Iv never understand why someone wants to exploited and humiliated for a bag. Must be masochism.

These tactics are implied in Paris as well Dacob. I spoke to several people, who had to deal with such SA’s. One of the ladies had to buy & preorder things she didn’t particularly want, but SA told her that if she bought it “she will definitely sell her a bag she wants” after paying she went back to SA & of sudden SA told her “I’m sorry I’m not leather SA, for a bag you have to ask someone else”. In the end this lady returned to that boutique & spoke to the store manager complaining, manager apologised & she was able to cancel her preorder. Some SA’s are really shameless

Despite my Chanel addiction I have never been tempted to go through all that stress to get a Hermes bag. I am very relieved I don't love them.

So I was in Monaco 2 weeks ago. Went into Hermes excited with my daughter to pick out a scarf as a souvenir. I was extremely polite, well dressed and we were treated like dirt. My friend who was with me and is French almost went off on them but I was so humiliated and begged him not to and we just left. I almost burst into tears. Dior on the other hand was so nice to us and I bought something there. It has really put me off Hermes.

Yeah, I’m never gonna beg a company to buy their products. I will never walk into Hermes lol

Thank you for saying what needs to be said, these items are optional. Nobody NEEDS a Hermes bag, nobody needs to prove they have $ either.

i went to my Hermes recently. SA was Rude again. so I made her ran around 1 item at a time. i was shopping for my Moms birthday. then she was rushing to put the sale through. so i said Oh i have 1 more item then 1 more and so on. i left smiling this time. lol

Many authentic Birkins on the preloved market...no stress..no drama...get one lol😂

The Hermes game is just a waste of time and money,,i’ve spend +$15K usd in the USA,I live in the Caribbean so there’s no Hermes boutique near me so I started a “Relationship “ with an SA last year and after spending more than $15K usd she told me that I need to keep building my profile 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️,,their idea of a “Good profile “ is for you to visit the boutique every month and purchase something ,considering that i travel 2 or 3 times a year to the location of the boutique Its going to take me forever with them ,,,,so I told my SA to erase my wishlist and didnt shop from them again 😎

At the end of the video you explained the journey/game to perfection! You were spot on, stop pushing the SA’s. I always buy at Hermès Monaco, they have extremely demanding clients who want the more exclusive bags and lots of them. So my strategy is that I buy regularly with Hermès because I like the brand but I only ask once a year for a Birkin or Kelly which is very much appreciated by my SA so she always gives me a Kelly or Birkin that it’s in high demand or in a neutral color. She knows I’m patient so she rewards me with the best bags. So be patient and stop being desperate, just like Dacob said.

Those floofy Orans look like something you stuff your feet into early morning so you can shuffle to the toilet and pee.

I only buy what I want and don’t play games. I personally don’t like having to proof my worth to a brand. That said, sometimes you can just have luck. I only had a small ( for Hermès at least) purchase history with Hermès and my husband went to the boutique the day after I had a c section, to cheer me up. I called him while he was there, to tell him wich shoes I wanted. During that conversation the SA overheard him and then congratulated him on the birth. My husband got apparently tears into his eyes and shook his head, saying we don’t have a baby to bring home and he doesn’t want to talk further about it. The SA offered him a Kelly that day, after he bought two pairs of shoes and a piece of jewelry. Prior to that day we mostly had bought equestrian gear for our horses at Hermès, like pads, stable buckets, saddle pads and blankets. The SA had asked my husband after he said he’s ready to lay the shoes and jewelry, if there’s anything else that could maybe make his wife smile. And he said , maybe you can note her for a bag she wants, for some day. Then she said, we’ll I have a Kelly 25, wich I am free to offer you. He bought it that day. She became my SA and has been since three years. I later learned that she had a late pregnancy loss just a few months prior. It was a moment of human connection, that happened, between the SA and my husband. It’s a special SA and client relationship to this day. She’s amazing. Of course this didn’t lessen my pain but it brought someone into my life that I consider a friend and a bag that I connect with my son in a not painful way.

