This guy is the most bank-looking banker that’s ever banking.

This guy never has a problem getting into Dorsia.

1. Never use jargon. 2. Pause - slow yourself down. 3. Look for opportunities to give the client advice that is not in your interest. 4. Ask open ended questions. 5. Be positive. 6. Be careful about mixing business with socializing. 7. Be humble. 8. Be available - be responsive. 9. Take a position - tell the client what to do. 10. Control the meeting. 11. Have an agenda, get the client to buy into it, and take notes.

This dude is like an alien species to me. I cant even fathom exuding this level of professionalism and drive.

PSA you don’t have to be a lawyer or investment banker to apply these principles. This is straight up life advice from a true winner.

Impressive. Very nice. Let's hear Paul Allen's secrets to optimal client service.

Clients hire you because you’re smart, because you work hard, period, full stop. - great line.

1. Never use jargon. 2:00 2. Pause - slow yourself down. 2:45 3. Look for opportunities to give the client advice that is not in your interest. 4:48 4. Ask open ended questions. 6:32 5. Be positive. 8:55 6. Be careful about mixing business with socializing. 10:38 11:39 7. Be humble. 13:05 Make sure they're Genuine. 14:02 8. Be available - be responsive. 9. Take a position - tell the client what to do. 15:35 10. Control the meeting. 16:54 11. Have an agenda, get the client to buy into it, and take notes. 18:20

The fact that he moved to MD at Goldman Sachs within just 7 years shows you how dedicated and hardworking he is.

Please can we have more of Jim Donovan's lectures here? He's good, he needs to have a playlist. The last time his lecture was uploaded was 6 years ago 😑

His suit & especially the minimalist tie is perfection

This guy needs to write a book. Great delivery style and points.

The secret to optimal client service is to have a voice like this guy.

Love how he literally pauses during his section on pausing....BRILLIANT

this should be required viewing in all MBA and law schools. nice job.

“You should pause” *pause* A beautiful example of the lesson inside the lesson.

Babe wake up, new Jim Donavan video just dropped

I’m very happy to see content like this consistently!

While I am not in law school, I believe this conversation as well as the tips provided can be applicable to so many different aspects of ones career specifically in corporate America. It is worth taking notes and practicing these tips. Thank you for sharing !

Finally another Jim Donovan lecture! You need to post every recording you have we need more of him

I can't stop listening to this man! He has my complete admiration.

His lectures are incredible! More please! His strategic corporate class sounds really interesting

I was really excited when I saw this upload - but must say it is VERY similar to the only other two uploads of Jim Donovan. Does he lead other lectures? Can you post those? - would love to hear more of him.

this aren't secrets to optimal client services. this is a literal life advice.

I love this stuff; a lot of these rules apply to internal situations within corporate and my position in HR and Talent Acquisition working with internal clients.

The lecturer has impeccable oratoric abilities and excellent presence. Great advice also. Top notch.

Loving this advice for a sales executive role. Thanks Jim and UVA Law.

This video randomly showed up in my feed and I am sincerely glad that it did. Thanks for such a valuable insight!

I’m a law student in Australia, discovered Jim around a year ago and am always scouring the net for new lectures from him, this guy is is a fountain of knowledge and the embodiment of professionalism!

this is the best client service training anyone could get in 20min

This video has given me so much more ROI than many paid courses combined. Pure Gold

these talks are great for any professional- these tips apply even for non client-facing people in dealing with colleagues they may rely on for progression

Good to see this prof is still teaching and putting out great content. Maybe I'll be a student of his one day!

Thanks so much for sharing this. These tips will help a lot during my meetings with my company executives, or any external stakeholders.

Very basic rules yet very important, thank you, Jim!

Absolutely love this content Jim. Keep it coming! Contrary to lots of garbage on KZfaq, this content is specific, actionable, and realistic. As well, it also explains why each point is important.

I am so lucky to find this lecture, i will use the 11 secret formula every time, meeting with my clients!

his suggestions are very practical. Draw yourself closer to clients, think, speak, act from their shoes.

This was so useful I'm worried he might send me a bill. 😁 Seriously one of the best talks ever.

i work as a real estate associate for my firm, what Jim said about not using jargons with clients is 1000% correct. I have an advantage over other professionals in my space bc i’ve been fortunate to be taught what the various clients (e.g. cities/universities) understand and what they don’t. in finance there are a lot of fancy/complex terms used by professionals idk if it’s too come across impressive but it actually negatively affects the deal with the client if you can’t present information in a way that makes sense to them. A lot of firms don’t get this and they think being complex is the sure way to win them the deal. But i have seen impressive financial models/presentations lose projects over more simple presentations. Less is more when working with the client!

