Trust me working in a customer service role can be very toxic at times, its the people you work with that make it so fun, so much banter and sneakiness LOL!

So I worked in retail and when I used to ask customers "hello, how are you?" And I get a response like "sorry, can you hurry up!" I would indeed hurry, not bag their stuff and scream next next next next next next next so the customer behind him/her is hoovering which makes them panic. The other thing I used to do to this type of customer is not remind them if they left something on my counter like car keys, glasses and even some of their shopping and phone. Id would just leave it there and I wouldn't care what happened to it, they usually come back running, out of breath and red faced lol

Dude this was the most accurate video on Sainsbury’s I’ve ever seen. I cannot thank you enough bro. Thought it was just me that had these issues / thoughts

I've been working in customer service for 20 years now and this is the advice I'd give: You have to accept that you're just someone who customers have to get past in order to get their shopping and go. That's not the same as knowing that. You have to accept it. If you're an outgoing type of person who likes or insists on a rapport this is not the job for you. Customers are not your friends or someone you're meeting during a social gathering. They're only talking to you because they have to. Your only job is to serve them as quick as possible and be civil and polite as you do it. There are many personal reasons why a customer may be blunt/cold with you. Some are in a rush, some have very low self-esteems and don't like to be open, some are shy/unconfident and stiffen up to seem harder, some have horrible jobs and are worn down, some have depression and have nothing to give emotionally, some are in abusive relationships, the list goes on. Most just want to get move on to the next thing. If you're looking to be liked/feel respected or looking to be amused by conversations with customers to make your job more interesting, greatly curb your expectations. This is not to say don't try to engage with them but immediately let go if they don't. Don't take it personally if they'd rather just get on with it and f@#k off. When you do get one who is friendly and warm enjoy it while it lasts, and hold onto that knowing another will come soon, if that's something you care about. There will be many friendly customers throughout your day. Most people will be quite pleasant. Enjoy 😁. P.S. - The more offended you become by others the more unhappy you look. The next arriving customer is going to see this and is 2x more likely to treat you poorly. This can lead to you feeling victimised very quickly thinking that everyone is a twat. If one of those bully types comes along you can be assured you'll get the full treatment. Best to learn to let go and reset your attitude ✌️.

Nah I can’t lie some customers are very rude they need to respect people that are just doing their job 🙄

Hey I'm new to your channel, found you through insta. Sometimes I just wanna grab my shopping and go but I always try to smile and thank the checkout person, and I think being asked how are you how was /is your day by such a friendly face would have honestly made my day!

loving the consistant uploads 🤗

You never miss...perfect timing

I’m partly deaf and have learning difficulties. I really do think Sainsbury’s will be good job for me. I know some people will rude or nice to me. I used work at stables but I wanted get my confidence when I’m around people 😅

I remember working at Sainsbury's in two different departments and both times my managers were not that great I particularly didn't mind the job but was my first time having a negative experience with the managers. But would still recommend it to students who are wishing to find a part time job and want to make some money.

“ I CAN TALK ! “ 😂

I love your content I am your biggest fan , keep up the great work 🥰

What's up drip drip gang. Always love the vids

My dad works in Sainsbury’s and then my sister is in uni and now works in Sainsbury’s as well

Love all your content on all Platforms Mashallah May Allah increase your blessings and keep you happy and content always 💙💙💙💙

The family should be compensated and I believe they should be allowed to have a documentary on TV exposing what happened and the impact its had on their life. Its disgusting, may God deal with all those racist.

Love the video liked b4 watching lol

Hey man I am a British male from Pakistani decent and I am catholic. I’m so sorry for the hate that people like us get for our colour. Just hang in there my guy.

As a fellow Londoner Kafi I need to say you were on point.

Wow I love your videos! You're awesome!!

Love you and God bless you bro 💜

I'm happy you left sainsburys that place is toxic. Protect your peace and do whatever makes you happy!😊

Hello.. I am starting checkouts on the till, can someone explain to me how and when to scan/type coupons into the till? Please 🙏

Omgggg so relatable

We all say "can i have a bag" just add please at the end and thank you

Working life is difficult. You need to accept it ain't gonna be easy

Ok 👍🏼 I love Akafi

Great video!Can you please make a video about benefits.Thanks x

Bro akafi may Allah Grant you jannah amen

I work in retail. I agree 100%

I work at ASDA. I actually enjoy it....mostly. With rude or difficult customers, I usually take things into consideration. But some are the most stupid and arrogant people I have ever met.

