The Rise and Fall of Tory Burch

Рет қаралды 8,112

2 ай бұрын

Even though throughout its history, Tory Burch’s eponymous brand has faced lots of backlash for cultural appropriation & design theft, I am only NOW seeing all these negative comments about the brand’s quality and poor customer service. But, what the hell happened to this famous American brand? How did it fall from the grace so harshly? Well, here’s the rise and fall of Tory Burch…
#toryburch #toryburchbag #luxurybrands #luxuryshopping
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Пікірлер: 43

@ElderMoreMind 2 ай бұрын

There are a lot of good things about Tory Burch- the quality seems good for the price, her the runway looks are excellent and the sales staff in the stores I’ve been in have been great. I’ve always hated the logo though- and it’s huge and obvious on most of the pieces. It’s like wearing a sign that says “LOOK AT ME! I’M WEARING TORY BURCH!”

@Jersey1971 2 ай бұрын

Exactly they'll make a good leather bag then destroy it with a loud logo its a turn off what's wrong with just putting the logo inside the bag for Pete's Sake

@Himmiefan 25 күн бұрын

Yes! There have been many a bag I didn't buy because of the huge TB logo.

@wannabe41 2 ай бұрын

You hit the nail on the head when you mentioned that brands often have to sacrifice quality for a higher volume of sales. When a brand seeks to expand its market share, the brand should keep an eye on the quality of what’s being produced. It’s true that quality issues can occur with any brand. But where’s the quality assurance that should keep these poor quality items from reaching the stores and their customers? Also, every customer complaint is an opportunity for service recovery. The customer’s complaints should be quickly acknowledged and addressed and things should be e made right for the customer as much as it’s possible to do so.

@happytimeforall6059 2 ай бұрын

this started when her now husband joined the company. In a 2023 meet and greet at a singapore university, she explained that she wanted to focus on design and let her husband help with operation.

@nathlete87 2 ай бұрын

I’ve actually noticed that the quality of the bags has improved. I scratched a bag in store a year or so ago and noticed a similar bag didn’t scratch when I picked it up in store within a week ago. I have 2 Tory bags I purchased within the past 6 months and am happy with them, but wouldn’t have purchased a year plus ago.

@rlkinnard 2 ай бұрын

Few brands seem to understand the long term value of high quality like Hermes.

@missjonz 2 ай бұрын

Love the bags but jewelry is low quality.

@kath1626 2 ай бұрын

Never had any quality issues, not with her bags, shoes, jewellery or clothes. All of it was and still is in perfect condition and I love wearing all of it. As for customer service: I only ever went into a TB boutique once and I was not impressed. The SAs were sitting around a coffee table chatting. I bought my stuff online.

@ErinTurnerBlog 2 ай бұрын

I agree with everything you wrote. The SAs at my location are very snobby and rude, and they seem visibly annoyed if I ever enter the store with my very well-behaved children. I stopped going into the stores and only order online now and always with a positive experience.

@dawnlovescouture2644 2 ай бұрын

I have a horror story coming up about Tory Burch.

@purple.fantasy 2 ай бұрын

I was just at Tory Burch a couple of weeks ago and received really good service. The employees went out of their way to meet my need for the gift I wanted to get. And for my own gift, I got a bag and the quality was really good. Not sure what this video against TB

@Moonlight-ey5md 2 ай бұрын

even the outlet was so ridiculously expensive !!!

@alvarocolindres4764 2 ай бұрын

I had a great experience when I purchased a bag is Las Vegas it was excellent service 😊

@Chickadee_ 2 ай бұрын

I haven't had this experience with the items I have purchased from Tory Burch. I have a pair of wedges that I have had recapped because I wore them frequently, getting compliments (mostly from men) every time I wear them. The tote I have is a workhorse. Not every product made will be great, but for the price point, I have been pleased.

@user-ct6nu8qz5e 2 ай бұрын

Poor quality. Not even one year on my clutch and it was peeling already. Never buying them again for sure.

@crystalclark4045 2 ай бұрын

I'm very pleased with my TB sandals and purse that I purchased last year.

@Jersey1971 2 ай бұрын

Tory Burch is turning into the new Michael Kors

@ZoeRika 2 ай бұрын

How so?

@Jersey1971 2 ай бұрын

@ZoeRika too much logo and the hardware is starting to look cheap less logo please

@user-mq9qx6pr4n Күн бұрын

Pricing are getting out of reach

@WyeChengChong-ql7lr Ай бұрын

I have 2 TB handbags that I bought from Farfetch and very happy with both. Decent quality leather, I use them as everyday bags and no wear and tear that I can see. We don't have a TB where I live so can't comment on the customer service.

@WyeChengChong-ql7lr Ай бұрын

Forgot to mention my bags had grained leather and minimal hardware so that may be why they haven't shown wear.

@Nclk619 2 ай бұрын

In main while I have a pair of flats that I bought at Ross when I was pregnant with my daughter who is now 19yo. Even the gold bucket still intact, of course it made 4 trips to the shoe store to change soles, but the leather and the fit still standing, so I don't mind paying 25$ for new soles every 4 or 5 years

@judithcatlett8518 2 ай бұрын

That’s too bad. Let’s hope she hears about the complaints and fixes them.

@leopoldo4561 Ай бұрын

You think playing mind games with it's customers is a little messed up? Seriously? Thats horrible to do, creating a false sense of scarcity to make their bags more desirable is messed up. Hiking up prices so that only a select few could afford their bags is messed up. Making customers spend thousands of dollars before being able to get a bag is messed up. Not defending anyones behavior or brand here but if you're going to look past a brands actions and behavior only to criticize another brand for that same thing isn't fair.