He just became the #1 supplier of 4090 components in the US.

What do you mean the Customer ? The Customer sent NorthridgeFix the cards. How does than mean the Customer will have spare parts to fix other cards, if he's literally sending them to Northridge fix for attempted repair.

@@StatsGam4er Sometimes other shops sent over hard cases to Northridge Fix.

Ahh that's interesting. Thanks for clearing that one up.@@huyanh995

There is another youtuber that fixes cracked cards. Might have to re-ship them there. It might be $500+ to fix, but the cards still sell over $1K I think.

Talk about an expensive mistake

I was thinking something similar, this is for sure user error. Where they crack is the tab that goes into the locking mechanism of the motherboard, not a single one cracked at the pcie slot.

Most probably,

LOL Seriously?!? Rough handling??? How does rough handling affect one tiny specific area?? And how do you crack a PCB.... Those things are hard as hell! NO!!! Something or someone applied pressure on those spots and yeah... I would bet it was exactly as he stated! These cards are HEAVY af!!! It's a matter of time before they bend and start cracking... And those spots are actually the most fragile ones... GPU's are screwed on the back, providing support up till the center of the card roughly... While the rest of the weight... ONLY is supported by the PCI slot... So you get alllll the support for the back of the card and almost no support for the front of the card. If you have a 3 fan GPU... GOOD LUCK! You're going to need it. It's also a miracle that motherboard PCI slots are not breaking too! GPU industry is a JOKEEEEEE! The moment I saw the Nvidia 3000's series I started laughing... NO WAY I'm going to buy a 3 slot GPU and on top with a "special connector". The 4000 series is a little better but oh well... Still not enough! A lot of things are not enough!! These things cost +1000$ and they don't even check if the thing as a proper weight or if it's a reliable/solid product. Just INSANE bs!!! Multi billion dollar companies and they behave like kindergarten kids... They don't know what they're doing

Sadly i bet your right,n Asus gets the flack.i used them for sooo long.not 1 problem ever!

I use the adjustable support that came with my ASUS TUF OC 4090. It's just a friction fit support with rubber ends. I could never imagine why someone would ship it with any confidence that it would stay put. A small bump can and likely will rattle it loose. That's not ASUS's fault in my opinion, they offered a solution in box. That's not a catch all for stupidity and not yeilding to the basic laws of physics. Whoever did this would probably drive their car without engine mounts too.

Mine wasn't even enough height, couldn't use it. Used something else but after seeing this video, I literally stopped what I was doing and put my tower on the side til I figure out what I'd prefer to do.

@@ryanmann3412 what case are you using? or did you take out the drive cage in favour of fans? It should fit if you have the holder sitting on top of a drive cage cover.

why the fuck do we even need support stands for videocards

@@abmong Thermaltake View 51. I don't believe there was a drive cage to begin with. but if so, I can't recall, it wouldve been removed as I only used m.2s in this build. It's wide open on the bottom, in which I put three intake fans. I used a longer style bracket that had to rest on top of a fan. I'd have to take the card out and inspect it. I will, just don't feel like it for now and threw the case on it's side and removed the support.

Can confirm also that the Asus gpu comes with an anti sag stand. It worked for my case... But I assume there are a lot of cases where you can't use that at all?

The support stand that came with the card is too short for some

They should NOT ship the larger cards in the slot, it should simply be separate with instructions on how to install it.

!00% agree they should be shipped in two boxes. I only went OEM build because at the time it was hard to find a 4090. Super bummer when it came damaged.@@shanemitchell477

​@shanemitchell477 it's not a pre-built then.

Maybe the customer was not aware of the cracks?

Doubt the customer knew what was wrong with them.

customer wrote damage so he knew...

@@kroks06 we have a "video" there too, what "video" means? Besides, the truth is we don't know who exactly wrote those things there.

@@kroks06 Knowing they are damaged is different to knowing why they're damaged....

You can simply do that on a board that the GPU don't work

@@mokywlmd572 ...which requires you to find one where all the other components are in working order. What are the chances that the GPU experienced a voltage surge enough to kill it but all the other components are hunky dory? Yeah...we know that's an option. It shouldn't be the best available option. "simply" yes...thank you for your input.

what about the fact that it's entirely was sent by 1 costumer

It's called manufactured obsolescence

its not a weakness, the motherboard is tough.. the weight isnt an issue, its a user propblem.. fix your mounts.

i would bet they all are RMA's

I would guess the person who send this in bought them for a cheaper price from a company which might have had this problem. And thought he is gonna make some easy money by sending it to NF to get them fixed...

