Thank you for the thanks :)

Seems like an exaggeration but I'll take it :D

I do :) and thank you.

DV adapter looks like this? shop.bt.com/products/bt-digital-voice-adapter-100121-bt1-G4Z7.html This product is to allow you to use your old phone(s) on Digital Voice when not next to the BT hub. If so, I'd hope it was just a case of pressing the "recycle" type symbol on the adapter for about 3 seconds and then doing the same on the BT Hub. Then plug the normal phone cord into the adapter. You still need to use your old phone's base station or an original analogue corded phone. If you are trying to add a Digital Voice handset to the BT Hub then you don't need a voice adapter. If you are trying to add an old DECT phone to the BT hub you will still need the DECT phone's original base station.

Port forwarding is only helpful for things outside of your home which connect to things within your home. A freesat box or similar using on demand content (e.g. iplayer or netflix) won't need port forwarding.

@@freename Thank you for taking the time to reply. I'm slowly losing the plot since BT installed the new FFTP service and the Smart Hub 2. Weeks of problems like slow speed etc were resolved by an engineer in 2 mins when he showed me the mode settings that come factory set to Mode 1 which is limited to 3 devices. Any more added end up splitting the channel and slowing it down. He changed it to Mode 2 and now we have 150mbps. Shame he didn't check our cables as the BT supplied Cat 5e limited the speed to 93mbps! My question was 'clutching at straws' to be honest. BT point the finger at everyone else, Freesat point the finger at BT and the BBC iPlayer and the ITV Hub. My gut feeling is to sit tight and let it sort itself out.

​@@PaulRansonArt Oh, never rely on WiFi.. its awful and variable. I support people every day and almost every complaint comes down to some crappy WiFi router, speed or incompatibility issue. I've just replaced my mobile phone because of a WiFi comparability issue with my Unifi (fairly expensive) WiFi access points. Also avoid Power Line Networking. The best alternative if your ISP router is crappy - probably TP Link Deco Mesh or Netgear Orbi mesh stuff. I've not seen BT provide a network cable with less than 8 wires in but if you reused one from a Hive, Nest or other device they often come with cheapo 100mbps cables. On that one - I don't think BT would have been the ones involved in such a cable.

@@freename I agree. I've used ethernet cable to connect our computers to the router which leaves me wondering why all these random connectivity problems with our Freesat box and the odd website. I know Microsoft has a free VPN /Proxy set up and wonder if that's the issue. The problem is finding a solution rather than stumbling around hoping to strike lucky.

Microsoft don't have a proxy/vpn service. And if there was one setup on your computer it would affect only that computer and not other random devices on the network.

That doesn't seem likely to be related to the router. Have you tried changing the Passive or Active mode on the ftp settings?

You are at the mercy of BT and their firmware. I don't think it is possible any more, sorry.

It is not possible to do that on a BT Hub.. you would have to set the DNS on each computer on your network - or replace the BT hub with something decent. Instructions on where to set the DNS on Windows: support.opendns.com/hc/en-us/articles/228007207-Windows-10-Configuration

Nope, just going to have to note down the settings and set the new router up again.

Won’t work, What you’re describing works on some routers with dual wan failover support typically business/enterprise grade routers have this not home routers I’m afraid. Your best bet is to get a 3rd party router from Synology, Netgear or Linksys and best of all they will all work with any internet provider if you switch! Can always eBay the hub and use the cash for a 3rd party router, usually cost £100-130

Just unplug the Openreach modem and plug the new hub directly into the smaller phone cable to the wall? Keep or sell the Openreach modem. Dont sell your BT hub, BT now require you to return the hubs if you ever leave their services. If you don't return it you are charged!

icannotgetafreename We don’t know whether this individual has an ONT for fibre to the property or has VDSL, also openreach modems and ONTs are not the customers property but openreach property so do not sell them as it’s a hard time to get another ONT + having a modem gives greater choice of routers they can use. Don’t worry too much about BT coming after you for the old hub (hub 5), they don’t expect it back, BT don’t give new customers 2nd hand routers anyway haha. It’s for recycling the plastics and metal inside them, was never charged for my hub 5, best to keep the smart hub 2 in case of emergency but sell off your old one. Never ever sell off openreach equipment either modems or ONTs (Usually screwed onto the wall inside your home)

Firmware is all managed remotely by BT. Very likely over a protocol called CWMP / ACS / TR-069. You can't initiate any firmware updates on your side.

