They've gone crazy! BYD's bizarre EV warranty is ILLEGAL
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Күн бұрынThey've gone crazy! BYD's bizarre EV warranty is ILLEGAL
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@proximaone1350 Жыл бұрын
I think this will cost BYD more in lost sales than a 6 year warranty on all components. Not a great start.
@UnlikelyToRemember Жыл бұрын
No way would this fly in America (once BYD gets around to coming here). Americans have a really low perception of Chinese quality. This is why Hyundai came out with a 10-year warranty in America -- to overcome the similarly low perception of Korean quality.
@jasonk203 Жыл бұрын
@@UnlikelyToRemember BYD is only interested in selling public transport and electric trucks to America. No question on warranty there, and they don't have a dealership arrangement like that in Australia. Warranty issue was never an issue in other countries, until Australia came into the picture. Apples and oranges.
@UnlikelyToRemember Жыл бұрын
@@jasonk203 There is a lot of EV competition in China. Companies there will definitely look to expand to other markets. BYD is moving into Oceania already, then I suspect Europe will come fairly quickly, and then America (probably 2025-6-ish).
@james_l4337 Жыл бұрын
Very bad impression and very stupid from BYD management, creating such warranty same for whole Asia BYD just destroy their imagine with their own hands
@james_l4337 Жыл бұрын
Long term if anything do break on their little stipulations, words will spread, people will find out, media will air. BYD is also a major brand from China, what impression they are making for China vehicle, the back fire may likely be larger then they expected
@nicynu6202 Жыл бұрын
my question is "why isn't BYD jumping all over the importer about this, or is this coming from BYD themselves". This could tarnish the BYD brand here in Australia.
@xiaoyang9758 Жыл бұрын
any brand try to enter new market ,best strategy is cooperate with local dealers first , if they product got stable sales and seem popular in that market , they will consider build they own sell and service network . build a new network is really hardwork for new comer it need time and heavy investment .
@james_l4337 Жыл бұрын
BYD warranty for whole Asia is same, so the complicated little stipulations to wiggle out parts is BYD own fault. It should be seen as it is, BYD management for this region destroyed their initial impression of what their car brand & make is Frankly BYD should sack the in charge person for this region if the decision goes right up the ladder means, BYD is as sneaky theft as the rest. So should Not be trusted. If option are available go buy other brand cars. If u are wealthy enough go buy a Tesla.
@13031983 Жыл бұрын
I guess the AUS market simply just not big enough for them.
@commiepommie Жыл бұрын
@@13031983 The Australian market is shit, always has been shit and in comparison to other places around the world, above average shit.
@qilu2004 Жыл бұрын
I don't see much a big problem with the warranty. if anyone thinks an auto maker is gonna give 6 years (even 4 years) on the whole car, including parts that are bound to be worn out periodically, he is dilusional. I challenge him to find a real warranty like that from any auto maker. regarding the service cost, I think it is high and that goes to the local service provider. it is best someone ask them what is included. did they price in 4 sets tires and 5 sets of break pads for 160k km? those alone with labor costs, can cost more than 2000 bucks, right?
@MM-mo9hn Жыл бұрын
Really enjoy that you were very positive about BYD and give them credit when its due but you can also be very critical of their failings regarding their relationship with EV direct. Great content keep it up.
@lumtavon1952 Жыл бұрын
Check who owns EV direct. Then it's clear
@greghudson9717 Жыл бұрын
@@lumtavon1952 Why not just tell us ?
@sergelbergeron Жыл бұрын
The law - Australian law needs to be respected. In Canada the law says EV, battery and power train is guaranteed 8 yrs - 160km. It’s the law.
@elthamtreehugger5320 Жыл бұрын
BYD should hit the importer hard. This is brand damage
@markuc Жыл бұрын
Yes. Looks like this is something BYD sent to the importer as part of contract negotiations. But the importer just got lazy or greedy and tried to pass everything to the end user.
@wy3131 Жыл бұрын
So the craziness should be directed to EVDirect, the importer of BYD Atto 3. It just demonstrates how ridiculous Australian business people can be on the global stage, may just be a further evidence of the shortsightedness of Australian businesses.
@FrunkensteinVonZipperneck Жыл бұрын
I love the way you slag Ozzies.
@wy3131 Жыл бұрын
@@FrunkensteinVonZipperneck Calling a spade a spade! Us Aussies have been screwed by importers for too long by their high mark ups. Before mail-order and direct sales, Aussies had no choice but now we see the light.