He’s right about #3. If you are willing to give advice that runs counter to your own interest, it builds so much trust and credibility that you can afford to be average at the rest of these skills and still do well in your field. Not elite, but still good.

Great to have a new video of him!

Probably the most wisdom in 23 minutes I've ever seen...

Incredibly relevant message and applicable across all industries. Thank you-

I've been in consulting my whole life, and this is sound advice.

I am in no way in to finance, business or a rich lifestyle. But this guy, who operates within this field, he really comes across as human, humble and compontent. Great speech too.

I’m listening to this lecture for the first time and what a wonderful surprise it is

This guy has been my role model ever since: Were you born to Deal?

I need to see more of his lectures! He did another one on the same channel

Was hoping for another video. So pleased to see this!

I think there wasn't one 'Um' in this whole video

Love hearing this man speak

Jimmy! Good to see a new video of you!

Smart, charismatic, and extremely focused.

A new Jim Donovan banger? University of Virginia School of Law just know what we want!

I'm learning English and the way he speaks calmly, I can understand him perfectly. Thank you very much

Please UVA Law, post more Jim Donovan lectures!!!

This lecture changed my life.

Straight fire info. Thank you my guy.

This man singlehandedly made me a far better freelancer!

Did this guy say the word “um” once in 23 minutes?

Very impressed even with just the first few minutes! This guy knows what he is talking about.

Amazing presentation by Jim

I’ve spent 14 years in corporate America and it’s amazing how many people don’t practice even half of these tips.

Never use jargon, super important I’m glad that’s the first thing you mentioned

Thanks prof. Great content. I'm starting a creative agency and I do hope this helps.

I wonder if, when the clients meet his cold gaze, shake his hand, and feel flesh gripping theirs, they can sense that their lifestyles are probably comparable?

Damn, he's giving he's giving us a follow-up 6 years later. Guy is a beast!

Be smart, work hard. Full stop. Well put

The guy really gives away golden rules of commercial relationship ... I have really done all these mistakes and have so much scar tissue. Lean from the best, learn from him !

Very professional. Thanks for uploading! 💯

Thank you for your amazing lecture Mr. Donovan!

Jim Donovan is an authority in the practice of Client Relationship Management and Service

Donovan is awesome, great speaker

Can't wait to optimally service my clients! Thanks KZfaq!

I shall watch this before any interview.

Thank you Jim Donovan for mentoring me!

Need more lectures from him posted please

This lecture is incredible .

Outstanding guy and extremely valuable input

Goldman is a den of vipers but this is gold advice, jerry, gold.

God this guy is the most professional looking guy I've ever seen!! He's SO very good! 🙏🏽🙏🏽

Good business lessons hope to see more like this.

we need more videos from jimmy!

I wish I had a mentor like him

Great advice for anyone who manages clients.

While explaining the first rule in the first 3 minutes. I thought he was going to just say "Well, guess what? Your clients are going to leave for someone they can take seriously" and move on to the next rule lol. That shows you how good this guys advice is. And why people who laugh at those who go to college should be laughed at.

00:03 Secrets to Optimal Client Service 03:04 Pause to slow down and encourage dialogue with clients. 06:03 Ask open-ended questions to engage the client and gather valuable information. 08:51 Be positive and upbeat in client interactions. 11:33 Clients hire you because you're smart and work hard. 14:24 Respond immediately and be responsive to the client. 17:06 Control the meeting and have an agenda 19:27 Recap follow-up items to ensure client satisfaction and reassurance. 21:32 11 secrets to providing optimal client service

My ways to serve my clients well is to go with the flow. If you don’t like other to do it to you, don’t do it to others.

The Corporate Grim Reaper explains how to deliver upbeat client service. I kid, I kid, Jim is actually quite friendly and seems nice.

I know the last video of Jim was 6 years ago I watched but he looks thinner I don't know anything about his health or lifestyle but hopefully you are doing well Jim.

amazing speaker

They say he is the most charming guy at Goldman Sachs.

Excellent, highly inspiring!!!

thank u very much for open sourcing this, will apply to virginia school of law potentially xd

Chinese university should pay any amount to hire this guy. Period.

THERE HE IS! The one and only Jim Donovan!

Amazing! Jim is awesome!

Very endearing lecture

The legend is back