TraxNYC Staff Does The UNTHINKABLE!

TraxNYC Staff Does The UNTHINKABLE! | Trax Uncut Ep7

Рет қаралды 35,064

Ай бұрын

TRAXNYC's unrivaled customer service in Part 2 of our series. Dive deeper into our dedication to excellence in the luxury jewelry market as we explore advanced customer service strategies and the ongoing support we provide to our team. This episode gives you an exclusive look at our innovative training methodologies that continuously elevate our service standards.
Experience firsthand testimonials from our team, sharing inspiring stories of challenging client interactions and how they successfully navigate them with finesse and dedication. Furthermore, our leadership team discusses the impact of our commitment to superior service on long-term customer relationships and business resilience.
We value your thoughts! Share your feedback in the comments below and let us know what aspects of customer service you’d like us to cover next!
Live-Chat with a Jeweler on, m.traxnyc.com (Financing & 2-Year Layaway is Available!)
For White-Glove Service via Instagram DM: @petertraxnyc, @kenny.trax, or @qurbe_traxnyc .
Visit the Shop: 64 W 47TH ST, NEW YORK NY 10036 (Monday - Friday: 11AM-6PM, Saturday & Sunday: 11AM-4PM)
Contact Us:
Speak To A Live Agent: 212--872-9692
Check out all of our:
Chains: bit.ly/3s6wtHO
Rings: bit.ly/2L8S3Jx
Earrings: bit.ly/2Q75dWo
Pendants: bit.ly/2JcuVZ5
Men's Watches: bit.ly/2WPWkSO
Sapphire Collection: bit.ly/3s57tR4
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WANT TO START YOUR CUSTOM PROJECT?
Call us at 212-391-3832
Email us at custom@traxnyc.com
www.traxnyc.com/custom_jewelr...
#TraxNYC #Gold #Jewelry

Пікірлер: 220

@AdakStillStands Ай бұрын

There are some elements of Customer Service that will never change. Mutual respect. Prompt, competent assistance. Manners. Bringing Good Old Fashioned Customer Service combined with the power of new technology home to TraxNYC.

@omelashomelas Ай бұрын

The dramatic action music with the dude explaining the improved call quality 😂

@PursuingValhalla Ай бұрын

"Here at Trax NYC we realised that what companies have been using for ten years actually works!"

@Anzner1993 Ай бұрын

Whoever edited this video is funny from the dramatic music to the bright filter they put on the video that makes it look like everyone is wearing lipstick lol

@tetherblows 26 күн бұрын

bros been studying the history channel

@zatotheck 24 күн бұрын

I think they are trying to put together a promo for a possible TV show

@user-kd8hl4wf6g Ай бұрын

all of us at work been addicted about Trax Uncut , drama on dram we love it here , 8 of us , you are the best Max , TRAX number 1

@justanotheraveragecanadian Ай бұрын

i was a hater but trax and melisa are people like me just trying to work hard live life and be happy, respect maks and traxs staff.

@Itsxthebk14 Ай бұрын

U sound like an idiot

@maggiealysonkelly Ай бұрын

Sammme, now I think he is A+. First time I saw him, was in that luxury bazaar episode. Wonder what the whole story was there

@IamEsaias Ай бұрын

i was a lover

@daddyschainsjewelry Ай бұрын

What was there to hate at first? I’m genuinely curious. I’ve never seen him. Try to scam anybody. It could possibly be that some people just think that if somebody’s making a profit that it’s automatically a scam and most people will hate because of that. I’m not sure I’ve always been a supporter.

@maggiealysonkelly Ай бұрын

@@daddyschainsjewelry I love the guy now. Just had to see more of him. Maybe just a weird edit on luxury baazar not sure.

@user-jt9wr8tk9e Ай бұрын

That sht need to be on Netflix, great show , great quality , my whole family love watching every week , we’re doing a whole debate about this show Max make a big change , Melissa we love you here 😁😁😁😁😁

@tetherblows 26 күн бұрын

its half ghost hunters half pawn stars. def history channel

@RadhiaHorchani-gz8ej Ай бұрын

every ship has a captain. my all respect and appreciation to the man hwo providing the appropriate atmosphere for these young people to work as one team and a harmonious and cooperative family, despite their different nationalities, languages, religions, and origins...

