I sold a Accident Repaired Ford KA and the customer came back 1 WEEK LATER!
Пікірлер: 762
@neilmartin53413 жыл бұрын
Good to get a nice customer for a change, could offer him a free next service / mot. Could be good for business as he might recommend you to someone else.
@ChopsGarage3 жыл бұрын
Mine are all nice, some just expect little too much
@reeced55213 жыл бұрын
Free service when it's due. Plus, you've shown him that you're trustworthy and that the other garage that did the re-gas is not. You've probably got a repeat customer on your hands there who will also recommend you to others.
@ChopsGarage3 жыл бұрын
Yep service sounds fair
@craig28c3 жыл бұрын
Was going to say same thing....will go a long way and probably see the customer back to buy another car
@jasonhobbs56113 жыл бұрын
I've had some real bad experiences with car sales. I can honestly say that I would definitely feel confident buying a car from you. That customer is 100% correct in what he's saying but on the flip side he could of tried getting everything done through the warranty. Deffo a free service as its cheap enough to buy a service kit for 1 of those. So nice to see a genuine trader, keep up the excellent service you provide mate.
@johnkaimins99983 жыл бұрын
@@jasonhobbs5611 Deffo?
@macpdm2 жыл бұрын
Totally agree give him a free service. You don’t have to but it will pay you back and make him happy
@JP-4463 жыл бұрын
Offer him a discount on his next service and MOT as he is the ideal customer. Great to see, as you say, someone who is not out for what they can get!
@ChopsGarage3 жыл бұрын
Very true
@6ettinold2 жыл бұрын
I have the same attitude as this gent. The only difference is, I tend to do as much of my own work on cars as I can because I have a deep mistrust of garages. This unplugged sensor on this Ka bears that out 😉. I would definitely do as J.P. suggests - you both win as he is very likely to be back at your door for his next car. These are the customers you want coming back.
@shaunuk18893 жыл бұрын
Not only a star of a customer but give yourself a pat on the back for your generosity in wanting to do more for him when you don't have to. Best car dealer I've ever heard of.
@ChopsGarage3 жыл бұрын
Too kind!
@dennisrobinson75872 жыл бұрын
That customer has the same mind set as myself.I think we live in a different age now where most people are out for themselves.I was brought up in a time where you looked out for your fellow man and took responsibility for your own actions.
@rob128413 жыл бұрын
Free service and MOT that's a customer for life right there very welcome back!
@ChopsGarage3 жыл бұрын
Exactly!
@johngreen86933 жыл бұрын
What a lovely video and attitude. Great to see honesty and openness, that always sells itself. More please!
@ChopsGarage3 жыл бұрын
Many thanks John!
@mediaserver82652 жыл бұрын
Like how you are amazed at that customer attitude, I’m amazed at your own. I’ve watched a few of your videos and it’s refreshing to find someone so open and honest. Your ‘keep the customer informed and happy’ approach should be the norm, not the exception.
@ChopsGarage2 жыл бұрын
I appreciate that!
@patrolturbodiesel3 жыл бұрын
I thought this was going to be the usual customer demanding the earth. Nice to hear there are some decent ones out there
@ChopsGarage3 жыл бұрын
Exactly!
@taxidude2 жыл бұрын
Thought he was wanting his ash trays emptied.
@rickyp93862 жыл бұрын
Nice seller, nice buyer, what a rare combination! Offer to do his next service for free and you've got a customer for life, everyone's a winner.
@davidadams5116 Жыл бұрын
It’s nice to see an honest car dealer. When I think back to the late 60s and I bought a Ford Zodiac and the dealer had it on the road for me (no test drives then as I was 17) and I drove away Came to a roundabout and then found I had no brakes. I pulled the handbrake up and it came out of the centre console. I got it home by nerving it, rang him up, and he told me they were working and hung up. I laugh now but it’s nice to see you treat customers with honesty and respect.
@classicwheelswales44913 жыл бұрын
Great customer, and good reply from yourself, Top customer Top man.. Offer him a free service 👍🐈
@ChopsGarage3 жыл бұрын
Will do buddy
@classicwheelswales44913 жыл бұрын
@@ChopsGarage good man
@benevans37333 жыл бұрын
Another brilliant video again as always and hope you and the family are staying safe and well
@ChopsGarage3 жыл бұрын
Cheers Ben!
