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@rathelmmc31946 жыл бұрын
My anecdotal story from working at Wells Fargo back in the day is that we didn't care about the reward. The bonus was negligible. We were trying to avoid the stick. You would get fired eventually for under-performing. If your branch under-performed then the managers were fired. All it did was create an environment where nobody cared how you got your numbers.
@stupidminotaur97354 жыл бұрын
since te 90's
@renatacollins16996 жыл бұрын
As a former Wells Fargo employee for 37 years, I can tell you that you are absolutely correct. We used to have sales conference calls with the district manager every single night (sometimes more throughout the day) where we would have to state our sales for the day. If numbers were not met you were belittled and humiliated on the call. It was horrible. We were a very small branch in a town of 1,500 people. Where were supposed to get new checking accounts from? I'm so glad I retired. P.S. By the way, when I retired at the end of 2017, they announced the closure of my branch the NEXT WEEK.. Needless to say I missed out on a severance package. BASTARDS!!! That shows just how much they valued a loyal employee.
@olenagirich18845 жыл бұрын
OUCH!
@mistyannflores55416 жыл бұрын
I used to work for Wells Fargo. And this is all true, we used to get pressured to meet or quota every month. Management looks down on you until you meet your numbers. I was in the mortgage market and when all this was happening we all found out through social media.. they never sat down with us to explain what was going on. I was there when the CEO resigned. Customers were highly angry and we understood but never got coaching on how to handle this scandal. It was very embarrassing . Everything that has been said about this bank is absolutly true.
@kylezoellner23197 жыл бұрын
Tom, the valuetainment team should do a case study on PHP Agency. It would be nice to see how a young successful company started and grew its company culture. Thanks for the content.
@Ankoune7 жыл бұрын
Great idea!
@blackhorsered6 жыл бұрын
Would rather learn from the bigger companies
@respinoza896 жыл бұрын
I had a family member work there. He didn’t care about the bonus. He was just trying to save his neck. He never opened up accounts for people without their knowledge. But he did open up accounts for his mom, dad, sister, wife, and every single family member he could think. Probably his cat too 😂. He opened one up for me and said that I can close it in a couple of months or whatever, he just needed to meet his quota and he was down and was always stressed out about that darn quota he had to meet.
@kittu999c7 жыл бұрын
I have experienced this in the place I used to work. Those audits and controls are 100% required.
@Rashaadthegr87 жыл бұрын
These case studies are like bed time stories for entrepreneurs. How do we make sure our banks are not doing this to us?
@VALUETAINMENT7 жыл бұрын
- Be aware and vigilant. I wished I had asked more questions starting with HOW they gave me a complimentary visa! - Tom
@Rashaadthegr87 жыл бұрын
Thanks Tom.
@originalpilot7 жыл бұрын
Case studies are the most valuable and appreciated !
@VALUETAINMENT7 жыл бұрын
Thank you! - Tom
@2spears7 жыл бұрын
I absolutely love this segment ''case study'', very informative.
@VALUETAINMENT7 жыл бұрын
+Freedom Tech.Just Fix it. Thanks! See you every Friday with a new case study. - Tom
@raisingstandard7 жыл бұрын
I am currently doing my MBA and taking corporate finance class. I had to write a paper on finance and ethics, so I choose to write on Wells Fargo scandal. It makes me happy the majority of the content was very similar to yours, and I focused on the question Why as well. I feel like sending my paper to you for review.
@VALUETAINMENT7 жыл бұрын
+Faiz Khan - i'd love to take a look at it. Thank you for sharing that. - Tom
@oliverv947 жыл бұрын
these are quickly becoming my favorite videos from Valuetainment.. always leave with more knowledge. thanks biz doc!
@VALUETAINMENT7 жыл бұрын
Thank YOU for such a kind comment. I think everything here is great! - Tom
@AddictedtoProfit5 жыл бұрын
my girlfriend worked for them 2007-2009 and quit because of the constant pressure to get sales! She did not apply for a sales job, but was forced to do just that in a town of less than 20k. I would always get angry when she would talk about all the harassment and threats if a certain number was not reached. I would always say this can not be legal!!! HERE IS SOMETHING I NEVER HEAR TALKED ABOUT! They used to offer employee loans against their paycheck and i cant remember the % but it was really high. So well over half of the employees at that branch were always in the whole when payday came around! Once again i was screaming this cant be legal it was such a scam! Im beyond happy to see they got what was coming to them, except those big wigs still are sitting rich and pretty with all they made for doing nothing but shake down their own employees. Awesome video!!!