@julierieder9762 Ай бұрын

I provide the most amazing customer service. I always put the customers first and I have earned many customer service rewards. Amen 🙏

@FenerAttack Ай бұрын

Melissa has always been mad cool! I was at work while looking at the website, and she did want to assist me! Too bad I had to run to my patients room or else I would of replied, BIG LOVE to TraxNYC can't wait to buy some good ass jewelry!

@AndreaDoesYoga Ай бұрын

Amazing dedication, TraxNYC team! 👏

@Antp253 Ай бұрын

Trax = 🐐

@Hobbyseason Ай бұрын

Always shine after the rain 🌧️

@peterdalce6456 Ай бұрын

Seems like they getting better Max thanks to you , best jewelry services 💯💯💯💯

@nomostudios67 Ай бұрын

Crazy how far Melissa has gone

@justanotheraveragecanadian Ай бұрын

Yeah I use to be hater of hers but hear her story she’s a role model for the next generation hard work paid off for her and that’s great to see!!!

@SpontaneityJD Ай бұрын

wheres she from?

@cooldaddyfunk Ай бұрын

Maks I'm mad proud of you bro. Incredible really. Incredible work is an understatement.

@jamieblair1830 Ай бұрын

Absolutely, Respect This Man Getting That In You Rock TRAXNYC!!!!

@majormindsbeats7740 Ай бұрын

man im hooked on this series trax took us in deph of how it really is in big buisness wow

@MontclairWatches Ай бұрын

Traxnyc the best jewelry shop in the district 💯

@ItsEricCastillo Ай бұрын

Progress 💯

@user-kd8hl4wf6g Ай бұрын

and a lot of Progress i love the sound of that , keep them tight Max Good job Max

@Isaac-jm9do Ай бұрын

Nice bro your awesome

@dipendrasah4255 Ай бұрын

Real business happening 👏👏👏

@TonyDuran18HD Ай бұрын

I work at T-Mobile CEC (Customer experience center) been doing it for 7 years and call center work altogether 14 years. We use a A.I system internal that we have all our documents and more into it that helps to answer and do stuff internal that would blow people's mind. Yall are on a super good track to help yourself and customer by having A.I . Blows my mind people would be late or take long breaks or lunchs. We have productivity goals and I Exceed them always because I treat my job like I'm a owner which Iam since we get lots of stock each year. The better I do for my company, the better my company can do for me and my customers. If I lived in New York I'd love to show you a week of me on the phones and computer. I love my job but I always keep my door open. Biggest thing most people should take from any job just like your dating someone do your best and leave no stone un turn so you never look back and say I wish I did this different. I wanna look back and say I gave everything I got to have been the best I could be. Much love - Tony 💙

@joelkassen3733 Ай бұрын

I love how this guy runs his business.

@edwardemery2092 Ай бұрын

Max is one of them 1 in a billion type of guy's man real legend so motivating.

@DoughboyGod Ай бұрын

🔥🔥🔥🔥🔥🔥🔥

@Russell_1987 Ай бұрын

Trax is starting to get traxtion his channel banging great videos out this is how you market your goods 😊 #boss #jewelryking #goals #sortyourshitout #newyorkking 😊

@andybinhho Ай бұрын

Trax Uncut lowkey a crazi name

@travwayfar Ай бұрын

TRAX FOREVER!!

@josephbelsito8469 Ай бұрын

Inspiration for the rest of us 🇺🇸

@avsmallikarjuna5692 Ай бұрын

Good learning

@I-canMakeTheGlobeShift Ай бұрын

i live in seattle. big fan of the series.. im gonna be calling Them within a week to start me a custom ring order project..

@jeinnerguccii Ай бұрын

How did it go??

