@chad007. I ain't clicking on that shit.

​@Chad 007 no one is looking for this. Dont even need to click it to know that.

Yea wtf Chad... ugh ..(valley girl voice) 🤣 🤣 🤣 🤣 🤣

@@krehnah7541 it's a bot

what when was the tone condescending?? i'm pretty sure doctor receptionists have friendly intentions, but the voices people put on in customer service are always smth to poke fun at lol

Hi Alexandra!!!

Oh hi girl 👧

Alexandra!!! ❤❤❤

😄 Btw, have you heard of the #SaveSoil #ConsciousPlanet movement before?🌱

You've never heard me arguing with a patient on the phone. I say, "arguing"....

I'd sooner be dead than go see a Doctor.

Agree 💯

Sometimes it's warranted. Some of the patients are just as bad!

"Thinly-veiled complete contempt for your existence." Yes! Well said. It's awful.

Especially newborns. Obnoxious little vermin ​@@lindahandley5267

no, rest assured, sadly they (except rare nice ones) are arsy with everyone - for some reason it's the same in the UK and other European countries too, and I've seen comments from other countries sometimes saying this too.

SORRY THIS HAPPENED TO YOU

@@darrenrobinson9041 WHY ARE WE YELLING?

nope, theyre definitely assholes to everyone. though im sure its even worse for disabled people. ive had my fair share of bad experiences with them as someone with anxiety. very few of them have any patience with you, even if youre as polite and cooperative as you can be, and its beyond me.

wait how do you hear any of this if you're deaf

Why is this so accurate

@@catherinethorstenberg8957 Because that type of receptionist should really be scrubbing toilets for a living instead of dealing with people.

Don't forget cackling with the other receptionists for at least a minute while you stand there waiting to be acknowledged.

No, no, no! You’re thinking of the pharmacy! 😉

It’s because if I don’t make eye contact then maybe your not really standing there. 😂

This is true, however I think they do it to make people that don't have insurance clearly and indisputably understand that they will be paying an astronomical amount of money out of pocket so they can't complain about it later and say that they were never told.

and dont forget how she broadcasted that the person was getting a mole removed.

@@freshbread4039No HIPAA in this doctor's office!

One time I had to carry around a blindingly hot pink card thing that I couldn’t fit into my purse. Just to make sure EVERYONE knew I paid $100 to have a mandatory chat for 5 seconds so I could keep getting my prescriptions signed.

@@fizzydrink9647 You have to pay it upfront they won’t bill you.

I stopped doing it online for this reason.

Me too ​@@SingingOwl1

Modern world,Right?..lmao❤😂😂

@@SingingOwl1 Ditto. Half the time it doesn’t work online, and then they’re going to ask to see your payment, method and insurance anyway, even though you already put it on file with their system…

I, too. Someone explain this to me!!!! Make it make sense!

10000000000000000%. Thank you.

It’s true, but sadly sometimes patients are hard of hearing and that presents such a challenge in a small waiting room.

You clearly dont understand HIPAA.

@@Freeyourself206 I'm speaking to the spirit of the HIPAA law, which I know does not address how employees talk to patients. (I worked in a medical office.)

@@francam853 It does though. It addresses what can be asked in a waiting room where other may overhear it

It’s NOT an exaggeration.

As an American with insurance, I have no idea.

If not higher. She's not kidding at all. The doctors and nurses have to keep up with their drug habits which a lot of them have

It depends on the area, type of doctor, and the reason for a visit. I know a mole removal is about $400 without insurance in my area so a mole being looked at should be less. But once again it all depends.

I'm from the midwest. Derm appointment twice a year for my husband is $250. We have a health share not insurance. (which is better IMO)

That's often because doctors lose their shit at staff if they're inconvenienced. At the office I work for, the doctor will be behind by an hour, but this makes him even MORE likely to lose his shit if a patient is roomed on time. Shit rolls down hill, and every chastizing thing you've heard is compounded and doubled toward staff behind closed doors. The doctor gets to smile and be kind to you directly, but his staff reflect the real behaviors.

