14 year scandal? More like 25+ year scandal. I worked for them in the early 90s and this attitude of "sell it to them even if they don't know they're buying it" existed then.

Former Wells Fargo Employee here: All this is totally true. We were officially trained to be responsible and listen to the customer. But at the Manager/District Manager levels, they just want the numbers. It's like a sleazy used car lot. If you're not into selling people things they don't need/don't want, you aint gonna last. They constantly threaten you with getting fired.

I'm not sure how this doesn't constitute Identity Theft. They used someone's identity, without their consent, to open accounts in their name.

Been in banking for over 15 years. I’m a former and current WF employee. Well done on this video. I initially left the company in 2005 bc the sales goals were so high I constantly felt like I was a “poor performing employee.” Now, 15 years later, I’m in a non-sales role and love it.

As somebody who worked at a Wells Fargo call center while this was going on, here's what I can say. WF tried very hard to create a competitive sales environment, as a customer service rep I was required and incentivized to upsell every single customer, whether they needed products/services or not. Managers also had performance bonuses, so they had an interest in looking the other way when employees did illegal things to prop up their numbers. Some managers even encouraged it. Our internal systems would generate suggested products for a given customer, and your performance would be docked if you didn't read them. I had co-workers who were fired for not getting enough upsells. All of this led to my own severe depression and I left the company in 2016. What a disaster

He “agreed” to a lifelong ban from the baking industry? He’s a thief that should rot in prison. If people who rob banks go to prison, banks who rob the people should face similar consequences.

Me: quietly and quickly changing to another bank

I worked at Wells from 2011 to 2016. It was a horrible environment. Our supervisor started hiring people that were either related or friends of two of the supervisors in another department. It was maddening because they would spend like 2 months meeting with each candidate for the job. An hour per person. Three different cuts. Yet the whole time they knew who they were going to pick. Just slacking off playing interview. This happened like 7 or 8 times. This created two groups on our team that could get along well enough, but there would be tension there as one group got treated better by the boss while the others did not. Then you have to sit through all the jerk off corporate culture "We're so great! Look at this normal thing we did!" "Keep clapping seals! We hit our goal! You get a plaque. We the middle managers get jerk off bonuses! You did all the work! You get nothing! Clap harder seals!" Meanwhile our yelp reviews are averaging 1's no matter what we did as employees. The system was just so horrible, requiring customers to send in PAPER CHECKS BY MAIL in 2016 for payments on their accounts. Finally we lost our last good manager as he got a promotion. They replaced him with a me too manager. I saw the writing on the wall and bailed out. Less than a year later that location was shut down. Good riddance.

I worked for Wells Fargo in 2009. The pressure to make “sales” is 100% true. It was what made me leave that job. I quit after I told my wife that “the things Wells Fargo wants me to do seem illegal”, turns out I was right.

I worked at Wells Fargo in 2012-2013, and there was definitely a major emphasis on new accounts. The quotas were absolutely unrealistic, to the point where people would keep blank account forms with them and try to get new accounts when they were not even at work. We didn't go as far as fraud, but let's say someone came in to open an account with a banker, the bankers would put it in as if the teller spoke with the customer to help the tellers out. I left primarily because of the absurd sales goals, not to mention the pay wasn't great. Love your channel, keep up the great work!

This scandal hasn't changed my opinion of wells fargo at all. You can't get lower than rock bottom. If I had a full bladder and wells fargo was on fire, I'd hold it.

I’ve been a Wells Fargo customer for several years at least 15. When this scandal happened, and all the fallout occurred I was asked if I was going to close my account. I immediately said “no“. I knew that they had been caught, so they will follow the law going forward, pretty aggressively. And with the restrictions on growth by the government, I have no doubt that I can trust them. And they’ve been awesome. By the way, recently discovered your channel. I’m a big undercover boss and American greed Pham so I love your videos, and how well you explain things. Thank you for your content. 😊

*My girlfriend worked there for less than a year. She was told "unofficially" to figure out a way to get more sales. She quit due to the pressure put on her by Management.*

Are you going to talk about how apple was caught slowing down their older phones to make people buy new ones

And to think I was thinking about opening up an account with these criminals. Thank God I stumbled upon your video. Thanks.

I closed all my Wells Fargo accounts and moved all my personal banking to a local credit union.