I think the problem with using modern BT hubs as wifi points these days is... you can't turn off IPv6 on them. So you will always have a thing sitting on the network assigning IPv6 addresses (and possibly routes) to all your devices causing routing problems or delays accessing IPv6 enabled websites (most major websites these days).

I think you can only do it with access controls to stop and start a specific device's access to the internet.. but can't "turn off the entire wifi" on a schedule.

Not sure what export does. I can see if I get time to test that in the next few days. For reliability and speed... www.broadbandchecker.btwholesale.com/#/ADSL what does the checker say for her phone number (or address if phone number gets rejected). It should give you expected speeds, a handback threshold and hopefully a section saying observed speeds and the date they were recorded.

What firmware version are you on?

I suspect it still transmits BT WiFi even if you turn off your private network. It is my view that you will do more damage to your health worrying about this stuff than any future discovered health impacts. Replace the BT Hub with something you fully control?

Hello Maya, you can turn this off in your Hub settings online. It is the BT Wi-Fi hotspot (used to be called Fon). Just log in to your BT account and go to My Products. You in there you will find an "included in my products" section with BT Wi-Fi shown. It will either have a button that says 'manage' or ''learn more'. Click that button. It will take you to a page where you have to agree to the BT Wi-Fi terms and conditions and click 'Set up". Once you are in, just scroll down and you will find an option to "Opt Out'. Click that. It takes 24-48hrs to implement. So keep checking with your acousticom and you should find it gone in a couple of days. You can also check it's been deactivated by logging in to your Smart Hub Manager online - open a new window, type in 192.168.1.254 and it will bring up a screen with your hub details. You may need to enter the admin password which you'll find on the back of your hub. Once in, click on Status and scroll to the bottom where you'll find BT Wi-Fi. It will say 'active' while the hotspot is active but that should turn to Inactive once your opt out has been processed. Hope that helps...from a fellow electrosensitive :)

I feel you. I had this problem as well did you fix it?

@@smilingtreefarm4536 Glad to hear this. So it can work. We had the same problem with sky and had to use our old router in the end. i want to change to BT but was worried about the same thing happening. From another electrosensitive person

It's for customers with an Openreach fttc (VDSL) modem.

I don't think you can - or you might have to contact BT support to get them to make the change.

It doesn't look like it can be automated. You'd need to log in using the instructions in this video to turn it off and on every time.

Plug in with a network cable or if not possible.. factory reset time: kzfaq.info/get/bejne/hMmEf7F6x5u1ZI0.html

@@freename I see, I thought it might have been possible to turn wireless back on from 192 without the cable, but that makes sense. While watching I assumed there might be a way to turn it wirelessly too.

Some routers have a button to turn WiFi back on but the hub does not.

It isn't possible on the BT hub, it's a really gimped router in terms of settings.

You can turn WiFi off but you can't put it in bridge mode. I suggest a refurbished Huawei Openreach Modem instead.

2.4GHz is likely to only give around 100mbps; likely less. 5GHz will go less distance in your house but will produce speeds as high 370mbps. (Or even higher if you have really high end WiFi client equipment).

8:09 Access Control looks like the closest thing? Or possibly go to "My Network" and click on a device, see if it is under the settings for that device.

No. The BT hub doesn't have Modem mode. You can plug in an Asus router but it would be "Double NAT" and cause problems with port forwarding and game consoles.

Hopefully they've got rid of smart setup because it was a bad and an incredibly annoying idea. Thinking about it; I've not been bombarded by it on anyone's connection I've linked to recently!

It should be on by default. Check the settings at 0:22 where you can see it shows 2.4GHz on and 5GHz on.

as in on 5:54 network name hidden for 5ghz, do you know how that can be added

Good question, other than changing every option you can find on that page to see if it enables the option for the name.. maybe you can no longer do it on the new hubs ?

@@freename I've had play around and no luck. Maybe is a software update. Thanks for the response

I don't think they have that function :(

It is likely that any logs are lost on power off, it's too costly and damaging to storage on the board to constantly be writing logs to NVRAM.

No chance. It barely functions as a router let alone advanced features like VPN.

BT Hubs do not have that function. Their "Whole home wifi" kit might do.

Always use numbers from letters or on the main BT.com site. Numbers found via Google or forums are likely to be scams. If your new place already has a BT phone socket on the wall then you likely do not need an engineer to visit. If you are going for a full fibre service where it doesn't use a phone socket then you probably do need a visit.

