We Installed This Brand New QUARTZ COUNTERTOP and We Had to TEAR IT OUT!!!

Рет қаралды 437,950

3 жыл бұрын

We installed a brand new quartz countertop and the customer had some issues with a few items regarding the installation. First off, there was a seam where two different slabs converged, causing the seam to stand out. There was a light patch of the Caesarstone that met up with a darker patch and the customer was not expecting that. Also, the reveal at the undermount sink was off by a 1/4 of an inch from the sides to the back. Lastly, one of the seams just came out too dark and stood out too much.
I never promise that our installations will come out perfect, but when there is multiple areas of concern, they start to add up to a complete re-do.
For a video on the process of fabricating a quartz countertop:
• How are Quartz Counter...
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Thank you!

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@TileCoach 3 жыл бұрын

I am happy to report they are satisfied with the results of the second installation!

@harrod19 3 жыл бұрын

We fabricate a lot of stone slab counters and we also do tile work, we are a rare breed. I must say that as a stone fabricator there is no way I would plan such a seam without you or the customer seeing it before it was cut. And there is absolutely no excuse for that sink cut out and/or installation. Hopefully your fabricator help bear some of the cost on this one...

@spartycus2043 3 жыл бұрын

I am and was a Kitchen designer at HD, no way in the world would our installer do a 45 seam. Also the lip on the sink would be off the curve down by 1/8. 2 questions, 1) was the sink installed and then fabricator come an take on site LASER measurements? ( if yes cost of me C/T should be on them) 2) Did you explain to customer that with pattern change ( ie veining ) or colour shading can't be matched up? Preparing customers reduce issues

@harrod19 3 жыл бұрын

@@spartycus2043 we've also never done a 45 deg seam, but then again we very rarely work with 2cm and even more rarely laminate edges... I'd guess it's a California thing. Your second question was one of his main points, he didn't set expectations for the seam properly.

@SergioGarcia-nf9zp 3 жыл бұрын

I’ve been doing counter tops for over 20 years, slab is big enough to build the counter top all the way to the center of far sink , y didn’t the fabricator cut the way? To avoid seem.

@jeffconley819 3 жыл бұрын

I’m glad you stepped up. Read my other comment regarding our own terrible situation .

@Cdurham0708 3 жыл бұрын

It takes a real man to admit when he's wrong but it takes an absolute g to stand up in front of a camera and have thousands of people watch as he admits that he screwed up. You're a beast tile coach 🤘

@Cdurham0708 3 жыл бұрын

*side note I started in the tile trade about 7 years ago and your videos are the absolute best as far as explanations go

@landworks3818 3 жыл бұрын

Agreed, so many people who claim “they would never make this mistake” would also never admit to it. Just puts him above all the others. Everyone makes mistakes.

@samuelalley7331 2 жыл бұрын

Really?? Pehaps you would like to explain to all of us how he screwed up. You mean..on top of being an expert construction worker he is supposed to be an expert psychologist and predict everyones insane OCD annal renetentive demands before they occur. Is that what your telling us? This guy is totally wrong and I would have gone to court over it and sued the lady.

@rogerbritus9378 2 жыл бұрын

@@samuelalley7331 People like you give contractors a bad name. I don't EVER consider clients unreasonable - just uneducated. If you take the time to set expectations properly and correct any unreal expectations upfront, there is never an issue later on. If they can't be educated and brought down to Earth, walk away. DOCUMENT IT ALL, just in case you come across a psychopath trying to take advantage of you, but most people just have really high dreams, because of the amount of money they're putting in and the visibility of the results. That's an expensive showpiece in her home, and he failed to deliver that. How could she possibly brag about that mismatched seam and misplaced sink to her future visitors? Because that's what she's buying: something to proudly brag about to whoever comes by. Deliver that, and they will be happy.

@themasonrycompany. 2 жыл бұрын

This guy is a clown. He only wants us viewers to see how picky his customer was. Pretty sad of this contractor. You did wrong to your customer

@MrCeeAre 2 жыл бұрын

As a 41 year veteran in the kitchen design/installation industry I can't tell you how refreshing it is to see a true professional taking responsibilty for not setting the clients expectations. It is so easy to attempt to pass that buck, but a true professional eats his/her mistakes and learns from that distastful meal. Well done sir, my hat is off to you!