@Advoc8te4Truth Жыл бұрын
First and foremost pre-selling a car with no safety rating seems not just reckless but outright illegal. The constant moving of the goal posts is another major concern. And as far as warranties are concerned when your provisions for what aren't covered starts matching what is its time to bail. At the end of the day any contract must be based on a good faith basis and BYD is eroding any good faith they had when they originally offered the car for sale.
@cerruti1881au Жыл бұрын
The safety rating isn't mandatory to be able to sell a car in Australia.
@curlcurllocal Жыл бұрын
Most people drive a 10 year old car that would receive a very poor safety rating if reassessed today. I personally couldn’t care less what the safety rating is, if a prado with a bullbar hits you you’re dead anyway.
@Advoc8te4Truth Жыл бұрын
@@cerruti1881au I've seen some of the rust buckets driving around Australia I doubt they had a safety rating to begin with.
@akira28shima32 Жыл бұрын
Welcome to the Chinese housing market playbook!
@rob4197 Жыл бұрын
Because someone told someone not to evaluate and give a rating. And they know the rating would be good. Again, politics.
@barrysinger2454 Жыл бұрын
I understand that Luke Todd CEO of EVDirect will make a statement tomorrow, hopefully to walk back his warranty exclusions. Otherwise his inbox will be clogged with cancelled orders and refund requests. Not a great way to establish a new brand in Oz.
@lefturn99 Жыл бұрын
I'm thinking several of those parts refer to parts on an ICE vehicle, such as the clutch disc, release bearing, etc.
@dporrasxtremeLS3 Жыл бұрын
.........
@dwaneanderson8039 Жыл бұрын
Yeah, I think the clutch parts suggests that this warranty was not created specifically for this car, but rather is a standard warranty for many or even all the cars from this importer.
@lefturn99 Жыл бұрын
@@dwaneanderson8039 Exactly!
@martyvee3000 Жыл бұрын
I have cancelled my atto3 order today due to warranty changes, no ANCAP rating, no Android or Apple app, and no delivery date. BYD is definitely not building my dreams.
@greghudson9717 Жыл бұрын
More like Build Your Disaster !
@michaelginever732 Жыл бұрын
I said in yesterday's video that I have had a bad feeling about EV direct. BYD are I believe fine and the vehicle is fine but the importer worries me. And, what clutch?
@gregandkaruna6674 Жыл бұрын
I have been telling this BYD cult since last year the EVdirect should not be trusted, yet everyone on this channel attacked my comments oh how the mighty has fallen!
@axshirlyme Жыл бұрын
The clutch & coolant mentioned in the service schedule refer to the heat pump/air con pump service.
@dy-no-mitedragon7759 Жыл бұрын
BYD needs to step in and make things right. Call BYD China and find out what the warranty supposed to be in Australia.
@james_l4337 Жыл бұрын
On Media this warranty was drafted by BYD (said EV direct) same for all Asia. So it is btotally BYD fault, for whole Asia (Aus included) Whereas EU, BYD gave better warranty
@electronicfarts5105 Жыл бұрын
@@james_l4337 You believe EV direct? They're always saying stuff and then backtracking on it.
@james_l4337 Жыл бұрын
@@electronicfarts5105 u are right, too many people indicated Warranty in Asia mostly better then Australia. eg NZ EV Direct is likely lying on Media knowing soon they will be found out, these people still have the confidence to lie However some indicated there are clauses in NZ warranty that may indicate it may Not be bumper to bumper... BYD need to come clean with their warranty agreed on with dealers ie NZ & HK, too many gossips here and there; best BYD need yo come out and amend this with dealer and let the dealer announce this to save their face
@ralphzoombeenie2330 Жыл бұрын
Love the 6month warranty on the"brake pads and clutch disc" If MG can deliver their MG4 before the end of the year I'll buy two.
@lazyfrogonalog Жыл бұрын
The reputational damage to the BYD brand with all these controversies is terrible. I was a fanboy but even i am having second thoughts. The shifty warranty and price gouging service costs are a worry for resale value and cost of ownership. EVDirect are deaf to their customers so I doubt they will rethink their greed unless BYD step in.
@GlowingTube Жыл бұрын
I’m no longer considering a BYD.
@dporrasxtremeLS3 Жыл бұрын
@@GlowingTube I hope others take Note!