Can you describe what you see when you test and what you are expecting to see?

@@freename Hi i needed to turn off the 5Ghz frequency as my daughter was trying to set up her Apple Home kit and because I had dual channel 2.4Ghz & 5Ghz on she needed the 5Ghz frequency off as the Home kit was experiencing difficulties in the set up so I had to contact BT tech services who were able to de-select the 5Ghz from their end after my daughter successfully set up the Home kit on 2.4Ghz channel I wanted to then turn back on the 5Ghz channel, but as I said after turning it back on then saving changes and re-setting the router nothing has changed when I go back in the Home Hub manager it's still off?

@@tonyharnin1859 It is possible the BT change (probably via a system called ACS [Autoconfiguration Services] / TR-069) is overriding your changes your side. If you've definitely correctly initiated a factory reset and 5GHz is still showing as turned off in the admin interface; you probably need to speak to BT to get the 5GHz switched back on.

@@freename Hi I haven't done a factory re-set only trying to re-select the 5Ghz channel after BT had switched it off. I couldn't stay on the phone while my daughter set up her Home kit with BT but I did state to the Tech that I should be able to carry out these type of functions as the administrator, but he just waffled a bit & said he'd do it his end. I have everything correctly & I concurr with what you said about BT having total control over the router settings, looks like it's another lengthy wait on the phone to speak to a BT tech again😱 Thanks for your help. Regards Tony

Usually not. I often find my neighbours BT Hub follows my WiFi channel meaning it's contending against mine and will be slowing us both down! Stupid really. If nobody lives near you then it doesn't matter really what channel. If you are in flats or have attached neighbours you are probably best looking for the least used channel and selecting that manually.

Won't be possible. What is your average ping time? Does it get any better if you use a network cable rather than wifi?

@@freenamemy ping is below 20 with spikes of 150+ ping, even with an ethernet cable

It really frustrates me because it makes gaming impossible and when I call up BT all they do is refresh the line which does nothing at all

@@nicovizualz Are you using wifi or a network cable ? If you are on wifi and without testing on a network cable that the problems could well be wifi. Ping of 20 is expected and unless on wifi.. spikes of 150 are not normal. *Unless you or someone else in the house is downloading or streaming high quality netflix*.

@@freename I use a network cable. But I'm paying for 100 mbps download and 30 mbps upload so somebody downloading, or watching high quality Netflix shouldn't be a problem

No such setting exists on the BT hub.

@@freename I managed to do it in the end took a bit of shicanary though lol

No it can't. Look up second hand or refurbished openreach modems for a good modem. Avoid the draytek modems, they always seem to fail after about a year.

@@freename thank you

How do you mean "add mac addresses", for what purpose or outcome?

I don't think you can - which is why it makes it difficult / "slows the internet down" if you want to use a Smart Hub as an access point only!

The BT Hub will be transmitting both 2.4GHz and 5GHz wifi. Unless you've gone into the wifi settings yourself and "split" the names and turned off 2.4 or changed it to a name you don't recognise.

@@freename I can see in the hub manager that it is transmitting in 2.4 and 5ghz. What I can't do is get any of my devices to see or connect to the 2.4ghz channel this does not appear as an option like it did in previous models when i scan for networks.

Do you have an android phone?

@@freename yes i do.

play.google.com/store/apps/details?id=com.arubanetworks.arubautilities What does that show?

You can use software on your computer or phone and connect to a VPN provider through the BT hub.. the BT hub can't become a VPN client for the entire network.

Disable smart setup on the home screen of the bt hub. That still won't stop it intercepting if the broadband connection drops out.

@@freename so how do I bypass the admin password needed please

Is the PON light solid green on your fibre box ?

Yes

@@karlhackett4441 Has it gone past your install/activation date ? And I guess the cable goes from the fibre box on the wall into the red labelled socket on the hub?

Yes bt has say my broadband is live and all I had to do is connect the hub up and set it up and yes the red lead is in the red port on hub and in the wall of fibre box

@@karlhackett4441 Probably time to engage their "help" :( Good luck!

No. But if you are an FTTC customer with the broadband coming in on the copper phone line you can replace the BT Hub with an Openreach VDSL modem (see ebay) and then plug your own ethernet router into the Openreach modem. Set your router to then do PPPoE and off you go.

icannotgetafreename It is a bit annoying that we can’t set it as a modem as I want to buy a mesh system and don’t want BT’s discs. I have the BT Fibre 1 service. Is that FTTC?

