The Power of Habit: Charles Duhigg at TEDxTeachersCollege

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TEDx Talks

TEDx Talks

Күн бұрын

In this ingenious talk, Pulitzer Prize winning writer Charles Duhigg seamlessly combines informational facts from research, anecdotes from real events, and personal experience with insightful observations to explain why human behaviors are compelled by habit. Citing research evidence supporting the positive effects of willpower on long-term decision-making, Duhigg encourages listeners to teach willpower by supporting the mindful contemplation of consequences and resisting impulses that otherwise result in persistent habits.
Charles Duhigg is a renowned author and business reporter for The New York Times, where he has made numerous contributions. Mr. Duhigg is the author of "The Power of Habit: Why We Do What We Do In Life", recognized as one of the best books of 2012 by The Wall Street Journal and the Financial Times.
In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)

Пікірлер: 470
@downbntout
@downbntout 7 жыл бұрын
So that's why I'm so hooked on YT. Routine: look left, scroll down. Reward: entertainment consumed. Cue: brain hungry for more. Quick, easy, endless looping.
@brendalg4
@brendalg4 6 жыл бұрын
You're automatically cued to watch the next video when you see all those thumbnails you could choose from. But yes the very first video watched would have a different cue.
@raymeester7883
@raymeester7883 5 жыл бұрын
Let's not forget novelty.
@curiouscollectiblesAU
@curiouscollectiblesAU 5 жыл бұрын
oh hey, look a comment. *hastily puts a reply on there*
@steveepic5957
@steveepic5957 4 жыл бұрын
That isn't a cue, more a response/outcome. SRO is the common habitual paradigm
@freaders8794
@freaders8794 4 жыл бұрын
Yeah!
@ilish6338
@ilish6338 7 жыл бұрын
"the power of habit" changed my life.
@ConsumeristScroffa
@ConsumeristScroffa 6 жыл бұрын
It changed my life too. It's the best investment I ever made. And the irony is that I made it by mere chance and not by habit because I don't usually go into a store to buy whatever book I find in there. lol It was 14 euros well spent for sure.
@vish4544
@vish4544 6 жыл бұрын
Jordan Schlansky how?? It's boring for me.. I'm on the first chapter though. No offense intended.
@ConsumeristScroffa
@ConsumeristScroffa 6 жыл бұрын
Vish It was life changing because even that basic knowledge the author offers about habits, I lacked. Yes, it's boring because of the many examples I admit. To be honest I stopped reading halfway through and picked it up again after two weeks and finished it just because I was curious to see if there is anything more to learn about the subject. It's truly generic and not a self-help book (which I have no problem with that because I don't like them much), but it triggered an interest in me about the subject and I started learning more about it when I finished it. I wouldn't recommend anyone to finish the book. I struggled myself many times. But if you're in the first chapter, I would suggest to keep reading. There are some interesting facts he describes later. I found them interesting at least.
@vish4544
@vish4544 6 жыл бұрын
Jordan Schlansky well, thanks.
@saurabhshrivastava224
@saurabhshrivastava224 6 жыл бұрын
One of the best books I have read till now.
@kehkeh92821
@kehkeh92821 4 жыл бұрын
This guy wrote a book to explain to himself why he shouldnt eat more cookies. Well played sir
@user-ev1jv7bs6c
@user-ev1jv7bs6c 3 жыл бұрын
hahahaha, that's what we call passion!
@AlejandroDuh
@AlejandroDuh 3 жыл бұрын
Thanks for actually making me laugh about his cookie “joke”
@AlejandroDuh
@AlejandroDuh 3 жыл бұрын
As soon as he made that joke, it immediately made me think, is his book actually only trying to sell us an experience. And joke is on us?
@Hoax711
@Hoax711 3 жыл бұрын
Whatever it takes to change a habit, right?
@VIGITAL
@VIGITAL 3 жыл бұрын
Is more than that. Habits shaped your life . If you understand how the habit loop work you will transform your relation with money, people, love, your body, brain. The book is a treasure.
@truelyfine
@truelyfine 8 жыл бұрын
I've heard that the marshmallow story is incomplete. Followup research showed that children from wealthier backgrounds, where resources were common, were less distressed about leaving the marshmallow alone, accepting the promise of future doubling of the marshmallow. While children from poorer backgrounds, were more insecure about future promises, and would take the one they had on hand since they didn't expect a future additional marshmallow.
