@AllOfYourBase0791 3 ай бұрын

AC's motto: "We're not happy until you're not happy!"

@tfft 3 ай бұрын

😂😂 Almost spit out my coffee

@GuillermoGomezGG1959 4 ай бұрын

Oh God eh… went to College in Canada and travel to China once a year in J class to Visit my son. Your review was spot on, Catering and In-Flight service is Below average, you’ve have been quite a trooper reviewing North American Airlines. The approach into LHR shots were magnificent. Stay Healthy!! Keep Flipping Flopping ATW

@tfft 4 ай бұрын

Oh I'm just getting started haha. Fly Egyptair a few times and it just makes everything else smell of roses 😂

@GuillermoGomezGG1959 4 ай бұрын

@@tfft You‘re our Hero!!!!!! Keep Flipp Flopping!!👊👊👊

@mozoiboy 4 ай бұрын

Another great video Kevin. Just to clarify if you book an Aeroplan ticket as a Business Class Flexible Reward you get access to the Signature Suite . You get great food and randomly a LH-esque car escort off the plane . 😂. Also any FC reward tkt qualifies for access . So if you have a Star connecting flight in FC you get access too .

@tfft 4 ай бұрын

Ah yeah fair enough, but that would be like throwing points out the window and/or one very expensive lounge entry haha. Thanks for watching 🩴

@mozoiboy 4 ай бұрын

@@tffttbh I’ve only had access to the Signature suite on a FC reward . YYZ-LHR-FRA-BKK (access to FC terminal in FRA and SS in YYZ ).

@FTS2024 4 ай бұрын

@@tfft Agree, but to do it once is worth it

@gw0205 4 ай бұрын

@@tfft Not exactly throwing points out the window - flexible reward allows you to cancel without any penalty

@TheThirdoftheFifth 4 ай бұрын

I have a soft spot for AC as its my country's flag carrier and my first biz experience was with them. After flying other business class products i think AC's business class is like the baseline for a "good" business class product its smack dab in the middle or, just as you said; Average. Its a solid B grade biz. Thanks for another great report Kevin.

@tfft 4 ай бұрын

Thanks very much 🙏🏻

@DeniseSommerRoque 4 ай бұрын

So many missed opportunities, the catering looked truly appalling…They didn’t even bother to present it nicely. The trays looked messy and carelessly put together. At least the hard product looked decent 😅 Thank you for another great review, loved the music ☺️🙏🏼

@tfft 4 ай бұрын

Funny that in the weeks after my flight I saw other passangers on AC European legs posting the exact same food I had in various forums- and theirs was all much prettier and served course by course 😅 Oh well, I suppose sleep was the priority on this one!

@allybtrd7693 3 ай бұрын

What time was your departing flight? I am flying to Europe. Ext month and just received an email from Air Canada and your veal was on the menu again

@leneeanderson4848 4 ай бұрын

Yes! I HAVE always wondered why Y and YYZ are called that!! Thanks!!

@tfft 4 ай бұрын

Haha no problem!

@ODX_Animation 3 ай бұрын

From the US, now in Canada. I've flown AC in economy both domestic and international numerous times now and, certainly compared to my upbringing with US carriers, I find AC to be more friendly, polished/updated, and consistent. They've always been at the door upon entry, most planes have been well kept, and meals have admittedly been average but never awful/inedible. I recently flew Emirates and was astounded at the difference, but still feel AC sits in the upper-middle of the pack in many respects. They definitely have a lot they can approve upon but, similarly to Canada at large, progress takes time. Enjoyed the video and your insights!

@tfft 3 ай бұрын

Appreciate that! Thanks for sharing ✈️

@barryhaley7430 3 ай бұрын

I’m not an Air Canada fan but their Signature lounge in Pearson is truly outstanding! Too bad you didn’t get to visit it.

@tfft 3 ай бұрын

Thanks for sharing ✈️

@charliebrown5 4 ай бұрын

Thank You ✈️

@tfft 4 ай бұрын

Thanks for watching 🩴

@canadianaviator Ай бұрын

1:46 Reward flights booked on Business Flex also gains access!