@GlowingTube Жыл бұрын
The cheap strategy of using a distributor is flawed. Look at the reputational damage done to the T60 Ute in the way ATECO handled rust issues. MG on the other hand is a fully backed factory operation. BYD… need to sort this with their distributor immediately or even better sack them and operate factory direct. I refuse to do business with them if they operate like this.
@greghudson9717 Жыл бұрын
@@GlowingTube I can see the resemblance between an LDV T60 rust bucket, but... there are gazillions of them on the road simply because they are CHEAP (rusty or not). Also remember that the guy who took LDV to court won the case and received a full refund. I can imagine similar things happening with BYD.
@michaelpurvis64 Жыл бұрын
BYD Australia aka EVDirect doing a Typical Australian Business Stunt by screwing over the customer 🤬
@raymondschembri5042 Жыл бұрын
Then screw them back by everyone cancelling theirs order and they are lumped with their deliveries.
@I_dont_want_an_at Жыл бұрын
exactly. This feels very Australian, in the worst sense
@lumtavon1952 Жыл бұрын
Who owns EV direct, if you know that then you will understand the root cause
@Richard-wt8uq Жыл бұрын
What are BYD trying to do, make potential customers go elsewhere? I'm thinking about it. Over the last year I've become a fan of BYD and have visited their experience centre in Sydney. The Atto 3 didn't interest me as I wanted something bigger. I've seen and been a passenger in the Han and was expecting to eventually buy two of these. When the Seal was announced I thought that perhaps I didn't need to wait for the Han (maybe one of each) because it looks like a great car. However the warranty and servicing matters that have popped up over the last couple of days is extremely concerning as is the matter of the safety rating. I will be buying two electric cars as soon as possible but unless BYD or EV direct fix their warranty conditions and servicing costs maybe Tesla will get my money. I wonder how consumer law will view this.
@dporrasxtremeLS3 Жыл бұрын
Agreed!
@kendigjl Жыл бұрын
If it's good enough product that I don't need to worry about the warranty, then I don't care about the warranty. If it's a shit product, and I need to worry about the warranty, then I don't want the product. If you want to avoid frustration don't pay for a good warranty - pay for a good quality product.
@svenpetersson7881 Жыл бұрын
Cancel your order IMMEDIATELY!
@HTeo-og1lg Жыл бұрын
I think the BYD should take back their agreement with their distributor in Australia. Warranty may be at the mercy of the distributors whom may shorten or lengthen their period of free warranty service depending on their manpower availability and costs concerns. I am speculating here, of course.
@james_l4337 Жыл бұрын
BYD fault, BYD drafted the whole warranty to be same applied for whole Asia (Aus), those little stipulations. However EU got much better deal 5yrs for everything except the battery (longer warranty 7yrs?) So the one to get majority of blame is BYD Asia
@good2freelance1 Жыл бұрын
Basically its Only 6 months Warranty: ''Consumables and Quick-wear parts: brake pads, wiper blade assembly, bulbs, fuses, ordinary relays (excluding integrated control unit), air conditioner filters (Filter net, High efficient strainer, Electrostatic filter), button battery, tires, labels, coolant, refrigerant, lubricants, glass cleaning agent and all kinds of oils and liquids, etc''😱
@scottlashmore4475 Жыл бұрын
Brake pad are not normally a warrantable part due to being a wear item. Same as globes air cleaners fuses etc.
@IggyDalrymple Жыл бұрын
I think I know BYD's concern with warranties in Australia. They may be worried about the electrical connections hanging upside-down in "down-under" Australia jiggling loose.
@icosthop9998 Жыл бұрын
🤣🤣🤣🤣 😂 TY I like that Such a stern Look for a lovely joke .
@carlwest859 Жыл бұрын
> So that justifies the high service costs, constantly plugging everything back together, and putting acid back in the 12 V battery because it keeps dripping out. I don't understand how anyone puts up with being inverted all their life.
@commiepommie Жыл бұрын
Nope, this has been done on purpose and has nothing to do with wiring. They designed the car themed around muscles, well it poses an issue when men drive the car as it isn't the wiring that will be jiggling around. BYD doesn't stand for "Build Your Dreams", it stands for "Beware Your Dick"!
@IggyDalrymple Жыл бұрын
@@carlwest859 That may be why Tesla is considering building a Giga Factory south of the equator manned by inverted workers.
@greghudson9717 Жыл бұрын
That's not all... Being 'down under', when you press the accelerator pedal it generates electricity instead of using it. Simply amazing !
