Thanks!!

Dear, Marianne We kindly ask you to contact our customer support team regarding this enquiry. You can reach them thru this link: support.thule.com/hc/en-gb/requests/new They will assist you as soon as they can. Best regards, Thule Team

The carrier has a confirmed fit for that specific car. Please reach out to us through our support pages on thule.com with images of the installation and we will help you.

Hello! So happy that you are interested in Thule OutWay Platform. To check if we recommend this bike carrier for your car then please use the Buyer´s Guide on our website: www.thule.com/en-gb/buyers-guide?c=bike+carriers (please change the website to where you are located) Thanks!

You tighten both sides separately until they have a good fitting as shown in the manual. SInce there are two wires with two tighteners you will not get the exact same pressure on both sides with one motion.

@@thule I found the issue. One knob needs to be spinned the other way around..

Any answers to this?

Was asking myself the same. I think since it's hardened glass, the window will not break, because the area of pressure is big enough. Car windows will break when hit by small hard materials, e.g. small stones.

Not all sedan's are created equally. Please use the fit guide on thule.com to make sure it fits your specific car before purchasing and installing the rack.

@@thule Hi! I contacted Thule support for help. And it actually fits my car. Thank you. :)

Please use the car selector on the boot bike carrier page to see if we have a solution for that specific car.

The wires cannot be changed on the product. Please make sure that the product fits your car by using the guide on thule.com.

Hi there Richard! We advise to use towbar mounted bike carriers as they can take heavier bikes and has a higher max bike weight. Our rear door bike racks has a max bike weight of 15 kg per bike unfortunately. If you need any advice then please reach out to us thru this link: thuleab.force.com/hc/s/?language=en_GB Talk soon!

Danke für den Hinweis 👍🏼 und würde der Träger auch zwei Hollandräder halten inkl kindersitz?

@@mpunktde Zwei Räder sind kein Problem. Kindersitz müsste man ggf. abnehmen. Bin mir nicht sicher, ob er die Windgeschwindigkeit beim Fahren aushält.

Max tire width is 3" and the maximum weight of the bike is 15kg

If you place the feet on the metal of the hatch the metal will be pressed in and a dent created. That is why you place the feet at the lowest part of the rear window.

Thanks for your question Daniel! We regret to inform you that we do not have any compatible rear door mounted bike racks for Kia Sportage 2021 unfortunately. Please have a look at the two other mounting options we offer: www2.thule.com/en-gb/buyers-guide?c=bike+carriers

Climb up?

You need to buy a harness and a rope, so you can climb to install your bicycle.

Hello! Thank you for your interest in Thule OutWay Platform! This is only compatible with the Hatchback version and not the estate one. So please make sure that you use our Buyer´s guide and fill in the right specifics for your car and see if its recommended: www2.thule.com/en-gb/buyers-guide?c=bike+carriers&q=fqrh9vFwL

Thanks for your interest in Thule OutWay Platform! This model is indeed compatible with Renault 2019 Kadjar, you can see this on our buyer´s guide here: www2.thule.com/en-gb/buyers-guide?c=bike+carriers&q=2QJ7EUPaL

@@thule my car has a plastic spoiler do i need the spoiler strap and if so how are they applied because nobody seems to know going off the istructions as they are not clear

@@ngroom7 Please contact our support team and they will assist you further. Please use this link to contact them: thuleab.force.com/hc/s/contactsupport?language=en_GB Thank you!

Great question! If you please reach out to our support team and we will be happy to help you. Please use this link to contact us: thuleab.force.com/hc/s/?language=en_GB

@@thule I'm interested in this response as well and I suspect many owners are wondering the same because so many road bikes have bottle cages just there!

@@GravelHerault You can attach the claw to the whole frame of the bike and not just the place where the water bottle is situated.

@@thule hmm I really tried with no luck, the arm's claw really wants to hold the frame at the specific location where a bottle cage can be attached, so I went with dismounting it… not so big of a deal. Maybe it depends on the frame or bike geometry? Thanks for taking the time to reply.

Hello there, thank you for your question! The max bike weight for this model is 15 kg for each bike, and its not possible to exceed this weight even if only one bike is carried. Please take a closer look at the technical specifications for the carrier on our website: www.thule.com/en-us/bike-rack/trunk-bike-racks/thule-outway-platform-2-_-993005 and don´t hesitate to contact us if you have any questions.

@@thule when are you going to make a ebike rack. That isn't a Tow bar mounted one?????

@@phantombigballs8165 Thank you for your input! We will make sure that our team receives the information that there is an interest for options to mount e-bikes on other carriers than the towbar. Thank you!

Hello there, we advise against to open the boot when bikes are loaded on the carrier. Kind regards, Thule

Hello Diego, thank you for your comment! Please use our Buyer´s Guide on our website and specify the car there: www2.thule.com/es-es/buyers-guide?c=bike+carriers You can then see if Thule OutWay Platform is compatible. All the best

The Thule Outway Platfor takes 2 bikes. Thule Outway Hanging is available in 2 and 3-bike versions.

Hello Olly! You can mount carbon frame bikes on Thule OutWay Platform 2, the bike arms are equipped with Thule AcuTight torque limiter knobs that click when the optimal torque is reached. We do also have the Thule Carbon Frame Protector as an accessory for extra protection: www.thule.com/en-us/bike-rack/accessories/thule-carbon-frame-protector-_-1692661 Just reach out to us if you have any questions.

Hello Jan, thank you for your question! The speed limit for Thule OutWay Platform is 130 km/h. But please check your local traffic regulations as well. Best, Thule

@thule I'm still waiting for your response to my online claim..

@@Yves86 Hi Yves, sorry to hear about the incident. When you drive in windy conditions you need to lower the top speed and also make sure the bikes are attached correctly so the arms cannot slide along the frame to a thinner area and release.

@@thule Well, the top speed that you recommend is 130 km/hr. I reduced my speed to 100-110. Below that is even dangerous to be driving on the highway. Secondly, the bike was attached correctly. I heard the 'click' sounds twice, it was locked. The product, in my view, is untrustworthy and i'd like to send it back.

@@Yves86 Please contact the dealer where you bought the item to do a warranty claim.

@@thule I did that and they don't accept it because they say I have no way of proving that it was installed correctly. In the meantime, I've bought another Thule model, the Outway Hanging. I would ofcourse never do that if the other model was working like it should.

All three Thule Outway carriers have been tested on the CX-9 and is approved to fit. If you have issues fitting it please reach out to us through our support pages on thule.com

@@thule and Lexus NX200t, MY 2017?

@@petertrhan6811 If the car is not on the list we have not tested it yet or the car is not allowed to carry the carrier.