What was our Robertson & Caine Yacht Warranty Worth?

What was our Robertson & Caine Yacht Warranty Worth? | LEOPARD 45 CATAMARAN EXPERIENCE

Рет қаралды 38,095

Жыл бұрын

***If you use swear words in your comment KZfaq automatically deletes it - we've seen multiple comments coming through that have then disappeared so it's best if you can express your point without swearing so you're not censored too ✌️
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When Trent ordered our Leopard 45 catamaran we were excited to be buying a yacht with a design that we loved. It was reassuring to hear at point of sale that ongoing construction issues had apparently been resolved. Trent said that he consciously chose to buy a yacht with high hull number thinking that it would reduce issues.
As promised, the outcome of our post Cape Town warranty experience with Robertson and Caine. What's left now is to see how Leopard evolves as a business and responds to cruisers to help them achieve the dream they worked hard and set out for. Robertson and Caine with their upcoming sale also seem to have a fresh opportunity to clean house and train staff to be better equipped to offer a more empathetic response to live aboard issues.
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After backpacking Asia, road tripping Europe and doing a bit of van life, we’re now exploring the world aboard our Leopard 45 catamaran. For documents, tips and other catamaran related info check out our website www.travelsketchsailing.com/
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Пікірлер: 304

@Caliber40LRC 10 ай бұрын

Community service award goes to you guys for information shared. If the manufacturer will not support a new owner, it leads me to believe there will be non-existent support for owners of older boats.

@w8stral 15 күн бұрын

That has always been true of yachts.

@patdrau 19 күн бұрын

I have been thinking of buying a leopard 45 until now. Thank you for enlightening me.

@travelsketch 18 күн бұрын

Please let the shipbuilder know to make our situation right if this helped you

@rodmarr6586 Жыл бұрын

The moral to this story is “Never buy a new or used boat, built by Robertson and Caine.”

@Steve-qn8gn 3 ай бұрын

They should have gotten a lawyer at the first sign of pushback from Leopard.

@kodiak7 2 ай бұрын

Leopard and Lagoon - dodgy AF

@Steve-qn8gn 2 ай бұрын

@@kodiak7 logon too? I’m amazed how many people take ownership of new boats and have problems with them and pass it off as “boat ownership problems”

@roadboat9216 Ай бұрын

And you paid HOW MUCH for this vessel?????? Wow. Atrocious. Thanks so much for your honesty and insight to this situation. BUYER…………..BEWARE!!!

@w8stral 15 күн бұрын

There is not a single boat manufacturer which does warranty service other than superficial which is FAR cheaper to just do it yourself and then ONLY if it is right next to their manufacturing facility.

@craigg7862 Жыл бұрын

As a South African, I am really ashamed of the run around and poor service you have received from Leopard and R&C. As a owner of a tech company, I am fully aware of how technical support, or the lack thereof, can make or break a company. While I’m sure some other manufacturers of boats also tend to skimp on support particularly when it effects their bottom line, these guys seem to have taken this to new low. Wake up R&C, do the right thing, or get ready to hemorrhage a lot more $$, than what’s at stake here.

@FLSTFB103 Жыл бұрын

Thank you for doing what's right and not taking the money and keeping quiet, I can't even begin to imagine the stress and frustration you guys must be going through.

@travelsketch Жыл бұрын

Thank you, we are lucky that we are a team and have lots of support. Thanks for the comment

@trentspencer7991 Жыл бұрын

I am asked often, twice today in fact, if I have taken a deal and signed some form of NDA for cash and reparations. I haven't, it is a hard choice to put what is right before personal gain and the gain of your friends but have so far at substantial loss as you say. There can be significant negatives to taking a deal. They just may not be immediately evident.

@daniellibby3849 Жыл бұрын

My wife and I fell in love with the L45/L50's and thanks to your video we are know more informed consumers. Thank you and keep up the good work.

@rw2578 10 ай бұрын

You will not be the only ones... This is not a mistake this is the way they do business. Its great you make this public and let others know what they are getting into.

@cyclomaniac9086 Жыл бұрын

Wow, eye opening. Every buyer needs to be aware and consider effects of this blatant unethical behavior. Thanks for sharing.

@allenlording612 16 күн бұрын

Thank you so much for sharing your experience with Robertson & Cain . I am looking to purchase a Catamaran in the next 18months and a Leopard was high on the list. Not anymore, As you rightfully pointed out as a retiree I dont wish to spend my first years playing a warranty game with what seems to be incompetent builders but also bad after service. Sorry Leopard you are off my list.