@carterito7 жыл бұрын
That's exactly what I,ve been against for years. Once you teach your first employee to lie and do anything to sell, your doomed. Nice Lotus shirt by the way. Thanks again for these cases Tom.
@VALUETAINMENT7 жыл бұрын
+cesar malabrigo mujica - you are exactly correct. Once the first employee is taught that the culture is one of deception, the whole thing crumbles. - Tom
@gdodson774 жыл бұрын
As a professional Salesman. Sales manager, and owner of an ISO Independent sales organization. I don't believe it is good to distance yourself from your sales people. I am constantly dealing with competitors working to recruit my sales people. One part of my strategy is to treat my people like family. I can't do that while keeping a wedge of distrust between myself and them. I have many options to verify all sales by everyone as part of our sales process. We set up Merchants with a credit card processing account. We send a start up packet to every customer when they are approved. With a copy of the paperwork the sales rep submitted. We call the merchant and review the information we sent them including the agreement they signed. It is part of our customer service as far as anyone is concerned. Yes we have had to terminate a few bad sales people who lied to one of our customers.
@austinwatson63927 жыл бұрын
Whenever I start wondering astray on youtube, I immediately start diving back into this channel to realign. Thanks for the valuable and entertaining content.
@VALUETAINMENT7 жыл бұрын
+Austin Watson thank you! That is why we are here. - Tom
@hickoryhomes68387 жыл бұрын
Another great case study, THANK YOU. Amazing how "trust and verify" is still difficult for many Leaders as we don't want to insult people. You made a great case for why these controls and audits should be a bedrock of all of our companies, big or small. Thank you and Merry Christmas.
@VALUETAINMENT7 жыл бұрын
+Hickory Homes - you are spot on. Appreciate that you took the time to leave a comment that reinforces a very critical point. - Tom
@charlesmiller50786 жыл бұрын
This happens alot in small companies, Like A/C , Roofing, Window, ect. They last around 10 years, then people finally figure out that they are a scam. They close up shop, and start again under a different name. In a way they are more dangerous then larger companies doing the same thing. Wells Fargo has to work under laws of banking. Smaller companies have no such laws.
@Ana_the_librarian6 жыл бұрын
I used to work at Wells Fargo - you’re 100% right it was cultural, company wide
@yampipampi7 жыл бұрын
The BizDoc Tom back at it again with a Masterstroke!!
@VALUETAINMENT7 жыл бұрын
+Anuroop Kumar thank you very much for that. I appreciate the support. - Tom
@samadrid63216 жыл бұрын
Several years ago I had to go to court in order to be granted guardian of my fifty year old sister. She was fully disabled. She said she had an account with Wells Fargo, and when I presented the bank with all pertinent documents they absolutely would NOT allow me access to her account. Wells Fargo was determined to keep that money and keep that account active. Criminals.
@JGeMcL6 жыл бұрын
ryvr madduck Having worked for Wells Fargo back in the day and several other banks since then, just wanted to say that in your case it is not a criminal situation. Wells Fargo was (and often is) being over protective of the account to limit the liability. Whether an account is opened or closed makes little difference to a bank of it is not used, in fact it is better for the bank to close an inactive account. Risking legal issues if a person is improperly given access to an account is a very big deal with huge fines attached. So in your situation the cons of giving you access when you might not have proper authority far out weighed the pros of making the account usable again. With proper documentation, they should have helped you, but they had little reason to do so and legit reasons not to. With a guardian situation there is a wide gray area. WF is (ironically) extremely careful with legal issues regarding account access and demanding a court order is within their rights. Frustrating but not criminal.
@itrthho5 жыл бұрын
I have read (WSJ) many banks do not cooperate with a guardians. Ironically, there too much fraud from the customer side as it truly is a grey zone. The WSJ recommended filling out the banks own paperwork concerning power of attorneys etc. (not a generic POA/Guardian document) with the account holder prior to any emergency as part of one's estate planning.
@kiaansvlogs53347 жыл бұрын
Always look forward to watching your videos thanks Tom , Patrick , Mario , Paul and the team 👍🏻
@VALUETAINMENT7 жыл бұрын
Thank you - have a great holiday and Happy New Year! - Tom
@garethstruivigdegroot48376 жыл бұрын
I bet your the king of the dad jokes.