@adamcollins94043 жыл бұрын
Next service at cost? Great customer attitude, like you say, unusual nowadays 👍 well done him for being responsible
@ChopsGarage3 жыл бұрын
Ill give it free!
@adrianflower32303 жыл бұрын
Whatever you choose and agree with your customer is the right thing to do. Remember birds of a feather flock together. He will know many folk who will share his mindset. Get to know him and he will introduce you to hundreds of customers like that over the years. Well done great story very well told love the headline. It's completely different from what everyone must have been expecting 😊👍🎉
@ChopsGarage3 жыл бұрын
Lol, a little click baity but thats what get the views eh lol!
@brianiswrong3 жыл бұрын
Meanwhile The garage that re gased the air con and removed the sensor,are waiting for him to return to have £200 of unneaded work to be done (ie they keep the car for a day,plug back in the sensor) and take his cash and thanks for fixing the air con😲 Send the gentleman a £40 garden center gift voucher👍
@ChopsGarage3 жыл бұрын
Oh thats a good idea
@alancraigie79513 жыл бұрын
Looking forward to this one. The videos just get better and better. 👍👍👍🇬🇧🏴
@craigethorley6233 жыл бұрын
Concur.
@finleyplympton3 жыл бұрын
@@craigethorley623 same
@ChopsGarage3 жыл бұрын
Too kind!
@wilfredzielinski56852 жыл бұрын
what a great great chap and all of your video thankyou
@benevans37333 жыл бұрын
Hope you and the family have a good bank holiday weekend and the wheel trims look really and the rear bumper does look really good as well
@ChopsGarage3 жыл бұрын
You too Ben
@Ro32da723 жыл бұрын
Send a hamper of goodies to his house with a voucher in it for a service. What a legendary customer! We could all do with customers like him. And dealers like you, to be fair. Good work 😎
@ChopsGarage3 жыл бұрын
Thanks Ade!
@th3jollym0leplayz33 жыл бұрын
It's nice to know that there is a good people out there!
@ChopsGarage3 жыл бұрын
Exactly!
@jamescaley99423 жыл бұрын
Had the gearbox replaced it felt a bit notchy... had the engine replaced because I didn't like the sound. Had the car re-sprayed because I didn't like the colour...
@davejenkins68963 жыл бұрын
Felt I underpaid you so heres another grand
@ChopsGarage3 жыл бұрын
lol!
@fastasfox2 жыл бұрын
This is a positive channel..bad news sells and yes you played with the title but it's such a refreshing change to have some positive vibes come out of a story.
@ChopsGarage2 жыл бұрын
Cheers
@neilrees28322 жыл бұрын
Great video guys and great work as allways
@ChopsGarage2 жыл бұрын
Glad you enjoyed it
@benevans37333 жыл бұрын
Glad you have been able to sell the Vauxhall and hope you get what you wanted for it
@ChopsGarage3 жыл бұрын
Yes good price
@thesilure983 жыл бұрын
Tell him that when he needs his next car, you will do him a great deal.
@ChopsGarage3 жыл бұрын
Lol sure would
@pauld78613 жыл бұрын
Love how much you teach with Painting 🎨 mate honestly it’s great 👍🏻.. Highstyle is good mate for the tyres but it leaves a wet/sticky feel but your better with AutoSmart Finish for interior and exterior plastics, dust is less prone to stick to the plastic panels takes two coatings but leaves a nice finish or even Aerospace 303 for exterior plastics.. Genuinely buy that man a case of his favourite Beer/bottle of Whisky for being a true lad and sorting his own issues out instead of pestering you.