@wolfgangpreier9160 Жыл бұрын
Break pads or 12V battery are only under a manufacturer warranty, meaning when they break it must be because of a production defect. This type of warranty can not be less than 2 years. Otherwise break pads are not in any type of "extended" warranty. Wiper assemblys or tires are the same. Warranty for manufacturng defects but not for usage.
@Clearphish Жыл бұрын
Normally EVs don't cause a lot of brake wear because of regenerative braking. What's up with that BYD?
@rohankilby4499 Жыл бұрын
Agree with you Sam let's hope there is some introspection on EV directs behalf
@NaughtyGoatFarm Жыл бұрын
People need to cancel their orders. Imagine what this does to your resale value.
@johannbrauer9285 Жыл бұрын
The warranties in Norway and especially in China seem to be much better. The Chinese lifetime warranty covers the battery, motors, and control electronics. Just like the GM and Ford dealers don't seem to have any power over their dealers. I am surprised that BYD would let their brand get damaged this way in Australia.
@rais1953 Жыл бұрын
As soon as this news gets out around Australia BYD orders will fall to just a trickle. It's a pity because from what I've heard the cars are good and their batteries are very advanced.
@gregandkaruna6674 Жыл бұрын
What is with this stupid lifetime warranty! It's not based on a human lifetime! It's based on how long a battery should last and most brands are saying 10 years so the so called lifetime warranty is no more than 10 years in the real world!
@peterzeutzius413 Жыл бұрын
EVDrict's management decided they don't want this much orders??
@johannbrauer9285 Жыл бұрын
@@gregandkaruna6674 - It is really simple - there is a 30,000 km/year limit, which means that the batteries run out in about 30 years. How many first owners have had their car for 30 years and drive close to 1M km? They will be worth gold for BYD advertising department.
@gregandkaruna6674 Жыл бұрын
@@johannbrauer9285 It's not going to get a 30 year warranty! Battery makers "all" give a max of 10 years! That lifetime warranty is 10 years! OMG you lot are all stupid thinking that it's 30 or 100 years
@mr260z3 Жыл бұрын
I bet you feel silly cancelling your Model Y order now.
@andrew7455 Жыл бұрын
Try to write a letter directly to the BYD office in China. Maybe they just are not aware of this situation.
@scottlashmore4475 Жыл бұрын
Hey Sam There is no clutch disc in that car, button battery fuses and relays are not usually covered under warranty in other cars, nor are brake pads, common relays are used for things like horn and headlights. As a mechanic there is a lot of items that don’t make sense or I wonder why they even lost them. It has to be a mistake. As you say I’m sure they will rethink what has been printed.
@AKJammer1 Жыл бұрын
Scott meant "why did they list them". He's right, this was a list for an ICE car. I wouldn't worry too much about the 6mo stuff.
@aetnat0k1y0 Жыл бұрын
Interesting... BYD's limited warranty on parts of their EV vehicles. I reflect on the useless warranty on my last (ICE) F-150 truck. (Did I say "useless"... yep... warranty was not worth the paper it was inked on).
@JeffMathias Жыл бұрын
YT creator bias is real too. So many KZfaqrs getting loads of revenue by promoting the cult of Tesla just won’t criticize even when needed for fear of offending/losing subscribers and harming their revenue stream. I appreciate Electric Viking for being independent.
@chap7360 Жыл бұрын
This video is quite sad for all BYD buyers but funny to me since what is happening is exactly what I commented on your last video. The surprise to come with the warranty. Just buy the car and see what happens when you claim something under warranty. Let’s see how smooth sailing this will be if they already change their rules before delivery !
@Waters-fo6rn Жыл бұрын
Sam ... a good summation if the poor implementation of warranty service & costs. Keep up the good work with your reporting of things as they are .....unfortunately it appears in Australia Govt inaction over the years has come home to roost & the incentives to purchase BEV are not quite yet at the level that many would need to be able to purchase. I'm contemplating purchase of GWM ORA but unfortunately that will not be in Australia due to purchase price / ownership costs within Australia . Sorry to say but as a Senior Citizen, owning a vehicle within Australia is now not feasible for me so my hard earned cash wiill splash offshore where I can at least get value for money spent
@thinkfirst9464 Жыл бұрын
Sounds more like a dealer/importer scam possibly not BYD
@danharold3087 Жыл бұрын
How would this save the dealer/importer significant money.