I wrote a research paper on this scandal for my Business Ethics class last year. They basically got a slap on the wrist with those monetary fines 🤦🏾‍♀️

Wells Fargo was putting GameStop like pressure on their employees.

I always loved Wells Fargo since it was my family’s default bank. Let’s just say that tradition is gone and it’s going to take a miracle to come back

In Texas, the Compaq computer company started in the now building of Wells Fargo, makes you think... Did Wells Fargo fund Compaq to steal customers information...

Remember a company can do whatever it wants destroy the economy and ruin million of lives but if someone doesn't pay their Taxes to the IRS they lose everything they own or go to jail.

I worked at Bank of America and Wells Fargo In the Early 2000's. I can confirm these corporate practices were commonplace and nearly identical. At Bank of America I worked my way up to the fraud and disputes queue 😄. The absurd sales goals were in place even in this department. It felt terrible saying "sorry we lost your 10k deposit, wanna open a money market account or a credit card?"

This is helpful because I'm being affected with my monthly mortgage. Never heard of this in Arkansas but everything has been suffocating.

Working at Wells Fargo had me popping Xanax to get through my day. After a week on the floor I quit

As someone that works for Wells Fargo (and specifically started working there immediately after the scandal due to the removal of sales as a job requirement) I really enjoyed this overview and I think it's covered thoroughly and fairly. Good job CM! To answer your question in the video: I joined just after the scandal because the job I was applying for would be exceptionally easy without the demand for sales goals. All these years later, it worked out perfectly. Easy job that pays decently.

I want to know more about the American Express history

Yep, I worked at WF during all this. It was horrible and lost my job, felt bad and guilty for years until this broke and realized the culture I was in a couldn't see what was really going on. So glad that this was uncovered.

I was an employee at Wells Fargo during that time and what youre saying is absolutely true...I was a top seller as well...I didn't do any of that fraud but we didn't ask for permission...we told people we were gonna do it and they really didn't have a choice...I left when I heard a lawsuit was coming

Mike, I had to practically scream at the rep at my local branch to get them to close the checking account I had not authorized when my house was refinanced. What really irked me was when they tried charging me the monthly service fee for the account I didn’t authorize. They told me at that time they would waive the charge this one time. I told them they would not just waive the fee, they will close the unauthorized account.

I remember going to Wells Fargo in New Jersey when I was 17 with a friend of mine. One of the employees there overheard me not having an account and began badgering me to sign up with them. It got to the point of me having to scream I do not want one. I hated it so much. He would leave us then come back 2 minutes later to try again. It makes so much sense now. Wells Fargo was pulling a GameStop

I worked for Wells from 2011 to 2016. In one of the worst markets affected by the scandal. I know all the names of all the middle level managers who were fired, and the ones who weren’t but should have been. It’s a time of my life I think of as “the cauldron”. It was the most stressful work environment I think I will experience. Parts of me are thankful for it, because it made me resilient and I had a few opportunities to speak up. I am also no longer naive to how greed and corruption can destroy good people. I often daydream about writing a script for a television series based on my experiences. I can’t tell if it would be a disturbing human drama or a corporate comedy in the same vein as the office. Hopefully I never have to experience anything like it again. This summary, like all the summaries I have seen, hardly scrapes the surface of the extent of madness I witnessed.

I worked for WF in the SLC center and pressure was intense. The eight products push brought back memories, and I remember them pushing that BIG TIME!

Wells Fargo screwed us over to the point that it took us 6 years to recover. It was horrible.

I had a checking account with wells fargo back in 2010-2013. I had no issues until I was pre approved for a credit card. Every week when I would go deposit my check the teller would inform me to speak to a manager because my account was outdated. If I refused I could not use my account, the manager would then"update" my account and would tell me that I qualified for a credit card which I would always decline. It happened 10 more times in 4 different branches with the same result. Frustrated, I walked into the same bank that updated my account 6 times and told the teller to close my account. To my surprise, they left a penny and kept my account open. The branch then refused to let me withdraw the penny to prevent me from closing it. After arguing with the manager for 20 minutes he told me to go back to the teller to pull out the penny. I went to chase after and that was the end of it never going back again.

They have 1.9 trillion in assets and they can’t offer a high interest savings?

I lost over 1200 from Wells Fargo unauthorized account and received a paltry check of 200. These guys are doing highway robbery in broad daylight.