An SI would know a cracked pcb is not worth trying to fix, they would also probably be able to elaborate on the type of "damage"

or that the motherboards have fixed graphics card connectors rather than flat cables.

Circumventing the export ban would 100% land you in jail.

@@MandoMTL that's why you just sell the cards to Vietnam or Singapur. the rest isn't your concern.

Lmao no it won’t.

The competent ones.

It leaves a lot of faith on the customer's install skills though..

It would be time for a new type of connector tbh... Not this intricate shape for a 2kg card.

It is not the layers the problem, it is the Cooler and the size of the PCB, which is way too small.

All these cards come with a support bracket, gigabytes is a bit finicky to install. Its more than likely these cards cracked while they were shipped inside a PC.

Totally agree with you mate I think the price of cards now and the size and weight of the cards they dam well know they should come with the card with a warning sticker to use a support stand .

not really, the way things are going with the power gfx cards are needed, the old way using existing pcb board thickness isnt enough to hold the weight, its ok saying "make sure to screw them in to the back plates" etc, but the actual manufacuring of "future" cards need to be revised, otherwise these type of faults wont end

They do

@@daves8718 My 3060ti never got one. Then again, even with 3 fans, it is diminutive compared to the more powerful cards.

Just use the supplied magnetic kick stand in the box. Zero problems on my 3 ASUS 4090 OC Edition.

@@genderlessyoutubefanperson If it was long/high enough that would indeed be an option for many people.

​@@germanmosca or get a founders edition card, they are rock solid due to their full metal frame and 3 screws with no sag at all despite using a 4090 😅.

What's your new addiction? 😉

cocaine@@Baneslayer

They shouldn't honestly. If they need one then they're too big/heavy and shouldn't be sold in my personal opinion. It's the reason I traded in my MSI 3070 Ventus 3x for a MSI 4070 Ventus 2x. Half the size and a 8 pin to 8 pin connector on top of running far cooler, and still being noticeably faster GPU. I've seen a few Tech Tubers even downgrading from a more powerful GPU to the 4070 for the same reason. To me the 4070 is the best GPU of this generation. The only other GPU of interest this generation for me that I find impressive is the Intel 580.

@@Alte.Kameraden a 4090 is an insanely powerful card, that burns a ton of energy, so it needs lots of cooling. Not really anyways around that besides water cooling or buying a slower less powerful card.

@@aaronwlkr Which is entirely the problem. It's pointlessly powerful, and large. The fact AMD gave up trying to make a GPU that matches it, and Intel isn't even trying to match it. I don't see how any sane person would want one. I mean this generation the only GPUs that have impressed me thus far are the 4070 and Intels 580. For me it isn't about RAW power, that's a fools game.

@@aaronwlkr Again, it's a fools game. I have zero sympathy for 4090 users who GPUs go up in smoke, or break in some other fashion. It's like owning a Tiger vs a House Cat, Tiger is ridiculous to own, but some people pay the money for it. Like a Tiger randomly deciding to bite you in the back of the neck, a 4090 will go poof. It's a terrible investment in short. Adding a water cooler to it is irrelevant as it doesn't solve the power hungry issues, maybe if only the weight issue, but in turn at the cost of a grossly more complex PC build. Basically the only "SANE" option is not buying a 4090.

@@Alte.Kameraden I'm sorry, what? You don't see how any sane person would want... a really powerful card to get high framerates in recent games with max settings in higher resolutions? If you personally prefer to play games at 1080, that's fine, but acting like other people are crazy for wanting higher end cards is just weird. In Cyberpunk, for example, even a heavily overclocked 4090 struggles to get much more than 60 fps without DLSS at higher resolutions with ultra settings and ray tracing. When there are _already_ games that push the fastest graphics card to its limit, you can't really argue that it's "pointlessly powerful."

