Unleashing the Hidden Power of Tickets in HubSpot Service Hub

Рет қаралды 6,377

Жыл бұрын

Tickets are one of the best features of HubSpot Service Hub, allowing for a singular point of conversation to keep communications organized and identify patterns. The best part? They’re totally free and can be used by departments beyond customer service!
What does that mean? Tickets can be used for any type of back-and-forth conversation that has an endpoint or resolution. Most traditionally, that means customer or technical support tickets. But you can also use them for internal creative technical requests from other departments, or even freelancers or vendors.
Need inspiration? Customer service can use tickets to field customer questions and concerns. Marketing can use tickets to prioritize incoming requests for collateral, social posts and more. Your IT department can use tickets to manage employee issues or requests for new hardware.
In this video, your HubSpot Helper will review:
• What HubSpot tickets can do
• Potential use cases for different departments across your organization
• Three different ways to create tickets
• How to progress, close and report on tickets
For more info, check out:
• Unexpected Ways Marketers Can Use HubSpot Service Hub: resources.kiwicreative.net/hu...
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➡️ Ready to see what else HubSpot can do? Book a free 30-minute demo for a specific hub at:
• MARKETING HUB: kiwicreative.net/hubspot-demo-marketing
• SALES HUB: kiwicreative.net/hubspot-demo-sales
• SERVICE HUB: kiwicreative.net/hubspot-demo-service
• OPERATIONS HUB: kiwicreative.net/hubspot-demo-operations
• CMS HUB: kiwicreative.net/hubspot-demo-cms
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🎦 About "Your HubSpot Helper"
Your HubSpot Helper is a KZfaq series hosted by the HubSpot experts at Kiwi Creative with one goal: to help you understand how to use all the awesome tools within HubSpot!
Stay tuned for future videos that will dive deeper into HubSpot Marketing, Sales, Service, Operations and CMS capabilities.
Have an idea for a future video topic? Drop a comment below and you just might see it added to this playlist in the near future.
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🥝 About Kiwi Creative
Kiwi Creative is digital marketing agency for B2B software and technology companies. We are:
• A long-time HubSpot Platinum Solutions Partner
• Leaders of the HubSpot User Group for B2B Technology USA
• Certified in HubSpot's Partner Scaled Onboarding program
• Hosts of the "Your HubSpot Helper" KZfaq Series
Want to learn how we can partner to grow your SaaS or technology company? Visit kiwicreative.net
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Пікірлер: 13

@yusilios 5 ай бұрын

Thank you, great overview.

@858socalworks 3 ай бұрын

Great video thanks. didn't know about the inbox auto ticket, nice feature

@danielcook2911 4 ай бұрын

Great video - thanks

@AliveStudiosZoo 7 ай бұрын

Thanks for taking time to record and post this! Questions: 1. Do you have to be a paid user of HubSpot to create a Support Ticket system with input coming from a tech support web form? 2. Do ticket assignees have to have paid HubSpot accounts? 3. If so for either, what is minimum paid amount? THANKS!!

@KiwiCreativeInc 7 ай бұрын

NO, you do not need to have a Paid Service Seat to create or manage a ticket, no matter whether it's created via form submission, shared inbox message, or manually. Paid Seats do get additional features (Playbooks, Documents, Snippets, etc.), but any user can use the Ticket feature as long as their permissions grant them Ticket access. Ticket assignees DO have to be a HubSpot user, but do NOT need a Paid Seat. They can just be a regular ol' user, just make sure they have Ticket access in the permission settings! The Pro Tier of Service Hub comes with 5 Paid Seats. You can purchase additional Seats in any increment if you need them, but I recommend trying it withOUT additional Paid Seats. You may find that you don't need to spend any extra money, and if you find you do need your users to have Paid Seats, HubSpot will always sell them to you, anytime of year. If you'd like us to help you negotiate a better price with HubSpot when you're ready to purchase, feel free to reach out at info@kiwicreative.net

@AliveStudiosZoo 7 ай бұрын

Thank you for taking time to answer! We will explore some more. @@KiwiCreativeInc

@gabriellabrasileiro5435 11 ай бұрын

Thank you! You helped Brazil 😊. Do you know if is possível measure SLA using manual tickets creation?

@KiwiCreativeInc 11 ай бұрын

Yes! Step 1: Update the ticket property "Source" to include whatever value you want to indicate manual creation. Step 2: Instruct your team to select the new value when manually creating tickets. Step 3: Create a new ticket report as shown here --> www.loom.com/share/e2ad3387d4d947f6a3ab9875a3589bc1?sid=8cd36517-56e5-4966-bf92-556817e40718

@gabriellabrasileiro5435 10 ай бұрын

Thank you!!!@@KiwiCreativeInc

@REDEEMINGGLORY Ай бұрын

Friend please keep the camera a little higher. The view will be better for the viewers. Nice video though.

@sopatisserie1282 8 ай бұрын

I would like to know if I can create ticket list with the free version? Thanks so much for sharinng your knowledge.

@KiwiCreativeInc 8 ай бұрын

YES! Build an active, contact-based list (just like usual), but instead of filtering on Contacts in the dropdown, select Tickets instead. From there you can select ticket properties to build your list upon.