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Success as a front office manager requires is a perfect mixture of skilful hospitality & tight organizational skills never settling for less than A +.
Welcome to another edition of hospitality property school.
Today, I’m going to take a look at how to be an incredible front office manager.
Here are 15 steps the can help make a successful front desk manager?
1. Improve listening skills and then coach others to do the same
We all need to not only hear but listen with better intensity. The front desk is the communication centre of every hospitality property.
2. Work towards customer delight
In any hospitality property, customer service is supreme. The only method that will ensure your guests are satisfied with the service provided by the front desk is if you value your guests.
3. Make sure you and your staff know everything about the property & services
The most obvious requirement for any successful front office manager is to know all the details about the hospitality properties product & services.
4. Make sure you know everything about the services and product of those properties that you are competing with
As in the preceding strategy, effective front office managers know who their competition is, and everything about them.
5. Focus on the details
In the hospitality property industry, small things can have a large impact. If you want to be the best front office manager your guests have ever seen, pay close attention to details.
Continue reading to see more...
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So, as always, let’s work together to put heads in your beds.
Until next time, have a fun day.
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