Hi, @mrs.e3909, I'm so sorry that your situation is making you tired. We do know that there are many places where things are not done well, but we feel that we must always try. I'm wondering if it might help to talk to one of our team members about your situation to see if we could discover some ways to connect with the staff. Please reach out to our team at consult@teepasnow.com or call 1-877-877-1671.

Great suggestion, @richardandreao1332! Thanks for sharing.

This is good advice but staffing is so limited that if there is no one to bathe your loved one, they don't get bathed, if housekeeping doesn't work on the weekends, your loved ones room stays dirty until they come in or decide the room looks dirty enough to clean. I can email a unit manager and it may be days before I get an answer. Calls go unanswered in units and if I leave a message, no one returns the call. Follow up on anything is very poor. Care facilities are in dire shape post COVID. There is a nurse and one aide for 26 people in a memory care unit. This facility's website says they "treat our residents like family". They advertise courtyards, activities, caring staff delicious meals, and communication with family. Not a word of this has been our experience for our loved one. I have talked to a Teepa Snow regional person and she said they do not make business calls to promote their training services for staff, but that I could pass on her contact info. I don't think the administrator would act on anything I pass on. It is a sad fact that our loved ones who need to be in care for safety are not getting adequate care. I hear stories monthly through my Alzheimers support group. Licensing doesn't mean a thing on a daily basis.

Most clients don’t get visitors routinely, so if a client gets family coming by routinely but at different times, unannounced, you’ll get the best picture of what’s occurring at the facility and how your loved one is being cared for. I would also ask how many employees work a shift vs how many clients there are at that present time. They’ll always tell you they are fully staffed when that is rarely ever true. Ask if there is a nurse always on the shifts, not available because that just means the facility can call them at any time, but if a nurse is always there at the facility. Med techs are not nurses but strictly pass meds, so don’t let them mislead you with throwing that title out there. Med techs also aren’t doing floor care, nor are the nurses, so those you don’t count for the persons providing actual care on a shift. You can also press the call button when you are visiting when you or your loved one needs something and see how long it takes for someone to come when they don’t know you are there. Unfortunately these are the ways to find out if the care facility provides what the tour guide/director has promised you.

Awesome! Thank you @misemefein-ws6tp! You might also want to check out our website (www.teepasnow.com) or follow up on facebook (facebook.com/teepasnows.pac/) to get even more information. Lastly, if you subscribe to our channel, you will be notified whenever we add new content.

You are very welcome, @misemefein-ws6tp. I'm sorry for your loss, but I'm happy that you are getting help to work with and support your brother. Thanks for all you are doing for him.

Thanks for sharing your thoughts and experience, @tiseniaalombro6428!

Hi, @kew3264, thanks for watching even if it was difficult. Sometimes we have to have difficult discussions to help others learn, yes? Thanks for subscribing too!

@@teepasnowvideos That’s for sure. To have this level of insight and understanding, it’s clear that you’ve been in that room having those conversations many times. So good of you to share your experience and wisdom. I have learned a great deal since I started following you a few years ago. And I recommend your videos often.

You are very welcome, @DianaRojas-hn3xh!

Glad to hear that you enjoyed the discussion, @debbiebunting6052. Thanks for watching and commenting.

Hi, @stanhensley3082, yes it's true that many care partners are alone and doing the best that they can. We hope that by providing help through Positive Approach to Care and using Teepa's techniques, we won't have as many complaints, but we can celebrate things that are working well. If you would like to discuss in more detail, please reach out to us at info@teepasnow.com or call 1-877-877-1671.

Hi, @simonquin9796, are you saying you would like to be involved in more of a discussion on this topic? If so, please reach out to our team at info@teepasnow.com to connect more. We often expand on the topics we do here if there are people interested.

Hi, @nickeystamey, that's a difficult question for sure. If you are wondering if or how to make that decision, please reach out to our consulting team who can work through the issue with you. Consult@teepasnow.com or 1-877-877-1671.

Hi, @donelleshorter5117, thanks for asking your question. As a member of Teepa's staff, I'm answering you with this thought - I think we can always attempt to have a discussion with any staff or organization as long as we remember to come with curiousity and a willingness to work together. We believe that asking rather than telling goes a long way to connect with others. If you would like to discuss your particular situation in more detail, please reach out for a free 30-minute consult at consult@teepasnow.com or 1-877-877-1671.

Hi, @micheale-lynnjackson7839. Great question about name tags. We totally agree that folks should wear name tags as a way to connect with those to whom they are providing care. We also suggest that the name tags be worn on the right side near the shoulder so that they can be easily seen. If you would like to talk with someone about how to approach the topic with others, please reach out to our consulting team. Consult@teepasnow.com or 1-877-877-1671.

Hi, @SportsPhanatics, I'm so sorry to hear about your father's situation. Why don't you contact our team to talk about things and see if we can help you with some ideas and/ways to approach the hospital? Consult@teepasnow.com or 1-877-877-1671 to connect with us.