@jd-um4jw Жыл бұрын

Yes! Yes!! Yes!!! Thank you!!!! Having integrity and great attitude! Happy customer over ego! So good.

@stevelee2504 Жыл бұрын

I hate Karen's. I would charge them $600 an hour and $80,000 to do the kitchen job

@thejuicer8358 2 жыл бұрын

The biggest thing I learned from this is that if a customers is talking about their home being their sanctuary and lines being busy and stressing them I need to move on to the next job😜

@rogerbritus9378 2 жыл бұрын

Yeah, a reality check upfront would have cost a lot less.

@okkrom 2 жыл бұрын

Unless you posses the skills required to do such high end installs...Then you need to charge absolute insane prices and markup,you wont mind redoing stuff here and there for your fussy client.

@rogerbritus9378 2 жыл бұрын

@@okkrom Yes, it's just a choice of business strategy. To cater to these clients you equip your company to meet their needs and high expectations, which increases your cost and justifies a premium price. That places you out of the reach of less affluent consumers, so you have to take a good look at your local market and make sure it's big enough at the highest expenditure level to support that company focus. If not, then it's best to keep it simple and affordable, and just stay busy enough to be able to discard highly demanding prospects. Let them be your competitors' problem

@lindamatus4429 2 жыл бұрын

And in a pandemic this client is still obsessing over seams and lines. If that knocks you off center, you’ve gained ZERO perspective on serenity’s source. Its not in your perfect “sanctuary”.

@rogerbritus9378 2 жыл бұрын

@@lindamatus4429 I'm obsessing about my coffin's wood grains and seams. If I'm going to lay on it for eternity I want no mismatched seams - or that will bother me forever. Literally.

@BBKConstruction 3 жыл бұрын

Takes a lot of courage to put this out there! I really appreciate your humility and trying to help others. Keep crushing it!

@thetannedcalf 3 жыл бұрын

This. I was thinking this exact thing

@singleton232624 3 жыл бұрын

Every video I see of his he is tearing out his own work because it has failed. Everyone!!!

@dandavis3992 3 жыл бұрын

@@thetannedcalf Same

@dandavis3992 3 жыл бұрын

@@singleton232624 when industry standards leave so much to be desired some of the best professionals out there learn alot more by trial and error. More over I'm sure the local contractors registrar would Not have required him to redo this job. Also legally required workmanship warranty is 2 years here in AZ. Not sure how long in CA but the videos I've seen of his work failures have been many more years on and due to manufacturers failures. So most likely he didn't have to replace those. Also you tube algorithms.... he has plenty of other videos

@surfingweb7176 3 жыл бұрын

@@dandavis3992 - The quartz industry requires factory 'certified' fabricators who have years of expertise and the equipment required to process. By the looks of this installation the factory representative should retrain the fabricator or rescind their certification.

@-What-are-your-thoughts 3 жыл бұрын

This man is a true professional, doesn’t blame the customer or say they’re being picky or what they’re asking for is unattainable. I would hire him just based on this video.

@laurieg673 3 жыл бұрын

Well, he kinda tried to share the blame. He said of the homeowner that he should have explained the seams better so she knew what to expect. That infers had he explained better that seams are not invisible, she would have expected visible seams. Sure he was standup about the mistakes and did a great video making sure we know his business stands behind its mistakes, but he really wasn't taking full blame.

@mikecoolcheeseharry5518 3 жыл бұрын

It was the customers fault, she's just a Karen.

@laurieg673 3 жыл бұрын

@@mikecoolcheeseharry5518 the customer did not tell the fabricator to not worry about the seams and grain pattern. The customer explained how she wanted the sink overhang. He did not ensure that was done correctly. He's at fault. The counter looked like shit.

@Kakantor 2 жыл бұрын

When you are paying thousands for a countertop you have a right to not be disappointed. It might not be the most convenient for the workers, but in the end it's the customer who have to live with it.

@mikecoolcheeseharry5518 2 жыл бұрын

@@laurieg673 another Karen to the rescue. Listen dip chet, half an inch off on the overhang doesn't make it look bad, that's a preference thing.

@Tania-mx9tu Жыл бұрын

What I got out of this is…. You’re an honorable man running a company that people would be blessed to work with. As a homeowner currently picking out a kitchen countertop I learned to be clear in my expectations and also reasonable. Thank you for your refreshing honesty.

