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Virtual Agent Academy: Using AI Search and other search tools with Virtual Agent

  Рет қаралды 8,628

ServiceNow Community

ServiceNow Community

Күн бұрын

Пікірлер: 4
@edwintobia3702
@edwintobia3702 4 ай бұрын
This is great! Thanks for this video. Question...if i want to expose certain end user self service articles and not IT internal KB's. Where would I go configure that? I thought i found it but seems to not work. Thanks in advance.
@victorchen7301
@victorchen7301 2 жыл бұрын
One quick note if you've upgraded to a San Diego+ release, the AI Search topic block is now named "Run AI Search" topic block. Please ensure your AI Search topic/fallback is utilizing that topic block.
@nikhil.kamlekar7398
@nikhil.kamlekar7398 5 ай бұрын
Hi Victor, I have a requirement to show knowledge base articles with short description as per the end user keywords. How can I approach this requirement. Please Let me know.
@caovanho
@caovanho Жыл бұрын
👌OK
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