The BT EE Smart Hub 2023 as shipped October 2023

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This video shows the connectors on the back, the WPS button on the side, the light when turned on and what comes in the box.
Also shows the manual (pause to read the pages you want to read).
Bookmark links at the bottom of this video description to jump to each section.
Links to other videos about the router also in the description.
Very confusingly named BT Smart Hub or "EE Smart Hub (2023)" as shipped October 2023.. but everything on its labels and the box refer to it as:
"SH2 SI 1.0" "SH20A" (and 112133) which might make you believe they refer to it as Smart Hub 2?
Also the product code "GRV9517UAC32 2-A-SA" is on the underside of the router.
A comment left by a BT employee seemed to say their internal systems refer to this model as a Hub 3.
Power supply P/N: 131501801830J Model: S018CAM1200150 at 12 volts and 1.5 amps rating.
• How to factory reset a... How to factory reset the BT Smart Hub 2023 version
• Is the new BT Smart Hu... Is the BT Smart Hub 2023 just the same as the 2020 version?
00:00 Intro
01:12 Opening the packaging / box.
01:47 The manual.
03:20 "What's in the box" leaflet.
03:53 The power supply.
04:42 The other cables which come in the box.
05:26 The BT Smart Hub 3(?) router itself
05:52 The back of the router showing all the ports (Broadband, Phone, USB, Ethernet, WAN, Reset, Power and Power Switch).
06:35 The left side where the WPS button is.
06:44 The right side where the WiFi details card is.
07:50 The underside of the router showing the sticker.
09:45 Plugging the router in and the status lights.
10:31 Waiting for the router to boot up.
12:01 The end of the video and a warning about using the router as a WiFi point only when it isn't connected to the internet!

Пікірлер: 118

@imajeenyus42 7 ай бұрын

BRILLIANT, thank you! It's the first time I've actually seen anyone clearly show what this sodding hub looks like. I was getting concerned, because I couldn't find any information about telephone connection (green) on the SH3, or whether BT's digital voice adapters (which connect via DECT) work with it. But since it's really identical, I guess there's a good chance all that will still work the same. I'm going to have to make the switch soon, have a rather convoluted arrangement at the moment, and dreading phoning BT to ask about it ;-)

@GS-lu2zu 6 ай бұрын

This is just the EE branded version of the BT Smart Hub 2, however the KZfaqr thinks it is the newer Smart Hub 3. For it to be the newer Smart Hub 3, that would need the KZfaqr to have received the EE Smart Hub Plus.

@GS-lu2zu 6 ай бұрын

BT Digital Voice is the exact same as EE Digital Home Phone, if you have BT Digital Voice on BT Smart Hub 2, then it will still work on EE Smart Hub or Smart Hub Plus. If wanting to use BT branded digital phones on EE, then you'll just need to register the base units to the EE Smart Hub or Smart Hub Plus.

@user-ur5pd2ux1b 3 ай бұрын

Hi , excellent video. I'm not very good with computers, but would it be possible if you could do a full video on the smart hub manager on each of the tabs including the advanced settings. And also show how to import contacts into the Hub. If this is possible that would be much appreciated.

@pacomacman 7 ай бұрын

I can’t believe I sat and watched till the end in the hope I would learn something about the router. How fast is this router for instance, what protocols does it support?

@freename 7 ай бұрын

It's the same as the older router. Exactly the same other than maybe two components which are just power distribution type components.

@GS-lu2zu 6 ай бұрын

@stevealbon6745 6 ай бұрын

How do i enable/use a usb stick, plugged one into back but not showing on network connections.

@FrankJohnson-ye8lt 3 ай бұрын

I now have one of these rubbishy routers when 'Digital Voice' was foisted on me at the end of my BT contract. You can't see the central light unless you look from the side. It's much taller than the old BT hub so it has to lie on its back to get it under my TV stand. The digital adapter which enables you to connect your old telephone is useless. It won't work unless it's in the same room as the router and keeps dying. A replacement is no better. If you plug the phone into the back of the router, it shows the calling number, but not the stored contact details. As a retired BT engineer, I am not impressed!