@31betperez7 жыл бұрын
So interesting. Some times we're not aware of so much things that are happening. Thank you for such inyeresting material.
@VALUETAINMENT7 жыл бұрын
Thanks! Be vigilant and don't ever let them off the hook! - Tom
@NunYa9536 жыл бұрын
As a car salesman for 15 years I can tell you that car dealerships have more regulation than these banks. We work on 100% commission and bonuses. I have never worked at a dealership that I would want to play shenanigans to get extra bonuses because I wouldn't want them to do away with those programs. Most dealerships pay us very fairly so there is no need to be a thief.
@dinaiswatching7 жыл бұрын
Thanks Tom, I seriously appreciate the lesson.
@VALUETAINMENT7 жыл бұрын
I seriously appreciate that you are watching! - Tom
@salr77278 ай бұрын
This video saved my collage essay thank you so much
@Shystichu7 жыл бұрын
I tried telling my girlfriend about how corrupt WF is for years now, yet she still banks with them zzz. Thanks again for these case studies Tom and Valuetainment. Great stuff.
@powersbroker4 жыл бұрын
This guy is almost as handsome as Paul Powers! Tom is a great asset to PHP!
@20Youand7 жыл бұрын
Ohhhh Tom you legend i can't wait for friday to hurry up great content once again from the team at VALUETAINMENT!!!
@VALUETAINMENT7 жыл бұрын
We want you to be a legend! - Tom
@mndoglovertv83027 жыл бұрын
You nailed it...gave them ten years...I could tell you more stories...thanks for another great segment!
@VALUETAINMENT7 жыл бұрын
+MN Dog Lover TV - thank you very much for that. It's a sad story and I'm sorry to hear that you went through it for 10 years. Hopefully you're somewhere else or maybe even starting something on your own! - Tom
@paulblewett1445 жыл бұрын
The ends always justify the means, but they don't justify "any" means.
@nag695 жыл бұрын
I've heard stories about tellers working at bank branches (Not WF) that would monitor the activity of customers accounts, and then withdraw the money (into their pocket, tax free) from accounts that hadn't had any activity in x amount of time, prior to them closing the account. I can only image what goes on in that industry considering the size of it, theres obviously not enough oversight taking place aimed at protecting the consumer. I hear your story about the fees on a CC you never used or requested, really makes me wonder how many billions banks have stolen from people, in addition to the billions they rake in from their over priced services. And then theres the old boys that still got their bonuses when everyone else was losing their shirts in the financial crisis...
@3nny8p7 жыл бұрын
I really enjoyed this case study, especially since this was recent and made public in our media. Awesome job Tom 💪
@VALUETAINMENT7 жыл бұрын
Thank you so much! It was a fun Case Study - but a topic that really upset me because of how they manipulated customers and how they treated their employees and threw 5300 under the bus. Disgusting! - Tom
@4of5JT7 жыл бұрын
I patiently wait every Friday for the Case study series. I love love this series. Valuentertainmant best channel on KZfaq. great job team. P.S I wonder how many of those racing shirts Tom has left 😂😂 . Signature look
@VALUETAINMENT7 жыл бұрын
+Jonathan Thomas - thank you very much for watching. It's deeply humbling to hear that people are actually waiting every Friday for the case study. As for my racing shirts, to keep counting and tell me when you see me wear the same one twice. :) - Tom
@4of5JT7 жыл бұрын
VALUETAINMENT Tom that's a deal. Once again keep up the outstanding work.
@thomasburgess48347 жыл бұрын
I hear constant complaints about chase bank these days, people losing money in their accounts, and the bank taking a month or two just to close the account.
@VALUETAINMENT7 жыл бұрын
+Thomas Burgess - ugh... I sincerely hope it's not a similar situation of abusing customers. Thank you for taking the time to leave a comment. - Tom
@arslanahmed20877 жыл бұрын
I love how you present the Case studies Tom. Thank you.
@VALUETAINMENT7 жыл бұрын
Thank you - I do my best! - Tom
@bobreesjr95015 жыл бұрын
I would agree being a former Wells Fargo Home Mortgage employee and an inventor.
@jettcallardiboss7 жыл бұрын
That tree roots paraphrase near the end was spot on! Keep up the good work.
