In this exclusive interview, Ladislau Batalha discusses the importance of global standards in CX, the transformative power of education and certification, and his perspective on the challenges and opportunities shaping the CX industry. Dive deep into discussions about leveraging technology, fostering emotional connections with customers, and driving sustainable business growth through CX excellence.
🔍 What You’ll Discover in This Video:
The Genesis of a Global CX Movement: Understand the impact of having a unified global standard in customer experience.
Educating the Future Leaders in CX: The role of ICXI in shaping the next generation of CX professionals.
The Global Ripple Effect: Real-world success stories showcasing the impact of ICXI's standards.
Navigating the Future: Ladislau’s vision for CX in 2024 and beyond.
From Satisfaction to Emotional Connection: How businesses are transitioning to a more emotionally resonant customer approach.
A Call to Action for CX Leaders: Ladislau's inspiring message for CX professionals worldwide.
Whether you’re a CX professional, a business leader, or someone passionate about customer experience, this interview offers invaluable insights and forward-thinking strategies. Get ready to be inspired and learn how to navigate the ever-evolving landscape of customer experience!
🔗 Connect with Me:
LinkedIn: / denniswakabayashi
Twitter: cxcreator?lang=en
Instagram: whatisdenni...
Podcast: "CX In the Wild": www.buzzsprout.com/1993558
📢 Stay Connected:
Subscribe for more insights into CX: / wakabayashiexperience
💡 Share Your Thoughts:
I'd love to hear your takeaways from this interview! Share your thoughts in the comments below, and let's discuss how these insights can shape the future of customer experience.
👍 Like and Subscribe:
If you found this interview enlightening, give it a thumbs up and don’t forget to subscribe for more insightful content on customer experience and business strategies!
#CustomerExperience #CXLeadership #GlobalStandards #BusinessGrowth #CXStrategy #Innovation