Ironically I am not a huge spender - and my home Hermes store closed. So i used stores where I traveled for work. One was in a smaller area in the USA and I bought a few things from my SA - and from her I have been offered 2 Birkins (never bought them and never asked for them either - I told her after the second offer that it was sweet of her she was but it wasn't my style and I couldn't fathom spending that much on one bag for my lifestyle. One was a B30 in Etain and the other was a B30 in Barenia Fauborg - she knew I loved barenia as I had purchased a Halzan in barenia from Paris). I think the store just liked me. I didn't make crazy demands - I didn't try to force "wishlists* - they loved looking at pictures of my horses and chickens. I have only bought things I truly loved. If they "sniff" the desperation they will take advantage of it - I mean I kind of don't blame them. They get commissions on everything else why exactly would they offer a quota bag to someone who may not "spend" as much as others.

And they wonder why super fakes are rising in popularity and complain it is hurting their bag business, but i feel it is their own bad business practices that are hurting the fashion house more than anything. I'd never buy from the fashion house as not only do they play games and mark up bag prices ridiculously, but they pay their leather workers a poor wage in many instances.

Well if people don't want their clothes, maybe hermes should stick to selling what people actually want to buy.......?? Just a thought

when i was on business in Asia, my colleague told me oh good you have a nice watch and bag before we entered a meeting, and said people will take me more seriously that way. they did. it’s all about signaling your worth with stuff it seems.

I’m from China, and people will do anything to show wealth, it’s so sad. Even some Louie Vuitton stores in China play these games

Now I have this image of people with closetfuls of Hermes dog beds and scarves waiting for the phone call from their SA. Unbelievable what these brands get people to do

Confirmed in the U.K. that Constance is no longer one for the wish list. However, are honouring wish list customers first. Which seems fair to me.

It's ridiculous how people have to be forced to spend on other things they don't want just to have a chance to buy a quota bag. I feel like a lot of SA at Hermes are rude and unhelpful anyways. 99% if the time, no SAs greet customers at Hermes. The boutiques I visited had no one opening the door for me. I bought a couple accessories in the past and SAs just treat me like a quick transaction. I was on vacation last month and visited Hermes out of curiosity....same type of attitude. I saw 3 SAs just standing inside chatting with each other. Another one in front of the doorway stared at me and did not greet me. Instead she looked over at this Mandarin speaking couple in front of me and she followed them around. I feel like a lot of the SAs target Mandarin speaking clients knowing they'd spend $$. I feel discriminated most of the time. I never feel this way when I visit other brands. People need to wake up and learn that they shouldn't be treated like they need to prove themselves to buy an item. I'm not going to play the game as I feel that my hard earned money deserves respect.

To me, it's not just the desperation of "needing" a Birkin or Kelly to prove your status, but that the whole experience in Hermes stores is masochistic. Not just the queue, and the snobbery, but the lack of ANY items that aren't the usual "bait". I went to 3 different Hermes stores looking for a bag that I know they make, but for whatever reason they don't have anywhere (obs not a quota bag or one of their other "entry" level bags). They can't look up inventory, they can't tell you if that bag is available, and they can't order it. So what exactly are the options? Visit every Hermes on the planet to see if the bag is at that location? I can understand that their items are good quality, but I don't feel the need to beg or chase after people to take my money.

I feel like a lot of people are idolizing a logo rather than having their own sense of style. In Hermes' case it is the shape and style of the birkin that became that logo for them which is why it is the most sought after piece at Hermes. Also Hermes doesn't do what Chanel does with the classic flap which is to make different iterations of the birkin. You either are lucky enough to get offered the birkin to achieve status or you don't. While at Chanel you can still buy a similar style to the classic flap that still bears the CC logo without paying the price of the classic flap while achieving said status. For a time, these bags were bought for the style they poses, but now it's all about the logo.