@travelsketch 16 күн бұрын

Please let the shipbuilder know that our experience influenced your decision so they do better. Thanks for the support.

@AndyIvan74 8 ай бұрын

Thank you very much for posting this. I had been considering leopard catamarans. My heart breaks for you😢.

@travelsketch 8 ай бұрын

Thank you for the support, it's appreciated :)

@gavinmarshall6438 9 ай бұрын

Anyone who is watching these videos would never ever buy a new or even used leopard and rightly so. I’m so very sorry for the anguish you are experiencing , it must be very traumatic! Your vids will get the message out and hopefully Robertson and Caine and their leopard boats will get what they deserve!

@travelsketch 8 ай бұрын

Thank you for the support, it's appreciated :)

@williekp1 17 күн бұрын

I’m glad you have the energy and resources to hold them to account. Don’t buy from them. If you are in their order queue, cancel and accept the loss of deposit. You will save in the long term.

@travelsketch 16 күн бұрын

People will make the world a better place by doing this as well. They will be forced to make us right and check themselves.

@MikeJohnson-bu4gl Жыл бұрын

Sadly you are not the first channel to have major problems with Robertson & Caine, and even more sadly you probably will not be the last. Now I wish I had downloaded and saved all of the previous videos. It also seems that KZfaq is very gracious to any body with money and does not hesitate to shaft all of the little people....makes it hard for the viewers and subscribers when goliaths are so willing to censor the truth and the facts. Keep up the work and will keep watching....All the best to you and your mates!!

@travelsketch Жыл бұрын

Longer videos are independently hosted and linked above where you can see more content under videos and Leopard 45 review. 😎

@jbbbda 10 ай бұрын

I had very similar experiences, on a much smaller scale, at the hands of Eastern Boats in Milton NH USA. Once it's built and paid for and gone . . . it's gone in these manufacturer's minds. We work hard to buy these things, and likely didn't get where we are by treating people the way some manufacturers do. Good report, thank you.

@trentspencer7991 10 ай бұрын

:) thanks, yes I very much agree.

@soulstromsoulstrom7562 9 ай бұрын

I am so sorry that you've had this experience. I am thinking about purchasing a new boat to get back on the water, and after hear complaints from others and seeing this video, I know that I will be avoiding any boat that has Rodertson and Caine involved in its construction. Thanks you so much for posting this video.

@paulgillard2258 23 күн бұрын

Excellent work and tenacity holding your ground here. Thank you for exposing this.

@travelsketch 22 күн бұрын

Thank you for the support :) cheers

@p.l.b.3061 3 ай бұрын

Wow, thank you so much. Wife and I are retiring soon, wanted to get a catamaran and have looked at the Leopard 45. No way in H#$$ would I buy a Leopard now.

@dgrant2467 Жыл бұрын

Hopefully, you are able to get all of the issues resolved soon! I recommend you speak with several other sailing channels about a maritime/new boat build lawyer to get the contact information, just in case. (e.g. NautiGuys, Barefoot Doctors, Sailing Into Freedom, Gone with the Wynns, Sketch to Sea, etc.) All the best!

@travelsketch 11 ай бұрын

There are a couple of sailing channels offering their assistance. Trent wanted to give the parties involved a chance to do the right thing and change their behaviour before escalating things.

@user-qb6lq9yd8u 5 ай бұрын

Thank you for sharing. We will not consider any Robertson and Cain boat and will discourage all friends and family from buying from this ship builder. It’s truly shameful and they don’t deserve to stay in business

@travelsketch 5 ай бұрын

Feel free to let the ship builder know, to encourage them to make our situation right if we have potentially saved you some hardship. :)

@charlesnicholls7501 19 күн бұрын

I really feel for you guys and it’s a credit too you for putting on a brave face while shaming this company

@travelsketch 19 күн бұрын

Thanks for the support and watching

@danknox9986 Күн бұрын

Thank you. You are an asset to anyone thinking of buying a boat. Hopefully this has a happy ending for you.

@travelsketch 16 сағат бұрын

Thank you, we hope we have helped.