@tfft Ай бұрын

Thanks for sharing ✈️

@Sm1Smwhere-f4h 4 ай бұрын

I remember ACA business class being really bad. good to see they've improved

@tfft 4 ай бұрын

Hopefully they continue to as well! Thanks for watching 🩴

@spinalcrackerbox 4 ай бұрын

A very fair rating for a rather average experience. For me, the food offerings get a higher priority, so I wouldn't have given 82 points. Great to see you inching closer to 100K well deserved subscribers, Kevin.

@tfft 4 ай бұрын

Thanks very much 🙏🏻

@RobBread1 4 ай бұрын

I’ve only taken Air Canada once on a short hop from YVR to YEG. I wish CP Air is still in existence to compete with AC.

@tfft 4 ай бұрын

Thanks for sharing ✈️

@KAMU13 3 ай бұрын

Kevin, I have always wondered what YYZ stands for. Thanks for letting us know.

@tfft 3 ай бұрын

Glad I've scratched the itch!

@lukster79 3 ай бұрын

I recently flew from SJO to YYZ in business with AC...I would agree with you, food wasn't the best and the crew were a wee bit short with a lot of people. Not the best experience but it is AC so it's their normal.

@tfft 3 ай бұрын

Thanks for sharing ✈️

@319rathburn8 2 ай бұрын

You were very kind about the lounge too. It has a very strong "railway station waiting room" vibe. Wonder what lounge Emirates asks it's business class passengers to use at YYZ? They must be prefacing the offer with an apology I am sure!

@tfft 2 ай бұрын

Perhaps I enjoy train stations haha.

@TheGamerHenstrike 3 ай бұрын

When I flew this route (opposite direction) during the day time the service was great and the food even better. I also don't remember getting amenity kit though. The food was served and looked very nice (I had butter chicken). Maybe a daytime flight has better service or maybe I got lucky/you got unlucky. I found it to be better than SAS and any other north/latin American carrier I've been on.

@tfft 3 ай бұрын

My guess is London also has better catering. Thanks for watching 🩴

@undisgraziato 3 ай бұрын

I remember in the late 90’s they had weekend specials on American Airlines from JFK to YYZ for $39 r/t.

@tfft 3 ай бұрын

Come to Asia, we still have fares like that haha.

@tfft 3 ай бұрын

Come to Asia... we still have flights for that price haha

@bellyhungry 4 ай бұрын

You described AC to the tee. They are not the best, but they are kind of what you can expect. Here in Canada, people like to complain about AC but compared to American airlines like AA, Delta, etc, they always choose AC. Kind of like the saying "It might be a piece of sh*t, but it is our piece of sh*t.'

@tfft 4 ай бұрын

A polished frostbitten turd, one might say 😅

@abhijeetkatte 3 ай бұрын

Me and my friends unfortunately never had a good experience with Air Canada. The staff needs to be more professional and courteous. Since they are Union they don’t bother to do their job. I remember asking for water and hostess pointing towards the rack to fetch it myself. 😂

@tfft 3 ай бұрын

Thanks for sharing ✈️

@JP..5-. 3 ай бұрын

As a Canadian, that was a very bang on analysis. Especially regarding the service. I enjoy your videos.

@tfft 3 ай бұрын

Haha thanks very much!

@komeshgeo 4 ай бұрын

I've flown with AC several times. They serve everything course by course normally, but you had a late flight so maybe they adjust, just like you said. My biggest problem with this seat is that it's hard to sleep on the side, there isn't enough vertical space for the legs. Everything else was perfectly fine. Not amazing, but I'd still say above average.

@tfft 4 ай бұрын

It's incredible how many of these comments are mentioning them being "fine" and "average"... might need to rename them Air Average! haha

@balexic 3 ай бұрын

I've been flying since 1965. I've seen such a huge change in service since then. To me flying is nothing but expensive torture. So long as nothing goes wrong, I'm just happy to be at the destination as fast as possible. Flying to me is like driving... an unpleasant experience that we have to go through. So paying for luxury is a wasted effort.

@tfft 3 ай бұрын

I wholeheartedly disagree... and I love driving lol

@The_Turd_Ferguson 4 ай бұрын

lol nice Rush reference.....since your in Canada. Fun fact: The song YYZ by Rush was inspired by the airport and the rhythm is Morse Code for YYZ

@tfft 4 ай бұрын

Thank you for the fact bc otherwise I was lost haha. Great to know.