Lol.. yeah Dacob you nailed the term “配货 or pei huo as they coin it for matching purchases. In the past, I heard those Chinese SA will tell their clients straight forwardly that it’s 1:1 pei huo if they want a Constance or 2:1 for a birkin or Kelly. Afterwards in recent years it has turned ambiguous as the SA were taught not to explicitly mention the purchase ratio so as to avoid comparison and dispute among their clients. Anyway, I’m no mainlander, just a Singaporean subscriber who often visit these Chinese website to gain information on luxury trends.

I honestly find Hermes disgusting. Don't get me wrong I love luxury, but what they make people go through to obtain these utterly basic, boring bags is degrading and borderline extortion. No shade to anyone who likes them, we all have different tastes, but I genuinely don't see the appeal. I can find something just as sturdy and much better looking at TJMaxx for under $100 _and_ not have to convince some snooty salesperson that my money is good enough to take.

In Vietnam, I went this year, Hermes SA there straight up show me their stock for quotas and told me I needed to buy 5:1 in order to get offered. 💀💀💀

I think I've spent about $7,000 in Hermes so far but I don't think I'm getting offered a Birkin any time soon. But I only bought things I actually like and use so I'm ok with it. But it would be nice not having to jump through these hoops. I wouldn't mind getting a non-quota bag, if I actually liked any of them enough to spend $4k-$9k on a single bag but I find most of their bags rather ugly.

I don't even like how Birkin looks. It doesn't make me go It's so cute I waant it!

If you are not happy with the SA fired them! Try another SA! My first SA was not responsive nor helpful for two years and I finally had enough. One day I walked into the store without an appointment so of course the SA I’ve been buying from wasn’t available, lucky me another SA was available and helped me to get a few things and the whole experience was so lovely I asked the SA to follow up all my requests. The SA I have relationship now understand my taste, very helpful with my purchases and totally get that I like the brand and not buying random stuff just to get a BKC and I got offered a quota bag just in few months without spending crazy amount of $ and I didn’t play the game at all. I bought everything I like and I’m not afraid to reject things that I don’t like. People need to stop playing “the game” because any smart SA would take the avantage and milk as much $ as they can before offering the quota bag. I think there are some $ driven SA who play the game and some still understand the idea of customer service especially to those who appreciate, understand and loyal to the brand. Find a SA that works for you!

What a crock of crap Hermes. Even if I won the lottery I wouldn’t spend a penny at Hermes. The bags imo are not even that special. Boring. And I’m an older lady whom folks assume would love Birkin or Kelly. Nope. Give me something edgy instead. Folks are paying for the status symbol and that’s ok.

Gosh, my wife recently bought a 4 Euro purse...and it looks nice.

I went to a Hermes not long ago in Milan and I wanted to buy a scarf, yes a scarf and they refused to sell me the scarf because "it was for display only". I knew it was the case for the bags but for scarves, that's a new one. Anyhow, don't really care. If i really wanted it, I'd buy it online.

I buy what I like from Hermes. I happen to like a lot of their products. But I travel A LOT. Like every month. And my local boutique does not have a lot of products I am interested in. So I bought the Hermes Apple Watch online and the local boutique did not even adjust my strap because they don’t have leather specialists capable of punching one hole in the strap. I went instead to a Chicago boutique where my adjustment was addressed in 5 minutes. I also bought a few small items when I was there. I buy gifts at Hermes for my family in Europe because my local boutique a lot of times does not have the items I request. So spending $10K at Hermes is easy. Doing it with one sales associate to “build the profile” in a situation when selection is limited and the boutique does not even get bags like 24/24 and Picotin, is impossible. I resolved that if I want a Birkin one these days, I will get it resale. Much less hustle, more selection, and far better value considering that a Birkin I will most likely get is in size 35 because I like big bags and in the end of day, it’s a big heavy tote bag.

I love LV and they always take my money.