@RobertMoreau-vn2lz 7 күн бұрын

I am so sorry you had to go through all of this. Thank you so much for sharing your story and making people aware of the pitfalls of purchasing a Leopard catamaran. One would hope that a company of that stature would stand behind their products and do the right thing. I hope this all works out for you in the end and they will step up to the plate.

@travelsketch 4 күн бұрын

The broker was trying to help us but I think it all got too much for them and they were taken advantage of by the contractor.

@jonathanponsford 18 күн бұрын

I love the Australian power and tenacity as a captain I am in shock of how poorly Leopard handled this situation Leopard has lost more money NOT doing the right thing then selling more boats good luck Leopard

@markwhite7455 16 күн бұрын

Thank you for sharing your experiences, apparently this seems to be more common thru out the industry based on other new boats videos that I have seen. You would think that the negative publicity would get them to correct their ways. Good luck, I hope you are able to resolve the issues going forward.

@travelsketch 16 күн бұрын

The problem is the contract between the broker and builder. The toxic attitude towards customers that some employees at the shipbuilder seem to have who are totally detached from the reality of living aboard a boat full time.

@DuffyF56 8 ай бұрын

I answer NO to all the questions you posed. I would not touch a Leopard yacht with a 10 foot pole given your experiences coupled with the bulkhead issue that is widely known and reported.

@George-vf7ss 2 ай бұрын

Roberson and Caine sound like the boat building wing of the ANC. Good luck....

@johnmagnan759 Жыл бұрын

Thanks for sharing. You have probably saved a lot of people from experiencing the same thing. You would thing with the amount of social media out there a company would do everything it possibly could to make things right just to avoid bad PR. Everyone makes mistakes, it's how you handle the aftermath of the situation is where it counts. Companies who behave poorly tend not to stay in business very long.

@trentspencer7991 Жыл бұрын

Hopefully all outcomes are positive for as many people as possible. Hopefully there is a clean up at R&C and short sighted people who think that it is OK to produce boats and situations like this don't keep doing it.

@robertmorcate846 Жыл бұрын

Great job on the video. A small Segway I am in the industry of litigation and this is the number one problem that we have with insurance companies. The insurance companies do not want to cover anything and prefer to deny coverage and then it goes to trial.

@adamgoldberg Жыл бұрын

For anyone briefly confused, segway = segue.

@Gustaf231 17 күн бұрын

I will mark Leopard and Robertson and Caine off my list. Thank you!

@travelsketch 17 күн бұрын

Please let them know so they make our situation right. The more people tell them the more encouragement to be better.

@nrutibrown 8 ай бұрын

Thank you for this! We have spent a good bit of time fixing our boat

@rodpike8562 11 ай бұрын

Thanks for the great video. We all need good information about bad builders.

@juergenzenner4219 Жыл бұрын

Love your videos and your coolness!! ❤

@chrisiclickyou3947 Жыл бұрын

Thank you for sharing your views, it a real eye opener !! Very sad way to treat any customer, especially when they spend so much money !!! Well done, and stay strong !!

@ficelles652 4 күн бұрын

I had a small issue decades ago with a new car purchase, it was a nightmare I cannot imagine the hardship you must have gone through. I do not know how that works in your country but in Canada & USA when you purchase a new boat it is not un-usual to include a surveyor to visit the build at different point in time to ensure the boat is being built properly. Amazing, in the second to last sentence they are basically saying that if they installed a Lewmar windlass and the windlass is defective you should deal with Lewmar and not them. That is crazy. This is my first video watch on this but I am going to visit the rest of your channel to get the entire story!

@travelsketch 4 күн бұрын

Thanks for the support. You have touched on a grey area. We have had numerous items damaged by the shipyard's poor installation. Who pays for that? The manufacturer shouldn't have to. Turns into total BS and arguments. A warranty not worth having for live aboard cruisers.

@dragonblee1 6 ай бұрын

Thank you for the video of that situation, I shall be very wary of my dream catarmaran in the future.

@ajsonstegard5729 Жыл бұрын

Unbelievable that this nonsense is still going on. Tad and I really feel for you guys. Hugs.

@travelsketch Жыл бұрын

We were surprised when this started at this late stage and we started hearing rumours from Cape Town that instead of being constructive they are back to thinking of silly ways to cause drama in the background. They would be better off spending their time and money on mechanisms to improve QC and some basic customer service training.

@brenttaprell587 Жыл бұрын

This information is valuable and I'll help spread the word.