@nyk4ever
@nyk4ever 8 жыл бұрын
+Nick Radonic I'm not saying this to be rude, but it would be nice to have some additional info on that part of the research. You would normally think that something like that would be either controlled or screened for somehow.
@truelyfine
@truelyfine 8 жыл бұрын
+nyk4ever I'm saying that human behavior has many layers of meaning. No single motivation or rational is sufficient to define a behavior. We are not machines. As for the incomplete reference: www.bloomberg.com/bw/articles/2012-10-17/what-does-the-marshmallow-test-actually-test - well, I didn't feel like Googling it at the time....
@tushar1971ify
@tushar1971ify 6 жыл бұрын
Wow
@tushar1971ify
@tushar1971ify 6 жыл бұрын
Long term follow-up study is always different
@khalidbornaparte6250
@khalidbornaparte6250 5 жыл бұрын
Also it might have been because poor children cant afford the marshmallow
@heyitsyc
@heyitsyc 5 жыл бұрын
This man has literally changed my life with his research and Book.
@codinginflow
@codinginflow 5 жыл бұрын
This is the really important stuff. Research like this is what can really influence your life.
@mindsetmastery4167
@mindsetmastery4167 4 жыл бұрын
Some habits have the power to start a chain reaction and change other habits. In other words, some matter more than others in remaking businesses and lives. These are keystone habits, and they can influence how people work, eat, play, live, spend, and communicate. Keystone habits start a process that transforms EVERYTHING. For example, my keystone habit was waking up early every morning. This caused me to be more productive, allowing me to create a morning routine full of other good habits. For more on this, I summarized the book into 7 key lessons.
@voleanhtu
@voleanhtu 5 жыл бұрын
What I learn here is that you should have a cue and rewards to build your habit. And to resist the temptation, you should not focus on it, distract yourself from it. Also, try to plan ahead of time because soon you will fail your own challenge when you get hot-blood. Fail to plan is plan to fail.
@EricPomert
@EricPomert 10 жыл бұрын
When I get into an obsessive mental knot over a creative problem, I get up and go outside, despite the self-repudiating inner dialogue. I love taking in the fresh air and scent of blossoms. Five minutes later, I return to my desk without the mental knot and a pleasant feeling of starting fresh.
@simonray4713
@simonray4713 6 жыл бұрын
This book changed my thinking , my behavior and my life, forever. Thank you and respect this guy who write great book to share his knowleage.
@christinenoel4502
@christinenoel4502 9 жыл бұрын
I was in the middle of eating a cookie when I started watching this...
@sopnarahman4683
@sopnarahman4683 8 жыл бұрын
Coco Noel Hey this is great video i like that if you need you can find out more on google with keyword "skyarza money magnet star"
@twopaddles1
@twopaddles1 8 жыл бұрын
+Coco Noel lol same here
@addycool444
@addycool444 7 жыл бұрын
Christine Noel ohhhhhhh
@adrienne2838
@adrienne2838 6 жыл бұрын
Not lying, I too was in the middle of eating a cookie 😂
@angelap813
@angelap813 6 жыл бұрын
LOL!
@joshuabarnes242
@joshuabarnes242 5 жыл бұрын
Thank you Ben Affleck!
@Splooie010
@Splooie010 4 жыл бұрын
I don't know, I'm waiting more for him to bust out with the Joker voice during this Ted talk. Am I the only one that sees Mark Hamil?
@freecoffee7072
@freecoffee7072 4 жыл бұрын
XD
@maryclaudiapitman
@maryclaudiapitman 3 жыл бұрын
@@Splooie010 good call
@shwetasuri5622
@shwetasuri5622 3 жыл бұрын
Why do i see Jason Sudekis ?!!
@30gsp
@30gsp 2 жыл бұрын
Bit closer to Casey Affleck, now that you mention it
@EunaJ
@EunaJ 9 жыл бұрын
Groundbreaking and refreshing nueroscience behind our habit forming loop, I strongly recommend this book for everyone who is struggling to achieve any goal! Love this Tedtalk!!
