The Best HubSpot Service Hub Demo

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Күн бұрын

If you're considering HubSpot Service Hub, this HubSpot demo should be incredibly helpful. Get more tips like this on our weekly newsletter: hubs.ly/Q016Xfn-0
In this short video, Ali will show you the top HubSpot service hub features, how you might use those features in your organization, and the benefits of integrating HubSpot service hub with your marketing, sales, and operations.
Looking for something in particular? Explore the key chapters in this HubSpot service hub tutorial:
0:00 Introduction
0:18 What is HubSpot Service Hub
0:55 Overview of Service Hub features in the platform
1:22 HubSpot Tickets
2:08 A look inside a ticket object
3:22 Ticket pipelines
4:14 Feedback surveys
5:24 Automation from surveys
5:40 Hubspot knowledge base
7:11 Public or private settings for knowledge base
7:45 Customer portal feature
8:31 Conversations and Support Inbox
9:24 Customer Service SLAs for Tickets
9:35 Chatflows and Live Chat
👉🏻 Need some more help with HubSpot? Learn about our HubSpot consulting services: hubs.ly/Q016XfN60
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📚ADDITIONAL RESOURCES:
Get the free HubSpot Hacks Newsletter: hubs.ly/Q016Xfn-0
Book a custom demo of service hub for your organization (free) or get help from our team:
hubs.ly/Q018bq-S0
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🎬ABOUT HUBSPOT HACKS:
HubSpot Hacks is a weekly KZfaq series hosted by HubSpot Agency SimpleStrat.com. It's full of tutorials, featuring tips, tricks and how-to's from marketers and sales professionals just like you. Whether you need a quick tip or in-depth details about how to put the tool to work, these HubSpot tutorials are sure to help.
Hosted by:
🙍🏼‍♀️Ali Schwanke ( / alischwanke )
🙎🏼‍♂️ Tyler Sprunk ( / getsprunk )
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💬QUESTIONS OR FEEDBACK?
Have a topic idea or a question that needs answered? Drop a comment on the video or tweet at us! Don't forget to subscribe to the channel and share on social!
For customized HubSpot training, visit hubs.ly/Q016XfN60
#hubspot #hubspotservicehub #hubspottutorial

Пікірлер: 21

@HubSpotHacks Жыл бұрын

Join the HubSpot Hacks Newsletter for the latest tips, tricks, and tutorials: hubs.ly/Q01HtXmk0

@Dietitionist.official Жыл бұрын

Really the best demo ever!

@HubSpotHacks Жыл бұрын

Thank you, Areesha! We are so glad you and loving the content 😁

@ManuelBarna-mk6xf Жыл бұрын

Is there a video deeping dive on shared inbox? it is possible to label conversatinos from inbox? For reporting on why customers are contacting us. I saw it is possible to label tickets, but didn´t find it for inbox

@HubSpotHacks Жыл бұрын

That would be cool! We will try to add more videos on the inbox features in future video production. Conversations cannot be labeled, but if you use the inbox to automatically create tickets, you can add custom properties to the ticket for reporting!

@YottaLink Жыл бұрын

Hello, Is it possible to create an externally accessible link in HubSpot that we can attach to a QR code or embed in website for customers to click on that will auto-create a ticket in HubSpot?

@landolimited6761 Жыл бұрын

Idk (not with Hubspot at all) but I'd take the URL and convert it to a QR code (free generators are available online). Then get your engineer or programmer to embed that QR code in your site

@HubSpotHacks Жыл бұрын

Hi Gabe! Thanks for watching and engaging with us, we appreciate your support. HubSpot doesn't generate QR codes, so you would need to use another service for that piece. Often clients use forms to automatically create their support tickets or when a deal is closed (we have another video on that!). You can also take advantage of our free 30 min consultation if you'd like to learn more or explore our consulting services. We'd love to chat!

@sharmur2809 Жыл бұрын

Trying to figure out how to categorize a ticket. Any thoughts?

@HubSpotHacks Жыл бұрын

Hi Shar, thanks for checking out HubSpot Hacks! Two things that come to mind without additional context are having multiple ticket pipelines, or creating a "tag property." Feel free to schedule 30-minutes with one of our HubSpot Specialists to see which might work best for you: info.simplestrat.com/hubspot-consultation Thanks again!

@SeanBagheri Жыл бұрын

so it's a ticket management system, not a client portal. Like is there a way to ask clients for documents and have them sign PDFs and things?

@HubSpotHacks Жыл бұрын

HubSpot does have an option for client portals under the Service Pro level. This portal does allow contacts to login to a system to see/track their submitted tickets, and you can develop custom pages for other use cases like submitting documents, etc.

@user-bu9sn4oc7v 7 ай бұрын

Is it possible to limit customers to report and followup on tickets via the customer portal only? Meaning no support via email correspondence?

@HubSpotHacks 6 ай бұрын

Thanks for checking out HubSpot Hacks! I'm not sure if this is possible and might take some time/testing to figure this out. I recommend checking out HubSpot support or booking some time with us to chat: info.simplestrat.com/free-consultation Thanks!

@utuberay007 7 ай бұрын

Azure devops and hubspot integration - any demos?

@HubSpotHacks 6 ай бұрын

Thanks for checking out HubSpot Hacks! We don't have a video on the Azure HubSpot integration, but maybe in the future we will!

@marlonmarlon5867 Жыл бұрын

How to fix soft bounced?

@HubSpotHacks Жыл бұрын

Hi Marlon- thanks for the great question! Soft bounces are typically an error on the recipients end of things. This brings up a great topic of discussion that we can have in a future video.