@freename 3 ай бұрын

Digital Voice is a big reason to avoid BT for Broadband in my opinion. It's so badly implemented.

@karluk 8 ай бұрын

thanks for the review. The fact that its essentially the same as SH2 shows lack of innovation from BT, The Smart Hub Plus Wifi 6 seems to only be available on the EE FTTP 900 package. It seems like Sky also require an extra fee for their Wifi 6 max router.

@freename 8 ай бұрын

It's really disappointing.

@GS-lu2zu 6 ай бұрын

@bodthemod69 Ай бұрын

Hi thanks I have a question. I have received this hub as moved from BT to EE. although my old BT smart hub type A is still working fine. My question, is it worth changing it over, having to reconnect all my stuff? is there any improvement with this over the old BT type A one that is still working fine with my EE ?

@freename Ай бұрын

If you don't want to change the existing hub and BT are not asking for it back (sometimes they bill people for the hub if it isn't returned!) then I have been told that the BT hub will continue to work on an EE line.

@samb999 Ай бұрын

Stick to hub you know trust me this one not ready yet. I was going to change to EE hub not worth it. They rush this one out. Because BT only want to work with business. 100% BT hub

@bodthemod69 Ай бұрын

@samb999 thanks It's still working fine I did get a txt from ee yesterday asking for the BT hub back but I'm just going to forget I read it and see if they follow up

@irenecaird6688 5 ай бұрын

Just received mine. I haven't a clue on how to set it up. No instructions with mine 😢

@GlowPickForSale 3 ай бұрын

Using your broadband cable? No problem! kzfaq.info/get/bejne/d7p_pbaCutWcfHU.htmlsi=w2jAIo01wayC_Yga Using a Modem? No Problem! kzfaq.info/get/bejne/ZqmUi8VnnLHGhY0.htmlsi=lnmy6wjkJZF8Clf0

@irenecaird6688 3 ай бұрын

@@GlowPickForSale oh thankfully I figured it out. But thanks anyway

@cyberjack Ай бұрын

The bottom does unclip so you can blow out dust

@grahamstringfellow 8 ай бұрын

How did you get that. I hàve the lot with bt they say it's. It's not out yet even takes to ee with them for mobiles

@freename 8 ай бұрын

You might be interested in kzfaq.info/get/bejne/gZl5ecx-1NPXm6c.html There's very little point getting the new hub, it's the same thing but with a different case on the outside. Pretty poor from BT/EE shipping WiFi 5 only in a time when WiFi 6 is now standard!

@GS-lu2zu 6 ай бұрын

@@freenameyou got sent the EE branded Smart Hub 2, of course it isn't going to have wifi6, that is in the EE Smart Hub Plus 😂

@jaykavanaugh4648 5 ай бұрын

Why is there both a 'broadband' socket and a 'wan' socket? The instructions say to use the broadband socket but the installation guy set mine up using the wan socket. Is there a way to turn the wan socket into a 4th ethernet socket?

@freename 5 ай бұрын

The WAN socket is used for full fibre customers or Fibre to the Cabinet (VDSL) customers who have and prefer to use an Openreach Modem. The broadband socket is used by fibre to the cabinet customers who do not have an Openreach Modem.

@GlowPickForSale 3 ай бұрын

You can use both

@freename 3 ай бұрын

@@GlowPickForSale No. I'm not sure what would happen if you connect both at the same time. I suspect the Broadband socket would take priority and the WAN one would either do nothing.

@JordanPhoenix22 8 ай бұрын

Amazing video do a review on wifi performance.

@freename 8 ай бұрын

680mbps download / 232mbps upload is the max I achieved on a laptop. A friend's high end phone managed similar but with quicker upload.

@JordanPhoenix22 8 ай бұрын

Amazing thanks so much.

@umayrali6159 6 ай бұрын

@@freenamehow did u manage to get over 100 upload, 110 up is the max

@freename 6 ай бұрын

It was a test to a speedtest ever in my Lan to see the max of the WiFi from the router. There's no point testing the internet connection as we already know what speed that is limited to.

@JordanPhoenix22 8 ай бұрын

Can you order this with WiFi on ee and bt or not?