@VALUETAINMENT7 жыл бұрын
+jettcallardiboss - thank you for that! - Tom
@tep-transportlogisticsexpe51616 жыл бұрын
Tom, you inspire me! Great stuff. Within the last 3 weeks I saw minimum 10 of your case studies. I recommended this channel to some friends...
@amehdi127 жыл бұрын
I love the case studies. I always Wait for it.
@VALUETAINMENT7 жыл бұрын
Thank you - glad to serve you in this way - Tom
@ShiriandChristinaPrasad7 жыл бұрын
Great lesson for evey CEO! I heard about this on the news but now I understand what happened. Tom, your case studies have been teaching me great business lessons and things never to do in my business. Thank you for creating such great contents. I am always looking forward to your next case study.
@VALUETAINMENT7 жыл бұрын
+Shiri Prasad - I appreciate you confirming that I have been reaching my goal of helping people learn more so they can use it in their own businesses. Thank you very much for watching and thank you very very much for leaving that nice comment. - Tom
@bestyouprointernational7 жыл бұрын
Love Tom's delivery!!
@VALUETAINMENT7 жыл бұрын
+BestyouPRO I love that you're watching! Have a happy new year - Tom
@bodyloverz306 жыл бұрын
The CEO & the executives; ran the bank like the mafia, ran Vegas casinos.
@yvonneruvinski80657 жыл бұрын
Sales incentives or performance that live without audits to ensure rules are not bent out of temptation is a recipe for disaster. A culture of accepting "end justifies the means" will eventually reach the top - and for an entrepreneur - that's you and your hard work to build your company.
@FlightX1015 жыл бұрын
I love how Wells Fargo skipped over the fact that people were simply fired if you couldn't perform to their crazy goals. When you have 5000+ employees opening accounts on purpose something is clearly wrong
@StephenMortimer6 жыл бұрын
this needs UPDATING
@tmack10597 жыл бұрын
Good lesson and good message to bring the thought of alertness back to the front of the mind.
@VALUETAINMENT7 жыл бұрын
+T Mack i'm glad it helped you. - Tom
@MissElizPrado7 жыл бұрын
Loving these videos! Keep'em coming Biz Doc ;)
@VALUETAINMENT7 жыл бұрын
Yes I will! Thank you for that - Tom
@userJohnSmith6 жыл бұрын
This had been going on since back in 2010 at least. I know people who closed out accounts with Wells Fargo only to find 3-4 accounts they never opened.
@Locutus5 жыл бұрын
These banks need stiffer financial penalties. $120m is chump change for them. Hit them with a $1.2b fine and bar the guilty directors from serving in any senior management position for 10 years. That would clean up their act.
@Driven-me5tl7 жыл бұрын
I love these case studies! It's so informative and I feel like I'm absorbing so much. These videos definitely add value to the college education I'm currently getting. Thanks guys.
@VALUETAINMENT7 жыл бұрын
+ChrisGT - thank you very much. Personally I think I can put up a whole set of videos and give you more than a college education. ;) - Tom
@MrCaligulado7 жыл бұрын
learning a lot from all these stories great content very valuable to me and everyone ,thank you so much.
@VALUETAINMENT7 жыл бұрын
+luis rojas thank you very much. - Tom
@herp_derpingson6 жыл бұрын
To be fair, opening credit cards without knowledge isnt the bad kind of corruption. Historically, the government has done far worse.
@florcedillo79646 жыл бұрын
Love the case studies. Thank you! This specific case study reminds me of Child Support Attorney General Office /Staff ripoff most non constodial parents. Custodial parent will say she pays $400 a month for medical insurance and believes her without asking for proof and then non custodial parent calls to see if child is insured and guess what the child doesn't even have medical insurance. Making the monthly child support payment of $1,200. I seen it done to most of the men in court when I sat in to observe. It's ridiculous! And all because the state matches the money!! It be good if ya did a case study on that.
@minimonkey9697 жыл бұрын
love these case studies never stop
@VALUETAINMENT7 жыл бұрын
See you every Friday - Tom
@commonsense21566 жыл бұрын
Love this segment
@tommy_4137 жыл бұрын
I LOVE this series of videos. Awesome content.