@The_Turd_Ferguson 4 ай бұрын

for reference of course

@user-rf9iz4pj7jf 4 ай бұрын

Hey Kevin. Great video as always. You probably received about as good as can be expected on AC these days. The fact that the crew even rated as average was surprising, they're usually the element that drags the whole experience into the realm of utter garbage.l believe the slogan is " We're not happy .. till you're not happy."

@cheekyadz 4 ай бұрын

Exactly my experience on AC. Amazing seats good and wine but rude nasty staff.

@tfft 4 ай бұрын

Just seems so unCanadian of them lol

@wicked_smaaht 4 ай бұрын

Ohh! This is sooooo true.

@oscar-brown 4 ай бұрын

Looks good, but I would say Delta One is best in North America! Great video🎉

@tfft 4 ай бұрын

Thanks very much 🙏🏻

@brianguan784 4 ай бұрын

good review! Air Canada is average, probably better than other NA business class, but below the Asia/Middle East airlines. But overall a decent product for long haul flights. Taking it later this year to Seoul.

@tfft 4 ай бұрын

Enjoy your trip 🗺️

@markkaroo 2 ай бұрын

Level 8 luggage is really good!

@tfft 2 ай бұрын

Currently 49 flights and 7 trains in with my carry on and happy as can be!

@lizajane1878 26 күн бұрын

Sorry you are incorrect on signature suite access. Full flexibility Biz redemption on Aeroplan points also has access.

@tfft 26 күн бұрын

Yes, true- but that would be a very hefty entrance fee, with no other tangible benefits. Thanks for watching 🩴

@labeauteenvie 3 ай бұрын

I miss London. Love AC. Safe airline.

@tfft 3 ай бұрын

Thanks for watching 🩴

@andrewcw9846 4 ай бұрын

Please note that you can get access to the Signature Lounge when redeming Aeroplan points but you need to choose the higher 'Flexible' verses the 'Lowest' reward booking - it is more points but not a huge amount and the Signature Lounge is worth it. 100% agree with your review. I do think that the staff are great - food is OK. If you've flown Singapore Airlines or Etihad - it will ruin AC for you. Compared to the other North American airlines it's not bad.

@tfft 4 ай бұрын

Yah someone else reminded me of that but in my experience Flex rewards are always around 10k-20k more points per one way ticket on a fare like this. That would be a very expensive lounge access haha.

@gunnydafoxx 4 ай бұрын

As a Canadian, I'm truly sorry for your experience! I've had some amazing flights with Air Canada, with a few abysmal ones tossed in. Unfortunately, you seem to have encountered the latter!

@tfft 4 ай бұрын

That is very Canadian of you 😅 But no need to appologize on behalf of your airline putting profit over all else- God knows I'm not making any excuses for my home town airlines haha.

@edward88881 4 ай бұрын

Thanks for the informative review. I've never flown AC but from the information you gave and my own experience I think United has the best Business Class among North American carriers.

@tfft 4 ай бұрын

🤐 lol

@cuteagrawal 3 ай бұрын

My experiences with Air Canada staff have always been strange. Lufthansa's customer service is exceptional. They care for every customer, regardless of their class of travel.

@tfft 3 ай бұрын

Thanks for sharing ✈️

@ck9096 4 ай бұрын

Flied their 787 business class from Toronto to Seoul and back few months ago. Food is poor, movie selection is limited. But they beat other airlines in prices

@tfft 3 ай бұрын

Thanks for sharing ✈️

@JeanClaudeCOCO 4 ай бұрын

I’ve seen better from air Canada in other reviews but they’re so inconsistent and your video captures it perfectly. For the cost of the fare the dinning experience is sub par. Also the cancellations and tardiness is something of a problem. Multiple reviewers have mentioned how their flights arrive late, or had to be rebooked automatically.

@tfft 4 ай бұрын

Yeah I saw my exact meal served in courses in other reviews after I was on the flight lol.