@@Swordsman99k1000000% on the money with this one lol. Worked years with miserable POS doctors

​@@Swordsman99kso are you stating late patients are an inconvenience to the doctor or things the doc's coworkers do can be an inconvenience and they take it out on them? Idk I'm a bit confused by the wording. I struggle with communication often so it could just be me.

I've been blessed to never have had that happen. Except once, because my OBGYN had an emergency birth she needed to go deal with. Understandable. I waited.

@@katie7748 it wasn't her own was it? I've had an OB who kinda ghosted me while on maternity leave.

If I'm treated that way, I can give it right back. I'm cool, but if you disrespect me for no reason, that's another story. I have mentioned bad behavior to the doctor in charge. The people up front represent the whole clinic and can make everyone look bad.

There are worse things….. kzfaq.info/get/bejne/ibGRp92Dtc6thWg.htmlsi=Uao1Cf0OMm7M_iAX

"Through the glass doors."

@@SnowdropWood I know.....I'm like in awe just how much accurate these personas are!

i work in customer service and I think most gen x and above folks actually LIKE the voice? I get really good responses from The Voice

@@Isissa125 omg really? I mean that voice sounds so fake to me 🤣. Maybe I'm just getting old.

And that subtle passive aggressive attitude and that feeling that they're somehow silently judging you 😅

Did she even chew that mandarin In the beginning?

​@@ShadowRubberDuck mandarin? isn't that a type of chinese dialect?

@@annatiravanti5368 it’s also a type of orange like a Clementine. You’re right I probably should’ve just typed orange. I myself was not thinking

@@annatiravanti5368 It’s also another name for the smaller “cutie” like oranges I’ve always heard people refer to them as “mandarin oranges”.

@@222.stargirl oh you mean tangerines? oh, now I got it🤡

What was her reaction when you paid or showed proof of payment?

@@IrisRiedel6 yes I want to know too

Ditto

​@@athenahayag8115 don't think we're gonna find out anytime soon

@@IrisRiedel6they don’t care, they just like to scream to ruin your day

Or because it’s the most important piece of information for the patient to retain and they want to make sure they hear it. 🙄

I remember this so badly! I was in high school and I wanted to get contacts. My dad took me to our annual optometrist appointment with my two siblings. The lady told us that for contacts, we’d have to pay in cash because Medicaid didn’t cover contacts. I was so mortified! I felt like she honestly said that LOUDER! I was so embarrassed and wanted to cry. I thought I was getting contacts and right before I had the exam she told us to pay for the contacts test. Now that I go to the Dr. without my parents, isn’t is routine to ask for insurance while scheduling an appt or at least before your appointment? We had already gone there, so shouldn’t they have already known that we had Medicaid? I just feel like the lady could have handled it differently.

Doctors are not any different. Pleasssseeee. I did my Master of Public Health and I am not gonna lie, I greatly regret going into healthcare sector. The entitlement and unprofessionalism of those goons drives me nuts. Let’s not even begin with how healthcare is solely business to many if not most of the people in the field (or controlling it).

@@Melissa-kg1uxif it’s so important, why not give it to the patient in writing, or show them on a screen with a privacy shade so only they can see it?

exactly do they specifically hire them to be annoying

It sounds like you work very hard to have things go smoothly!

Please don't waste your life for such low pay. You have a good heart.

​@@skycaptain95 Working for low pay or even for nothing (say, volunteering) isn't "wasting your life." People have all sorts of reasons to do it and some even like it. Service jobs are essential and I'd much rather have kind people like the OP doing them, if they so wish.

Not the tape in a VCR Lmaooo

this is the funniest comment i have ever seen in english

Plastic surgery on the lips?

Oh my god I hate it 😄 it’s like she’s a baby squishing food against her teeth or something but it’s so accurate like she’s passive aggressively eating an orange

Hahahahaha you are right

I used to enjoy deliveries. It was like a happy visitor from the outside world bringing fresh air in. It gets depressing interacting with people on only their worst days.

@@disgruntledunicorn007 That is a great way to explain that about being a "happy visitor". I was front desk at a hotel for years and we LOVED the couriers!