@chrisjoy8081 2 жыл бұрын

I'm proud of this guy, because he owned his part. Kept his side of his street clean and made amends. Rare and refreshing show of humility. He takes it one day at a time with honesty, open-mindedness and willingness. I know absolutely ZERO about tile...but I know a solid human being on sight. I wish this guy the best in business and in life.

@branexotic8822 3 жыл бұрын

Everyone in this line of work know exactly what Issac is going through! You handled it very professionally

@rrusso8648 2 жыл бұрын

How cool to hear a contractor admit his part, and be humble enough to learn from his lack of clarity. Great video, thanks!

@mattmcbride3843 3 жыл бұрын

This is how good contracting is done. You stand by your work. It's great to see somebody like you bringing a good name to the crafts. You clearly care, and this is how you get recommendations left and right. Honestly, the payoff of coming back and standing behind your work is going to get you a lot of future business.

@gregdooley6828 3 жыл бұрын

I feel this video in my bones. I'm a project manager with a residential construction company and we complete about twenty renovations a year. It's super refreshing to see this side of the industry and your comments on setting expectations, how several small things can add up into a larger issue and how delicately you need to pick your words when discussing issues with clients are all super on point. Great work standing behind your products and making things right.

@danielwade6844 3 жыл бұрын

"Sometimes you make money, sometimes you make friends." Nobody's perfect, and picky customers come with the territory. You're an inspiration to all of us in the industry. Thanks Isaac for standing up to help us avoid the same fate, and making us feel like we're not alone if we do suffer it.

@dericksmith2137 2 жыл бұрын

Actually some of those jobs where you take a loss or that turn into bad debt, can be great tax deductions. (At least here in Canada) Then there’s the fact that at the end of the day, you know you did the right thing. 👏👏👏

@shawn1869 2 жыл бұрын

I don't think that's being picky. The sink didn't even line up and to add, she wanted an undermount sink. This should have been discussed before starting the job.

@husher5142 2 жыл бұрын

friends get referrals so it comes sweet and salty. The guy who did my kitchen go like 6 referrals 20k+ thats solid for doing a good job and dealing with minor repairs/complaints after install.

@denisemartin3603 Жыл бұрын

That's not picky!!! That's her money and a lot of it

@jameswells9749 3 жыл бұрын

If I were to hire a guy, it would be this guy, he stands behind his work, he’s also honest.

@lisabrown6691 2 жыл бұрын

@@oldnewnewold1310 His crew was there doing the job. A successful owner can’t be on every job therefore he employs individuals he trusts can uphold his standard while taking the risk knowing that if they fail him, he’s gotta be good for it.

@user-mz9xz3fo4z 5 ай бұрын

You provided a perfect apology and stood behind the integrity of your work. I'm looking forward to watching more of your videos!

@romemarble100 Ай бұрын

You Rock dude! Everyone makes mistakes, it’s how you react and correct the issues. At the end of the day you showed everyone that you have integrity and honor. I’m a shop owner and I 100% loved this video. Great job! Thanks for sharing!

@vegandew 3 жыл бұрын

The sign of a *great* Business is *not* just how things go well, but _how things are handled when it doesn't workout_ . Proud of your actions and you have my full respect. You are forging a massive legacy of what a True Tradesman is all about.

@eonblueapocalypse7 3 жыл бұрын

I always stress about customer expectations and this video gave me insight. Thank you for being humble. Most dudes won’t show their missteps on KZfaq.

@nancypreston5448 Жыл бұрын

You are a true pro: admitting mistakes and sharing them with us to help us learn. Plus your personal accountability is rare and incredible! Thank you - thank you! I hope your customers value your ethics as well as your performance. You are a great entrepreneur and leader. I would hire you 100%. Thanks greatly!

@jimmydingo7138 2 жыл бұрын

It takes a ton of integrity for you to do this video. Kudos to you. I've been in the trades for almost 40 years and I cannot imagine too many tile contractors these days admitting any fault much less going public with it. You have my full respect.

@phillipsofthedriver 3 жыл бұрын

One of the most difficult things in life, is to learn from the mistakes of others, and not just your own. Good on ya, man.

@ProDMiner 3 жыл бұрын

i agree on this, been saying for years learn from other people's mistakes so you do not have to make the same ones.