@JeanClaudeCOCO 4 ай бұрын

@@tfft I’ve seen that too. I think it’s just a crew by crew basis. You leaving very late to Europe and the crew coming in with the mindset of just putting everything on the platter and serve it so they can be done with diner service quickly is why I don’t like to take the late night departure to Europe. I hate to say it but it’s laziness and it happens a lot of western carriers. At least give the customer the option to enjoy the dinning experience or offer dine on demand.

@andy-kai-chan 4 ай бұрын

Another great video Kevin....I'm trying to get my head around why the baggage handler (at 5:00 in your video) is diving in circles next to the plane...

@tfft 4 ай бұрын

Lol, that's how they line up the containers in tight spaces. Form the circle and keep driving in it until the correct one is lined up. Either that, or he's paid by the km 😅

@stevedgrossman 4 ай бұрын

AC only puts half the bags on the plane anyway, the other half wind up in... wherever. They have lost my luggage three times, out of 4 flights with them. @@tfft

@franciscoJarellano 3 ай бұрын

They are just doing their job and following the load sheet which specifies the placements of the containers inside the plane. For example, a container with priority bags or connection bags would be loaded last so they can then be offloaded first at their destination.

@FTS2024 4 ай бұрын

Love your reviews! Just note two things, You should mention the individual air nozzles. To me, this is very important on flights. Less and less airlines have this. Secondly I never pick the second cabin in J class. Why you ask? People boarding steal stuff from the seats. That is why you didn't have an amenity kit and you had to ask for another one.

@tfft 4 ай бұрын

The air nozzles got like 6 seconds of air time, no pun intended lol

@FTS2024 4 ай бұрын

@@tfft Damn, I must have missed it somehow! LOL

@RedBart 2 ай бұрын

I fly Air Canada Business class between Toronto and South East Asia several times a year. Usually there is someone to greet you at the plane, at least in all the times I have flown with them. Could have just been one of those days... knowing Air Canada very well she was probably more annoyed that someone didn't do their job and have it ready for you. I have, on a couple of occasions, asked for a 2nd one and they were more than happy to provide if there were any extras. Food has always been hit and miss. I have flown the EVA route numerous times and found a better food selection and wine, however, It is now almost impossible to get an EVA ticket through Aeroplan.

@tfft 2 ай бұрын

Thanks for sharing ✈️

@davidbalcon8726 4 ай бұрын

I think your title would be more appropriate for a domestic or transborder flight rather than one headed overseas. In all likelihood, your revised ticket would have been pulled from the higher award bucket and thus given you access to the Signature lounge, though the MLL receptionist would have(or should have if this was the case) referred you to the better lounge.

@tfft 4 ай бұрын

Well, the title was a question 😉- strange about the lounge situation though, why would you assume it automatically bumped up the fare class?

@petek5523 4 ай бұрын

I think this video helped me make up my mind to NOT bid for an upgrade from PE 😅 If I had a ton of points or a better travel reward card, it might be a different story. Thanks for sharing 😊

@tfft 4 ай бұрын

haha fair enough!

@101514106 3 ай бұрын

That was Signature (Business) Class? What a lunch bag letdown! I would be pissed if I had paid cash for that flight. If you haven't already, try Singapore Airlines - their Business Class is stellar!

@tfft 3 ай бұрын

I have like 8 Singapore Airlines business class videos on the channel lol

@fdanieln8759 4 ай бұрын

Another great video! Thank you for (briefly) visiting Canada. Hope you come out West sometime, I'm on Vancouver Island, would love to show you all the beauty we have to offer. Ps. BOG-YYZ-YYJ last spring, 2 out of 4 amenity kits for our family were missing from our J seats. FA found one more so wife and kids were able to get the keepsakes at least

@tfft 3 ай бұрын

And here I thought Canadaians were too nice to steal something like an amenity kit! haha

@jem57098 4 ай бұрын

I just wish they’d address their interior. It feels so clinical with the mostly white and grey cabin.

@tfft 4 ай бұрын

Well, those are their colors now haha.

@makale3889 4 ай бұрын

I really dislike reverse herring bone seats, i like to look out of the window for stretches of the flight!

@tfft 4 ай бұрын

…why can’t you look out the window from a reverse herringbone seat?