Hearing the term “cross-selling” still gives me anxiety 😩 our sales numbers were definitely their only concern, back then. I knew I was done when a manager suggested I offer pet insurance, even if they didn’t have a pet 😂

People shocked that Banks commit awful things? Guess everyone forgot the 2008 financial crisis.

Just got my $15 check in the mail from a class action lawsuit against them for charging fees before an account was used - nice way of wording that they opened accounts for me that I don't want or know about.

Closed my accounts with them after 26 years. Moved to a Credit Union. Credit Unions will take care of you in ways trillion dollar banks never will.

It's easy to say you're taking "full responsibility" when you don't have to worry about going to jail. Unless he paid all those fines himself, I don't believe he took any responsibility.

Great history update ,thanks for turning the light on, many I should consider a bank move...

Banks means sales only these days ...I have friends struggling in branches with high pressure on them for selling third party products like insurance policy, FDs Esaf ,Axis,Federal bank

I remember sitting in my car every morning dreading walking in to work (WF). The sales pressure managers asserted truly was toxic, the day I quit I felt such a relief. I ended up at two other banks before I got out the industry all together, all retail banks are the same, the others just weren’t as aggressive as Wells was.

Every time I hear about this Wells Fargo scandal, I'm still surprised that people have accounts there

I was one of those victims... Every time I see well Fargo I walk the opposite way... Never, never I will trust them again...

I will never use that bank for the rest of my days. I would hide my money under my bed before I gave them my cash. Go elsewhere

Back in 2015 I worked in the credit card collections department and there definitely was a lot of pressure on us. They made us stay late, skip lunches, sometiems we weren't allowed to go to the bathroom because they would be monitoring our computers and if we were at our desks. No one was safe, we would meet with our supervisors weekly to go over our numbers and if we were underperforming we would get fired. Probably my worst job experience.

steal millions from middle class people: Hand slapped and have to give back some of your ill-gotten gains. steal millions from rich people: 150 years in jail (Madoff)

I used to bank with Wells Fargo. I went in to take out a loan one day. I received 2 bills. They opened 2 loans for me. They said it was just an error. The customer service there went down too. Even had a bank manager respond with a flippant attitude. I left and never looked back.

Wow, I am FW client for...17 years I guess (actually I was with Wachovia before WF acquired it), I didn't know about this scandal. I don't go to bank to often, but they never tried to sell any new services. I wonder if I have credit card account opened with them:)

That always bothered me: "I take responsibility." In what way, exactly, have you taken responsibility?

I worked for WF at the customer service call center a while back. You had to refer 6 people per hour to their sales team to open new Accts or credit cards. They had software that monitored how many customers you transferred to the sales dept every 15 mins and they would ding you for falling behind every 15 mins. I quit. Hated it. Never seen anything quite like that in banking.

Great for the report on Wells Fargo most customers probably don't know all the details that was tall appreciate the comment I've been a Wells Fargo customer since 1987

He got a lifetime ban from the banking industry and resigned as CEO, but still walked a way multi-million dollar pension. Boy did that guy suffer...

Company Man: *uploads new video* Companies: " oh he bout to do it to em."

Remember that money laundering scandal that involved HSBC? I’d love to see that covered in a Company Man vid.

My wife and I are in the process of closing our Wells Fargo account and moving to a small credit union in our town. The credit union charges very few fees. Wells Fargo charged us ridiculous, unnecessary fees just to have an account. We’re happy to make the move.

I petition a name change. It shall be renamed as “Hells Fraudgo”.