@VALUETAINMENT7 жыл бұрын
Thank you for watching! We love ALL our viewers and subscribers! - Tom
@analistadigital7 жыл бұрын
awesome video man, I will never forget this
@VALUETAINMENT7 жыл бұрын
+cleber silva thanks - Tom
@healthguy796 жыл бұрын
I once received a credit card from Virgin Money which I never asked for, with a $35,000 limit on it. As I knew I was going to live abroad anyway, I thought I'd punish them by maxing the card out, and then emigrated to a foreign country (where I intended to live anyway, well before I got this card) where my country did not have an extradition treaty with my new country :)
@aliyasin94867 жыл бұрын
informative. the culture of deceit and corruption grew roots and become the tree i love the case studies
@VALUETAINMENT7 жыл бұрын
+Ali Yasin - I am glad you like them. See you every Friday with a new one. - Tom
@strivezoul6 жыл бұрын
Wow. Very interesting case. Keep it up.
@TraderHelp1017 жыл бұрын
Good Morning Tom, I am ready with my Note Pad
@VALUETAINMENT7 жыл бұрын
I love it - and won't let you down! - Tom
@jubareahmed29477 жыл бұрын
my 3rd video for case studies done
@MooseBme6 жыл бұрын
In the 1990's, I was hearing how "Wells Fargone" was holding military direct deposits, to create penalties on their auto withdrawals... !(: GREAT VIDEO and Channel :)!
@renatofrancorosas13974 жыл бұрын
AMAZING! Love this channel. Love the insights and the simple explanations. Could there possibly be one on the rise of PayPal?
@allabakashs7 жыл бұрын
Hi Tom...It was articulated in an awesome manner...great case study again with lessons to learn. Thanks for sharing.... And I'm a fan now 😀
@VALUETAINMENT7 жыл бұрын
Thank you sir - we welcome fans and my goal is to... wait for it... leave you better than I found you! - Tom
@andrewcouto56207 жыл бұрын
Amazing content!!! Thank you Valuetainment!!!
@VALUETAINMENT7 жыл бұрын
+Andrew Couto thanks - Tom
@Pompnumber6 жыл бұрын
Thanks tom, can always count on you to bring golden content! Really appreciating this channel, been binge-watching the past few days! :-)
@tarundeepsingh9136 жыл бұрын
Mr. Tom can you please do a case study on Jet Airways.
@lakshyaskashyap18924 жыл бұрын
Would love to watch new vids!
@ArgusticDunbar7 жыл бұрын
Tom - I love the video. You're very well studied. Thanks for bringing so much value to Valuetainment. Pat - Could you make a video about how relatively new entrepreneurs should process and think about spending time away from family (specifically their kids)? Of course we all know that it is a sacrifice that needs to be made, but I want to know how you personally processed it in your earlier years and how you process it today. Most of my friends who have kids still work in corporate america and don't understand not seeing your child til after 9pm Mon-Sat. Thanks!
@VALUETAINMENT7 жыл бұрын
Hello sir! I appreciate the comment! - Tom
@MrBoredbook6 жыл бұрын
Thank you.
@xVxx65287 жыл бұрын
This guy is great
@VALUETAINMENT7 жыл бұрын
+Alejandro Arzate thank you for that, I am humbled. - Tom
@aarbar66156 жыл бұрын
This is what happened in Ontario in the Electricity market. Companies were not auditing their 100% commission sales reps and paying high commissions for sales. An absolute shit show happened it attracted some of the shadiest people I have ever met as sales reps. The one guy picked bills out of recycling boxes and forged signatures. Another guy target widows from the obituaries. Commissioned sales programs left unchecked will always attract the wrong people and less then honest practices .
@PoetaProfundo7 жыл бұрын
great lessons here, Tom.... would love for you to analyze Marvel! They seem to be the GOLD standard in film right now. (Both with film critics and financial gains.) Not to mention, DC Comics has yet to find a way to get to their level.
@VALUETAINMENT7 жыл бұрын
+joshuaogaldez - it is certainly interesting - Marvel is so far ahead of DC comics. Maybe it's the franchises that Marvel had or maybe it was Stan Lee? Either way it would be a very interesting case study. - Tom
@bbnoel53256 жыл бұрын
Great breakdown on Wells Fargo...I really enjoy your explanations.
@ryan16157 жыл бұрын
Now that he mentioned it, a Mafia Case Study could be pretty entertaining...