@jphande77
@jphande77 6 жыл бұрын
Euna J , yes madam. I am too . its great book
@30guarino
@30guarino 6 жыл бұрын
Euna J let's go on a date
@patrickprendergast9589
@patrickprendergast9589 Жыл бұрын
@@30guarino how was the date
@30guarino
@30guarino Жыл бұрын
@@patrickprendergast9589 we both ended up being busy...I was watching paint dry and she had to watch her grass grow
@spacesax1
@spacesax1 Жыл бұрын
​@@30guarino assertive, respect
@GoCanucks2011
@GoCanucks2011 2 жыл бұрын
Everything you do - Everything you encounter - Everything you experience - ------- is changing your brain --------
@alexandriagachuhi7718
@alexandriagachuhi7718 4 жыл бұрын
I started reading his book (The Power of Habit) today. I'm excited to learn (or re-learn) something new... here's to acquiring new value- adding habits 🥂😀👏🏽🤞🏽💃🏾
@mohamedabdou9812
@mohamedabdou9812 2 жыл бұрын
💯just try another book " Atomic Habits " by James Clear even listen to it as an audio book.
@vukhiempham7213
@vukhiempham7213 7 жыл бұрын
Nice presentation, friendly speaker with fully delivered content.. just exactly what I was looking for. Thank yoi Charlie!
@chrispullinger509
@chrispullinger509 9 жыл бұрын
Such a great talk and I absolutely love that book. Thanks Charles
@danielsilva-us3zn
@danielsilva-us3zn 8 жыл бұрын
His book is wonderful.
@hectorrivero2173
@hectorrivero2173 13 күн бұрын
One of the best books ever❤❤❤
@rajg7342
@rajg7342 5 жыл бұрын
1. Habit Loop: Cues, Routine, Rewards. (Rat+Chocolate Experiment) 2. Improve Will power: Choosing a reaction ahead of time. Be aware of my Hot-Blooded and Cold-Blooded emotional states. (Marshmallow Test).
@borntodoit8744
@borntodoit8744 5 жыл бұрын
THE HABIT LOOP: CUE ->ROUTINE ->REWARD Changing Habits starts with improving Will Power. Pre-empt the temptation by deciding what you will do HABIT TO DISCOURAGE BEHAVIOUR: Decide on the cue and the reward to help you avoid a temptation X. HABIT TO ENCOURAGE BEHAVIOUR: Decide on the cue and the reward to help you complete a new task Y. I've also read EIGHT HABITS OF HIGHLY EFFECTIVE PEOPLE by Stephen Covey. He asserts PRINCIPLES & VALUES ->Create CHARACTER ->character builds HABITS ->highly effective habits build SUCCESS (GREATNESS) I'm thinking the cross over is substitute WILLPOWER with CHARACTER or keep BOTH PRINCIPLES & VALUES ->CHARACTER ->HABITS ->SUCCESS (GREATNESS) PRINCIPLES & VALUES ->WILLPOWER ->HABITS ->SUCCESS (GREATNESS) PRINCIPLES & VALUES ->CHARACTER|WILLPOWER ->HABITS ->SUCCESS (GREATNESS)
@corkkyle
@corkkyle 3 жыл бұрын
Choosing a reaction ahead of time seems to be key. Priming the pump, so to speak. 💪
@sidneyq9128
@sidneyq9128 5 жыл бұрын
I read his book, and it had a great impact on my life
@Lena-eo5xx
@Lena-eo5xx 4 ай бұрын
And the power of habit is the will to change. The words I remember from the book and has impacted my life in a positive way. Thank you Charles Duhigg!!
@StevenHanekroot
@StevenHanekroot 9 жыл бұрын
Love this lecture and the book. Love that the science shows through so you can make your own reasoning and combinations. Very insightful and helpful in my quest to understand the working principles of human health.
@souffled
@souffled 6 жыл бұрын
Such an eloquent and affable speaker with knowledge and a heart to share.
@shaunyu4517
@shaunyu4517 4 жыл бұрын
This is a most impressed lecture. Thank you, Mr. Duhigg. We share your insight.
@ryanbaldonade7257
@ryanbaldonade7257 2 жыл бұрын
"The Power of Habit" is without a doubt one of the most influential and influential books ever published.
@vonbayernDE
@vonbayernDE 5 жыл бұрын
Totally my favourite book. It gave me a fresh framework.
@poindeckster2
@poindeckster2 8 жыл бұрын
Such a simple and beautiful question. This guy is suscinct
@johngabriel23
@johngabriel23 Жыл бұрын
I love this book so much. There are many scientific studies that are very interesting. Must read!