I love your energy Mashallah ❤️❤️❤️❤️❤️🇸🇴❤️❤️❤️❤️❤️❤️@Akafi

I work at sainsburys. Been there since 2017. Here is what its like. Firstly, I work twilight shift. 5pm, 1am. Right this is what happens. You wait in the warehouse until your shift manager arrives. He arrives with a piece of paper with the isle numbers. I was working ambient. Soup, biscuits, all that, non dairy food. Anyway, with the piece of paper he had the hours of work for that shift day. Could be 40 hours, 100 hours depending on the day. Then depending on the hours and how many colleagues are working that shift he will decide which isle colleagues will work. Most of the time, and this is most of the time, colleagues will be set two isles to replenish. The isles will be next to each other, isle 9, 10 you know. Anyway, for most teenagers that will start at 6pm and finish at 10pm. So, 4 hours to get the isles worked. Now, most of the time the shift manager will want colleagues to work the isles and dress them, push everything forward. That is okay when there is little work. For newbies one roll cage can seem daunting since everything is unfamiliar. You work on your own all the time. It is rare that other colleagues on your team, and let me be very clear, your team will help you. Other members from tills, bakery and other departments never help. Managers do not help you, they prance about. Only some help if they are not doing anything. On busy days, which is Thursday, well in my store. Most colleagues will be lumbered with 2 and a half roll cages. Me and enough colleague get's this every Thursday. Working at Sainsburys is not for the faint hearted, I don't want to sound dramatic, but it is very physical. There is hardly anytime to complete anything, and you run around like your heads been cut off. There is no back stock for ambient, such as beans, soups, etc, The stock for that day comes in on that day, and is expected to be put out on that day. The only back stock is crisps, cereals, beers, wines and sprits. If your are thinking about joining then do so. But be warmed it is physical and repetitive.

Guy what do you wear for the interview? Got one coming up next week

Hi guys can u tell me how to apply ??

Coming here after my interview, I hope I get the job!

I worked at sainsburys Brookwood I left in July 2015 I worked in the bakery my manager was a cow

Americans: what’s Sainsbury’s??? A fast food chain???

Hi Akafi Amazing Vid

Love those purple uniforms ❤️

Would anyone know what a trading assistant is at Sainsbury’s got called for an interview next week and can’t find anything on the web.

First timer it sounds like y’all have the same issue we do I. The states

Thanks for sharing

Omg. He's so right about giving an excellent customer service. I use to work for Debenhams in the city. I use to work my arss off. But still got shix from customers. We've been told by our manager's that customers are always right. But that's not right. Because of them being right we have to take shix from ppl. If I was a manager of my own shop and a customer was rude to either me or my staff 'I would say mate get out of my shop'. Only because I wouldn't let any one talk rubbish to my staff..

You need to do more videos with your mum

Big fan

I thought you were just on TikTok lmao

Best youtube’r

My Dad works at Sainsburys and there is always a story usually controversial

😂😂😂😂😂😂😂you show me

He is talking the truth about sainsburys

I have a interview with sainsburys this week for a trading assistant does anyone know what questions I could be asked or will be asked?

You're the coolest! Not every customer's kind but at the end of the day they are the one's who are always right. Sad story 😐😐

😂😂❤️

18 to 20 year old somethings work to earn a disposable income eg: clubbing etc - and although can be semi-professional, they aren't there to give their lives for any company, and most aren't there for a career, it's only shop work.

heyyy akafi how was ur day x

Let’s collaborate brother 🤣🤑

First 👀

Wait isn't eid the holiday when animals are sacrificed?

sup mum said hi baba

I used to work in Sainsburys 15 yrs ago and I found its a great place specially for students. However, its not a good place to work in a long run as I hate repetitive work.

Hi interview soon, any tips? what were the top interview questions?

akafi, can i get a hiyaaaaaaaa?

done

I wana work only weekends? Will they allow that

I didn't know you were a Muslim. I'm a Muslim too.

Y is this liked by creator?

A job in Sainsbury's and it's similar other brands means you will be taking part in the selling and distribution of alcohol and haram meat. This means these sort of jobs are haram because you're helping evil instead of condemning it. There are many other jobs out there and of course it's always Deen over dunya so if a job is haram, we should leave it and look for halal sources of income.

not a great company gone downhill need more staff and more checkout staff

😭😭😭💀 got an interview next week Tuesday

💖🤞🏾🤪

Make your morning routine plz👏

my mum said she saw u working at the whitchapel one omg

Claim your before 10,000 tickets ✌️

You hella funny though

What do you think of Sainsburys segregation policy? I e the safe space policy? I think it's racist

20/25% discount, really? on what planet?

Yo

Has no one ever heard of ‘Cheddar man’ the oldest English man ever found is black... so what’s all this about people can’t relate to no one black in Sainsbury’s adverts lool.

Does this company severely gaslight its staff?

I need a new Job man

The company is crap treat their staff like rubbish if I was you don't get a job there

You need to let it go if they are not talkative etc. It's all about customer service. Let it go. Be mature enough to let it go. Don't take anything personally. Maybe they should employ people with a bit of life experience. More social skills. Not just a school leaver almost.

Sainsburys was crap I worked at the Brookwood store it was rubbish they treat you like robot

Is that a male or female? 🤷🏻‍♂️

why is it a broken cash machine and no cash back walking one and a half miles to find cash and a rude and un helpfull manager what a load of shit sainsburys lower richmond road .

Yoooo

I like looking at your lungs can you help me to a job in Sainsbury's please how can I apply

I can’t believe I’m first!

I once saw a customer and like the employe said let me go check the back and he can back and said sorry we are put of bread and the woman just barged in and check the back herself And once a women called the police at the checkout cause the cashier said hello how was your day and aid she was being harassed

First

Second

Posting negative about work in a uniform.talk about stupid moves.Starts a video by saying "drip drip?!?!" Guess the youth really don't have a clue do they? Don't even have a sense of how this could effect them.Too narcissistic and drowned in self importance to realise companies can use this against you... Goodluck with it smart guy.

i have an interview for an online assistant next week, 🥲✌🏾