@VALUETAINMENT7 жыл бұрын
+ryan1615 - Ha! How negotiating with a gun gets a lot more accomplished than just negotiating. Ha ha - Tom
@willykitheka76186 жыл бұрын
Yaani, you mean to tell me that this mammoth organizations learnt no lessons from the '08 financial crush? Isn't this the same narrative, a culture of deceit and corruption, that drove the sale of subprime mortgages back in '08 before the crash? Little wonder the next huge crush is somewhere in the horizon! We just never learn!
@alfredor71623 жыл бұрын
This happened to me and others I know thanks to a fake friend trying to get his brownie points. I hate wells fargo bank, wells fargo credit card and wells fargo auto. There is just something screwed up with that company trying to nickel and dime you all the time. Never had wells fargo nickel and diming issues with other national bank or a local state bank.
@JoseMendoza-hz3bu6 жыл бұрын
You should do a case on Martin skhreli
@qm1420096 жыл бұрын
This reminds me of couple months ago when I was at the Wells Fargo branch to replace my lost debt card and bank manager pulled up my record and told me that I had a credit card which I have never opened with Wells Fargo. So I asked to close it. I guess I was one of the many victims.
@yoonnamgung65617 жыл бұрын
What a wonderful video!! I appreciate you guys' efforts. Thanks
@VALUETAINMENT7 жыл бұрын
+Yoon Namgung thank you, see you every Friday with a new case study. - Tom
@itrthho5 жыл бұрын
But Warren Buffett says WF is a great bank. They are the best in the banking industry at cross-selling. Nobody in the industry comes close...
@daham13647 жыл бұрын
awesome and insightful
@VALUETAINMENT7 жыл бұрын
+Da ham - thank you - Tom
@companybroadcast28905 жыл бұрын
Where trust becomes a monopoly, the state has an immediate right to interfere
@kitti3786 жыл бұрын
It's the culture of a banking system
@UNASHAMEDIMAGING7 жыл бұрын
Integrative. Great topic to discuss.
@VALUETAINMENT7 жыл бұрын
+UNASHAMEDIMAGING thanks. - Tom
@BroVinTV7 жыл бұрын
hi Tom, kindly make a case study on Avon, I really appreaciate you works, Im starting a business soon, been preparing for it for the last two years, thank you.
@CQBad17 жыл бұрын
great study Tom !! Thank you once again
@Randall20233 жыл бұрын
Dauphin River First Nation Canada 🇨🇦
@mohammedhashim76687 жыл бұрын
Thank you for the value.
@landonchan74297 жыл бұрын
Your content is awesome. Thank you for breaking down this issue for us in a clear and concise manner. Please do Volkswagen or Chipotle in the future.
@VALUETAINMENT7 жыл бұрын
+Landon Chan - those are great suggestions. Thanks! - Tom
@jorgevergara86337 жыл бұрын
Great episode! Can you guys do one about John Legere of T-Mobile. From what I read T-Mobile was last place in the mobile carrier business until he stepped in and shook things around
@VALUETAINMENT7 жыл бұрын
+Jorge Vergara - I think there is definitely a case study on leadership in there somewhere. - Tom
@zakariaelk36574 жыл бұрын
you left us better than you found us
@FawlksGmr7 жыл бұрын
My goodness Tom, if could afford a small couching time from you i would do it in a heart beat, so simple but yet so much VALUE on each one of your case studies, cheers !! PD. If you ever come to Mx i would gladly get you some good ol' Tequila.
@ndmr58167 жыл бұрын
thanks . so much..
@VALUETAINMENT7 жыл бұрын
You are welcome! - Tom
@akshaybabu2348 Жыл бұрын
Can you please tell me how tone from the top connected with this scandal
@sandysaijo642811 ай бұрын
WF bank was rude and threatening me when I first time claimed after they denied my claims and stopped paper statements over 1 year ago and claimed many times and WF never fixed. ( claimed almost every mo at the branch and called customer service they said system problems I called at least few times each year. One of employee told me if I don't coop he will deny my claim and answer NO to CFPB and told me to write a letter immediately. When I called back and begged more time, he said "don't you write English and that's why we bombed Hiroshima and Nagasaki. Since then they don't even answer to my attorney and to FBI US postal LA. chapter executive just ignore all. Only way to get money $31000- is to go arbitration which it was hidden and I also never known when they transferred my account. They never gave a deposit agreement and I don't online. I am over 70 and not very fluent English. Very bad terrible experience in my life with Wells Fargo bank. I hope nobody bank with them.