Thank God my msi 4090 liquid X is still good lol😅 still running like a beast

Why would they put traces to and from the pci-e slot? Can not be a coincidence 🤡🤡🤡

It's the PCIe connection. Obviously it has to have traces leading from it lol

Why Asus intentionally make a inferior products 😮

They have limited space to work on. I guarantee they're not wasting space and the cracks will travel further between the layers that what you see in this video. The problem is solely weight and lack of support by the installer, whomever that is.

does mounting it vertically help with the sag? i have a vertical gpu mount on the way

@@exreficul2502mounting my 3090 vertically definitely without a shadow of a doubt helped with the sag of my video card. No matter how many times I tried to help support the video card horizontally that would sag a bit, which made me worry of mine breaking the motherboard or the video card cracking. I don’t care to use a GPU support bracket because I believe that takes away from the aesthetic appeal of the card. Although, there are some that look great with the built in GPU support bracket

Just curious @James how much of a difference is the 4090 to the 3090 in terms or weight and size?

I did the same. 40 series GPU's are just too heavy to trust to horizontal mounts.

@@anorax001any issues with vertically mounting the 4090? I had a couple with the 3090

This makes the most sense

⁠​My Gigabyte Aero 4090 came with a support bracket because the card does indeed sag. I didn’t like the look of the bracket so I 3D printed a better looking bracket to support the card from underneath. 9 months later and have had no issues.

My 3070 i vertically installed and watercooled i think it's better and the MB is horizontal

Yep

Glad I bought a 4090 with addled water cooling and no cooling block to save on weight

I selling gaming PCs as a side business. It is absolutely possible to do but your must support the GPU in multiple places. I use foam blocks that I cut to size, never had an issue.

A local company here ships their assembled gaming pcs with expanding foam blocks (wrapped in antistatic plastic film) inside the case supporting the CPU cooler and the GPU. A 2.5 kg GPU hanging from a PCIe slot and one single screw on the bracket. It's an industry practice that definitely should be changed. Companies already started making "armored" PCIe sockets for these super heavy GPUs, maybe they need to start armoring the GPUs next? Or maybe the cases should come with GPU supports as standard or the GPU should be mounted vertically?

_"I have no idea why ..."_ Imagine buying your new Porsche supercar, and having to install the turbo yourself.

System builders like this already claimed insurance from shipping damage so this is just extra income if they can be fixed. Builders are paid either way so they don't care. Sucks for the kids who spend $5k on 4090 gaming PC and have to deal with the incompetence.

Not the MBA reference model.

Msi gaming trio? Good choice

@@stevieC11Hanworth Powercolor Radeon 16 GB

It needs 2 brackets?!

Wow, this make 4090s' look like bad investments. The burning 12v connector does not help either.

With the cost of the 4090's, I would almost want a small case dedicated, just for it. Instead of using a Huge Heat-sink and Fan combo, put the electronic workings, on an ITX board instead, and use a decent AIO cooler. It would be awesome to see a matching set of cases from a company like Fractal Design, one being mid tower ATX for the CPU and Storage, the other being an ITX case, for the Video Card itself.

Biggest downside, having to use independent PSUs for each case. (then again, the 4090 is a thirsty card)

@@greenman8 Designed for the buyers who can buy it. And manufacturers doesn't seem to stop there, more weight, more price, more hpwr, more melt, more crack, more power consumption. :D I hope 5000 series comes with even thinner new uhpwr connector, both end on the psu too, so buyers can buy new power supply on one fail at the same time. :D

The 3090 were also a bust too, I had one of mine catch on fire playing New World. Nvidia's engineers are on something.

So let me get this straight, the motherboards are at fault (when this was never really an issue in the past), despite the fact that it is the GPU's that have been increasing in size. Ok, got it.

I suspect this was all done by one person trying to brute force the card out of a motherboard without knowing how the retaining tab works. They probably even wiggled the card along its length to try and get it out.

@@muhdiversity7409 Agreed!!!!

How the retaining tab works was covered in detail in my ASUS MB manual. "Before things fail, read the owner's manual." if I might add, read it before inserting or removing the GPC. @@muhdiversity7409

The design of the retainer has always been awful.

They get turned into an electronics reclaiming company, they grind them up, extract the gold, then what do you suppose they do with what's left? Do your research. 🤦‍♂@@unops1archive

In germany they fix it .. I do not understand why people say it is not possible.

