This activity is designed to test your understanding of and ability to apply content examples in the following CompTIA A+ Core 1 objectives:
5.1 Given a scenario, apply the best practice methodology to resolve problems.
5.7 Given a scenario, troubleshoot problems with wired and wireless networks.
Scenario
Arriving at the employee Cam's home, you start by asking what the problem seems to be and whether anything changed before the issue arose? The customer answers that another technician had performed a firmware upgrade on the day before, and now that Cam thinks about it, no one in the household had actually tried to access the Internet until now. None of the household's devices seem to be connecting.