@simondavid4084 3 жыл бұрын

The manner in which you handled the issue and owned responsibility is really impressive. To then film it and post on social media is incredible. It makes me want to hire you even more than before.

@AltRockFan79 2 жыл бұрын

This is how contractors should handle situations like these and why your channel is so valuable. Your tear-out videos are far more useful that the install videos, so I'm not sure why the hate for those. Thanks for being so transparent and helpful. :-)

@Merica79 3 жыл бұрын

The world needs more humble people like you in it. Lot of “hit and runners” out there.

@Jared-Kreate 3 жыл бұрын

Yes! It does help. I’ve been getting lazy with explaining some of the details to customers and this is a great reminder that no matter how busy we are, we need to slow down and take the time to explain things as best we can so if there are any surprises, they will be minimal. Thank you!

@tomruth9487 3 жыл бұрын

Jared Martin, Yeah good point. Clients need to know what to expect.

@user-sr3on1fg7y 2 жыл бұрын

How does that help? You explain everything and after 6 months if there is any issue would you be able to remember all you have explained? Except if you have everything written on an e-mail and backed up. I think this is clients fault... those are very minor issues and are perfectly normal and acceptable. As like in any science there is a margin of error. You can't just buy 10 grand work top and then decide that you want it to be replaced on someone else expense and blame them because of minor decorative issues. And I don't really understand how that little bit visible joint is stressing her out really .

@SIURBMETRO 2 жыл бұрын

I can relate to your client and ur an awesome contractor to not ignore her or run away. By coming back and trying doing the work was the right thing to do even if you had to bare the expense. We need more people like you and I wish you a very successful future. Stay humble and true and you will go far.

@rongorican6132 2 ай бұрын

I was looking for videos dealing with bowed countertops and yours popped up in the search results. You're a credit to your profession! I wish there were more like you.

@johns860 4 ай бұрын

DUDE! I love how you shared a mistake, the customer's ask, and how you fixed it. Wish y'all were in my neck of the woods - way to go man. Right approach, and doing what is right always pays back in the best way.

@keithlovejoy5862 3 жыл бұрын

I love when a fellow contractor owns up to their mistakes. I've been in the construction business since 1992 and STILL have learning lessons. BTW...love your videos and the camera work.

@allenburns3177 3 жыл бұрын

Issac, when I went in bussiness in 1986. An old jewish customer who helped me get started. Told me to take the time to make your customer a friend. People like doing business with someone they consider a friend instead of a stranger. Also to do a good job. Negative outcomes get talked about a hundred times more than the good jobs. You get a reputation anyway, might as well make it a good one.

@tomruth9487 3 жыл бұрын

Allen Burns, Good or bad, I do become friends with a lot of my customers. I turn down jobs where I don't feel I can make the client happy. I often spend way more time then I should to get a job right. But I think in the end it's a better way to work, at least you get more repeat business and do much less bidding.

@Smilemaker4u 2 жыл бұрын

Your integrity and accountability to take responsibility for your errors is AMAZING! Lesser people wouldn't give the client a second thought. I salute you sir! I would DEFINITELY hire you. 👏👏👏👏👍👍👍

@unkindguy88 2 жыл бұрын

Bro it takes a real man to own up to one's mistakes, keep it up and you will be rewarded.

@larryestrada5418 3 жыл бұрын

They're out there.Pay attention to your instincts. They will never let you down.Been doing it 30 years.

@familyplan979 3 жыл бұрын

That’s the truth, decline and move on. Cancel culture could work for us as well.

@rogerbritus9378 2 жыл бұрын

If accepting the challenge, charge properly for the time, stress, aggravation, and risk that comes with it. There are companies that live off of impossible clients. You just have to charge them properly to cover the organizational structure that's required to fulfill their high demands. And then, everybody is happy.

@hankhill3854 3 жыл бұрын

I know the feeling of taking a loss but you will gain it 10x more brother. God bless

@cjames1322 3 жыл бұрын

To me, one of the noblest things a person can do is admit when they’re wrong, and make it right. If I needed work done, I’d come straight to you no matter the cost or past mistakes, because I know you’ll make it right. Good job

@Gmoon917 2 жыл бұрын

Respect brother . Not many will admit and Handle their mistakes . I’m a painter and been doing it for 22 years I love what I do and take pride on my job . Ans when my guys or my self do something wrong . I make sure customers are happy . No matter what

@bTzuR 3 жыл бұрын

As much as sometimes I want to say some negative things about those rip out videos, the truth is you are being a real man by owning your mistakes. We all make mistakes, some hides them, others negotiate them, some pushes on other, some runs from it, and others owns them. That's a good thing. God bless you bud. Live and learn os for everyone.