You nailed it. Cards are heavier and it is a weight issue IMO. My Gigabyte Aero 4090 came with a support bracket because the card does indeed sag. I didn’t like the look of the bracket so I 3D printed a better looking bracket to support the card from underneath. 9 months later and have had no issues. Nothing to do with the build quality.

They're built the same way they've always been built, but the PCB structure and material hasn't fundamentally changed, and it's not reinforced. The 4090 models released by Nvidia and its board partners are among the largest, heaviest and longest consumer graphics cards to have been released yet. Four slots' worth of GPU cooler and all its metal at roughly 14 inches in length bearing down on a PCIe connector with all that leverage and without any external support is a recipe for disaster, regardless of how well built the board is.

i switched from gigabyte GPU to Powercolor for a similar reason. too many issues. powercoler has been flawless for me so far.

If u send to the germany card and it is not fixable they do not charge you. U can not charge that you done nothing.

Define "done nothing"

support is the way to go, my card comes in at over 2kg

I wonder if some of those cards could be used, (where a structural damage did not involve internal electronic tracings) if they were used remote, or on Vertical adapters?

Never fix PCB cracks/damages. Even at work, these would be designated as scraps. Layered boards like these can have 12V DC on layer 4 going to layer 10 but disconnected by the crack.

@@greenman8 Electronic traces can be fixable find in youtube..

its not in germany its with gigabyte problem. Asus have no problems like that. Msi is even worse.

All of them are fixable. He obviously does not want to deal with cracked boards because it takes time.

I have asus tuf and i can tell you for sure all of these have sag support in the box. Soo its not asus fail this time

@@Takedown87 I agree. In my opinion it's the builders fault. My Gigabyte 4090 has a bracket that screws into the standoffs on the motherboard, it's super stable but I'd still use some kind of foam to support it along with the bracket if I were going to ship. The nice thing about this type of bracket it keeps the GPU from going down or up. With the type that supports from the bottom I could see the box getting flipped in all directions and breaking the board in the up direction.

If these were shipped while installed in the system, that's not the manufacturers fault. A lot of SI's are shipping the video card separately now.

@@-AMD-Ryzen it may be the pre installed shipment problem! but its not one or two! theres a bunch of them! and why we dont see 4050 or 3080 problems!? why all on 4090?! melting connectors, cracked boards! i think as a well known company that produces such heavy duty cards, these kind of issues, should be measured before luanch. and if it happend , it just a responsibility for the company! not to change those cards, but to improve the final build quality ! nor being silent or blame the final user for a design problem or flaw

they did it.... you have to mount this type of card vertically

Took a bit of scrolling to find someone mentioning the ATX standard from the 90's is not holding up so well. It's time to move on folks and start using an improved standard.

@@Antagon666 No connection. It's the cooling system that is too heavy.... you switch to water cooling and no more problems

The slot design predates large video cards, and the hook is used to seat and lock the card in place, I am fairly sure that you never see that damage on ANY other add on cards...

I agree, this is a design flaw from the get go. I once had 500 cards (atuc 64 cards) sent to soldering due to a designer use of inadequate connectors.

He said in previous videos that it's not cost effective to replace the GPU

why?

because they are ridiculously giant @@MusikAstronaut

Interesting you mention this...since I know for a fact the better industrial and case manufacturers back then already had standardized support at the end of the card, which is still pretty common in server land.

Obscene amounts? 4090 uses between 200-300w under normal operating conditions and whilst doing so, delivers almost 2x more performance per watt than anything that came before. I think you're a bit off on this, bro.

@@tonyd9394 well the phrase you quote is related to early computers. I was reading the other day that Eniac used 174kw. Anyway if 4090 melts its connectors then its using too much. Under heavy load sometimes it spykes to 700w which is as much as some split ACs... ridicoulous

They should come with supports if they require that

Excellent point !@@proudofyourroots9575

I think this is correct. Likely an AI startup that either shipped a bunch of hardware without removing the gpus or a tipped over shelf.

And most do, my 4080 and 4090 came with supports and it stated that they must be used. Unfortunately many people know then manufacturers and we get cracked boards and “idk what happened”

There is nothing on the board that is sensitive to static.

😂

They are included with most 4090s

@@JimBobm In most but should be in all and not just the 4090s and 7900XTX

It is customer misuse. People are either clueless or fail to use the support bracket.

You wouldn't but they started doing that lately.