The new myPhonak app

Рет қаралды 9,290

Жыл бұрын

The new myPhonak app has just undergone a major redesign to offer new health tracking features.
Ananya Herbert from Phonak Headquarters in Switzerland walks you through the new app.
Not only have new features been added but changes have been made to the navigation, accessibility and overall design so you can handle it more intuitively.
#Phonak5 - Phonak related topics in 5 minutes… or less! Go download the new myPhonak today!

Пікірлер: 30

@shawnhbn8208 Жыл бұрын

Whose genius idea was to add Health to the Homepage and sacrifice screen space? Aren't there many gadgets out there for Health purposes? It is not even compatible with Garmin-related apps. The primary focus of the Home screen should be hearing aids customisation. Also, what happened to the visual representation of items such as Noice reduction? There are many windows for improvement. I also hope P50 Audeo could have had a wider default sound-capturing angel in future Firmwares (if there is any!)

@phonak Жыл бұрын

Hi there, thanks for your feedback on the new app design. We've shared it with the team but if you need any help using the new app, you can browse the support section on our website here:ow.ly/LLsu50K75RH

@doorwaysofchicago 5 ай бұрын

The health section shows my steps at half the amount they really are - this does not work.

@phonak 5 ай бұрын

Hi there, thank you for the feedback. Our app support can provide the best assistance here. You can reach them directly by emailing at apps@sonova.com.

@georgechatziiliadis5234 Жыл бұрын

Congratulations from Greece!!! Amazing..

@claughlin Жыл бұрын

Have you read the reviews for this in the Apple Appstore and Google Play? 😢

@anmother1 Жыл бұрын

My top of the line hearing aids are almost useless since the new app was added. I make adjustments or choose a program but it will not hold so I am in a restaurant with background noise and the sound goes back to standard setting and when I try to choose the right program it will not let me adjust. So disappointed I have been back to my supplier twice and they adjust but problem continues

@anmother1 Жыл бұрын

This is my second pair of Phonak aids so I am not being unreasonable. I had no trouble until the new app was forced on me.

@phonak Жыл бұрын

Hi there, we apologize for the inconvenience you have experienced. Have you tried reaching out to our app support team? They can provide you the best assistance here. Please reach out to them by emailing at apps@sonova.com

@meric12131415 Жыл бұрын

@@anmother1sorry forced on you? They've always had an app to begin with

@pinkakagreen Жыл бұрын

Love it

@TubularAuric 10 ай бұрын

Are you able the make calls or stream to your myPhonak aides?

@phonak 10 ай бұрын

Hi Robert, thanks for reaching out to us. Please follow the steps in our support article here: ow.ly/IaBB50PAIZA For any additional support, please contact our app support team directly at apps@sonova.com

@christopherogrady8818 Жыл бұрын

help please. My phonak aids are not syncing with the app so not to the health section of the app.

@phonak Жыл бұрын

Hi Christopher, you can find instructions for pairing the myPhonak app here: ow.ly/xT0E50Kax6g Furthermore, our app support team can also provide you with the best assistance here, please contact them directly at apps@sonova.com Regards, Phonak

@sandradoherty9358 10 ай бұрын

Where do i find stay connected?

@phonak 10 ай бұрын

Hi Sandra, thanks for reaching out to us. Our app support team can help here. Please contact them directly at apps@sonova.com

@elsiecordero2108 Жыл бұрын

What consite on hearing aid kit?

@meric12131415 Жыл бұрын

What?

@elsiecordero2108 Жыл бұрын

What comes with the hearing aid kit?

@meric12131415 Жыл бұрын

@@elsiecordero2108 phonaks official one? A drying beaker and a few other things but standard in the kit is usually just the aids and the case

@mustafaozdemir640 Жыл бұрын

Türkce cevrilmiyormu

@phonak Жыл бұрын

Hi Mustafa, the myPhonak app is available in Turkish language.

@jeffnnj Жыл бұрын

They're a great hearing aid but the Bluetooth connectivity and app issues are enough for me to consider returning them. I called Phonek who gave me a supposed solution and it didn't work. When selling a device that it priced and positioned like these are, everything better work flawlessly. Bluetooth never stays connected. The app is horrible. You need to set up your auto on and touch features literally every time you use the app which crashes constantly. Phonek is well aware of the issues. Reviews in the app store are horrible. Nothing but one stars for the passed month. If the issue isn't resolved by next month, they're going back. Shame really.

@phonak Жыл бұрын

@jeffnnj Жыл бұрын

@@phonak yes and they were unable to help. By this time you should know that your most recent update is a failure. Question is, what are you going to do about it?

@dahlhallmanA44 7 ай бұрын

Health to the home page has interfered with the purpose having a hearing app. I think this is a big downfall for phonak. I loved the old app and hate this one

@phonak 7 ай бұрын

Hi Dahl, thank you for sharing your concerns with us. We are always looking for ways to improve and appreciate constructive feedback from our customers. Rest assured, we have passed your comment to the concerned team.