I had a friend spend 20k and not offer a quota bag, so I ask her what’s on her wish list. She said only 2 Birkin and 2 Kelly 25 in 2 deferent colors. So I told her the list is to short make it longer cuz they don’t have those 2 particular bag u want coming in. So as soon she make her list longer she got a bag a few days later.

Dear Dacob…thinking of you on your birthday💖…wishing you a new year on the planet full of what inspires and sustains you. Thank you for kindness and your brilliance👑…it really shines through!🎂🎉✨

I am sort of Benjamin Button of the Hermés buyer: ar first I've got my Birkin (in a boutique) and then started to look for accessories and sandals 😬

The personal shoppers I knew at Harrods would tell me clients needed to spend £8k on Hermés items before being able to buy a Kelly/Birkin, I don’t know whether that was being popped on the waitlist or getting one on the spot but yeah

I wonder if anyone has done the math of how much playing the game costs vs buying resale. if you're already spending at least the bag's list price on useless things plus the cost of visiting the boutiques plus the bag itself, at what point is it cheaper to buy resale? absolutely absurd.

I’ve heard ,from a friend that just got back from Europe , that now, in France,after you get the appointment you need to have a shopping history for them to sell you a quota bag.

💯! It is a cultural thing here and Asia and I know some people who convey to me,"I don't like anything in Hermes except for their Birkins n Kellies" I mean there are other lookalikes from other brands but that wouldn't showcase their wealth that much, would it?

Happy Birthday Dacob!!! Hope you enjoy a wonderful day celebrating with friends and family!!!! Wishing you the best year yet!!!!🥰💖🎉🥂🍾🎂

People can walk in and actually purchase a bag without even making an appointment. The bags are in the back.

An obvious case of racial.discrimination. Heard of an influencer being offered a Birkin and a Kelly with ZERO purchase history!! I cannot afford any of these bags and even if I do I will never be sucked into their games. Carrying and owning these bags does not mean you are weathy. To me knowing you are financially stable and debt free is the best feeling in the world.

Hermes is a business. They have a right to play whatever games they want whether they advertise it or not; you don't have to play. It's not just luxury goods. It's the same with any other industries. I.E. alcohol. Liquor stores will get allocated the special bourbon/beer if that store sells a ton of shitty beer. Then you got the truck chasers going after those special items and the store has the right to not sell to you. Especially the one-two time flippers. It's just fact of life. Nothing to cry about honestly; it is embarrassing.

You look so simplistically beautiful here that I missed the first 10 min of what you were saying bcz I was too busy analyzing how I could create a 'Me' version of your look. 💖 K, gonna go back & actually listen now!

Hello Dacob! Happy birthday 🎉🎉🎉 pei huo 备货 is same concept as our order history. No order history, no BKC 😂 every H customer is on a JOURNEY but it feels more like being on a diet 🤣

While it’s amusing its totally different culture. I read a comment here that in China they were promised a bag and I feel that is the case. When there is a verbal agreement and in their tradition people do honour that then it’s not a laughing matter. Of course we may never know what has been said between the SA and the client. I will not be surprised if China make a move towards Hermes in the future.

I don’t love them either. There are other companies that make handbags by hand, and buy their leather from Hermes. Their craftsmanship is far superior than Hermes and cost much less! I think the game Hermes plays is so stupid!!!

The Chinese term you are referring to is what we call "bait" or "Birkin bait". It's the stuff we buy in order to "score" a bag.

Nowadays there’s many Hermes fans endlessly buying scarfs , cigarette trays , rings and earrings and bracelets to resell at cost so they can create a purchase history w Hermes 😂

I think I just got really lucky with my SA, because I only was an Hermes customer for about 4 months and now I’m a happy Birkin owner ❤❤❤ PS I barely bought anything

Canada is just as bad for getting a quota

Dear Dacob, in Europe it’s already the 30th…Happy Birthday to youuuuu❣️🥳🥂🍾 Have a wonderful day! 🤗😘❤️🥰

This whole struggle to get a bag is absolutely ridiculous !!!!! how insecure must these people be to go thru this kind of manipulations and maneuvers to elevate their self=worth???!!!! its almost pathetic or maybe I should feel sorry for them?