@@lololmanidek the difference between being a caged animal and a wild one 🙌🏼

You forgot to tell that you don't answer the telephone that only WhatsApp

I've been in the waiting room countless times when someone was making a delivery. My heart is with you

❤

It's 100% a power dynamic thing. They know there's no haggling, no going somewhere else to get it done cheaper (probably cause you'll have to wait months for a new appointment anyway), nothing to be done about the long wait time, and it's a problem that you need solved right then and there. So subconsciously, they realize the patient is completely at their mercy.

I’ve seen this too Far too many times , it is definitely a power trip , they were probably the high school bullies

Idk ive worked in urgent care at multiple locations and the receptionists were always really nice

@@JoeJoe-ju3zi how lucky joe

!!!! :)

😂😂😂😂 So true

The disdain for other human beings. 👌😌

@chad007. Hey, you must not have heard me. I ain't clicking on that shit.

Ya wtf is with that

We all know. We know.

Oh god I HATE IT! Hospitals aren't much better... If I had a penny every time I've told a receptionist I'm here for endocrine I'd have so many pennies... I love using the self check in when I can. I don't want these middle age women knowing what I'm at the doctors for!

I’ve been having some pretty gnarly issues going on with my health the past few months/year and if ever anyone asked me these kinds of questions 😳😳 I would’ve had to confirm that fact they are Not The Doctor .. that’s so personal! Edit: I’m so sorry that you all had to endure that ludicrous behavior ♥️

Where the hell do you go to see the doctor?? How do those people remain employed there

I work as a receptionist in a doctors office and we never do that 😂 we don't ask patients what meds they're on bc we're not clinical staff so we can't unless we are sending back a refill request then we ask the patient what med they're requesting. We have white noise machines above our desks and although it doesn't appear to the patient that we aren't being that loud, we really aren't. Majority of the time other people can't hear. Where I work I mean lol of course

They are trying to make sure you hear and understand them and that they have the right information...

It's because medications are critical and they can't risk being misheard

I once had a receptionist do this to me and start interrogating me about my job. I had just left my job and moved home because I’d found out someone who was a parent to me was dying.

The food part makes me feel called out lol. For some reason my clinic has departments that require me work 9 hours with only a 30 min lunch and no snack breaks. So I 100% sneak snacks at the desk and pray no one walks in.

You should, if you act this way.

Literal 😭felt i was gonna start having a panic attack ones she started yelling

It saddens me so much that people beat themselves up with anxiety over undeserving bastards

@Chad 007 😀 boi- Aight u got me

seriously though. did not expect to be this triggered when I clicked on this video 😂

Fr especially since I have a doctor's appointment today that I have to get ready for in a bit. My anxiety is nowhere near as bad as it used to be but moments like this can be triggering

It's more of a "and now I'm through with YOU!" gesture.

And her lap and then strokes the hair 😂

Yeah and it’s so weird but oddly satisfying the way they eat food loo

No Sh*t worked at an optometrist office once and had to give a lady the Heimlich because she was choking on salad trying to get it down with no lunch time before the next patient💁🏻‍♀️🤷🏻‍♀️. I’ve just learned not to eat in any industry you are in period. Ppl and corporations cannot be bothered to give you break so I just don’t bother-

It’s a living…sighs

@chad007. You're not gonna believe this...I'm not clicking!!!

😂

No snacks allowed, no proper lunch break, they just want their employees to faint on the job. In a medical office no less.

@Andie L. You ain't lyin'! Ever since I left the medical field and got a regular ol' office job, I've been living the good life. I can eat snacks at my desk whenever I want and nobody makes me cry.

A friend of mine once put a whole pizza there 😆

I actually dont see an issue why not let them have snacks as long as they aren smelly or making a mess

💀💀💀💀

💀💀💀💀💀💀💀💀💀💀💀💀

Like... Whyyyyyyy

It's uncanny, like a white blood cell overwhelming a virus. I cant unsee it.

It's this > If all you people in the waiting room are going to watch me eat then I'll eat as disgusting as possible.

Omg for real! Why do they always do that? Lmao this is why I am always anxious about asking anyone to clarify anything a second time 😂

@chad007. Again, not clicking!