@travelsketch Жыл бұрын

Thank you, this is probably one of the only things that keeps large companies honest now. Individuals often want to do the right thing but may fear for their jobs by speaking out.

@chrissnaproll26 Жыл бұрын

Disgraceful conduct by Robertson and Caine. Reading between the lines I now understand why the insurance company is haggling with not paying out another channels Leppard that burnt to ashes. Used to absolutely love Leopard boats but would not touch one now.

@keithsanders3475 2 ай бұрын

I cannot imagine going through this. Hopeful for positive changes as a result of your experience.

@travelsketch 2 ай бұрын

Thank you for the support. While the boat repairs are coming along, we're aiming to see a positive outcome on a macro level as well that benefits not just us, but current and future owners too.

@ianchapman2146 Жыл бұрын

i can imagine the stress and frustration you all feel and of course the wasted time that you have had to endure ,you all show a lot of courage and integrity , after such a huge investment you would expect and from a large company that they would be more than willing to rectify warranty issues not only to protect their brand but more importantly to make the customer experience good as i`m sure they did when you were handing over your hard earned money !! quality of work is paramount for safety when your in the ocean they seem to forgot that peoples lives can be at stake , 🧐

@travelsketch Жыл бұрын

Thank you for the support :)

@randywelsh4163 Жыл бұрын

Hang in there, you guys are all most there!

@trentspencer7991 Жыл бұрын

😃 Teesh and Tynan post the videos but the comments motivate me haha

@travelsketch Жыл бұрын

@harleymcwatters7268 13 күн бұрын

Thank you, this was instructive.

@travelsketch 13 күн бұрын

great :)

@TheDiverJim Жыл бұрын

Yup, I won’t even look at a R&C now. Thanks.

@mariuslandsberg7937 8 ай бұрын

Thanks for telling us

@nexttonic6459 3 минут бұрын

This is why you either have an third party account of verified funds, to be paid out at the completion of the contract, meaning after final survey to accept the build. Or a bank note that you have the funds ready on your account, or approved loan that is verified to be paid out only by the purchaser of the house/boat/etc after the contract has been completed. I don't understand why this isn't the case all around the world.. Like Royal Caribbean's latest ship being build, they don't own it yet and they haven't paid a dime for it yet. In fact various governments are backing the loans for the ship dockyard to build the ship... Only after accepting the ship Royal Caribbean's will pay the dockyard...

@monamie2772 Жыл бұрын

Re atanothercar comment. The internet is the last bastion of the individual the only place where the little guy can take a stand against companies who don't deserve to be in business. This stand at enormous personal cost has already made a difference because I directed a couple who were about to buy a Leopard to this site. Needless to say they have changed their mind about buying a Leopard catamaran. In the circumstances only a fool would enter any commercial arrangement with this brand. It's because of the integrity of this small group of people we are aware of the rubbish that's coming out of R&C yard and we can make an informed decision. Good riddins to R&C I hope you get what you deserve!

@trentspencer7991 Жыл бұрын

Thank you for understanding and the support.

@mahyala_ Ай бұрын

I would LOVE to b a fly on the wall at one of their internal meetings they have, to decide how to handle ur guys claims?! Can u imagine what those conversations would b like to hear??

@chaseman67 5 күн бұрын

Thank you for sharing, terrible what they've done to you. Sadly, I wonder if the poor treatment was a symptom of the company buying Robertson & Caine. We will be buying our "dream" boat in the coming couple years, this will certainly make us think twice about who we buy from.

@chrissperandio13 Жыл бұрын

I think it is disgusting how you have been treated. I take my hat of to for what you are doing to help others understand the risk involved with buying a Leopard. Especially their lack of customer service in dealing with warranty claims.

@trentspencer7991 Жыл бұрын

Thank you, I hate having to feature in this KZfaq stuff personally but it feels like its the right thing to do. The channel was never meant to be for this.

@davidshafer1872 7 ай бұрын

Thanks for the information, I will not be buying a Leopard boat. Maybe the new owners will clean house and be the company you want to do business with.

@johng5729 5 күн бұрын

This video showed up on my feed because I had been watching videos of other leopards and considering a 51PC. Message received, moving on

@travelsketch 4 күн бұрын

Let them know if we helped you. We want them to pony up with a fair settlement and stop wasting our time

@HuffnPuff22 Жыл бұрын

Thanks for doing this. I don't believe it is just Leopard brand that has this issue (perhaps not to the same extent as yours). I was just talking to a Lagoon owner that is extremely frustrated with warranty work. I personally own a Bali and hear the same story from other Bali owners about warranty work. My guess is that unless the government gets involved, nothing will change.