@@summerrr1 That is FTTC. Buy an Openreach modem and use that instead as your bridge/modem to the Mesh system WAN ?

icannotgetafreename Thanks. I just read up on it. Regretting going from Virgin to BT now!

@@summerrr1 oof, bad move.

Yes though the BT one being on still is unlikely to 'interfere' .. it will just be a name you see (and ignore) in the list of WiFi networks. If you do turn it off I believe the router will still transmit the BT WiFi or EE WiFI public network.

I should’ve been clear, the interference is because (as advised in the eero setup) I used the same WiFi name and passkey so all my devices would automatically be on the network. But there are now two networks with the same details so some devices are on the BT and others on the eero!!!

I see. In which case you would need to turn off the BT one.

Done, fingers crossed it helps…seems to be so far. Just made more sense to spend £100 on a mesh system I can use with any provider rather than £12/month with BT for the discs. As an aside, we have FTTP, could I have just plugged the Eero box into the Openreach box (the one that the line comes into) and not used the BT Hub?

No point giving any more money to BT than you have to! If the eerrorooroo supports PPPoE you could indeed use it as a router directly into the openreach "ONT". Username bthomehub@btbroadband.com and any password.

Yes

Only BT support have that function. You would need to speak to them or wait for it to happen automatically.

Try in the IPv4 Configuration you can see at 7:38. If you can't see it in there - you can't change DNS.

@@freename I see the ipv4 configuration but what is the DNs is it the numbers at the bottom

Someone might have setup parental controls restricting the time that the device can get online?

That means it is attempting to connect to broadband. Make sure you've plugged it in correctly. If you have a single socket on your wall then you need to use a broadband filter (the white box with the two sockets). If you have two sockets on your wall then you probably need to plug directly into the DSL socket on the wall rather than using an ADSL filter.

@@freename bt came to my house today like 2 mins ago so its fine now but thx stay safe

@ItsKunai how did they solve this issue?

Jo Fell 1 of the cables were in the wrong sop

What do you mean by disconnected the manager?

How are you expecting it to "recognise it" ? (What are you expecting to see or happen?)

@@freename well when I say recognise it.. I mean it should distribute network and internet access to the switch.. Which it isn't doing.. I have an etherenet cable from the smart hub port to one of the ports in the gigabit switch but if i plug a thing into the switch im not getting anything

@@muttlymoo What make and model network switch is it? What port on the back of the hub are you plugging into? Does the not working stuff work if you plug it into the same port on the hub directly?

@@freename it's a TP-Link TL-SG1016D, I think i tried all the ports 1 to 4 on the smart hub, if I plug something into any of them directly.. It works fine.. If i plug a etherenet cable from any of them ports to any port the switch and then plug something into one of the other ports on thw switch.. Nothing.. Theres a power light on the switch.. But no other lights.. Im new to using switches.. I thought you can just plug them in and they work.. So made me think its some setting on the hub maybe?.. I mean do you have to turn the smart setup off.. I didnt try that

​@@muttlymoo When you plug devices into the switch do the link lights come on? Or no change at all?

Even if there was, I wouldn't recommend it as it is not a very secure way to filter or block devices on your network

@@freename Can you recommend a better way, aside changing my password cos I want that to be the last resort.

Change the channels on 1:22 - on my screenshot it shows "Smart (Channel 1)", change it there away from smart (auto).

@@freename Thanks for replying - I tried it there - it only offers me one alternative - none of the best channels that Analyser showed, were available. Sod it - I'm going back to Virgin!

It should work straight away without changing any settings but you will be in a situation with double NAT. What kind of internet service do you have? Fibre to the cabinet or full fibre to the house?

Not sure what NAT is. I have BT internet. A smart hub from BT. So much on here which is confusing. Some say change this and that others do t say much but speak in jargon. Any help appreciated

What kind of box does the internet/wan cable go to from the back of the BT Hub? A box with lights or just a phone socket?

@@freename I have connected Bt hub with cable to wan socket on ax 55. It has lights on front

@@peteturn1782 What is WAN or Internet socket on BT hub connected to?

Has what bit been removed?

@@freename hi sorry smart setup

Are you using a business service (and hub) or home service? The business one doesn't do the smart setup.