@richardpotatoa.k.adicktate4749 3 жыл бұрын

This is my favorite KZfaq channel. As a tile installer, I always like to watch other professionals. I always learn something new, because you never know everything. I think the videos where you show us mistakes are the best ones.

@randomshortz17 2 жыл бұрын

Much respect. The ability to take criticism is highly undervalued today. Not only that but taking it on the chin and tearing out and replacing it to make the customer happy. Bravo. Ive been clean for coming up on 3 years. Love watching these kinds of videos

@user-ro4xo8pk6r 2 жыл бұрын

I’m truly impressed with this guy. Stands behind his word to his customers and focuses on making the Customer happy. Cheers to your integrity.

@rom14141 3 жыл бұрын

That's why you have a successful business, it builds your reputation and future customers aren't afraid to spend their money with you because they know you stand behind your work. Setting expectations is key to every business relationship. WELL DONE SIR!

@bobbydavis9254 2 жыл бұрын

Love this video. Your understanding of the customers perspective even though it may have been hard to swallow shows through incredible integrity and character this is why you will still be in business for years to come. Potential high end customers seeing this video will chose you over the competition regardless of price.

@kingtutt61 Жыл бұрын

Wow…..what a guy! As we say, Life is 90% ATTITUDE and 10% what you know! “Turn your liabilities into assets and help others”. I’ve learned a lot from you brother.

@Jamess17065 3 ай бұрын

Found your video on accident, I dont think you see anyone on youtube holding themselves accountable like you. All they do on youtube is show the glamour... Good job... Keep it up.

@johnmccarthy6686 3 жыл бұрын

Dude, you’re an honest guy, with more integrity and also more skill than many others who would never even consider re-doing such a job. Good on you. Also, I’ve learned a ton from watching your videos. Thanks for doing what you do in sharing your knowledge and experience.

@WhoDeyFan123 3 жыл бұрын

At first I thought the customer was just being hard to deal with but I totally see what she’s saying. You pay a lot of money to get something nice, it better be damn near perfect. Props to you for handling the situation properly, most wouldn’t. That’s why your company will continue to succeed!

@seephor 3 жыл бұрын

I disagree. This was not poor workmanship. I'm almost always on the home owner side because I've seen some of the horrors of what "pros" have done but not this one. This is more nitpicking and unrealistic expectations IMO.

@NunYaaBizz 3 жыл бұрын

@@seephor the sink has uneven reveal, 1/4 inch difference how is that acceptable? Where I'm from in Toronto undermount sink almost all overhang the reveal looks silly

@Scratchingforcash 2 жыл бұрын

I really respect your humbleness and the fact that you respect your customer. She was right on this one. The seek is bad and the sink lip is bad. I would hire you because of this video.

@buckeyeleadslinger 2 жыл бұрын

Thanks for posting and showing how to be a responsible and respected owner. Many guys wouldn’t have posted such a video.

@newera9962 3 жыл бұрын

I really appreciate you taking you making this video, it does help on many levels. You and your crew are amazing, keep up the good work.

@jurgo_01 3 жыл бұрын

Great work Isaac. I'm just a solo Carpenter who does it all. But I have your same temperament and joy of the things I create and the happiness I bring to the customers. You're a good man. Thanks for the great instruction. Time to hit the Bell. God bless

@ykciR 3 жыл бұрын

Another carpenter here man. How’s work going staying busy lol?

@JD-jb8ho 2 жыл бұрын

You’re a true professional. It’s really a letdown when you bust your butt and produce great results only to have the customer unhappy but at the end of the day, they’re the ones that have to feel good about the results. You did the right thing though I can totally understand how frustrating it must be. I wanted to congratulate on your sobriety as well. So happy you turned your life around so that you are able to teach me (and others) how to do all of these different things. Even happier that you got your life back and are doing so well. One day this countertop fiasco will be a distant memory and not sting so much. Thanks again for inspiring people to do better!