@travelsketch Жыл бұрын

Leopard and Travelopia have not been the issue and have often been extremely helpful beyond what you would expect. I sat in a meeting with Trent and Travelopia management and it was easy to tell from body language that they share some of our frustrations with the boat builder.

@timhardman4764 Жыл бұрын

@@travelsketch I'm missing something here, if not Leopard then who is the bad guy?...the responsible party for making things right?

@trentspencer7991 Жыл бұрын

@@timhardman4764 Leopard Catamarans is a brand under Travelopia who is owned by KKR. Leopard is currently the only private broker for Robertson and Caine built hulls so have had a very close relationship with them. Travelopia have large charter fleets and extensive shipbuilding knowledge in their own right imo. Due to their components and the way that warranty complaints are processed between themselves and R&C, they have a strong interested in helping us repair out boat and get us back on the water. To be honest, most of their customer service has been extremely good and beyond what they should have had to do. My issues are not with Leopard who have done a lot to help us and clean up the large mess made by R&C. If Leopard sold a boat that was from a different shipbuilder I would recommend them as a broker.

@adamgoldberg Жыл бұрын

@@travelsketch I think you're being too kind to Leopard. At the end of the day, you purchased a boat from Leopard ... and they should be taking care of you instead of putting it all on R&C. But no matter who is or should be responsible for fixes, I can't imagine buying a Leopard (even if built by another yard) due to their inability to make it right to you.

@travelsketch Жыл бұрын

@@adamgoldberg Well Leopard is attempting to fix the boat and upgrade it with very high quality work so that is something. That said Trent is still out of pocket what to me is a massive sum of money from costs incurred due to the boat failing. That said they haven't said they won't cover them and have slowly been paying items off so far without an NDA which is highly commendable. That said with R&C QC at the state it is we could not recommend the boat builder at this time until they choose transparency and do the right thing.

@marktaylor484 Жыл бұрын

You really couldn't make this up if it were not so tragic! I can only wish you well in your quest for truth and justice and I sincerely hope that there might be say a retired KC who would be happy to assist you (Pro Bono) redress the "David and Goliath" Hades situation. Fair winds should you get to sea...

@beyzano7091 10 ай бұрын

We have ordered a new catamaran (not by this builder) and stories like this are frightening. I sometimes hear issues like this but it is often where the buyer owns hull number 1-10, thus where production issues haven't been perfected yet. The Leopard 45 has no such excuse, and this seems to be more of an example of volume over quality. Given that most Leopards go into the charter market, where users do not have the same expectations/needs as full time cruisers, this may work financially for R&C, and I am sure R&C just sees you as painful and unrealistic. It's a shame because these are good designs, and just a little more care and attention by the builder would solve many of these issues before launch.

@travelsketch 10 ай бұрын

Certain Robertson and Caine employees attempted to make us feel like we were unrealistic and painful in Cape Town. Since leaving what was the microcosm of Cape Town, many people from all different backgrounds and with many highly experienced people viewing the boat, nobody thinks that we are the issue anymore except three or four of the same keyboard warriors worried about their hull values who periodically send us hate mail. Lines are crossed when water is running onto electrical for example. That isn't acceptable on a cruisers boat or a charter. If they want to sell vessels advertised to cross oceans then build them, if they want to build bath tub charter boats, build Bali's.

@beyzano7091 10 ай бұрын

Agreed with all that. Hopefully one day all this will be behind you . And hopefully your honest series of videos will have an effect on boat builders to either be better, or be honest about what they want their boats used for.

@Gladtobeleaving 10 ай бұрын

This is the same company which built boats with under-deck life raft lockers that broke off during heavy weather leaving a gaping hole in the deck, and without the life raft, which was washed away. See Curiousity at Gone with the Wynns, but theirs wasn't the only one.

@travelsketch 10 ай бұрын

Yeah we saw that. Sad isn't it.