@@freename home service

@@Kevin-qz3bq The box still shows on the main home page below "Broadband performance test" on: Firmware version: v0.27.06.04290-BT Firmware updated: 26-Jul-2021

On just the 5GHz or for both the 2.4 and 5GHz?

That isn't possible. It isn't a function built into any of the BT Hubs. You would need to use the software on your computer or, if you want your entire network to go through a VPN, use something like a raspberry pi to redirect the traffic. Or replace the BT hub with a router that does support the VPN protocol your VPN provider uses.

icannotgetafreename Hi there. Thank you. Agreed difficult, but I did note that there is an option for VPN in Advanced Settings, and interestingly it does say the hub can work with most VPN software. Do you have an opinion on this. Thank you.

www.bt.com/help/broadband/how-do-i-opt-out-of-bt-wi-fi-

What's your printer got to do with it?

@@freename must’ve been a typo I have no clue

Yes. Although with a bt home hub it _may_ continue broadcasting their cheeky BTWiFi/Openzone service.

You can request in your BT account to disable BTWifi/Openzone. But you lose access to use BT Wifi in other places.

@@ukguybrush Thanks. Eventually opted for another non BT router. Best surefire way with no hassle and still keeping wifi for when out.

Not sure, sorry. Though a factory reset would definitely do it. (It would also lose all other custom settings and information on the router)

@@freename I think this ended up being a mobile app where the MAC address is disguised - when I looked at the Wi-Fi address on iPhone via Settings>General>AboutWi-Fi address ... the web indicates this is the same as the MAC address - but that can be disguised - I was trying to remove my iPhone. Others seemed to work. I also updated my Wi-Fi password to be on the safe side and removed other devices - you only need to filter on the 'Connected' deviced rather tha 'All' if you are getting issues at a certain point in the day.

You are the second person to say so now.

See 6:15

Only BT support can do this remotely.

What error do you get?

Not directly on the router but your devices or computer can run the app. The hub can't connect for the entire network. Hubs are poor routers.

@@freename thank you! I was looking to use Nord for my ps5.

Does the BT phone line work for calls?

@@freename we don't have a phone to connect to it , we only wanted Broadband only so just connected the broadband up to it. The smart 2 says it is up and ready to be use

@@charlesforeman9438 Have you gone for a full fibre service? (One where it plugs into a fancy box on the wall rather than a phone socket with an ADSL filter?) what is the name of the product you've signed up for?

@@freename no , just pugs into a phone socket and using BT Wi-fi Broadband Package with the socket filter

@@charlesforeman9438 You went for www.bt.com/broadband/broadband-without-landline ?

If you bring up command prompt and do ipconfig or go into your device or operating systems network status.. what does it show as the IP for the default gateway?

It is highly unlikely you can do anything advanced like SSH into any BT Hub. What do you think you would be able to do once you SSH in?

Yep. Terrible routers for anyone wanting to use more than just an iPad or a single computer.

Are you on a full fibre service or a "Fibre to the cabinet" service? If you are on a fibre to the cabinet service what does your router broadband status page say for the upload and download sync speed?

I expect the Hub leaves the BTOpenzone on even though your personal wifi name is turned off. Get an Openreach VDSL modem and your own Ethernet router without wifi (or one you know shuts down the radio) might be a good solution. While it is up to you how you manage your house and equipment; it's my, what I hope to be well balanced and understood [my father designed radio transmitters and aerials], opinion that you do more damage to your health worrying about WiFi and Smart Meters. www.nhs.uk/news/pregnancy-and-child/wi-fi-from-laptops-may-damage-sperm/ Switching off wifi at night does have the great advantage of no internet based distractions keeping you awake though :D

Yes.. though it is likely to sit there making annoying clicking noises and may reboot regularly in an attempt to "fix its lack of internet". Turn off IPv6 on the wifi extender type BT hub. Change the IP of the wifi extender type BT hub to something you know isn't in use (don't leave it on 192.168.1.254!!!). Turn off DHCP on the wifi extender type BT hub. Plug the LAN port of wifi extender BT hub into the power line adapter. Plug the other end power line adapter into the LAN of your main BT hub.

@@freename Thanks for the info, are the clicking noises and the reboots specific to the smart hub 2?

@@ianburton9271 I think it is related to the Digital Voice stuff. I need to take the thing to bits to see if I can figure it out some time though.