@ronfladell5648 2 жыл бұрын

A sign of a True Businessman and a Good Human Being!!! You should be Very proud of yourself :)

@Jon-wt4rx 3 жыл бұрын

This is why I watch these videos. I learn something new about tile and then some and I learn a thing or two about how to deal with high bars, which is part of the job. I really appreciate these videos and the ones that go smooth. I don’t know if you’ll see this but thanks and working with that kind of ethic will pay you and yours back exponentially. Thanks again Boss have a good one.

@Maner_Louis 2 жыл бұрын

You're a stand up guy, most contractors would of left her to dry. Excellent work by the whole crew 👏

@victorkowalski8237 Жыл бұрын

Tremendously POWERFUL testimony to honesty, integrity, and REALITY!!!! If certain shows would release a series strictly showing the obstacles, one of several things would happen, consumers would be more rational (HOPEFULLY!!!!) and appreciative of trades!!!!!!

@jamers99 2 жыл бұрын

So rare to see an installer admit a mistake and then turnaround and make it right. You're a good man. Keep up the good work.

@gaveasytiger 3 жыл бұрын

I could of lived with the seams, but the sink is a problem, having water constantly sitting on the top of the sink in between the counter top. Much respect for showing this. Thank you.

@surfingweb7176 3 жыл бұрын

These sinks come with a template. Some sinks require the ledge for a surface to set a cutting board on and or salad washing bins. The fabricator could've moved the sink back so the reveal was equal but they elected not too.

@jordanflynn4600 3 жыл бұрын

Thanks for the video. I've been In business for myself for a year. Just had my first call back on a doggy shower I did. It tore me up to swallow pride and tear out my work. So thank you for the video. Very encouraging.

@carlmcdaniel5681 3 жыл бұрын

I really love how transparent you are, if anyone is claiming to be an experienced remodeler than they are lying if they say the never had to redo a big project.. Things happen. Yall do top notch work and stand behind your work with integrity! I love it!

@patbrummel5252 2 жыл бұрын

I've been doing marble and granite for 12 years.. you handled that very professional. Especially being the owner and you taking the hit$$. Hats off to you brother..

@luthiersteve7462 3 жыл бұрын

I was a contractor for over 40 years and early on I could judge which customers were going to be ones to avoid so I would over bid their job just in case I got the job and would be covered for situations just like this one. In all my years I only had 5 callbacks. Make sure the job is done right the first time was my motto and it worked.

@jayc4715 2 жыл бұрын

So you judge people then overcharge them..great

@thrithgolden2748 2 жыл бұрын

Great strategy... Insurance pays off. When you're a plastic surgeon you have similar issues with clients but we still charge them for some of the rework. But then again our contract are very binding... Good luck...

@davidmarks4090 3 жыл бұрын

Thank you for keeping it 💯. Can't win all of them, but we can learn from our mistakes and come out stronger. Great attitude!

@maechr 3 жыл бұрын

I highly respect you!!!! This is what integrity looks like!!! You honor your wife with this. You honor your kids with this. Nice job!

@kevind398 3 жыл бұрын

Wow! Impressed with your work ethic & honesty. Not a lot of contractors have the courage to admit.

@peterjg001 3 жыл бұрын

Can’t believe she made you pull it out, would have expected a small discount would have been sufficient, but I understand her point of vue, paying for perfection and good for her for speaking up and good for you for being a man of your word.

@silverandblack9242 3 жыл бұрын

most customers (90%) are reasonable and understanding... then you get these

@smusyk2859 3 жыл бұрын

This was more than just changing counter tops, mad respect.

@scottv781 2 жыл бұрын

Holy cow. This video randomly popped up on my recommended video because I like the carpentry/home improvement content. As soon as this guy started talking, I immediately thought, "he's one of us!" By that I mean someone in recovery (I've been sober since May 27, 2012). The principles of certain recovery programs endorse all the thing he was saying about looking at his part, taking inventory, admitting when we're wrong, taking responsibility, making amends, being of service to others, etc. I was actually going to comment and say this guy sounds like a friend of Bill W. Then it happened at 9:55. I KNEW IT!! Bro, I'm sharing this video with my recovery friends. They couldn't care less about countertops, but they're going to LOVE the message!

@adrienne.moumin 2 жыл бұрын

You have a great of integrity. And clearly you learned a lesson or two or three about humility. I wish you were on the East Coast.

@ubermenschen3636 3 жыл бұрын

You should hire this guy for his honesty and humility.