As a former Wells Fargo employee (2007-2008 and 2010-2012), here are my experiences: Wells Fargo kept telling employees that cross-selling was for the benefit of customers and always touting how ethical it was to only sell what would benefit the customer. On reality, all that managers and district managers cared about their numbers. Every year the sales goals would increase and that was never enough for them. The daily morning huddles, conference calls, and constant e-mails turned every branch into a boiler room. Hence I would refer Wells Fargo as "Hells Fargo." People would often cheat not necessarily to get the incentive payout, but rather to keep their jobs because the sales goals were often very unrealistic in already saturated markets. I would often hear my colleagues lie to customers to open additional accounts so that they would get the sale. Managers didn't care how people got sales as long as they got their precious numbers and make them look good to their superiors. Being a personal banker used to be a respectable position at Wells Fargo, but as time went by Wells Fargo let go of long-time and ethical bankers and recruited much-less experienced salespeople so often that it would become a revolving door with new bankers every few months. Wells Fargo with its sales quotas became more like the Wal-Mart of banking. Don't even get me started on their infamous "Jump into January" sales campaing where branches were expected to open 20 new checking accounts a day! My colleagues would make up excuses to their customers to open new checking accounts such as one for paying bills only, another one for vacation, another for emergencies, or close and old one that was opened in another state and open a new one in the state they live in now so that it would have locam rules. It was rampant. Tellers would be forced to look through deposit slips from previous days and look for sales opportunities to give to the bankers. Bankers would also be made to call customers after closing time if we were behind our increasing sales goals. Those district managers were more like glorofied bullies who threw their employees under the bus if a customer complained about an unauthorized account. I knew that one day it was all going to come down for Wells Fargo and it happened. Now don't get me wrong. I think that cross-selling is a good profitable idea, but only if it rests in a solid foundation of ethics and quality sales. For Wells Fargo, it lacked both.

Showed your channel to my Economics teacher and he's gonna use your videos from now on!

I worked for wells fargo as a teller in fort wayne Indiana during the height of the scandal. They heavily pushed cross selling, even if the customer had no business having said product. One example was pushing personal and auto loans to customers who were on fixed income that could not afford it. We were also required to keep "workbooks" and write our sales goals every week and write down how we were going to improve our referrals from tellers to bankers. Our managers would sit behind the teller line and ask after nearly every transaction why we didn't push a specific product. They tried hard to cover it up. I left at the end of 2017 after the scandal and they were slowly creeping back into their old ways. I enjoyed everything about working for them except for that aspect.

I left First Union long before they were acquired by Wachovia, which eventually fell to Wells Fargo before the scandal was exposed.

That’s literally as adjacent as you can get to securities fraud. Quite possibly the closest a company has come from pulling an Enron.

Those “fines” are a complete joke, as are all the other pathetic “fines” that have been imposed on the banking industry for destroying the US economy. They punished the people involved in the college admission scandal more harshly relative to the damage caused, it’s ridiculous.

Interesting, you did not mention the chief organizer and for a moment, the beneficiary of this scheme, Carrie Tolstedt. She basically is the brainchild of this "high pressure sales pitch" promotion and retired a very wealthy lady. That is TIL the house of cards all fell and she was exposed as the organizer and brainchild of the "sell them whatever" movement. Was so happy to hear that she got her bonus clawed back by BOTH the bank and the SEC. Had the unfortunate pleasure of meeting her once; a bitter, arrogant, and vengeful person. May her retirement be filled with poor health, guilt, and loneliness!

Company Man: thanks for the info on Wells Fargo! I was thinking about getting a credit card with them. This video definitely made me think twice! I don't think I have the nerve to do business with them now. Never knew about the scandal until watching this video. Keep up the good work!

“In the end, there was no jail time for him, but in the end, he did get penalised.” * shows picture of him with a bandaged hand *

I was an employee with Wells Fargo from 2013 to 2015. The sales culture was over the top, shady and unacceptable. The last straw for me was my district manager yelling at me and cussing me out because was not opening enough accounts. I never want to work in the sales/retail industry again. It was a terrible experience.

I took them to court, due to the terms of the settlement I can't discuss the details, but I now for a fact, if I would have broken the law I would be in prison, never really fair for the working family man.....

I worked as a phone banker in 2018 after all the accounts were opened and nearly every call was a concerned customer... That job was hell

7:50 - "A Goal of eight is great". "Let's go again for ten." "Do the crime get 7 to 9." Too bad the CEO gets a multimillion dollar parachute deal to cushion those fines while thousands lost their jobs. If your company is firing 5,000 people for something unethical, it wasn't the employees who were unethical in the first place.

You could say that on all accounts, they have thoroughly depleted their trust fund

I worked in the postal service for 10 yrs and I know junk mail VERY well.... and this is junk pure JUNK 👎”JUST DUMP IT!”👍

There were multiple scandals. Not only opening fake accounts. There were investment scandal and other scandals as well.

I remember trying to open a business account at Wells Fargo in 2008 and I won’t forget how the bank rep tried to get me to open 10 accounts. One for payroll, purchase, personal, travel, emergency, retail, taxes and two personals with savings. I thought he was crazy and so I left. Thank goodness. I will never bank with the big banks especially during COVID. Something fishy is going on with the business loans, watch! Let’s see what is left for businesses after they take their cut. Only credit unions forever.