@ChopsGarage3 жыл бұрын
Thanks Paul, Ill try that out
@lordoftherings85582 жыл бұрын
Great Story. 😃 To be fair, that's exactly the attitude I have. If I was paying £5k for a used car with warranty, then I would contact the seller if there was a problem. I bought my current car during lockdown and had it delivered, not having seen or driven it, sold as is, no warranty for £1750, on the basis of a 7day no quible return if the car wasn't as described. There's faults with the electric windows & the air-con isn't working 🙁 (not mentioned in the ad) but it's a 10 yr old used car with 130k miles. It drives fine & I like the car.😏 If I wanted a motor similar age with no faults I'd expect it to cost £1000 more. I'd rather have that money to sort the car myself. Just MOT'd it - needed bulbs and has a lot of advisories incl one v.bad tyre & another very low(which I'd spotted). My choice to have 4 new tyres (£250), replace the tatty gearknob, new wipers. Was supposed to have had oil change before sale but clearly not😒. Most dealers treat customers like chumps. I'll change all filters, oil, coolant, brake fluid etc myself for peace of mind (£100). As I do few miles & expect the car to last a while, again, my choice ; I plan to clean, de-rust & undetseal the chassis. Your car is what you make of it. Treat it with respect & it'll take care of you. Great Channel 👌 & really enjoy your vids, but you are too soft for a car dealer. 😇 All the best 👍👍 👍 Rob.
@bumfluffmcregor3730 Жыл бұрын
So you got bumped and did nothing one born every minute
@unkelartgarf3792 Жыл бұрын
This reminds me of when I bought a Chrysler Crossfire from eBay. The car was absolutely stunning but the listing really poor. It was a no reserve auction and I got it for £1024 (examples of this standard were going for about £2500-3000 at the time). The seller and I acknowledged that I'd 'stole it' at that price but he was a real nice guy and was still friendly and honoured the sale. The car only had one key. About 2 months later, there was a knock at my door and it was the seller. He's found a second set of keys and detoured about 15 miles on his way back from work to drop them off to me!!
@jonb82413 жыл бұрын
Do a couple ‘Labour’ free Services.... top bloke 👍
@ChopsGarage3 жыл бұрын
Wasn't he eh!
@robertforget63693 жыл бұрын
and so it happens two stand up guys cross paths its must seem strange ! your customer will be back great video keep safe
@ChopsGarage3 жыл бұрын
lol, thank you
@kevinjekyll15213 жыл бұрын
Wow, isn't that just the coolest encounters, I actually think the best thing you could do is say in person what you just said here. I'm sure that appreciation of that persons attitude should be applauded. The idea that the nice person comes last is so wrong. I really like your attitude too, it is in the details that makes a buyer happy, the "that will do" is just a sign of someone who is lazy and doesn't care about anybody than themselves, till it gets done to them! If I lived even close to you, I would definitely buy a car from you in a heart beat. Thanks for sharing this, put a smile on my face.
@ChopsGarage3 жыл бұрын
Thanks Kevin!
@richardgr3gg3 жыл бұрын
Sounds like a good honest guy, I bought a 6 year old car in the past and the thermostat blew. I'd already given it a complete hard service when I bought it being fairly technical. However the way I say it the thermostat cost about £50 so anything under £100-£150 I would handle myself (if I'm capable) my mate who is a mechanic said I should take it back, but it's not their fault can go at anytime and accepted it. I think it happens quite often.
@ChopsGarage3 жыл бұрын
Very gracious of you
@dingleberrybob5313 жыл бұрын
I definitely agree that a free service and mot would be a great offer, it would put you in good standing with him and think of how much he would promote your garage to his friends and family.
@ChopsGarage3 жыл бұрын
Yep service offered
@sammytheseal23073 жыл бұрын
I can't wait to see the new purchase 😁
@ChopsGarage3 жыл бұрын
It arrives Monday!
@sammytheseal23073 жыл бұрын
@@ChopsGarage Monday's here, must mean the new purchase is here 🙂
@paulhorseman12093 жыл бұрын
Free service sounds good. Maybe a discount on future custom? Thinking out of the box, get a "customer of the month" trophy engraved and send it to him. 😆
@ChopsGarage3 жыл бұрын
Yep service sounds good
@pauld78613 жыл бұрын
Also a Pr!ck of the month.. randomly sent obviously 😂👍🏻
@marklittler7843 жыл бұрын
Least pain in the backside customer of the month 😃😂😁😀😄😅
@AWilliamBishop3 жыл бұрын
Problem is I don't think (saying this as the younger generation of car guys) that the car enthusiasts are dying out and now you get lads my age(25) that can't even jump start a car let alone change a bulb or tire ... It's really sad to see. But great videos, enjoyed watching these, all the best
@ChopsGarage3 жыл бұрын
Thanks William! Yes my young friends, students, have no interest in cars
@raymondheaney71323 жыл бұрын
You really have a brilliant business with a great after sales service, my wife bought a 3 year old corsa with 26000 miles on the clock from a reputable dealer, 1500 miles later clutch started to slip, took it back to dealer "sorry warranty does not cover clutch". They just did not want to know They wanted £900 to fit a new one and this vehicle had a 12 month warranty.So good luck and success to your business and keep the brilliant videos coming.