Unless most people are willing to walk away and not buy it will not improve. It is a business.

Back in 2002 my husband and I walked in an Hermès store in Ginza, Japan and I remember I just asked the SA if they have any birkin bag and he just showed us 3 bags to choose from. No previous purchase at all. Now I dont get this stupid game. SA should work with clients not the other way around. No way I'll kiss someone's a$$ for a bag regardless what brand it is. There's no scarcity of Hermès bag theres a ton of it in the preloved market.

Kudos to the pronounciation. It was really good. High marks

Good evening to you from the UK Dacob xx

I love your eyeshadow and your French pronunciation, Dacob!💝

It’s actually true. My friend experienced the same thing in Denmark. 🤨

Happy Birthday Dacob 🌺🌺🌺🌺🌺🌺🎉🎉🎉🎉🎉🎉

I LOVE THE COMMENTARY I WILL BE BACK THIS INFO IS BETTER THE EVENING NEWS I LOVE IT..😅❤

This happened to me at the LV in Vendome, I was trying to buy the Pochette Metis, went to to St Germaine and had no problem purchasing it there

Yeah......shopping in Asia is quite annoying, and that's a understatement!!! It's all about keeping up with the Joneses. And the majority of the SA's know that the ones who get the bags are resellers too😎and still they sell to them instead of serving the real customers. Thinking of quit spending my dough there (only buy what I like/need) and just go to EU 1/2 times a year. ......

I got a mauve Sylvestre last year when it first came out without asking for it at the Paris store! I did have an appointment in advance.

I find it crazy how the system works outside of Europe… I have gotten 3 birkins 30,25,25 one every year without almost no purchase history. -Birkin 25 noir ghw: I bought 2 belts -Birkin 25 gold phw: 2 scarfs and a book 😂

Dacob, this sounds very stressful to spend my money. 😂❤

配货 - pei huo means to put a list of goods together so I guess it's like making a wish list. it's ridiculous ....so I would buy preloved anytime. I think the Asian market has been poorer - lower social economic compared to Western Countries for a long time, and now our previlege is rising, so consumerism and status symbols are seen by some to be covetable and being a symbol of wealth....but it's such a show off attitude and trying too hard imho. I am Asian and one of those middle class poor ones that can't afford these - lols. And I think a lot of Westerners also view people from Asian countries as where fake items comes from, so the moment they see an Asian client walk through the door, the barriers come up straight away. but in all honesty, that's not most of us.....in fact for me living in a Western Country, I crave originality from the Asian continent, of which, there are a lot or rising. I value originality of anything even if artisan made over mainstream.

Hermes is the bag company that don’t have any stock of bags 😅😅!

O yeah….will must stop buying bags or another produkt from brand like Hermes….Chanel…this will the Best lesson for them !

Hermes is not holding a gun to anyone head to buy their merchandise. I am so sick of these people complaining about not getting a BAG. you have other designer out there Gucci/Louis/ Dior, if you don't want to play the Hermes game.

NOT gonna try, NOT gonna play their games....If they don't want to sell to a person who has the cash and won't hire enough people to boost up availability, to hell with them. There are plenty of very attractive, & well made great leather handbags being sold by companies happy to get your business....These are the people I enjoy helping be productive and successful.

I doubt this generation of Chinese will change, perhaps another one…. But the shocking news I heard that some Chinese customers stock the Hermes sale assistants- actually follow them home and threaten them😮

I would never patronize a brand that treats their clientele that way. It's, for lack of a better word...gross

My friend a Chinese ethnic Malaysian went to Paris Hermes shop and she spent USD10k and yet the shop staff didn’t offer her any bags . She had spent a few thousands over the years too and it’s in her purchase history . She went to another brand and spent most of her shopping budget over there . This happened 10yrs ago . The game sux .