There was also a scandal with Bank of America on mortgage discrimination. Do one on that

Absolutely Correct, this happened to me and they do not ever respond or try to correct the issue...

I worked as a business banker for Wells Banker from 2012 to 2014 and it was vary stressful. Everyday I had a morning conference call to let management know how many accounts I will open for business and personal customers daily. As the day progressed every branch had to send updates to the district manager on the progress. If the district was slow on any particular day the DM would call for a emergency conference call and voice there disappointment and requested a strategy to be implemented right away to meet the sales goals. The DM's didn't care how you made your goals just make sure you meet them, oh and by the way towards the end of my Illustrious carrier at Wells in 2014 I had to open 10 business accounts or 20 personal accounts DAILY. A lot of bankers were being pushed to follow the ones that met there goals by scamming customers daily, upper management knew about the scamming. Once our DM was handing out applications for account opening at the drive thru and just told the customer to just sign and we will fill out the rest. This was a big way a lot of branches reached the daily goals. It was a horrible lesson and experience for me. This trauma made me switch my hole life and start from the beginning. I work as a electrician now and have little to no pressure, the pay is starting to get better. Wells Fargo needs to disappear for our lives and has to be an example for any other company that decides to destroy people

Had a relative working there during that time and this was very accurate...it was all shady and people were fired....don't blame the employees, the pressure was real, blame the leadership team and higher ups. It was sad to witness and I hated how it made them feel and the things they had to do to keep their job.

I worked at BoA from 2010-2013 and I can tell you that a lot of the practices of opening accounts and tracking from corporate the rate of accounts were the same. I’m certain that Chase was the same cause I had other friends who worked at different banks. This was a standard of the business and not just at WF

My mom worked at a San Francisco Wells Fargo, and she made great money, but she left because she did have to do that, she had to have multiple accounts opened with different people every single day and open accounts with them, but she left because she didn’t wanna do that anymore, I think she said it was like at least 4 superset accounts with different people every single day

I had a friend who worked at Wells Fargo around 2006-2008. He thought the banking industry would be such a great industry. He always complained about having to cross-sell and open new accounts for clients. He ended up coming to work with me at Verizon Wireless.

So Yoshi's not the only one doing tax fraud.

I used to work for Camping World, and they did similar tactics. You'd love to hear what I have to say, since they never got caught.

WF has done everything to assist me to KEEP our home from foreclosure. Thank you Wells Fargo 🎯

I worked for Wells in the mid to late 2000s. When I started as a teller, we had to keep track of how many offers we made to each customer. We had goals of offers made, trying to get them to sit with a banker. I eventually was promoted to a banker, and there the pressure was insane. I went from being a great teller (since most of our goals were just making offers) to being a very under performing banker. I got in trouble for taking a lunch break when I was supposed to be "line directing" (basically getting customer over to a baker before they even got to the teller line). We had "Call nights" every Thursday, and instead of going home to be with my family, I had to stay an extra 3 hours and cold call customers off a list of leads from a program called "Prospector." I didn't like this, so instead my way of gaming the system would be to sit at my desk with my phone to my ear and mark each customer as not interested. I got in trouble for not doing enough during call nights. The final straw was my manager yelled at me because, during one of my many under performing interviews, I said "I just don't think everyone needs a home equity loan." She lost it at me and said that clearly I didn't understand how banking works. I quit without giving any notice a couple of weeks later. I never opened fake accounts for people, but I did know some bankers that did and I understood the pressure there (the bonuses they gave you were pretty good, in addition to having to meet goals to keep your job), but I didn't see myself staying at Wells and so I didn't care enough to go that route. I was thrilled when all this started to come out and Wells got in serious trouble over it.

I worked at Wells Fargo from 2010-2012. This is accurate. My sales goals called "solutions" at least doubled in my time there. If I didn't meet my quarterly goal, I would be written up. Get written up enough and you were fired. The official phrase was "deepening the relationship with the customer." The real goal was to open so many accounts and services for customers that they did not, or could not leave Wells Fargo. That's because it was so difficult to un-entangle your accounts and transfer to another bank. I knew of several personal bankers, who opened accounts, etc., that would talk to customers and tell them to close their accounts. That banker then opened new accounts for their customers. I was expected to scrub account records to find new targets for sales. I knew that some folks were opening accounts without that customer's knowledge. It was an open secret. The pressure to sell was that intense. I never did it, and as soon as I knew it was happening, I started to plan my exit. In 2.5 years, I have 7 branch managers, 3 assistant managers, 10 personal bankers and so on. That turnover plus sales pressure caused me such stress that I burned out and went into a depression. I left Wells Fargo for the sake of my mental health.