@ChopsGarage3 жыл бұрын
Thank you! Yes clutches rarely warrantied but I'm sure a bit of discount for good will would not have gone a miss
@jonnyswalk46743 жыл бұрын
Great video 👏 thanks for sharing - just subbed 👍
@ChopsGarage3 жыл бұрын
Thanks Jonny!
@Cavalier_Steve3 жыл бұрын
I come across one of your videos the other day, I think it was BCA messed up, anyway I’m really enjoying your content and I have subscribed I really enjoy the tinkering aspect of the videos and the stories you tell about the customers. All the best. Cheers
@ChopsGarage3 жыл бұрын
Cheers buddy
@KevinLee-ww3ny3 жыл бұрын
WOW, definitely a very rare one! You need to look after that one!
@ChopsGarage3 жыл бұрын
I will doing a fix for him tomorrow!
@johnbishop23423 жыл бұрын
Well done that man, you need more decent human beings like him as a customer. As posted, give him a few free valets, and a special price when he comes back for a new car, and he will.
@ChopsGarage3 жыл бұрын
Will do
@iancovid19hamilton693 жыл бұрын
Thanks James for the Hi-Shine info.
@ChopsGarage3 жыл бұрын
Damn forgot the link!
@iancovid19hamilton693 жыл бұрын
Its ok,see it on eBay,think its called Hi - Style.
@benevans37333 жыл бұрын
Hope you and the family are staying safe and well
@ChopsGarage3 жыл бұрын
Yes thanks mate
@petershepherd68893 жыл бұрын
I live in Portugal and garages here selling used cars charge you for a warranty.if the cost of the warranty is high then their is usually something wrong with the car. Your ethics are spot on and I can see you getting a good reputation.
@ChopsGarage3 жыл бұрын
Thank you Peter!
@petershepherd68893 жыл бұрын
@@dizzy2020 Hello John, I purchased a Skoda fabia from a car dealer in Lisbon for 2750 Euros which was what they were selling for at the time but a warranty was going to cost me 1000 Euros on top. Didn't bother with the warranty as car drove ok but transpired that the engine was burning oil at 1 litre per 100km but no smoke?. Replaced engine at my cost. At time of purchase I signed a disclaimer to say I don't want to purchase a warranty so dealer knew engine was burning oil and the warranty cost would have covered his expenses.
@sinisasgarage3 жыл бұрын
Great channel. I subscribed and can’t wait to watch each video.
@ChopsGarage3 жыл бұрын
Thank you means allot!
@benevans37333 жыл бұрын
Looking forward to seeing your next video
@ChopsGarage3 жыл бұрын
Cheers Ben
@mrpullafastone3 жыл бұрын
Increase his warranty. Top bloke!
@ChopsGarage3 жыл бұрын
Good idea
@benevans37333 жыл бұрын
Really enjoy your longer videos
@ChopsGarage3 жыл бұрын
Cheers Ben
@lochamb12342 жыл бұрын
I love that little c1... Such a cute car, perfect for a student.
@gteixeira2 жыл бұрын
I had a Citroën C1 as a rental when I was a student. It is not worth it.
@flippingcarsrepairs3 жыл бұрын
Free service and a crate of beer 👍👍👍
@ChopsGarage3 жыл бұрын
Defo getting a service
@johnshaw8481 Жыл бұрын
Free service and mot next time round would be a fabulous gift to him , customer for life then and a brilliant ambassador for Chops Garage
@pablo123b3 жыл бұрын
Brilliant attitude, chuck him an oil filter change, sounds like he will be over the moon. I love your honesty James....have I missed so.ething why is the corsa being refunded mate? Cheers paul
@ChopsGarage3 жыл бұрын
Keeps getting a code coming up for a faulty sensor. Replaced it and came back. Car drives fine simply has the light on dash think a wiring fault
@johnlundy5363 жыл бұрын
A honest guy you are
@ChopsGarage3 жыл бұрын
Thank you!