@akhrormuminov7180 Ай бұрын

Max. With all due respect. If these guys ain't doing their job, hire one of those call centers, legit ones from other countries 😂

@elixexo4011 Ай бұрын

9:06 this guy is smooth

@omariondj2000 Ай бұрын

Max, the person responsible for the hiring keep him as first pick for hires 🎯

@rayaaron2232 Ай бұрын

Wow , Very Impressive Crew. ! MR. Maksood Agadjani Be A Mentor , Understand You Have To Invest On Talented & Untalented Employees Before Kicking Them To The Curb , Mold Them Hands On Over & Over Give Them A Week ! I Used To Hire Barber's For My Shop , I Would Always Say , "Here At My Shop Your Going To Cut Hair My Way Forget What You Been Taught !" Peace & Joy From Tijuana , Mexico 🇲🇽 Ray Aaron ❤

@sweeneytodd1586 Ай бұрын

I feel alot of watchers could've felt like i did . At first i thought Max and alot of other jewelry sales / owners were just rude and a person who lost touch with reality , but i do need to say after watching and just keeping this to myself never commenting that i see a difference in Max now either i just changed my feelings or Max is a good person , i believe the latter 👍 keep it up

@trans_ben_shapiro Ай бұрын

"uncencored" LMAOOO

@cooldaddyfunk Ай бұрын

If I still lived in the city this is where I WOULD wanna work. 100%

@timjohnson8725 Ай бұрын

Last year dirty Danny did Max wrong ... What's the update??

@Flurbo69 Ай бұрын

Micky could possibly be the best looking man I have ever seen!!!!!!!!!

@cooldaddyfunk Ай бұрын

Haha yo I even have that same 30$ black sling pack that they have on. Weird lol. They're durable. Amazing to watch this business since before it was anything but an eBay account TO watch!

@angryalientv4964 Ай бұрын

Broo i saw your fight that was epic. Bigger fan of you now

@user-yv9qv7tl1e Ай бұрын

Missed calls doesn't necessarily mean missed sale

@drewstearns3015 Ай бұрын

but theres always that possibility 🙂

@Mastercookiee Ай бұрын

You should definitely do a giveaway in San Francisco I will take off work just to be there trax! You give people a chance in the scavenger hunt or giveaway at least you’re the only person who do it!

@berleyjohnson4039 Ай бұрын

Trax for president!! 2024!! 😂

@joenestor1673 Ай бұрын

Melissa cracks me up 😂 I’m guessing English is her second language and it seems like she can’t think of what she wants to say as fast as she wants to 😂

@richguevara2721 Ай бұрын

1:31 I swear that's a clip of Anup right in the center. Lol.

@FiveMissiles Ай бұрын

it is lol, probably just some old b roll

@tommywilliams2024 Ай бұрын

Could you do a video explaining IGS stamping or the different stamps on gold thanks

@user-jt9wr8tk9e Ай бұрын

The biggest in Diamond District 💯💯💯💯

@KingGandhi66 Ай бұрын

Gr8 ep

@KRYZHANOVSKAYAIRINA Ай бұрын

Cool 🆒🆒🆒🆒😎 Respect. Love. Prosperity!💯 Best in NYC

@elixexo4011 Ай бұрын

This series is interesting 🤔

@lizadc1996 Ай бұрын

How are u idol? U are very lucky❤ take care always for your family

@navyveteran2024 Ай бұрын

09:07 He was about to close. That is an indicator that they are desperate for a sale before the close of the store. Not TraxNYC but, the other place... Going the extra mile by giving his personal cell and keeping the customer informed that they are important and NOT the sale. This is what makes the sale!!! Always, the customer first, DO NOT MAKE IT ABOUT THE SALE!!! You young punks out there, read, Zig Ziggler!! Invest in good Cisco Firewall(s) and switches. Make sure you (If you have) VOIP systems on a separate VLAN, Date on another VLAN, and internal communications on another VLAN. Can never have enough protection...

@alexanderc3467 Ай бұрын

this will be a banger lmaoo

@TsarHare Ай бұрын

no ear rings. safe ears. nice words, positive great constructive vibes

@therealanthony4978 Ай бұрын

My boi in the vest know how to customer service

@GratitudeMan33 Ай бұрын

Mazalsa! 🦩

@wrldnkaos76 Ай бұрын

💎👑

@MrFfrenchh Ай бұрын

Crack that whip! The workers gonna f around when the cat is gone.

