An indepth demo of Dialpad Contact Center for call center communications in 2023 with special guest Dialpad Channel Sales Engineer, Adam Hiatt.
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~Chapters~
00:00 Intro
01:08 Who is Adam Hiatt at Dialpad?
02:12 What is Dialpad?
04:34 Top 4 VOIP Features for Call Centers
05:32 How Dialpad Contact Center Enables Remote Work
07:14 Dialpad Realtime Voice Transcription AI
08:47 Dialpad Live Contact Center View for Admins
09:51 Dialpad Call Flow Management Explained
12:56 Dialpad's Proactive Approach to Call Reporting Analytics
15:34 Dialpad Call Reporting Overview
17:25 Dialpad CRM Integration Explained
18:28 Dialpad App Marketplace Demo
18:41 Most Common Dialpad App Integrations
18:53 Dialpad Chrome CTI Explained
20:36 Top Dialpad CRM Integrations
21:26 Dialpad Realtime Call Transcription Searchability
23:14 Dialpad Call Index Searchability
24:21 Dialpad Call Satisfaction Scoring with AI CSAT
28:22 Special Dialpad Pricing for Call Centers
28:56 Outro