@johnb7430 Жыл бұрын
Its a manufacturer's warranty. Not a dealer or importer warranty. If anything, it HURTS the dealer as people will bring in every little thing while under warranty. But will put up with things they have to pay for.
@lumtavon1952 Жыл бұрын
No, BYD did select an ICE dealer group who must be used to rip-off customers. This warranty tells the whole story of incompetence
@lumtavon1952 Жыл бұрын
@@johnb7430 no this is a Aussie distributor who is in to make big money, left or right. Check out
@thinkfirst9464 Жыл бұрын
@@danharold3087 because the dealer can charge the customer for parts snd repair that the dealer will get under warranty from BYD so in effect gets double for repairs as well as the service cost. I am not saying this is definite just my suspicious mind.
@maxxter90 Жыл бұрын
just cancelled my order, too many issues around transparency. Not a great feeling
@adamdukat3693 Жыл бұрын
--- I did order and still want the car. At the moment of paying the deposit -- it was 7 years warranty or 160000 km. On all of it. Battery and the rest. Now, everything is different. Can that be legal? Let alone "fair"? Lawyers are there, I can ask. And I do agree with You Sammy. I think others will do -- what I do intend?
@lumtavon1952 Жыл бұрын
Hope you are insured for legal assistance. If not they will milk you like a super 🐮
@zanshin720 Жыл бұрын
Thanks for the honest heads up! 👍 Truely appreciate your channel 🙏
@hawtan4536 Жыл бұрын
Most EV manufacturers (non-legacy brand) sell their cars online instead of through dealership to cut out the middleman cost. If BYD is using dealers to sell their cars, they have to share the profit with them or let them make some money from the service cycle. Thus the strange terms on their warranty. It is very obvious. Follow the money.
@SriHari-th4yq Жыл бұрын
Hi Sam, Thank you for an indepth analysis of the warranty details. It looks like the dealer has blown its business case for sales and now scrambling to cover the costs. Even though I stated I’ll not cancel my order now I’m inclined to do so.
@SriHari-th4yq Жыл бұрын
But to put in perspective-when compared to its key competitors. Kia, for example, its customers can pre-pay five years of servicing for $1089 - compared to $1736.68 for the BYD. It's only marginally more expensive than the Ioniq 5 ($1684).
@dietmarwolf79 Жыл бұрын
The MG EV is the clear winner. Seven years warranty on everything has to be superior to the crap BYD wants to throw at you. My reservation for the Atto 3 has been canned, needless to say.
@electronicfarts5105 Жыл бұрын
Wait for the MG4 EV. It's has excellent reviews in the UK so far.
@waynesmith2287 Жыл бұрын
They won't get away with this in New Zealand. Our consumer law is similar to Aussie. And still companies try to sell extended warranties which are just taking money out of your pocket for no good reason..
@yggdrasil9039 Жыл бұрын
This should have been announced up front. The 'oh by the way, forgot to mention that servicing is going to cost you over $3k' is not doing BYD any favours with customers. Bait and switch tactics never really that popular with the punters as it looks really dodgy.
@lumtavon1952 Жыл бұрын
I would say corrupt
@AntEsp Жыл бұрын
In Portugal and EU - 3 years is the legal minimum warranty for autos - except wear parts
@danharold3087 Жыл бұрын
Enough is enough time to cancel the order.
@cadude145 Жыл бұрын
I think you are way right in you use of the Australian Consumer law. As I recall, from watching other Aussie auto experts that the law says something to the affect that you can expect what a reasonable person believes is appropriate for the purchase. So the question then becomes what can you reasonably expect from the car. We here in the US do not have such a law and I wish we did. My 2013 window wipers mothers went out in 2021. I keep my cars forever and I have never had a window wipers moter go out. My 2003 Ford still works fine. Anyway this cost me over $1200.00 to fix, same with my rear lift gate which cost about the same to fix. Was that "reasonable" not to me it was not. Most warranties in the United States very greatly between automobiles. In many cases as you have stipulated you have a 5-year unlimited mileage, or 100,000 mile warranty on the entire car. Then there are other manufacturers who offer a 3-year warranty on the vehicle bumper to bumper they call it and 100,000 mi on the powertrain. So there are a lot of different variations depending on the manufacturer you choose. And I'm really not sure what Tesla's is in the US. Perhaps this is just growing pains for BYD as they enter other nations. It would be good if consumer advocates from Australia could sit down with BYD and help them understand what an appropriate warranty would be for your nation. That way when everything was said and done, it could be signed off by everybody and you would have an agreement as to what an acceptable warranty for that automobile would be.