Wow. 20k spent! That is insane. Is Hermes not in the business to make money. What happen to the days of selling a product in exchange for money. I fully support the protestors.

Do you think that lots of customers have to purchase Hermes goods (prior to being 'allowed' a B or K ) that is equal to, or that is similar to, the value you would receive if you resold a bag once you'd 'scored' it? Because you can make a lot of money once you have the bag & sell it.

Hermes is lying on the policy- it isn't the individual store or managers.

Here in Singapore all bags are quota 😂 i asked for a picotin pm or mm, i asked if i could preorder and was told none available and to try my luck next time?!

These practices are constructively an official policy of the company because of sales quotas for clothing and accessories as well as artificial scarcity of the bags. It's insane.

HAPPY BIRTHDAY BEAUTIFUL BEATIFUL DACOB💖💖💖💖💖

If I get one I can’t relax with it

I don’t understand why people allow Hermes to play games with them. It’s just a bag. There are plenty of great bags out there. I’ll never go into an Hermes boutique.

No offense intended, but the Birkin just doesn't do anything for me. It's too bulky, too plain, no cross body strap, and just obscenely expensive. How much butt is anyone willing to kiss for a bag ? It just seems weird to me. I just can't imagine the subterfuge people are willing to endure for a leather bag.

Thanks for this insightful video! I personally don't feel the need to buy a Birkin or Kelly. With all the money that they require you to spend before even being offered a brand you could buy a nice car! Personally I will buy a superfake if I want a "crocodile" Birkin/Kelly. Nowadays you can get a beautiful fake and save yourself so much money and the BS that Hermes is putting us though! Always love your videos. Thank you so much!

It cannot be Hermes policy but it has to be a practice. Too many people have talked about that very experience. It is definitely a supply and demand situation.

I’m glad I never cared enough to beg for a bag. I went the preown route. Got one of each and moved on. Never went into their boutique again. I refuse to spend my hard earn money on stuff that I do not truly want.

Unfortunately being on European store's wishlist doesn't guarantee that they will make you a bag. In one country (where I've been generally good customer for years) I've waited almost 2 years and nada (it's the old system, now they make a wish to last.a year).

I wonder whether the Hermes ‘shop assistants’ get off on peoples’ desperation.

I don’t get how hermes doesn’t just make prettier things if they need to sell other junk to balance out the demand of the quota bags, like nobody wants their ugly ass home-wear and don’t get me started on the clothes 😩

So, say if you put a 300k bag on your wishlist and didn't opt to buy anything else... Would you still be ignored in terms of 'quota bag' offers?

Might as well go to a reseller or pre-loved store and pay the premium for the birkin/kelly you want

in taiwan you have to spend around 65000 usd. maybe will be offer a birkin30 but if is size 25😮need spend more😢

Attack of the SUPER-POSH Karens!!!! They DEMAND to see the MANAGER!!!!! 😂😂😂😁

Pei hou or 配货, your pronunciation is perfect.

Also lot of buyers come for hermes bags so do copiers.

I prefer to shop at a brand that does value me as a customer! Although I completely understand the Hermès amazing Marking creating this magical aura around the Birkin and the Kelly, I’m not partaking! You see these bags coming into the resale market daily, they are not rare or hard to come by! They should raise the prices to the level of the resale market, and let customers just order (and prepay) the bag that they want.

A Birkin appears in tonight’s episode of And Just Like That❤

I know people want a new bag, but it seems to me that there are plenty of nearly new bags in an assortment of colors and leathers on the second hand market. I know they are more expensive from resellers, but if it is the bag that the person wants, it seems like it would be a lot less stressful to just buy what you want from a reseller rather than deal with the foolishness at Hermes.

I will never play the Hermes game. I guess I am just too stubborn and proud to allow myself be intimidated and bullied by a SA.