​@@18mrcupcake the worst is when you have to ask them to repeat more than once, the cringe is nearly fatal 😣

Bro something like this happened to a patient that came after me once, from what i saw i think he was a foreigner so he took a little extra second to process what was being said but his language is pretty good, he came in because his baby had a fever and i heard the receptionist asked how many months the baby is which he did answered pretty clearly, but then after some other questions the receptionist asked it again with a VERY loud and irritated tone like “HOW OLD IS THE BABY” like bro was perplexed and started stuttering it was horrible to see

@@lunasmissingshoes5372 I usually answer back with a mean yell and a half smile.

@chad007. Yeah, like I said, I ain't clicking on that shit.

That such an insult and compliment at the same time 😂

Geez, sadly I'm suited for this kind of work...

Yeah she is very good at playing imagined characters that illicit very real feelings of anger/contempt within us lol phenomenal acting

*Brava. Female.

Yes, but that’s all she can play….

Mine also called me on the sly to say that if I had bedbugs to not come in for my appt. Because I was self-pay?!?

@@NN57143 oh stop 🤣

And that patient is probably going to stare at her while they wait and/or try to make small talk

I go through this as a recepcionist A LOT. I'm glad we don't have a lot of appointments but people always ask me: Do I have to wait for a while?

@@sewstinkincute And come up to ask how much longer 2+ times

It's the "You are EARLY" part that they always say...hahahhaha it's like of course the patients know that!!

And then she says the doctor will be with them shortly at the end haha

The 'do you understand' is sooo fucking annoying. Like sorry i didn't get what you mumbled behind your mask and the plexiglas separator because the other receptionist is having a phonecall and it's LOUD, not because i'm too dumb to understand the concept of sitting in a waiting room -_-

Tell them that you oversit - see what their reaction is

​@@vk2ig what's oversit??

@@vk2igtf is over sit

@@marissasue319 Are you trolling or do you really not comprehend?

I am Australian, and i'd also agree they're very nice and helpful. Thank you medicare?

OMFG JWKFLNAKFNASLFNASFNASMFNSMFNS

Fucked in the head by liking only demeaning mean asmr 😭 i watched this 3times

😂

I was thinking the same thing haha though, despite everything else, typing sounds will always make me 😪

I have this occur at my mental health clinic. So I sit down and just call them to tell them I'm there...then to reschedule I do it through email. I actually never approach the counter anymore.

This is so true I feel like they want to see you squirm

​@@Recklooseranch But it's an MH clinic, there are lots of ways to get creative and have fun with this scenario and get away with it. I don't go there anymore, but I used to get about 3 inches from the glass and do a frozen, manic, jack nicholson smile that everybody in the waiting room would laugh at.

True. I have never gone back to some places because of the receptionists. Rude as heck as if they never get ill. 😅

Mostly miss.

TRUE. I love love love my neurologist. But for about 6 months he had this terrible receptionist and I told him at one of my appts "you either fire your receptionist, or I find another neuro." Thr receptionist wasn't there at my next appointment.

@@syenite I love to hear this so much! 👏 🎉 success

Literally just today made a whole appointment for my daughter and based off the receptionists attitude on the phone, immediately scheduled at another place. I’m also in the medical world and it is so true that professional front office staff are vital to a business.

I'm willing to bet the repressed irritability is a consequence of not getting a decent lunch break lol

That’s crazy, do you work in the US or Europe?

@@natureloversadventures7335 not necessarily. Where I live adults are not legally obligated to a break of any kind. Most of the companies I’ve worked with have their own policies on breaks though.

@@natureloversadventures7335The US.

Do clients treat you in a way that makes you irritable or are you irritable by nature?

I know exactly what you mean. I'm with you against these useless and borderline sadistic humans.

Last time I went for an eye check, not only the receptionist but even the doctor was so rude. Infact i haven't encountered many nice docs. I think medical workers are mostly stuck up people. Idk why. The rare kind ones do seem like angels tho.