@Leatherkid012 жыл бұрын
That customer with the aircon is a keeper. Am that kind of customer as i do like to customise or adjust stuff on a used car i bought😁
@ChopsGarage2 жыл бұрын
Star isn't he
@luvr3812 жыл бұрын
What I've taken to using on the black plastic and tires is 303 Aircraft Protectant. Returns the color without being too glossy, protects from UV and ozone, and has anti-static property that rejects dust. Lasts longer than anything else I've tried too.
@sammytheseal23073 жыл бұрын
When I saw the title I thought it was going to be about the lady who missed out on the same Ka 😂
@ChopsGarage3 жыл бұрын
lol no!
@guyhorner81653 жыл бұрын
These people are very rare, a freebie service would be a nice touch James. Good service will spread by word of mouth & you never know by doing this could lead to this gentleman/or his friends buying another car from you.
@ChopsGarage3 жыл бұрын
Yep service for sure
@paulharrison86123 жыл бұрын
I had a few customers like this and what did and have done is fill the tank up with fuel for them..that meant so much to them I got a reccomendation to a friend and got another sale sometimes. Plus it only costs 50 quid on a small car like that and goes against as business expenses for you... Have you found another site yet or anything in the pipe line?...I was in Devon too in the trade but around Ivybridge and really miss it...keep up the good work 👍
@ChopsGarage3 жыл бұрын
Thanks Paul! No luck yet mate
@gordongourlay74232 жыл бұрын
Fantastic
@fwlp113 жыл бұрын
Yep free service and valet at the needed time…..looking at it he would get it done somewhere else but at least you offered 👍🏻
@ChopsGarage3 жыл бұрын
Good paint
@jaynicholas66143 жыл бұрын
I am an engineer and think EXACTLY the same way as your customer. Was once criticised by Ford main dealer for changing an air filter too soon. If you wanted to offer the customer a complimentary full valet on the car - that would be well received by most customers. Good on you for putting your customers first - shame others in the industry are not so honest as you.
@ChopsGarage3 жыл бұрын
Thank you Jay
@loll19743 жыл бұрын
You spent alot of effort on them wheel trims alot dealers would of not bothered.Great job
@ChopsGarage3 жыл бұрын
Thanks Lawrence!
@benevans37333 жыл бұрын
Hi James you will soon be at 6,600 subscribers and well done with all your all hard work and the Citroen c 1 looks really good and in really good condition and hope it sells quickly for you and hope you make a good profit on it
@ChopsGarage3 жыл бұрын
Thanks Ben
@paulanderton94243 жыл бұрын
What a lovely good guy and I hope he wasn't shafted by the other garage as there are a lot of places out there that WILL shaft people without hesitation. A service next time for him would be great of you and I'm sure he would appreciate it.
@ChopsGarage3 жыл бұрын
Yep free service is good call
@petersutton16093 жыл бұрын
Fill his tank up! And give him a kiss lol
@ChopsGarage3 жыл бұрын
Lucky guy lol
@gc53843 жыл бұрын
Top customer by the way and top customer service
@ChopsGarage3 жыл бұрын
Thanks buddy
@Litesnip20223 жыл бұрын
Thats what you call a genuine up front honest customer, give him a tank full of fuel.
@ChopsGarage3 жыл бұрын
Isnt he!
@cantbearsedmechanics3 жыл бұрын
Im very much of that guys attitude as well. I recently bought a car from a garage and whilst still under warranty the battery and pas pump failed. Ive been a mechanic all my life and it was easy and cheap to replace the parts so why stress.way too many people expect an older car to be like brand new. If you want that bloody buy brand new then.
@ChopsGarage3 жыл бұрын
Good on you! Not many like it
@alancraigie79513 жыл бұрын
No this guy actually has the correct attitude. It's not the car dealers fault, a car is an item which suffers wear, what I've seen from your videos is that you will mitigate as much as you can, but you don't have a crystal ball & can't forsee what's coming over this hill re: repairs etc.He actually is realistic, you're just nit used to that. 👍👍👍
@ChopsGarage3 жыл бұрын
That I am not lol!
@thomastom8883 жыл бұрын
I think your a stare Word of moth and a good rep Worth more than anything in sales Well done you 👏
@ChopsGarage3 жыл бұрын
Thanks Thomas much appreciated!
