What is Salesforce Experience Cloud?

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Күн бұрын

Hey Salesforce friends!
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In this video we look at what Salesforce Experience Cloud is and discuss whether it could be something that you and your business could benefit from!
Don't forget to get access to your own FREE Salesforce Developer Org here: developer.salesforce.com/signup
Timecodes
0:00 - Intro & Use Case
0:34 - What is Experience Cloud (Overview)
1:52 - Customer Account Portal
4:00 - Self-Service Portal
06:20 - Partner Portal
09:47 - 'Build Your Own' Portal
12:06 - Should You Use Experience Cloud?
14:21 - Experience Licensing Confusion
17:29 - Learn More/Outro
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Also, let me know if you have any questions about Salesforce and/or there are any other videos you'd think would be good to make.
May the Salesforce be with you! x
Connect with me on Twitter: / adamfoyston
Connect with me on LinkedIn: / adam-foyston-32148954

Пікірлер: 47

@Megantuano 2 жыл бұрын

Adam, this was terrific. I always enjoy your videos and break down! Thank you for taking the time to do this.

@AdamFoyston 2 жыл бұрын

Hi Megan! Many thanks as always. Hope all is going well with you :)

@ba9683 Жыл бұрын

Thanks for making this video. I found it because I am learning salesforce. The "What is Experience Cloud" vid by Salesforce is... baffling. You explained things very well. I'm going to look to your channel for more info in the future.

@AyaSalesforce Жыл бұрын

That's awesome video to get to know all about Experience Cloud Thanks Adam !!

@AdamFoyston Жыл бұрын

You're welcome!

@user-rb9un5jy8v Жыл бұрын

You are one of the best I’ve seen with interacting, this video for sure really helped. Thank you

@AdamFoyston Жыл бұрын

Appreciate the comments :)

@irfan-shaik 3 жыл бұрын

That's a wonderful overview! Loved it.

@AdamFoyston 3 жыл бұрын

Thank you so much for the comment! :)

@isaisanchez654 2 жыл бұрын

I love your energy !! Thank you for the note on the licenses YES they are incredibly confusing.

@AdamFoyston 2 жыл бұрын

You are so welcome. Thanks for the comments Isai :)

@nicolek.7172 2 жыл бұрын

Well done. More informative than the SF videos. Easy-to-understand explanations and great overview of all that makes Experience Clouds. Thank you!

@AdamFoyston 2 жыл бұрын

You're welcome Nicole! Thanks for the kind comments! :)

@simondavies6270 2 жыл бұрын

Thanks Adam! Brilliant video.

@AdamFoyston 2 жыл бұрын

My pleasure! Glad you liked it :)

@tonycox9397 2 жыл бұрын

Bravo Zulu Adam! Great content! Impeccable style!

@AdamFoyston 2 жыл бұрын

Thank you kindly! :)

@clayg5739 3 жыл бұрын

You are a good teacher

@AdamFoyston 3 жыл бұрын

Thank you Clay! Much appreciated. Let me know if I can help further with your journey on SF or if you have any suggestions for future content 👍

@kunalbhalgat4004 2 жыл бұрын

Please make a video on marketing cloud and the video is best i was struggling for experience cloud for whole day and your video just made it so easy. 😄thanks!

@AdamFoyston 2 жыл бұрын

Thanks very much. Glad it was of use and thanks for the idea for new videos. :)

@avkrgamers2628 2 жыл бұрын

Superb presentation love it.

@AdamFoyston Жыл бұрын

Thank you!

@dharmeshrana7548 3 жыл бұрын

Your are awesome, Adam.

@AdamFoyston 3 жыл бұрын

You rock! Thanks you Dharmesh :)

@alic 2 жыл бұрын

Awesome engaging presentation sir!

@AdamFoyston Жыл бұрын

Cheers Ali!

@kiranvrao9714 2 жыл бұрын

Thanks a lot

@AdamFoyston Жыл бұрын

Thanks Kiran

@rahulthaware9117 Жыл бұрын

you are awesome

@patrickj.trevenen1633 2 жыл бұрын

I really wish you would build on this video with something like “ Build an Experience Site with me” like a short video playlist. I think many of us want to build websites.

@AdamFoyston 2 жыл бұрын

Agreed - adding to my list.

@samyvik2888 2 жыл бұрын

is Commerce Cloud a version of Experience cloud applied to the shopify usecase? if not, please help me understand how is Commerce Cloud built if its not an instantiation of Experience Cloud.

@AdamFoyston 2 жыл бұрын

Hi there, good question. Commerce Cloud is basically an eCommerce platform and tools (with it's own license) on Salesforce, with the ability to create your 'Shopify use case'. However, Experience Cloud is more of a complimentary thing when you think about the customer experience as a while (i.e. a customer might go to eCommerce site to buy something, but after purchasing can access a self-serve portal (experience cloud) to find out how to solve a problem, learn more about using the product, or request help. Here is an article found that talks about how Experience Cloud can compliment Commerce Cloud in such a way. Hope this helps a bit :) www.forcetalks.com/blog/salesforce-experience-cloud-can-be-used-to-complement-commerce-cloud/

@samyvik2888 2 жыл бұрын

@@AdamFoyston thank you! is Commerce Cloud a competitor to Shopify? Does it have its own catalog, inventory, pricing management tools, payment instruments integrations like Stripe, Paypal, etc?

@ujazz09 2 жыл бұрын

Snowing in Phoenix!

@AdamFoyston 2 жыл бұрын

I've been to Phoenix on a stop-over to LA,....it was like I stepped into an oven! haha

@patrickj.trevenen1633 2 жыл бұрын

Could you do a playlist on this ? Like Build a site w me.

@AdamFoyston 2 жыл бұрын

Thanks for the suggestion. I've been meaning to do a 'Customer Experiences' series, so great thought. Thanks.

@CannonCornelia 2 жыл бұрын

Well done. You are funny

@AdamFoyston 2 жыл бұрын

Thanks for the comments. Hopefully, it was helpful too :)

@charlespereira7869 3 жыл бұрын

Hello Adam, thanks for great video. Please let me ask your help ? Could you please help me to learning/understand exactly what is possible to do/configure in Experience Cloud "Guest License" ? Maybe you have a video about that or anyother doc. Thank you very much.

@AdamFoyston 2 жыл бұрын

Hi there, thanks for the feedback. So there are two types of Experience (Portal/Community) licenses - authenticated, meaning they need a login and password to access, or unauthenticated, meaning anyone can access without a login and password (public). The 'Guest User' would be for the unauthenticated type - for example, a public knowledge/help site or a company information site. For memory you still need to purchase a bunch of 'guest' or community user licenses with Salesforce, but they are not assigned per person, but more a number of users accessing the site (volume). I will take a note of this and see if I can do a short video in the future to go over it with the latest info. Thanks again for engaging! Adam

@matthowells9318 2 жыл бұрын

Has this now become service cloud?

@AdamFoyston Жыл бұрын

Hi Matthew. To be honest I can't keep track of the rebranding SF do on their clouds, but I think this used to be 'Customer Portals' but rebranded to 'Experience Cloud. Service Cloud is more specific to servicing the customer with omni-channel support, etc.

@kalanibright9236 Жыл бұрын

When I arrive and see an 18 minute video and you say its 5 minutes ... 😂😭😂😭

@kalanibright9236 Жыл бұрын

Also how it jumps from 15 minutes back down to 12 due to the editing lol...funny but its a good overview......if its 5 minutes you gotta cut the content into 3-4 videos