@user-mj1wb8jk8e 3 ай бұрын

If you bought the second level point ticket, you could have gotten into the SS lounge.

@tfft 3 ай бұрын

That is a massive price to pay just to access a lounge lol. I don't even consider their flex points tickets to be standard tickets. But that's just me. Thanks for watching 🩴

@l3v1ckUK 4 ай бұрын

I did Air Canada to the UK in economy (777) last week. IFE was very good. Responsive and had lots of choice. Food was terrible.

@tfft 4 ай бұрын

Thanks for sharing ✈️

@chicken_dinher 4 ай бұрын

Hi Kevin! Out of curiosity- what is the international to international transfer like at YYZ? Passport check and/or security check before you're dumped back into the terminal?

@tfft 4 ай бұрын

There’s a list of certain airports which the Canadian airports “trust”- not sure if it’s all US airports but it was PHL… in that case just scanned my boarding pass and passed directly into the terminal. No security.

@chicken_dinher 4 ай бұрын

@@tfft you’re amazing, replied before I even finished the video! Keep up the awesome videos!

@pizzaearthpancakesandother2549 4 ай бұрын

Some facts: YYZ was named after the Rush song, YYZ Toronto is the largest pepperoni on the Canadian slice of earthly pie

@tfft 4 ай бұрын

Here I though Toronto was a cheese curd.

@pizzaearthpancakesandother2549 4 ай бұрын

@@tfft That's wut tptb WANT you to think, Kev bro

@unityoc 3 ай бұрын

4:57 why is the luggage guy randomly driving around in circles lol?

@tfft 2 ай бұрын

Just lining up.

@random1883 4 ай бұрын

How was the connection/transfer at YYZ? Did you have to go thru another security check?

@tfft 4 ай бұрын

Very easy, there are certain airports (PHL included... all of the US included? idk...) which the Candaian airports "Trust"... and so you just goto this little kiosk and scan your stuff and you're through. No security check.

@wesssavorn9018 4 ай бұрын

Have to agree it's just OK. I flew from Vancouver to Zurich for my Birthday and had a horrific flight and when I got back to Canada I wrote a 3 page letter explaining what happened and did not even get a response. After that I fly anything But Scare Canada . Even though two of my best friends work for this Airline I wont ever fly with them again . 😊

@tfft 4 ай бұрын

Thanks for sharing ✈️

@jakeg99 3 ай бұрын

Flights booked on points are eligible to access the Signature Lounge: "Aeroplan flight rewards booked as a Business Class Flexible Reward or a First Class Flexible Reward (in J, C, D, Z, P, I booking classes) are eligible for access"

@tfft 3 ай бұрын

Sure for flex tickets, but with little other benefits- that would be one of the most expensive lounges you could possibly enter. Access to Al Safwa First Class lounge would be cheaper lol.

@EpicThe112 4 ай бұрын

Kevin how does this compare to its fellow Star Alliance partner United Airlines Polaris? If you put this alongside the East Asian partners of United you would have seen this result BR🇹🇼 Royal Laurel Class = TG🇹🇭 Royal Silk Class SQ🇸🇬 Raffles Class = NH🇯🇵 Business Class = OZ🇰🇷 Business class = CA🇨🇳 Business 🇨🇦AC Signature Class > UA🇺🇲 Polaris

@tfft 4 ай бұрын

My experience on United always hinges on whether or not the crew feels inclined to work that day... lol

@da480 4 ай бұрын

If you asked me, I would have told you Kevin that at best the flight will be nothing memorable hovering around “they transported me”…

@tfft 4 ай бұрын

Perhaps, "they transported me + now I know I enjoy a Canadian red" lol

@richardc8738 4 ай бұрын

Your experience duplicates mine with over 30 years of business class flying. The soft product hovers between sub-par and average. Part of the issue, in my opinion as a born and raised Canadian, is that our country just does not have a service culture the way other countries do. Whether it’s flight attendants, retail assistants, restaurant workers or fast food, I’m afraid Canada is usually service with a slight edge or sneer.

@tfft 4 ай бұрын

Thanks for sharing ✈️

@marionbuller1925 3 ай бұрын

I have flown many times on Air Canada Exec class from Vancouver to Europe and Asia. None of those flights was like yours. I have experienced exemplary service. The IFE system is lacking, though. I have flown with other airlines on the same routes and have been disappointed.