@delpenano7608
@delpenano7608 4 жыл бұрын
Listening to his Audio Book, "The Power of Habit" Highly recommend and now to apply. Pivot my behavior
@shondellwelcome9956
@shondellwelcome9956 3 жыл бұрын
This is a perfect example of being successful to follow the three components cue, behavior and rewards. Habits related to behavior Behavior related to obedience Obedience related to success This will definitely changes someone's life
@mohamedabdou9812
@mohamedabdou9812 2 жыл бұрын
Great words 👏and I invite everyone to build a good habit for life which will change his life for better standards and even his children, family, relatives...etc " Listening to audio books is one of the greatest habits that enable you to learn brilliant new ideas of great thinkers and authors. Just try Listening to " Atomic Habits " by James Clear
@sintiakartikanurf2959
@sintiakartikanurf2959 4 жыл бұрын
I really love the book 💖 it's such a useful guide to change my bad habits
@leelee6369
@leelee6369 Жыл бұрын
Absolutely love Charles,I went vegan after reading his book💚
@exilednomad1444
@exilednomad1444 4 жыл бұрын
Absolutely brilliant book. Half way through.
@phillipuchen
@phillipuchen 3 жыл бұрын
I've read this book for a couple of times, and it totally changed my life.
@pirualado47
@pirualado47 6 жыл бұрын
The power of habit is an awesome book
@ingles200h
@ingles200h 4 жыл бұрын
Love it!!
@audiostoriesforall124
@audiostoriesforall124 3 жыл бұрын
"The power of habit" book is really good, initiates to bring changes...
@felixngari4481
@felixngari4481 8 жыл бұрын
Extremely helpful for what I am working on... Brand story telling can borrow a lot from this. Help people make decisions ahead of time.
@popojamesforreal5667
@popojamesforreal5667 2 жыл бұрын
This is one of the books inspiring me when I in the deepest dark. Thanks
@gertj363
@gertj363 7 жыл бұрын
I loved his book!
@salaamletstalk
@salaamletstalk 3 жыл бұрын
Brilliant talk and so informative. Thank you.
@abilashvb6653
@abilashvb6653 5 жыл бұрын
thanks a lot...great piece of information on building habbits
@vastvexproductions
@vastvexproductions 4 жыл бұрын
This book changed my life.
@VeronicaLaMonica
@VeronicaLaMonica Жыл бұрын
Never knew so much went into a habit. Interesting correlations. Good speaker.
@OtodidakwithKangAdit
@OtodidakwithKangAdit 4 жыл бұрын
For the first time see the famous writer Charles Duhig, after a long time his book become reference of many people in youtube of motivation channel :D
@faizuddinahmad5376
@faizuddinahmad5376 7 жыл бұрын
One of the best ted talks
@diewahrestulle
@diewahrestulle 6 жыл бұрын
Outstanding presentation, great presentation skills
@eltoncumbane434
@eltoncumbane434 9 ай бұрын
This man chances my life With his research, the book is mind blowing ❤❤❤
@grahamkeil2253
@grahamkeil2253 9 жыл бұрын
Thanks very much Very informative interesting and motivating!
@a3uu
@a3uu 8 жыл бұрын
Great talk, dude had a great book as well. Easy read, insightful, and entertaining to boot.
@beeayeembeeeye
@beeayeembeeeye 6 жыл бұрын
Clifford Wu what book is this you talk about?
@jatuphon_9799
@jatuphon_9799 5 жыл бұрын
@@beeayeembeeeye Power of Habit
@syedjafferimam5789
@syedjafferimam5789 Жыл бұрын
The Power of Habits is a masterpiece.
@yesewkne6016
@yesewkne6016 2 жыл бұрын
the book "the power of habit" changed my life.
@wakaspatel8405
@wakaspatel8405 6 жыл бұрын
I am reading his book The power of habit.
@Retro2Classic2Modern
@Retro2Classic2Modern 6 ай бұрын
Great to meet the author of the "Power of Habit" book. All thanks to Technology. I'm talking about Smart devices and Internet networks that made this possible. Someone Working on technology is rewarding for me.
@sherylcastro5688
@sherylcastro5688 6 жыл бұрын
Thanks. That's pretty effective for me!!!
@PieEater
@PieEater 3 жыл бұрын
Best book I've read all year
@masterphotog4131
@masterphotog4131 5 жыл бұрын
Great and useful information, keep up the good work!