@ubermenschen3636 3 жыл бұрын

@@fastbackseventyseven3553 ::: nope. See his other videos. He does a great tiling jobs.

@danielhogan7238 3 жыл бұрын

Bro, you are brutally honest with yourself. And that's great man. Again, it's good your doing this kind of video to lay way for people to be humble and improve themselves. 🤙

@JustinTBowen 3 жыл бұрын

You are a true professional in every sense of the word. What a testament to you and the strength of your word. Kudos to you and your amazing integrity. Very well done sir.

@danielolson437 2 жыл бұрын

I tell my clients... "When I fuck up, I fess up". And it's not always easy. Thanks for being a businessman who is curious, accountable, and dedicated to turning out a truly quality product. You set a great example for us to follow.

@MaMa-qh4dy 3 жыл бұрын

Issac-- a totally honest AND humble guy!!!

@brianmcguire4493 3 жыл бұрын

Your a stand up guy. Takes lots of guts to make a video like this. Much respect!

@mathalwaysii 2 жыл бұрын

The more I watch your videos, the more I love your work ethic, customer's satisfaction first. Best of luck to your business and thanks for all the videos and knowledge you share with us!

@littlsuprstr 2 жыл бұрын

I'm incredibly impressed by this video. It's great to see how anyone can mess up, and how to handle it with integrity. Salute!

@wowthatsdeepman 3 жыл бұрын

the stone countertop field is practically zero margin error...very few folks will ever realize this. great job on handling the L like a boss!

@surfingweb7176 3 жыл бұрын

The job was exactly what we in the stone industry warn clients about. You get what you pay for , or worse, you don't get what you paid for as is the case here. I would like to visit that home and tap the floor with a wooden broom stick to find all the hollow spots after seeing those 1/4" shims under that countertop!

@peternagy2793 3 жыл бұрын

Wow! What a learning experience from this video! Ive done counters, as well as tilework and this is a common problem that companies/installer overlook. Clients can't always picture the final results so they need to be guided thru the process. You handled it like a champ.. keep up the good work! Your knowledge and skill is a bottomless well!

@jacobgoodman7987 2 жыл бұрын

I can respect that he at least owns what he did wrong in the situation, and that goes for all his other videos going over these same issues. Recognizing your mistakes and learning from them is key to being successful, if he just blamed the customer for being too picky, then there’d be a problem of course.

@keithdewitt4690 2 жыл бұрын

You do great work! The world so soft right now, you can’t say anything anymore because everyone is so soft.

@rowenahuang1431 Жыл бұрын

Good job! Great video ☺️ I work in fabrication and these little bits of information are so important to convey to the customer and often part of our job to let them know. There’s so many things that are easy to miss. Commend you for making it right at the end of the day ☺️

@I_Am_Servant 3 жыл бұрын

I Appreciate the honesty and humility. Truly a good craftsman.

@lauramiller6106 2 жыл бұрын

I think you demonstrate a lot of character sharing a less than perfect outcome. Thank you.

@GPSINC. 2 жыл бұрын

Sounds like you’ve incorporated your program and step work into your briskness. I love that! Great job on your humility.

@timlitton 3 жыл бұрын

I can tell you I’d be much more likely to use your business seeing how you hold customer satisfaction in such high regard and owning the job. Mistakes happen. It’s how you handle them that counts. Liked and Subscribed.

@scottfraser3661 3 жыл бұрын

You should be proud of yourself and the amazing journey you have been on. You are living an honest way of life and your Conscience is clear Being in recovery sucks sometimes 😕 but I'd rather have to say sorry and correct my wrongs than walking around in misery and pain of addiction Take care and have a good one

@steeleproductions3524 Ай бұрын

I really appreciate videos like this one. I recently started watching your videos, and im a tile setter myself. So i really enjoy watching your art.

@deannalloyd7115 2 жыл бұрын

This is refreshing. I SO appreciate your honesty and humility. I think it looks lovely but then I also understand the home-maker wanting their vision to be met.The home owner is really lucky it is YOU guys doing the work though- seriously.

@masterjoe3000 3 жыл бұрын

This will bring u much more business! Honesty goes a long way!, and also you can sleep better at night knowing you are doing all you can do to satisfy a customer!

@zbeshears6945 3 жыл бұрын

Think so? In my experience even when you go out of your way they’ll still say you messed it up, the job ended up taking longer etc.