Ive worked there for a little over half a year and you can really see how much the scandal has affected the business. During training they drill it into you to not do anything fraudulent or even slightly risky, and one of the core values of the company now is to "earn back the trust of our customers and shareholders" or something like that.

I get a parking ticket and I'm eating Ramen noodles the rest of the week. These fools rack and billions of dollars in criminal fines and keep chugging along they forgot to grab their coin change from the self scan register at Kroger. Something is seriously wrong with our nation.

Wow. I never heard about this corruption at Wells Fargo before. I often have wondered why I can never get my tabulated balance to agree with what they record as my current balance?

I worked for them in '11 ~ '13 it's interesting seeing your spin on this. While there was a system we used to pull pre approved CC, it was simply meant for contacting the customer with the intent to get them to sit down and sell everything under the sun. It was never about what the customer really needed, it always came down to how many products can you get them to agree to regardless if it was right or wrong. While there was instances where customers would be signed up for a CC, or a Checking Account they had no clue of, most of all the fraud came from District & Branch Managers coming down on Bankers for #'s In return the Banker would call friends or family asking if they could open an account for 90 days, would they deposit a $100, and then they could close it and get their money back. Though in many cases many of those accts would be opened without initial funding or ID, and in many cases Permission. They would also have Friends & Family Blitz where Tellers & Bankers would be required to bring in New accounts and it was not a Happy signing on, but more of a "I don't want to get in trouble at work dad, could you please just let me open an account under your name?" type of thing. Then no matter what numbers you had that day it was quickly forgotten the next day. Nothing was ever good enough and daily from the time you signed on till the time you left the district managers would be sending emails on "So & So got a pack!" or "so & So scored 3 Solutions Keep going!!" shit non stop! and of course those sales requirements would only climb yearly with the threats of your job becoming more frequent. I left and never looked back. All Banks have Sales Goals, its the nature of the beast, None of the banks I have worked for were as absurd as Hells Fargo.

Warren Buffet still tried to avoid making a comment on CNBC about them while he was slowly selling his position in Wells Fargo and slowly buying Bank of America stock😂 A bad comment from him and they’d go bankrupt.

I work at Wells Fargo during that time and you are spot on! The hourly meeting to going over sells goal! Their push to make you sign up any and everybody for accounts! I had high school students come into my branch confused because the banker that help them signed the up for two checking accounts, two savings accounts, and a credit card!

I was affected by the Wells Fargo Credit Card Scandal and recently got my Jabbari Vs Wells Fargo settlement check.

Woow to think about it I work at a bank with similar actions on the “relationship” part. I got tired of not meeting my goals since I had Soo much going on as a supervisor. I ended up leaving the company & when the general manager called asking me why I left I laid it all out on the table for him. After I left I do believe they have changed there ways.

I worked there from 2003-2012, nine years! And this sales culture was a part of everything, even hiring the right people who were driven to meet sales goals and relationship focused on customers. While I observed firing of employees of branches for unethical creation of credit cards and other products of customers, I think this was prevalent due to the crushing sales goals. People were fired if they didn’t meet their goals.

I don't like or trust them for one reason: their logo. It looks like a carriage filled with highway bandits.

As someone who holds his education in finance and was in school from 2015 to 2018, I have a very mild inside view into things. I can tell you Wells Fargo used to be one of the big recruiters for students until the scandal, after which their table was absolutely abandoned. This gave rise to JPMC becoming the top dog for pulling talent at my alma mater.

I started at Wells Fargo right when that broke, same month. And they still had a program pop up on the screen when we’d have a customer come up saying, ‘here’s what we recommend to cross sell them on,’ and we’d get penalized in our performance review if we didn’t click acknowledging we asked them about the product, or if we did click it just to get it off the screen and not pop up again but it had the percentage, and in a performance review they’d say we see it has a 90% ask but always declined and a supervisor would be listening out and be like, hey you aren’t pushing the recommendations.