@tfft 3 ай бұрын

Thanks for sharing ✈️

@barryhaley7430 3 ай бұрын

Our last AC trips were Toronto/Tokyo return for $16,000 cad. I fully agree with your food assessment except on the return they ran out of Business class dinners and later breakfasts so ended up with Economy food. As for the crew comments, I agree. Excellent service on AC does occasionally happen but it’s very rare. It makes no sense, especially in Business or Premium to not serve dinners in courses. But the crew’s objective seems to get it all done and disappear. My opinion is this is the result of the lack of competition in Canada and strong unions in AC. WestJet, the other major carrier in Canada is just as bad as AC for pricing, fees customer service practices but the non union crews usually provide good to excellent service.

@lindaa9005 3 ай бұрын

You know, I've never heard of of an airline running out of business class or better meals- economy yes, but any premium? Really odd- aside from a a catering error (pretty unusual) - that would be a pretty serious error, too. I would say that I service on AC is hit or miss, however I'm surprised no one has mentioned Porter yet- I haven't travelled with them recently, but in my experiences with them, the cabin crew was very friendly.

@barryhaley7430 3 ай бұрын

@@lindaa9005 I know this is a first world problem but when you are paying $8,000 per person you shouldn’t run out of one meal let alone two!

@tfft 3 ай бұрын

That's crazy to completely run out of all options.

@barryhaley7430 3 ай бұрын

@@tfft Especially at $8,000 a ticket.

@travelnotebook975 3 ай бұрын

Air Canada flts -I’ve been on several. I recently flew first class ORD to YVR- truly awful. The only compensation AC offered was a $150 account credit. I no longer fly Air Canada. Too many issues with delayed flights, lack luster service, etc. However, it seems air travel across most airlines lately is a costly,ordeal.

@tfft 3 ай бұрын

Thanks for sharing ✈️

@scottkashuba3476 7 күн бұрын

I find their Signature crews hit and miss in the service department. Some will go out of their way to make it a great flight and others won't give you the time of day. AC likes to schedule night flights to Europe and Australia/Far East, which really cuts down their service requirements. It is common for the crews to shut everything down and turn out the lights as soon as possible after the initial meal service with the hope of never seeing you again for hours. I have even had crew restricting the front bathrooms because they didn't like to be disturbed while they were eating or reading their book. Often they will skip the snack portion of service and just put out the basket of KitKats and Miss Vickie's chips. Their Premium Economy offerings are often similar service levels and are a much better money or points deal on flights less than 10 hours.

@tfft 5 күн бұрын

Thanks for sharing ✈️

@anonymouslyopinionated656 4 ай бұрын

I'm confused, was the menu different from the actual offerings?

@tfft 4 ай бұрын

Besides the guac that was actually ‘wasabi’, no… why?

@Inkyminkyzizwoz Ай бұрын

What happened to Terminal 2?

@tfft Ай бұрын

Ran away

@mobilitymix5896 4 ай бұрын

Great review. Thank you. Regarding the padding in the seat. Did you use the firmness adjustment for the seat (on the electronic panel)? It fills more air into the seat padding. Not sure if your seat was set low. Flying DEN-YYZ-SCL all on AC later this year and appreciate the overview of what to expect. I had a choice of AC or AA and went with AC. We will see if that was the right choice.

@tfft 4 ай бұрын

Tbh I never use the balloon seat function as I've never found a version that doesn't randomly self adjust (for reasons I'll never understand) and wake me up each time it does it.

@neondeon475 4 ай бұрын

I like your reports! well presented, unlike those food offerings onboard. YUK. AC service has really gone downhill.

@tfft 4 ай бұрын

So I've heard in all of these comments haha.

@aseeraj 4 ай бұрын

"Hi there! And welcome to Kathmandu. The first time I get to say that on the channel!."

@tfft 4 ай бұрын

That will actually be said by my later this year lol.