@bon12121
@bon12121 6 жыл бұрын
Marshmellow test was performed with 90 individuals from stanford preschool. Recently it did not reproduce with a sample of 900 individuals.
@florentinaosoeanu
@florentinaosoeanu 5 жыл бұрын
I stumbled upon this book, as random as possible, and I must say - once I started reading the book I was so absorbed. I started reading summaries, I started looking for interpretations, recommend it to every person, talk about it - that's how much I love this book. There's an example with a girl biting her nails, and not only her nails, he explains in detail. THAT'S EXACTLY WHAT I DID MY ENTIRE LIFE. And that's right - it's just physical sensation. And for the first time in my life I started believing that I can finally get rid of this annoying habit - and this is a HUUUUUGE accomplishment. I'm really happy that I finally made it to create a habit for me that doesn't imply biting the skin around my nails. Anyhoo, this just confirmed that if i did this (I fought with this habit via multiple ways), I can change the way I want - got me really motivated. I don't agree with all the example, but mostly yes. Great book, I love it!
@mohamedabdou9812
@mohamedabdou9812 2 жыл бұрын
Great 👍just try listening to " Atomic Habits " as an audio book .it is worth your time
@sarthakmohapatra3738
@sarthakmohapatra3738 6 жыл бұрын
Thnx for reminding
@healthierish
@healthierish Жыл бұрын
Just completed the book. The power of habits. I recommend.
@megmullins2368
@megmullins2368 5 жыл бұрын
Just finished his book "The Power of Habit"... MUST READ!
@embodiedauthenticity
@embodiedauthenticity 3 жыл бұрын
super powerful talk!
@tedtreble7048
@tedtreble7048 6 жыл бұрын
Such a good book. 🔥
@jaredhighlands4604
@jaredhighlands4604 7 жыл бұрын
Am reading his book right now
@notagain3732
@notagain3732 Жыл бұрын
I made a habit of watching yed talks daily. Also writing comments like this one , well i hope to improve the quality of my comment writing skills ... Im still working on that
@xcatyg
@xcatyg 4 жыл бұрын
I just love him!
@ntandozuma901
@ntandozuma901 11 ай бұрын
This is a proper video on habits!
@alexandraulanday7091
@alexandraulanday7091 5 жыл бұрын
Reading this book now and I love it!!!
@mohaklondhe3020
@mohaklondhe3020 2 жыл бұрын
and u r cute
@weseleychambers4436
@weseleychambers4436 9 жыл бұрын
Long live behaviorism!!!
@BlessingMvurain
@BlessingMvurain 3 жыл бұрын
I don't know who need this ,but you can build great habits in your life ,and not just any habits that aligns you with your purpose.
@alexandrawalker9931
@alexandrawalker9931 7 жыл бұрын
I have a reaction planned out that works. As someone who previously was poor at receiving a compliments, now I say "What a great compliment! Thanks"
@jphande77
@jphande77 6 жыл бұрын
Alex Walker , that's great dear. It will make better.
@gaceqkos
@gaceqkos 4 жыл бұрын
I love this guy and I have his book, now time to actually read it ;)
@YssaMD
@YssaMD 4 жыл бұрын
gaceqkos i just finish it after 2 weeks of slowly reading it between my commute. Its one of the best book I’ve ever read ☺️
@ehudkrispil
@ehudkrispil 4 жыл бұрын
Great talk!
@aviationshow2158
@aviationshow2158 5 жыл бұрын
The book influenced me so much
@spectaterahul
@spectaterahul 8 жыл бұрын
Amazing concept!
@meganmccrory9492
@meganmccrory9492 9 жыл бұрын
I am glad I bought this guy's book!
@anniedavis97
@anniedavis97 8 жыл бұрын
read the book all the way..learned more about history than how to solve my bad habits.
@user-dmytro92
@user-dmytro92 8 жыл бұрын
was it helpful? I want to quit smoking and to change some other habbits wanted to read it
@anniedavis97
@anniedavis97 8 жыл бұрын
my opinion, no it did not help me at all, it keeps talking about history and keeps telling stories that maybe will motivate you but no information at all how to solve your problem, try brian tracy he is more unto business but he teaches well on how to properly enhance your good habits
@user-dmytro92
@user-dmytro92 8 жыл бұрын
thank you!) I guess, I will read Tracy's books too
@vannamarly
@vannamarly 7 жыл бұрын
+Дима Чубрей it's worth the read. Reading is about taking that information and applying it to your life. Definitely worth the read.