@masterjoe3000 3 жыл бұрын

This will harden him up for future customers, to be more thorough verbally and stuff, i agree no matter what u do u cant satisfy everyone. Customers can be assholes wanting everything for nothing once they know they can push u, he did the right thing, this is not about the customer its about him protecting himself for the next one and i feel he learned that.

@harrod19 3 жыл бұрын

@@zbeshears6945 this has been my experience as well, for the most part.

@markspeckan156 3 жыл бұрын

Always learn from your mistakes and always move forward. Your honesty will get you far in life.

@renaissanceman8581 3 жыл бұрын

You hope. Otherwise you are out of business.

@benzittlau 2 жыл бұрын

Thanks for being willing to be so vulnerable and honest and to share the experience and learnings. So easy to try and hide the failures, but they're more important to learning than the successes.

@l-o-r-d 2 жыл бұрын

I used to be extremely picky and OCD about hows things look, similar to the homeowner here. As time has passed I have started to appreciate the rustic and weathered appearance of certain components that can look great alongside the perfection i used to target. I poured concrete counters years ago and I love every blemish, chip, scuff and pit! You really are an OCD customers dream though, hats off to you!

@EdwardSandoval3 3 жыл бұрын

Its really hard to be able to stop the fires from happening when you have several jobs running at once. And you are in different locations. Its also hard to find someone who cares as much as you do to help perform at the level you do. But remember this Isaac you're a super star. And you are at the top level of professionalism. May your kindness and loyalty remain as your moral compass my friend.

@ajrcarpentry8371 3 жыл бұрын

You people with the negative comments most likely aren't in business or don't know how to run a business. 27 years in construction with 21 years self employed. The one thing all GOOD contractors know, is that you need to really explain things and communicate with the homeowners to address there concerns and wants. He was wrong, he knows it, he admits it and he made it right. WELL DONE!!!!

@H0DLTHED0R 3 жыл бұрын

Chad up

@kgmv4798 2 жыл бұрын

I love how honest you are! Unafraid to show your mistakes, even if I disagree with them being “tear out” worthy mistakes.

@walklong 2 жыл бұрын

Nice to see a true pro at work! Key words: "managing expectations" - so easy to lose grip on the that aspect of doing trade work: customer isn't looking forward to a floor, countertop, window, light or plumbing fixture. They are looking forward to the features & benefits of those things - even though they may not be aware of the distinction, it's huge. Our job is to understand what they think they're going to have and help them match their thinking with the reality of what they're physically getting.

@statesidechippie 3 жыл бұрын

They are some high expectations and something that most clients wouldn’t even notice. It’s nice to see them using the haunched miters or masons miters on the 90’s. This is join saves material over a regular 45. Trend - do a 600mm and a 900mm worktop jig that I recommend for kitchen installers. Great video - thank you for your transparency.

@viniciusferraz3722 3 жыл бұрын

Can't believe she made you re do it, such a beautiful job

@politcallycorrect5816 3 жыл бұрын

I mean she has an amazing house and stated her expectations. The seams aren't great and the sink reveal was really bad.

@viniciusferraz3722 3 жыл бұрын

@@politcallycorrect5816 I guess you are right, I got frustrated because I work on this business and I know how hard it is to make everything perfect

@platonfoucault1087 3 жыл бұрын

@@viniciusferraz3722 People who do manual work are much less picky because they know how hard it is to do it. It’s like my wife lol!

@FluidMotionEnergy 3 жыл бұрын

Its VANITY,,, just bcuz it doesnt look excatly like in her head uet is still 100 percent functional and nice she wanted all this cost waste and time redone over a fukinv seam and a sink edge bcuz her brain cant handle things not being perfect and absolute .lol, wtf is wrong w people

@lexandersantana8089 3 жыл бұрын

@@FluidMotionEnergy bro, she is paying top dollar and her only demand is perfection, if you can’t do it then you shouldn’t take the job

@mistika72 2 жыл бұрын

Kudos to you for showing this! This elevates the quality of your work and speaks volumes of your professionalism. That’s what custom work is all about! 💪

@stillwalking64 2 жыл бұрын

I watched a lot of your videos and your integrity is very impeccable. It takes a lot for someone to publicly admit something went wrong and be willing to fix it in front of thousands of people. My hat's off to you sir. Keep up the good work sir