@imtherealSMECHER 5 ай бұрын

You can on EE

@albino901 8 ай бұрын

mine came with a miniature version and i cannot seem to set it up? wth?

@freename 8 ай бұрын

The small one (about half the width?) is a booster (what BT used to call their Whole Home WiFi Mesh discs). It can only function when connected [via WiFi or a cable] to a main router.

@loonyjuice6162 7 ай бұрын

Hi what do I do when it’s flashing purple it says enter a grey a broadband cable but it didn’t come with one and I don’t what to do pls help

@freename 7 ай бұрын

Are you a full fibre customer with a box attached to the wall with blinking lights? Or a phone socket on the wall type broadband?

@GlowPickForSale 3 ай бұрын

Using your broadband cable? No problem! kzfaq.info/get/bejne/d7p_pbaCutWcfHU.htmlsi=w2jAIo01wayC_Yga Using a Modem? No Problem! kzfaq.info/get/bejne/ZqmUi8VnnLHGhY0.htmlsi=lnmy6wjkJZF8Clf0

@GlowPickForSale 3 ай бұрын

Please contact EE or buy one online.

@lg440 7 ай бұрын

I have all of it but the white box?? I’m useless with this stuff but it doesn’t look like I have a modem but I’ve already been delivered it and didn’t get offered any assistance fitting it. Any advice?

@freename 7 ай бұрын

The white box being the one you can see in the box at 4:43 ? If so.. that is an ADSL filter. If you went for full fibre broadband then you would not use the filter.. instead a cable would go from the RED labeled network port to the "ONT" (Openreach white box with blinking lights on it) on your wall. www.google.com/search?client=firefox-b-d&sca_esv=585061002&sxsrf=AM9HkKntZPQoun-l-VDosa9eSwaZhlbePg:1700833411165&q=openreach+ont&tbm=isch&source=lnms&sa=X&ved=2ahUKEwjjpq2a4tyCAxVTZEEAHVkIDlEQ0pQJegQIBhAB&biw=960&bih=979&dpr=1

@GS-lu2zu 6 ай бұрын

@basciak 8 ай бұрын

Do you know how to replace the BT router to own WiFi 6 router?

@freename 8 ай бұрын

Yes. Are you a full fibre customer or a fibre to the cabinet customer? In summary: connect your own router and use the PPP details BT.customer@btbroadband.com with any password. If VDSL customer use vlan 101.

@basciak 8 ай бұрын

I am full fibre customer Bt 500mb

@basciak 8 ай бұрын

What gaming router do you recommend with strong WiFi 6? I was looking for an Asus router.

@freename 8 ай бұрын

@@basciak A question I think best asked on the ispreview or thinkbroadband forums :)

@saiamuk 7 ай бұрын

I heard the SH3 is being rolled out to BT Business customers currently?

@freename 7 ай бұрын

I am not sure, sorry.

@GS-lu2zu 6 ай бұрын

BT has been giving out Business Hub 3 for quite a while now, they were starting to be sent out all before EE introduced Smart Hub, their equivalent of BT Smart Hub 2, or Smart Hub Plus, their equivalent of BT Smart Hub 3.

@saiamuk 6 ай бұрын

Ah interesting, I really need something better than SH2 to max the opportunity from BT Full Fibre 900 package

@GS-lu2zu 6 ай бұрын

@saiamuk if you went for EE 1.6gb tier, then you'll get sent the Smart Hub Plus (EE equivalent to BT Business Hub 3 with WiFi6 etc). However, to best utilise the fibre connection, then you are better suited to purchase a third party router and use that instead of the supplied hub. If you look on BT Community or EE Community, either of those forums have many posts about using third party routers instead of the BT or EE hubs. For those on either BT or EE 1gb tier (900), you'll only get the BT Smart Hub 2 or the EE Smart Hub (which is shown in this video). If you have BT Digital Voice or EE Digital Home Phone, then you are locked into using supplied hubs only, as the phones need to connect to the hub.