@lyndamclean6786 4 ай бұрын

I’m in Canada. I would not of eaten anything sending it back I fly Westjet- it flies to London Air canada has gone down over the years West Jet is a go

@tfft 4 ай бұрын

Well the alternative was no dinner- in which case, it was downable lol

@mikefellbach6841 4 ай бұрын

Pros: Good gate communication - Cons: Limited gate communication

@tfft 4 ай бұрын

You've uncovered the first of 8 clues in solving today's puzzle! 😅

@edwardlin3995 3 ай бұрын

AC is great if you are Super Elite in their Aeroplan program. Otherwise…

@tfft 3 ай бұрын

I never really saw their elite levels as all that great lol.

@Inkyminkyzizwoz Ай бұрын

I've noticed that Toronto seems to be the only Canadian city with direct flights to other UK cities besides London

@tfft Ай бұрын

To be fair, only 7 US cities have the same and the US population is 10x more... so we could say Canada has more representaiton to non-London cities haha.

@Inkyminkyzizwoz Ай бұрын

@@tfftWhich 7 would those be? I know that Boston and Orlando have direct flights to Manchester, and I'd presume that New York and Washington DC have flights to other UK cities, so that leaves 3. My guess is that those would be Chicago, Los Angeles and Dallas/Fort Worth

@MrTomcat104 4 ай бұрын

1. How does Air Canada business class compare to the 3 main legacy carrier business classes? (United, American, Delta). (Seat comfort, IFE, meal, service)? 2. How frequent are delays and cancellations for Air Canada compare to the three US legacy carriers? I heard Air Canada is pretty bad in terms of delay and cancellation frequencies. 3. Price. Air Canada is more pricey compare to the three legacy carriers right? Due to lack of competition in Canada? Doesn't sound such like a worthwhile trip for a very average flight for a pricey ticket.

@tfft 4 ай бұрын

I feel like I'd need to produce a 16 minute video just to answer your questions lol.

@MrTomcat104 4 ай бұрын

@@tfft Hahaha, well, those are questions travelers do wonder about.

@JeanClaudeCOCO 4 ай бұрын

If you can’t offer better service at-least offer a better hard product or ground experience. Those three metrics Air Canada falls short, only Delta gets plus marks on all and they’re actually renovating their lounges and done a better job at the adjusting the food offerings, on domestic and international flights. Actually inflight service can be a hit or missed opportunity on all 4 airlines. The business class lounge in Toronto looks really dated and that’s their top end business class lounge compare to say American at JFK with 3 Newly opened lounges all better than any in Toronto alone. United too have been doing a better job with ground experience for their Polaris passengers and actually are up there with some of the best inflight seating, bedding and comfort. Unless you’re going to Canada as an American I wouldn’t go out of my way to fly Air Canada when they’re not better then the three legacy US carriers and are very inconsistent with their tardiness and cancellations.

@MrTomcat104 4 ай бұрын

@@JeanClaudeCOCO Exactly. Air Canada actually fall short of the 3 US legacy carriers in some respects. Yet they charge more for what is essentially a poorer end product. I mean in other aspects Air Canada isn't necessarily the worst or that terrible, but factor in the hefty price for a very average product, and its hard to justify for a passenger. In short, you don't feel like you get the service you paid for.

@ballain1 3 ай бұрын

Best I don't know, I usually fly signature class, but seriously the Industrial look is so bowring, a Little bit of nice colours would have been nice. It's a nice product but nothing to roll on the floor

@tfft 3 ай бұрын

Agreed

@ninettemurk7492 4 ай бұрын

WHY is that guy driving that cart pulling other carts with luggage (?) next to the plane at 5.45 driving in circles? It's pretty funny to see.

@tfft 4 ай бұрын

I love how many people noticed this 😂... he's just lining up with the end of his bins. Had the clip show 2 seconds earlier and 2 seconds later, it would be much less exciting lol

@pcmacintyre 4 ай бұрын

Ah, Toronto...when it's on television, squint and pretend it's New York City. Congrats of the sponsorship. I'll probably buy a cheap suitcase while in Thailand to check on my way back from SEA next month. Souvenirs, Vietnamese coffee, and some Bangkok exclusive 7-11 snacks won't all fit in my carry on. I have a flight next week on SQ's A350-900 ULR. I expect some weird looks from the crew when I change into my AA First pajamas. I sure hope my food is better than what was on your flight. It doesn't matter the airline, SFO based catering is hit or miss.