@duncanburnet9185 Жыл бұрын
Why would an EV have a clutch disc or a release bearing?
@ensteffo Жыл бұрын
It is probably a general list of insurance items applied which is also used for ICE vehicles.
@nelsonoliveira1007 Жыл бұрын
I have an 8 year Full Bumper to Bumper warranty that I paid an extra $3600. Worth the piece of mind on my 2022 Kona EV. I received it Oct 2021 and no regrets for the entry level EV.
@greghudson9717 Жыл бұрын
You wasted your money. Your car already has a 15 year (approx) warranty as described by the ACCC.
@nelsonoliveira1007 Жыл бұрын
@@greghudson9717 I don't think I wasted my money. Bumper to Bumper includes many components besides the battery that's expensive. To add $100 extra for 36 months is all good.
@nick0047 Жыл бұрын
Just when I was going to place an order on the byd. Nah I’ll keep looking, thanks Sam for the heads up.
@jeffbangkok Жыл бұрын
PM 2.5 is air quality. Very important item in China
@foolcellsorryfuelcellmirag4835 Жыл бұрын
MG here in the UK is the same day you get a 7 year warranty. When you look at the fine print majority of the MG ev is covered only for 3 years. Viking if you look at the online warranty for MG it’s 3 years for the majority of the parts . Only one that cover the majority of parts are Tesla and Hyundai Kia
@jarikinnunen1718 Жыл бұрын
There are many middle class cars in six year warranty with combustion engine. Lot of parts to broken in six years. No one give that to consumable parts.
@bscraig7308 Жыл бұрын
How does this compare to warranty conditions for vehicles sold in China? BYD distribution in Australia is looking very amateurish. BYD should punt the distributor and sell direct.
@danoc51 Жыл бұрын
It's a good bet that BYD supports these warranty conditions and uses a third party to keep themselves from suffering lawsuits and liabilities.
@Peter-vn8ue Жыл бұрын
Well Viking we haven't signed a contact as such but paid a deposit with the intention to buy which is good enough in my opinion so the warranty given at the time of paying the deposit should be upheld or at a minimum the vehicle should have an all inclusive 6 year/150,000km bumper to bumper warranty. It's deceitful and does not install great faith in BYD supplying a quality product or they BYD, believe its not a quality product they are suppling the Australian public with that should in theory outlast the warranty by several years. If evdirect and or BYD don't come to the party then they should expect irreparable brand damage that I don't think they will recover from. Byd is new to Australia, people are hesitant about this Chinese brand and this isn't going to help their cause as they try and launch the BYD brand in Australia.
@lumtavon1952 Жыл бұрын
BYD sell to a distributor and that distributor can do whatever they want in Australia. So that distributor is a milk farmer, after your money only! BYD has been stupid but now most likely have a binding contract so game over before it did start
@Peter-vn8ue Жыл бұрын
@@lumtavon1952 I'm sure BYD have a lot of conditions built into the contract with the Australian distributor let's watch this space for the next few weeks and see how it plays out.
@bvg6924 Жыл бұрын
Woah that’s as expensive as my diesel servicing! That’s why I went out and bought a Tesla..
@johnbush8254 Жыл бұрын
Glad I'm not caught up in this. It's a learning curve. Hope my Volt lasts until 2030.
@thatsanicepicture2 Жыл бұрын
They saw "Mad Max" They know how you Aussie's drive cars.
@Darky. Жыл бұрын
Well said sir! If I were BYD direct I’d be a little concerned about how the brand value is slowly being eroded by 3rd parties.
@mondotv4216 Жыл бұрын
The car doesn’t have a clutch or a release bearing. It’s a single speed. A lot of those things seem like they refer to their ice vehicles.
@edvoon Жыл бұрын
Was tossing up between BYD and Tesla, well this makes the choice much easier. “I have altered the deal. Pray that I don’t alter it further “
@greghudson9717 Жыл бұрын
Read the Tesla 'order' (if or when you make one). It allows them to alter everything because it is not a binding 'contract'. Not must different to this BYD debacle ...