@mikewing31572 жыл бұрын
There aren't many dealers, car or otherwise, out there with you honest attitude towards customer care and I am sure your customers appreciate that. The last car I bought off a forecourt also had an aircon problem, it was simply never fitted. The features list displayed in the window saying the car had aircon was "just something I found on the internet" and " it's not my job to check that everything is actually there." They never did supply a logbook and the DPF was stuffed. But Hay Ha Ho I drove it off the forecourt so it's now my responsibility. Yes the sale was technically illegal (misrepresentation) but as he refused to take the car back its means a private prosecution and who wants that hassle.
@ChopsGarage2 жыл бұрын
It's actually a very simple process mate and inexpensive. Sounds like a hard nosed dealer!
@Tafari2713 жыл бұрын
Woow, if only all your customers have that mindset
@ChopsGarage3 жыл бұрын
I know!
@benevans37333 жыл бұрын
You will soon be at 7,000 subscribers and well done for all your hard work on the cars and the same for the videos as and you been able to bid and win then more cars yet then
@ChopsGarage3 жыл бұрын
I hope buddy
@adriankingdon30553 жыл бұрын
Glad Pete sorted out the timing belt, rumour has it that he chucked out the tensioner and replaced it with expanding foam 😜
@ChopsGarage3 жыл бұрын
Damn did not think of that, I better get that cam cover off!!
@markplenty26313 жыл бұрын
What a legend the guy is, if only all customers were like that..yeah offer a free service next time if you like..
@ChopsGarage3 жыл бұрын
Yep service it is
@rezazare45913 жыл бұрын
Wheel trims looks amazing. Have you used high build primer for it ?
@ChopsGarage3 жыл бұрын
Yes from a can
@benevans37333 жыл бұрын
Hi James yes what a great customer
@ChopsGarage3 жыл бұрын
Star wasn't he
@matthewgodwin30503 жыл бұрын
I was expecting a 'Karen' story, but what a wonderful 'old school' mindset. The sort of chap you could ask to borrow a stepladder from, and he would probably come and help you do the job you wanted it for. Personally, I'd do the time honoured thing and buy him a pint.
@ChopsGarage3 жыл бұрын
Star wasn't he
@benevans37333 жыл бұрын
Hi mark hope you and the family are staying safe and well
@ChopsGarage3 жыл бұрын
Mark? Lol
@daddyfixit51882 жыл бұрын
Yea that high build primer does that if u are too quick on the second coat then rush the top coat. I did this on spoiler and cracks appeared weeks later like dry river bed. Also have on other parts like crazing. I think our paints supplied from same marl the etch primer I got the other day was thicker than high build 👍👍👍
@lucythemoggy19703 жыл бұрын
yeah a free service for him. wot a lovely guy
@ChopsGarage3 жыл бұрын
Yep service it is
@samuraifool9123 жыл бұрын
I have been Watching your Clips for a While now..! And all I can say is "If I still lived in Essex and needed another Car. I would be making the Effort to Drive all the way down to Devon ( or is it Cornwall. ?) To buy one of you...!" ( Sadly I am watching from Australia.) But u go to So much Effort to get the Cars Ready for Sale and Do it Right ( eg. No Expanding Foam..!) I am Seriously Impressed, mainly because, I had an Uncle in the Car Sales Dept. And he even sold my Dad a Lemon..!! He Did Sort my Dad out but not without my 'Old Man' having a Serious Conversation with him. 😠 But that is a little odd, if he had 3 months Cover why didn't he Come and have a Chat. Before Changing the Clutch and Refrigerant..! Clutch may just have needed adjusting..!?? Bonza work Sir..! Cheers from Oz. 😎
@ChopsGarage3 жыл бұрын
Thanks buddy really appreciate this!
@GadgetGazza16903 жыл бұрын
Brilliant 👍
@ChopsGarage3 жыл бұрын
Him? Yes
@damianleah67443 жыл бұрын
There are nice people out there. 😎👍🏻
@ChopsGarage3 жыл бұрын
Yep a few out there
@heatherglen363 жыл бұрын
Most of my customers were nice, and I always looked after them. It usually resulted in referrals to their families and friends or workmates and more sales. But I had one customer once who came back without the car, and angrily said the rear subframe had fallen out of it. I got it recovered to my garage and sure enough, one rear wheel was way out of alignment with the wheel arch. Someone came in for petrol and said - I see you've got Mrs Smith's car in. I said - yes, there's a problem with it. He said - I'm not surprised. She's learning to drive and was practicing in the disused quarry. She put it down a gully and they had to get a JCB to pull it out!