Tbh most of the mean girls i went to high school with are receptionists now lmfaooo

"For by grace you have been saved through faith. And this is not your own doing; it is the gift of God, not a result of works, so that no one may boast." Ephesians 2:8-9 "for, 'Everyone who calls on the name of the Lord will be saved.'" Romans 10:13

@@transformers_quotes5738 Lordy Lordy! Janet just turned forty! Romans 69

Now I only have work experience in food & bev, hospitality, but I can't imagine someone feeling truly "bullied" by "old people" lolol

Bullied to do…what? Were they forcing her to pay for them? Giving her a hard time, I can see. Being demeaning and demanding, very possibly. Bullying? Don’t know that that term applies here.

@@breezyncj I second that lol

I love how you tried to frame this as a generational thing in the hope that it would rally support. Except that in my experience, elderly people are the most polite demographic to deal with.

I think you are absolutely correct. People in these jobs get bullied for something that is not their fault.

thank u for this, i was wondering what she was eating 😭😭😭

I thought it was a massive peanut 💀

It's some kind of puffed...corn snack? I don't know. I just don't know, guys.😢

@@kage99 same! Only on this like sixth viewing I finally figured it out 😂

The worst is when they ask you what are you here for and you don't want to say "four hour erecction again" infront of the waiting room crowd.

Oh my.... I always wondered if the receptionist had an opinion on this stuff. Thanks. It's nice to know not everyone is brainwashed.

@@zannejae196 Of course we do, we hate it. The doctor is the one who makes the stupid rules. We have absolutely zero say in office policy.

Oh I’m sure **that’s** never happened. 😉🤣🤣

This is why I don't go unless I'm very concerned and let them figure out their own payment.

Fuking joke!

I'm so sorry that happened to you 😢 what an asshole 🤬

Leave a bad review to places like that. Receptionists like that need to be fired, and the only way they’ll be fired is if you impact the income of the doctors office by leaving a review

That's awful!!!

Fuck that, i would have turned my back and left in that instance.

They are notorious for violating HIPAA laws by doing this. I have several chronic illnesses and I see my specialists regularly every month so they can evaluate the progress of the diseases. Every single time I go in they ask "why are you here today?" And I'll explain that i have lupus/RA/APS and I'm here to see the DR for evaluation. They always say something stupid like "Well, everyone that comes here has lupus, what is the reason for your visit?" They say it very loudly, enough so their coworkers can hear her "roast" me, just to embarrass me. I hate talking to medical receptionists because they treat sick people like subhumans and they are always so incredibly rude. Without us sick people you would not have a job..i just hate it.

😂😂😂 Omg! The do you understand?! And the long amounts of typing. The #sigh as she typed. I’m crying. 😂😂😂

Not to mention loudly proclaiming that you’re here to have a mole looked at so that everyone in the waiting room can hear, ignoring any consideration for privacy really hit the nail on the head.

Why would anyone care if they had insurance or not. I know I wouldn’t act that way. None of my business. Publicly embarrassing someone accomplishes nothing unless you have a superiority complex.

I honestly think it's just a side effect of working with the public. They switch to a louder voice to explain things (e.g. a script) so they can be beard more clearly. You do have to explain things a certain way to people, otherwise they tend to throw fit. But, this could just be them being a dick. Idk.

​@@hithere5039 I'm sure many of them automatically raise their voice out of habit of talking to elderly people without their hearing aid in.

This reminds me of my pharmacy where they call out your name and the medicine that was prescribed for you.

@@cathieludemann5879 yikes 😬

@@cathieludemann5879 Oh wow. I worked at a pharmacy and the first thing I learned on my first day was to NOT do that.

And the receptionist on her phone while you're just waiting for them to look up.

Oof, hope if you're doing the hiring that you pick a genuinely kind receptionist! They exist, just far and few between.

As a hospital pharmacy tech we have to deal almost daily with RN's on the units bcz we want a co-sig to put some narcs in their Pyxis machines. I remember one RN got up from her chair at the ward station and ran away into the bathroom in order to avoid you.

Maybe she wasnt chatting necessarily, but speaking about something work related? Unfortunately with customer facing jobs, you can develop certain pet peeves, usually rooted in some prior valid frustration that likely has little to do with you at all. Especially with how she ignored you. Im inclined to believe that receptionists like these dont act like assholes because of day-to-day frustrations, but more so because belittling sick patients is the only power they have and it went straight to their heads.