@user-dmytro92
@user-dmytro92 7 жыл бұрын
Vanna In thank you, I've started already;)
@ibrahimmaki176
@ibrahimmaki176 5 жыл бұрын
The book is a life changing.. (i thank God everyday that i bought it.😍😍😍) It's extremely priceless.
@unzahid
@unzahid 5 жыл бұрын
great words.
@tarkanlakurt
@tarkanlakurt 5 жыл бұрын
great talk!
@JimmieHammel
@JimmieHammel 5 жыл бұрын
I have his book and I assumed he would be an old grey haired guy, but he's a cutie! And the book is really good. You should all buy it.
@attu89
@attu89 6 жыл бұрын
I can't wait to get to his book! :D
@sakthiswranarumugam6795
@sakthiswranarumugam6795 6 жыл бұрын
Fantastic!
@ScienceOfSuccess
@ScienceOfSuccess 6 жыл бұрын
This book is amazing. I made animated summary to never forget core message.
@MissVasques
@MissVasques 5 жыл бұрын
Deciding ahead of a time what to do I think falls into that Mel’s 5-2-3-2-1, breaking the body autopilot mode. Or perhaps in this case, tweaking what you do on autopilot. You need Less willpower in deciding as you allready have decision. Instead of being hungry & forcing yourself then and there to choose a healthier option, especially more difficult if it takes longer time.
@dwitigaggar4918
@dwitigaggar4918 3 жыл бұрын
Loved it !
@supadisupadi7682
@supadisupadi7682 5 жыл бұрын
great video, thanks
@hebafallatah9231
@hebafallatah9231 7 жыл бұрын
I highly recommend his book it will open your eyes about your habits.
@jphande77
@jphande77 6 жыл бұрын
Heba Fallatah , hey thank you dear. I an reading now
@xixinh6711
@xixinh6711 3 жыл бұрын
Thank You so much for Your sharing. I enjoy very much. And I wonder which program were used to present ?
@k3250
@k3250 2 ай бұрын
Make decisions ahead of time- Choose reaction ahead of time - hot blooded(Bina soche) and cold blooded(soch kar) emotional states Predimating cues and reward
@mohammedjouhar6363
@mohammedjouhar6363 7 жыл бұрын
Loved it
@untold_cambridge
@untold_cambridge 6 жыл бұрын
AMAZING
@noelkinz
@noelkinz Жыл бұрын
it does not matter if it's good or bad, everything that you repeat you become good at.
@Roenazarrek
@Roenazarrek 8 жыл бұрын
Worked for Starbucks for 2 years. Can confirm.
@jphande77
@jphande77 6 жыл бұрын
Roenazarrek , thank you dear.
@ashikpaul345
@ashikpaul345 5 жыл бұрын
How did Starbucks finally fix the issue?
@PuppyTheTiny
@PuppyTheTiny 5 жыл бұрын
@@ashikpaul345 KZfaq: calling out on the jobless Bitches that torture cheap workers Does the trick
@ashikpaul345
@ashikpaul345 5 жыл бұрын
@@PuppyTheTiny whaaaaatttttt
@jasminejones9058
@jasminejones9058 5 жыл бұрын
@@PuppyTheTiny Lol well said !
@waltkissney2312
@waltkissney2312 Жыл бұрын
what a great video!
@kunalberserker1578
@kunalberserker1578 5 жыл бұрын
I'm currently listening to this audiobook..... Great work sir
@djscalper4336
@djscalper4336 Жыл бұрын
Thank u 🙏🙏🙏
@rottnlove
@rottnlove 5 жыл бұрын
my reply to the starbucks part of this video: Sometimes you get bad customer service, because you are a bad customer. we teach our children to not bully others, yet we bully others in customer service positions when we dont get our way from the "false sense of entitlement" best summed up as The Customer is Always Right.
@borntodoit8744
@borntodoit8744 5 жыл бұрын
See you are talking about a straw man argument. IT IS NOT CORRECT TO SAY: Sometimes you get a bad customer service because you are a bad customer. If you had been trained correctly or even understood Customer Service....CS is not a response to Customer action, its part of your job "deliver product with good customer service".
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