@ChopsGarage3 жыл бұрын
No way! Did you call them out on it?
@heatherglen363 жыл бұрын
@@ChopsGarage It was in a former mining area and the family came from a long mining tradition. It wasn't worth all the threats I got to argue with them, so I gave them a refund. I put it into my welder's, got it repaired and resold it (a 1970 Austin 1300). Funnily enough, the guy came back after about a year and bought a car for his daughter, all nice as could be!
@seberous3 жыл бұрын
A free service in a year or so, or a pack of beer I reckon.
@ChopsGarage3 жыл бұрын
Yes I think Service definately
@gutsngorrrr3 жыл бұрын
I have the same attitude as that customer, if you're buying an old car, you expect to have issues. What's more surprising is finding a garage that's willing to stand behind their warranty or as in your case, go above and beyond to keep a happy customer.
@ChopsGarage3 жыл бұрын
Thank you
@nekite13 жыл бұрын
There are some people out there who, when buying an older second-hand car, accept that there may be extra costs involved to get the car to where they want it to be, particularly if it is a desirable car.
@ChopsGarage3 жыл бұрын
Don't meet many lol
@RSPYT3 жыл бұрын
100% with that customer, older cars are unpredictable and when you buy one you’ll have to make adjustments to make it how you want it. That’s how I work too.
@ChopsGarage3 жыл бұрын
Good attitude
@geoffreystevens6633 жыл бұрын
Decent people are out there. Great stuff
@ChopsGarage3 жыл бұрын
Star wasnt he
@martynbagnall96053 жыл бұрын
You know you will give him a service when due lol. He sounds like a right gem plus.you know he will come back as well of you look after him. It's nice when you come across decent people and I think I couldn't stop myself either from offering the next service free. It's a shame you are thinking about selling the peugeot as it's your little pride n joy. What else are you going to have to replace it? Don't say that Chevrolet 😭
@ChopsGarage3 жыл бұрын
Lol, yes I have been lured by the power of the Chevy!
@RandomShart3 жыл бұрын
I'd say it's a very common attitude, it's just that you probably won't be aware that many customers do this because the car doesn't come back to you. In this case, if his air con had worked, you wouldn't have known about any of the things he had done to the car. I'm equally impressed at you offering contributions to the clutch or re gas because I've never experienced that from a dealer, even when I've got a legitimate problem with a car I've bought. I'm sure in the end most dealers are fine and most customers are fine, it's just we love to talk about only the very best and the very worst of them because that makes for more interesting stories.
@ChopsGarage3 жыл бұрын
Very good point sir
@graemeadamson72723 жыл бұрын
Maybe send him on a track day if he'd like that . Deserves to be looked after as he is in a VERY small minority, sadly . Reflection of you and your business-obviously genuine through and through. Nice one 👊
@ChopsGarage3 жыл бұрын
Thank you!
@robloxfan42713 жыл бұрын
if only all customers where like that guy
@ChopsGarage3 жыл бұрын
Don't I!
@Nimmo14923 жыл бұрын
If only more customers were like that guy. Definitely worth a free service/MOT.
@ChopsGarage3 жыл бұрын
Definitely
@kevkav56803 жыл бұрын
A genuinely good customer,as rare as chocolate fireguards !
@ChopsGarage3 жыл бұрын
This true
@markelliott16243 жыл бұрын
Free service nice bloke
@ChopsGarage3 жыл бұрын
Will do
@trevorjarvis30213 жыл бұрын
A good customer is indeed a bonus - but an honest / trustworthy car salesman, dealer, garage is as rare as hens teeth! - Chops Garage and the man in charge is James .... as rare as hens teeth!
@ChopsGarage3 жыл бұрын
lol thanks Trevor!
@jellyuk20113 жыл бұрын
Ring him/her up tell they have won the best customer of the year award and offer him a free service/mot when its next due.