@GS-lu2zu 6 ай бұрын

Third party router is needed if you go for the 1.6gb tier as the hub is still 1gb ethernet. They only supply a new ONT with a 2.5gb WAN. So, if you need a connection over 1gb for whatever purpose, then you'll need a third party router with at least 2.5gb ethernet ports. They claim you can get 1.6gb, but with EE Smart Hub Plus, that is split over the connections and not just each separate port. Lots of discussion on BT forum about this as many expecting the new hub to have at least 2.5gb LAN ports too, as well as the 2.5gb WAN port only. Good few years now new mobos have had 2.5gb LAN ports, however BT still think that all their customers will never be wanting anything over 1gb.

@charliezobel511 7 ай бұрын

BT Mobile still exists, I re-contracted to another year family SIM plan off them in September. BT Mobile gives you free roaming in the EU whilst EE does not.

@mazz2001 6 ай бұрын

New customers can no longer get bt mobile

@GlowPickForSale 3 ай бұрын

If you have EE broadband, you can get £20 off and if you get their £39 one with that offer it will be £19 and you can choose on loads of things like Apple Music, Netflix, Disney or Free EU roaming up to 50GB

@charliezobel511 3 ай бұрын

@GlowPickForSale I'm paying 15 quid a month for our 2 family sims, so £7.50 a piece, which gets us unlimited minutes + texts and 15GB doubled up to 30GB as we're on Halo 3. We still use our landline quite a lot too, or 'digital voice' as it's called now, which is on a legacy package so costs about £1.90 a month for unlimited to landlines and 1000 minutes to BT mobile. We'd lose all that moving over to EE, not to mention we've got 3 BT Alexa phones for the landline that don't fully function with anything but the BT smart hub 2. They tried to shove me over to EE but I dug my heels in and weren't having it. I re-contracted our Fibre 500 with Halo 3 for another 2 years at the same price I've paid for a few years now. Halo 3 lets you re-contract anytime so I do it mid March every single year which avoids the annual price rise 😉

@T0pBaNaNa 8 ай бұрын

Does it allow for seperate 2.5ghz and 5ghz connections?

@freename 8 ай бұрын

Very unlikely, the old one did not and the new one looks like it is the same as the old one but in a different outer box! See kzfaq.info/get/bejne/gZl5ecx-1NPXm6c.html

@andy70d35 5 ай бұрын

@@freename Rubbish I am using 5Ghz with my iPhone and iPad Pro and separate 2.5Ghz for Wi-Fi on old laptop.

@andy70d35 5 ай бұрын

@TopBaNaNa Should do, I am using 5Ghz for iPhone and iPad Pro and 2.5Ghz with old laptop. On BT SH2

@yaq3b 8 ай бұрын

Does this have wifi 6?

@freename 8 ай бұрын

No. Disappointing .. for a "new router". Take a look at kzfaq.info/get/bejne/gZl5ecx-1NPXm6c.html

@GS-lu2zu 6 ай бұрын

@Northstar-Media 6 ай бұрын

Just received mine & was shocked to see this style hub when I unboxed it & my first impression is that it's a bit ugly. I will update the performance when I get connected via full fibre.

@freename 6 ай бұрын

Do you have the ones with the holes on the bottom stand or a smooth bottom stand?

@Northstar-Media 6 ай бұрын

@freename I have the one with holes on the bottom. Is this the nee wifi 6 fibre /business version?

@mazz2001 7 ай бұрын

Do a speed test please

@freename 6 ай бұрын

Over WiFi to another lan connected device? It will be the same as the old BT Smart Hub, it's the same inside. No WiFi 6 etc.

@mazz2001 6 ай бұрын

@@freename Whats your current speeds your getting

@freename 6 ай бұрын

I am right next to the cabinet so get 80mbps down, 20mbps upload. If I lived further away from the cabinet it would get slower and slower. The difference is the distance not the router. If you are on a full fibre product (where you have a white openreach box with green flashing lights on it) then distance isn't a problem.

@mazz2001 6 ай бұрын

@@freename I get 74Mbps down & 18Mbps Up. Im with Vodafone Broadband which as you know uses the exact same line as BT/Openreach. I pay only £21 a month with Landline included!

