We are very much aware of the inordinate hold times you are experiencing. Please accept our sincere apologies and know that we are working diligently at upgrading our phone system. In the meantime, if you are trying to schedule a sleep study, text ‘sleep’ to 91847 and we’ll get you set up! Thank you for your patience. We do understand how frustrating it is to not get through and promise we’re working hard to improve your customer care experience.