@josephnapoli1694 Жыл бұрын
Hi Viking I have been following for a while now and I just want to tell you thanks for clear unbiased reporting on EVs. That said I have been waiting for BYD to come to the USA and have bought a fair amount of their stock. One of the questions I was going to ask was do you know the reason the stock has gone in the past week. Now I know when a company enters a new market and changes warranties and adds crazy charges, I think it's time to sell their stock and look at other brands
@matthew5791 8 ай бұрын
Had part of my Atto 3 damaged because two screws fell out under the front end. Was told by a BYD service manager it would not be covered under warranty because MyCar did the first service. He said I would need to try to get MyCar to pay for it myself! Booked that service on the BYD web site. Clear breach of consumer law regarding car warranty that they will be wise to back down from.
@fayloves Жыл бұрын
Save the crap. Just cancel the order. Easy.
@davidakenson7173 Жыл бұрын
Let’s not assume that this is the last surprise from EV Direct either. I don’t trust them and won’t be buying the Dolphin.
@hanswitvliet8188 Жыл бұрын
Two sides of the coin: EVs are currently so hot merchandise, that manufacturers think they can get away with it anyway. Otoh, such long warranty on wearable parts, like tyres, shock absorbers, windscreen wipers aren’t realistic.
@wrmcphee Жыл бұрын
Does Australia have a law forcing manufacturers to warranty anything for a specific time? If not, they could provide no warranty and just leave it up to the consumers to determine if they still want to buy the car.
@cerruti1881au Жыл бұрын
The truth is that EV Direct - the dealer wants to get more out of the ongoing services. Should lodge an enquiry to ACCC.
@inclusivelove5165 Жыл бұрын
Good video! Thanks
@g0fum Жыл бұрын
So basically what you're saying is that it's not BYD doing this but Australian dealers etc.
@SuperMcgenius Жыл бұрын
Thanks, good work sir. I will stay away from this product.
@ainschuntayleuhn1147 Жыл бұрын
Suspicious sounding terms. It sounds like they plan on making some after sale profits.
@PeteLenz Жыл бұрын
Sam, you really need to dig into this - what entity distributes BYD in Australia? Is it some 3rd party not owned by BYD or an Australian BYD connected business? Edited to add: in the US Kia and Hyundai were initially dreadfully unreliable. How did they counter it? They increased quality of their cars and started offering the longest, most comprehensive warranty of any car company in the US. What BYD is doing is absurd.
@lumtavon1952 Жыл бұрын
Find out who owns EV direct and you will understand.
@spartakus24au Жыл бұрын
It’s a cluster fuck what BYD have arranged. Sales in Australia is via Ev Direct (Nexport) and sales are performed (unfortunately)via traditional car dealerships owned Eagers Automotive who run the majority of car dealerships in Australia. Servicing arrangements by My Car of which the costs are a absurd. The warranty is absurd and parts of it literally make no sense for an EV
@Flyingcircusclown25 Жыл бұрын
For comparison, Yuan plus in China offers 6 years/ 150000km warranty on the whole vehicle plus lifetime warranty on the battery, motor, and electric system for the first owner.
@RAG0407 Жыл бұрын
Surely the issue here is with the service providers for service.
@lumtavon1952 Жыл бұрын
So what, that's China. Down under the distributor decides, noone else
@davidwatson22 Жыл бұрын
The led lights on my ice pug 3008 are classed as a consumables and not covered by the warranty
@javic1979 Жыл бұрын
In 2015 I brought a VW amarok with a 3 year unlimited warranty, i could of paid extra for another 2 year on top of that. and they still replaced the headlights after the warranty had expired. (one was replaced within the 1st year and due to a defect with the plastic 2 years later it looked like it was no longer roadworthy, the other had a touch of sun damage so they replaced both with updated units) Its time the laws change that manufactures must warrant cars for a minimum of 200,000km and 3 years, this will improve quality and the overall environmental impact.
@PCLoadLetter Жыл бұрын
I’ve put a lot of kilometres on my 1/2020 Tesla Model 3, and their service guys still fall over backwards to help me out. When I was in Sydney last December at 134,293km, they comped new front upper control arms and the corresponding wheel alignment. Then in April, when my first scheduled service interval hit at the 2 year mark, the Canberra service centre, who I can’t speak higher of, did the brake fluid check as specified in the owners manual, for $24.
@kennethadams5796 Жыл бұрын
Would you really want to fight the company to enforce Australian law. How much is your time and energy worth?