@samb999 8 ай бұрын

EE rebrand all BT gear. Because want everyone to move across to them in future

@freename 8 ай бұрын

It does seem that way

@GS-lu2zu 6 ай бұрын

BT focusing on business, EE will be their consumer arm Been like that for a good few months now, you'll see it already with EE having taken over mobile and television etc. Family sim still available on BT Mobile, but not for new customers. BT still offer broadband upto 1gb tier, want new 1.6gb tier then that is EE only.

@Silverdale15 4 ай бұрын

Bt I just hate them right shower of idiot's

@samb999 Ай бұрын

Well I swap over to EE is worth getting there hub. I want it someone ring me back probably stick to BT hub. See these review made you think best BT Hub. Everything still work same stick to Bt hub. Has this one sound not to good.

@Silverdale15 4 ай бұрын

Life is Way too confusing 😮😮😮😮

@freename 3 ай бұрын

I agree!

@unlokia 7 ай бұрын

Another pointless, generic plastic toy from people who want any reason to "upgrade" people WHO DO NOT NEED OR WANT IT. Their marketing is, as always, vague and confusing. I have "Smart Router" (white) and do not need nor want this junk.

@GS-lu2zu 6 ай бұрын

@Northstar-Media 6 ай бұрын

@GS-lu2zu Thanks for information😁

@drtomoyah8805 2 ай бұрын

It is junk

@Raizen_G2 Ай бұрын

I use it for ethernet for my pc

@Silverdale15 4 ай бұрын

Eeeeeeeeeeeeeeeer its too confusing i may exist without life is easier to just sit and read a book....😢😢😢

@freename 4 ай бұрын

What do you want to know about the router?

@Silverdale15 3 ай бұрын

@@freename nothing it's all history now! I couldn't get hub 6 to reconnect to skyq box...four days of struggle but I found a bt help comment ...turn off turn on trick!!! Yay 😁

@GS-lu2zu 6 ай бұрын

This is not a Smart Hub 3 😂 You clearly not know what you are talking about 😂 For starters, the BT Smart Hub 3 has been available for a good few months now, however the BT Smart Hub 3 is only available to those on BT Business. The KZfaqr here has just been sent a EE branded Smart Hub 2, which is just their branded version of the exisiting BT Smart Hub 2. If the KZfaqr actually wanted to review EE's version of the Smart Hub 3, then they needed to have got sent the Smart Hub Plus. The Smart Hub Plus is EE equivalent of the BT Business Hub 3. It uses WiFi 6, it still has 1gb ethernet ports and if you upgrade to EE highest tier of 1.6gb, you will also get a new ONT box installed as it uses a 2.5gb WAN port. This KZfaqr clearly did not do any research as BT are moving all consumers to EE and the different versions of EE Smart Hub and Smart Hub Plus have been common knowledge for many months now. The KZfaqr has just been sent EE branded Smart Hub 2 and just assumed that they had got the latest model. Clearly misleading anybody who has viewed this, sadly the KZfaqr claims to know but infact doesn't know. Next time, do research before posting and making a fool of yourself 😂

@Tomcom666 3 ай бұрын

mot bad. i would recommend you to do research before talking about devices like this, dont know what that usb is isn't looking good on your video. i would not recommend to show password and serial number to people. its easy to find your network and hack it

@freename 3 ай бұрын

I would challenge anyone to find and log into the network shown in the video :) BT WiFi names are not unique and are reused by several routers/customers but rarely enough that they would never be within range of eachother. (Passwords are different).

@SEAN-jx6yu 2 ай бұрын

AWFUL

@freename 2 ай бұрын

The video or the router (or both) :) ? I'm happy with either answer.. but would be nice to know which.

@StabMcShag 4 ай бұрын

Got everythung set up except for phone connector. Just keeps flashing and won't see hub for pairing. Anyone else have similar problem and how to fix it?

@freename 4 ай бұрын

You hold down the WPS / pairing button on the hub until it's light starts flashing, then you press OK on the phone BT supplied? (It has to be a stupid digital voice phone, not just any old phone you had spare).

@StabMcShag 4 ай бұрын

@@freename Still no joy but thank you.