Did they call you in, or couldn’t find you because you were sitting in the wrong area 😂

I woukd have left on mere principle, not without first explaning what a detestable c**t she is.

Name the office! I also live in Oregon and would want to avoid this person. I guess I’ve been lucky and only encountered awful people like this a few times in my 65 years. Sitting in the waiting room I saw a mom take her two pre-teens in and they only asked the girl to weigh in. I mentioned it to my beloved (15 years she took care of us) doctor that this is how we start teaching girls their weight matters more than anything and that I hoped they’d make a change. She was open to talking about it. Possibly the brother wasn’t actually there for an appointment and the mom didn’t trust him to behave by himself or he was uncomfortable (I hadn’t considered this when I brought it up). If we see or experiences someone acting like an ass in an office I don’t think it hurts to bring it up to the higher ups. They could be losing business because of this person and have no idea why.

I had the same in UK. Rude old cow, when I was in for a worrying internal exam. I literally walked through the full waiting area with my arse showing because they literally explained nothing of the situation to me. That is the beauty of having no sense of shame in life. I got the old bag's attention then.

LMAOOOOOOO

What?! 😭😭

She took medical leave because her Facebook was hacked 🤦🏼‍♀️ How did she even get approved for medical leave? I guess she would have had to state anxiety or something. Good lord. Try going to work everyday with a 50% chance of getting a migraine.

That second sentence gave me whiplash

DUE TO HER WHAT 😭😭 !!?

My parents had to get an STI screening to be eligible to adopt, and the receptionist announced to the *entire* waiting room that “The Doctor will see you for your ___ testing now”

Hate to break it to you, but that’s not a HIPAA violation. Ride and immoral, sure but not technically illegal.

Same!!

Every doctors office needs to have a “Karen” to set these type of people straight.

@@jokerpilled2535They ARE the Karens.

I'm suprised to hear that. I would think self-pay would be less admin since you're not chasing down another company for money.

@fascinatedbyeverything you already have to chase them down for the other 50 patients you saw that day, now you got to spend another 15ish minutes in total adding the uninsured dude in your pile*

Except for the part where she yelled that the person doesn't have insurance and announced to everyone in the room how much it would be without it but ok

Yeah but yelling it to try and shame the patient got her a spot in Hell. She even repeated it, "NO INSURANCE"

@@potassium8759 I mean I'd love to have insurance so I can stop inconveniencing the receptionist but I promise the $900 bill is a bigger inconvenience to me 😅

Gosh, this is so realistic. It's like we are being held hostage by passive-aggressiveness as soon as we step into the realm of the clinic.

​@@tdeo2141I agree

So accurate! It’s like, we all know what self pay means. Thanks though. 🙄💀

Then you have more people on your side when the patient comes back and says: “I didn’t know I had to PAY!!!” 🤦‍♀️

I thought the exact same thing. It's like she narrowed her face to play a sharp, condescending character. Fit very well.

She probably opened her jaw slightly and sucked her cheeks in a little

I think they have to answer the phone. Main job of the receptionist. She could say excuse me though.

@@bibliolov when I worked at 4 star hotels, we were taught to always acknowledge the person in front of you within ten seconds, even if you were currently on the phone. When I get great customer service, I applaud it. When I do not, I have an issue with it.

Truth

​@@captainofmysoul6162 hotels are very different then Doctors offices.... Doctors offices are awful typically

i don't mind the phone call, it's more that if i'm at a doctor's office for the first time and i don't really know where to go and what to do, it'd be nice not to stand there like an idiot for three minutes before the receptionist finally decides to take a second out of their day and tell you that you actually need go over to the other desk and have their colleague check you in 😭

It's because they don't have (proper) s3x.

There is a reason, some people are a pain in the ass and we get fed up with them

Then change jobs.​@@nonai7897

Then change jobs.

@@KG-gg5pj Are you addressing me or the op? I don't work as a receptionist anymore and stop saying that as if it was so easy. Plus someone has to do the job anyway