@tfft 4 ай бұрын

At least you'll have Book the Cook!

@stevenelliott6061 4 ай бұрын

It all seemed very average..that’s all I can manage… thanks though for the excellent commentary

@tfft 4 ай бұрын

Key word! Thanks for watching 🩴

@CANFlight 4 ай бұрын

Wait they have 109 aircraft on order!?

@tfft 4 ай бұрын

Actually up to 118 since I wrote the script.

@CANFlight 4 ай бұрын

@@tfft Really? Where can you see that? Mind sending a link?

@LordBagdanoff 4 ай бұрын

Where is terminal 2?

@tfft 4 ай бұрын

In 2007 lol

@fghjkas5098 4 ай бұрын

If you reach 100k, you will be upgraded to The Sock & Shoes Explorer!

@tfft 4 ай бұрын

Ironically when I hit 100k, there will be a video coming out explaining why that'll never happen lol

@AmolNimbalkar 4 ай бұрын

The mystery of Y and YZ has ALWAYS bothered me and when you said we can sleep better tonight, I kid you not I will :). As far as this flight or in general national carriers are concerned (not all especially the middle east ones), I feel they have this "run of the mill" attitude. The tout themselves for representing the culture of the country that they fly for but it is far from that. I felt that significantly for NA carriers such as AA, United (albeit not a national carrier, maybe?) and Air Canada also EU carriers such as BA, AF etc. For some reason, I had better experience with WestJet. I am sure there might be flaws in my observation and hence hoping to stand corrected :). Also, as I type this, Air India is going through the change and I just hope they do not have that attitude. At least, based on my recent trip on their second A350 in business class last week, it did not seem like it but only time will tell. As always an amazing video Kevin!

@tfft 4 ай бұрын

Haha! I am very happy that it was a thorn for someone else as well! As for national carriers, the US doesn't have an actual flagcarrier- AA just by name... none of them are aweinspiring frankly.

@ehartal73 Ай бұрын

I was denied in Air Canada from flying because my son passport expires in 5 months. Got stuck in Toronto. Downtalked by the gate agent manager. Had to pay a new ticket price. Never again. Unless they are cheaper significantly.

@tfft Ай бұрын

Flying international? Nearly every country on earth requires 6 months of passport validity for entry. Air Canada did you a favor, the alternative would have been denied entry and being sent back on the next flight at your expense.

@markprovan4332 4 ай бұрын

AC are not happy unless your unhappy...apparently.

@tfft 4 ай бұрын

Seems so unCanadian of them lol

@jonnieinbangkok 3 ай бұрын

Would only fly Asian or ME carriers in premium classes, never any Western carrier.

@tfft 3 ай бұрын

Yah- thats great unless you’re not flying to/from Asia lol

@tidusfantasy 4 ай бұрын

kevin, u said everything was average, then why is the score still so high at 82, thats an A :) Maybe u r too king with ur scoring. I would have given this 60+ if this is indeed average. If i use ur scoring system, i would put this: Pre flight and ground 12/20 (That lounge was soooo drab, ive been there many times, its just old and doesnt compete with AC's own new lounges. Food looks bad, but if its edible, id be generous and give it a pass 11/20 U r too nice kevin! lol

@tfft 4 ай бұрын

Well, 82 is a B lol, but all of my scores are always based on the price I paid. These days, 70k points for a transatlantic itinerary on AC metal is rare and cheap with their dynamic pricing shenanigans, so it's based on that and the cash value of those points. The score would be lower if it was 90k points+ or $2000+

@ramseyissa4009 3 күн бұрын

Air Canada as is the rest of Canada and probably the world is more concerned with appearances than actual service etc

@The_Music_Sanctuary 3 ай бұрын

Air Canada didn't give you any compensation for the video...now that's funny 😂

@tfft 3 ай бұрын

I try :)

@jerryxu4604 4 ай бұрын

same look i got from flight attendant when i asked for amneity kit for a flight from HKG to YVR recently. Feel like they are keeping the amenity kits to sell to other people after their shift is over.

@tfft 4 ай бұрын

Lol ok, if you say so 😂