@take5th Жыл бұрын
Clearly seems as if they wish to use the most lightweight, medium duty hardware and electronics. Likely will also seek to sell extended warranty for those parts like electronics, echoing the worst parts of the ice buy experience. I recall Elon snickering at mention that byd is competition, followed by, have you seen their car? I haven’t, but presume it is like the first Kia. Spindly. Must be priced right to win that segment.
@kalmdwn7711 Жыл бұрын
sounds like those normal ev wear n tear parts. basically motor & battery warranty.
@pauljeffery5691 Жыл бұрын
Good on you Sam for speaking up about a company you have invested in, shows a lot of integrity 👍
@vivMak23 Жыл бұрын
Visited the store yesterday and when I asked about warranty issues mentioned here the person said, there is no change in warranty and they are receiving orders still despite of warranty issues.
@vancity2349 Жыл бұрын
Thats too bad. Living in Canada I only know about them through this channel. The car itself must be good or we know the Viking would not have bought one. It seems like they have so much potential but very odd and concerning things in the background. Thanks for catching this!
@kennethtaylor6533 Жыл бұрын
Thanks for your warning I was in the process of ordering one
@MathewBoorman Жыл бұрын
BYD Newzealand have the owners manual posted, which includes scheduled service.
@MonsterSound Жыл бұрын
CANCEL it
@laichuonkui69 3 ай бұрын
Yah. 👍👍
@jimgraham6722 Жыл бұрын
The suspension item carve outs, wheel bearings, shockers, clutch (why does EV need clutch?) display etc are a worry. Australian road surfaces take a heavy toll on vehicles (lots of shake, rattle and roll). Sounds like initial testing may have shown the vehicle is too fragile too support a reasonable warranty under Australian conditions. Looks like the old Commodore has had a reprieve and will need to soldier on a few more years. At least it is built like a brick shithouse, it's showing no sign of falling apart.
@cryptoslacker-464 Жыл бұрын
Good point. The road here are completely stuffed. Potholes everywhere. I massive rain events didn't help too 😕
@michaelginever732 Жыл бұрын
What's the story in New Zealand? They received their cars before us. Do they have a distributor or do they sell direct to the customer?
@good2freelance1 Жыл бұрын
Sounds like No warranty at all. Warranty to me means EVERYTHING is covered and took care of. If EV direct is fair, they must match the Warranty in China !!!!
@GreenDriveIndia Жыл бұрын
Pm2.5 measuring instrument is used to measure air quality.
@PeteLenz Жыл бұрын
Consumers will *not* stand for this - particularly when the competition is so far superior! You must cancel your order!
@aknsd2009 Жыл бұрын
All I can say is hurry up Aptera. If I have a problem with Aptera their factory is just down the road from where I live. I will see my first Aptera in person on September 10 at the fully Charge event in my beloved San Diego. People who live near the San Diego area will be the first to receive their Aptera. Mine will be the 400-mile range model with full solar array.
@cococoo1c Жыл бұрын
How come people in Auckland are allready taking delivery of their Atto 3 of as yesterday
@sahar_services Жыл бұрын
You do not need to justify to us to cancel your order.
@gregpointing7228 Жыл бұрын
I suspect BYD have confidence in their vehicles. The issues in Australia appear to have developed only since the appointment of AP Eagers. What is the situation in NZ and Singapore?
@rnmike1569 Жыл бұрын
6 months to cover ANYTHING on a new vehicle is ridiculous.
@anthonynixon6193 Жыл бұрын
Do fit-for-the-purpose provisions apply?
@marcwatson455 Жыл бұрын
Masters of Bait and Switch...
@JimJim-bt5ht Жыл бұрын
Very well said
@tomfinn6634 Жыл бұрын
Yikes! Glad I didn't put a deposit down 😱
@dhincks1 Жыл бұрын
Sounds like an ice warranty. Clutch etc.
@Peter110662 Жыл бұрын
Well said
@ericng9813 Жыл бұрын
According to byd internal source, byd has now over 200 thousand oversea orders and 800 thousands local orders that cannot be fulfilled now. Byd is controlling the 4s shops strictly in China so that they are not allowed to raise price or request unauthorized charges for customers to jump the queue. But byd may not be able to control the behaviors of distributors overseas . As far as the demand is huge than the supply in overseas, additional charges and unfavored terms against customers may not be avoidable.
@icosthop9998 Жыл бұрын
Ok
@lumtavon1952 Жыл бұрын
They did select the wrong team to represent them in Australia. So they will milk all buyers in a clever way, count on that
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