@inkcap1002 Ай бұрын

I would like to send TRAX NYC some proper cheddar cheese..from Cheddar in south west England......quality jewelry deserves a gift of one of the best cheeses in the world. Please let me know where to send it and Ile have it shipped straight away 👍 x

@thereissomecoolstuff Ай бұрын

Trax doesn’t eat cheese, he makes it.

@sypevracks Ай бұрын

love trax

@TsarHare Ай бұрын

progress big.

@JoshySaucy Ай бұрын

Every Client Every Time No Exceptions No Excuses

@AdhdMedsWhere Ай бұрын

I might move over there to work

@Treflips Ай бұрын

Trax I would love to work for you in some capacity ! I do photography, graphic design, great with people. This isn’t the platform to reach out but I figured I’d take a shot. I respect your attitude allot and how you deal with things and it’s attractive as a strong team member. God bless brother

@ryen49 Ай бұрын

send them an email with your best work bro and whatever you do keep the pressure on, show them you are serious and that you can add value etc go develop the business relationship you got this bro! good luck!

@TAINO916 Ай бұрын

SHEEEEEEEESH

@AdhdMedsWhere Ай бұрын

Smooth

@EnochFreePress Ай бұрын

Should i ever hit some serious wealth, im headed to TraxNYC

@MATAamigosLjefeCodm Ай бұрын

good customer service

@thisisme1459 Ай бұрын

🔥🔥

@joenestor1673 Ай бұрын

You should have pre made common questions for a the AI bot because a lot of times if you just word a question differently a little bit the bot gets confused

@SmileGodLovesYou1982 Ай бұрын

Why can’t you have people work from home based on schedules and breaks. So calls are forwarded to these work at home individuals while other folks are either out office or on breaks. Along with after hours based on international time zones it’s not that hard to miss calls.

@mindieta95 Ай бұрын

This is cool definitely should keep it up! And Melissa is beautiful 😍 she from Israel?

@miguelandas4738 Ай бұрын

Yeah I remember I bought some earrings, I didn’t like them. And i asked if I can swap it for something a little more expensive, and pay the difference. I never got a text back.

@letsduel Ай бұрын

Masalsa 😆 yes!

@kmktruthserum9328 Ай бұрын

I thought the thing that the staff did that was unthinkable was misspelled the word uncensored on your thumbnail 😮😂😂

@RollinWithBowlin Ай бұрын

That awesome you dont keep the bezels for your custom watches ive seen other jewlers keep them and sell em

@MdshobujMan Ай бұрын

Boss ...... ....... ..you ...... ......... Boss ❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤

@abrahams.lincoln6749 Ай бұрын

Traxxxxx.

@footballstilllives Ай бұрын

I'm the first one here😅😂

@speakingout6345 Ай бұрын

Are remote jobs available?

@natalieforwood2651 Ай бұрын

thankyou.

@migooknamja Ай бұрын

11:09 "stuck in customs" Translation: the customer needs to pay import fees for customs to release, but he doesn't want to do it so it is "stuck"

@barryholiday8998 Ай бұрын

👍🏻👏

@JohnRobb-kh6ct Ай бұрын

Just a simple way off getting a sale tip' ask what's your budget Bro' 🎉🎉🎉 noone in NY lacking or they shouldn't be in the door therefore they want to show you what they got 💰

@billaslog4398 Ай бұрын

Why am I so invested?

@cartap22 Ай бұрын

Car tap discount

@Black_Jesus3005 Ай бұрын

Hell yea! 🫶🏽

@DD23-1 Ай бұрын

How much Gold can I get for about 10-20k for example??? No Jewelry! Just Gold!

@user-ko5qm4bn4u 17 күн бұрын

You thank you , sir , thank you very much 1:20

@dawidstone3285 Ай бұрын

Awesome Mr Trax! I remember ordering twice from the website by Someone in the chat! All was good but took 2 months for my things to even get here why? Never ordered again!!

@MdshobujMan Ай бұрын

Boss ........ Your gold @Dimond............. My Dream ........... ❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤

@PEACEKEEPER-mm3js Ай бұрын

Do not pressure employee seller...!! Let's them manipulate framework option in yourself. The boss just checking the result and related profit of business.