@SuperRubikC Жыл бұрын

I responded to the original showing that you put out and in it I stated and I reiterate that I would never buy from a supplier who has such a disgraceful record of poor and totally inadequate after sales service. Please remember anyone considering buying one of these craft that whilst R&C have not appeared to have acted within their own terms of reference the initial responsibility lies with the manufacturer who created the problem in the first place! They should concede that ultimately they will be the losers in this and should supply the funding for all repairs without delay or supply a new boat forthwith! Good Luck ❤

@trentspencer7991 Жыл бұрын

They would likely have swapped the boat but that doesn't replace the extensive upgrades, rebuilds and account for all other costs. You then begin the process from the beginning with the high probability of a non disclosure agreement hanging over your head to silence you. Really after the manufacturer flips your hull for a profit, you're left as the only loser.

@larrymeyer2917 26 күн бұрын

Criticize the ongoing video by this group but please don’t forget that many of these owners experiencing the Boeing style of denial is devastating for these owners. My alignment with the brand came to an end when I got the call from the owner of the biggest L58 spec still to date with feedback of structural damage that ended his Catamaran ownership, “ I just can’t continue to fix defects” Feel for these owners who in many cases invest most of their wealth in the boat and just never get resolution on the defects, much like the Boeing saga in which denial is the style of public response to what is rooted in poor quality construction. Those who know me, know it’s taken many years to go public on this, too invested in the brand that comes out of my home country. Its taken courage by those involved is displaying Leopard warranty issues, Well said by SV Utopia, “ ACTIONS speak loader than words, start fixing these boats rather than promises that expand over years. YEARS without results. Look at what SV Sisu is doing now, it’s a shame, truly disgusting.

@travelsketch 26 күн бұрын

Thanks for the support. R&C best rectify this situation before I detail everyone who is sick of their attitudes to customers and poor quality.

@JostVanDykeFan 5 ай бұрын

A warranty from them is worth nothing if they can't even agree to fix something like a critical crossbeam. I always thought that Leopards were built well and were considering a new Leopard at the 2024 Annapolis boat show but now we will need to think more critically about our decision.

@travelsketch 5 ай бұрын

Please let the builder know to encourage them to change their attitude and make our situation better if we helped you potentially avoid some hardship.

@horsesense6439 Жыл бұрын

Did R&C ever offer to replace your boat entirely? I would think this would be their best way to address what seems like a lemon you guys unfortunately were dealt. Leopards used to have a reputation as one of the "better" quality production boats and I always thought being a major supplier to Moorings/Sunsail would ensure they upheld their standard as these boats are eventually remarketed.

@trentspencer7991 Жыл бұрын

This option is way more complicated than it sounds. It was initially rejected very early in Cape Town when I verbally raised it and asked if this is really the boat they want on Yotuube and they only raised it again recently with the KZfaq feedback. We have upgraded the hull way to much for that now. I also won't sign an NDA which I'm going to assume that option will come with.

@user-oq6st3yl3o 2 күн бұрын

From Cape Town the original manufacturer built a beautiful boat and then sold it to a mass production builder. Sad to see how much energy was invested in poor customer service when it would have been so much easier and productive to fix the problem and learn from the mistakes. May you have clear sailing ahead.

@travelsketch 2 күн бұрын

Thanks for the comment and support :)

@mapoz1509 Ай бұрын

As a lawyer, my feeling is that not going through a lawyer skilled in contracts was/is a mistake - even if you won’t go for the NDA and settlement.

@gavinferguson 3 ай бұрын

thats why buying a nearly new baot is the best option let someone else live through the pain

@travelsketch 3 ай бұрын

Yep doesn't seem worth the premium does it.

@sailingcarpevita128 5 күн бұрын

Its been a long time but this is similar to BUMFUZZLE with their Wildcat catamaran. They documented everything the company sent. I remember one point that they threatened to sue the sailors for slander and and all they had to say is that "these are your e-mails". The company closed a couple years later if I am correct.

@travelsketch Күн бұрын

We have a LOT of documentation and recordings.

@kevinkatzke5350 5 күн бұрын

You think you got it bad go find the story of delivery skipper Reg Robertson who lost his life in a leopard cat that sunk off the new Zealand coast. The coverups from Robertson and Caine is very sad

@travelsketch Күн бұрын

If the boys were less prepared, more ignorant and in worse weather, they absolutely could have sunk in the Atlantic with the initial state of the windows and the ones they refused to change anyway one peeling off.

@kentheighton6360 3 ай бұрын

A good reason not to buy a new boat from any company..... including new RVs as well. All my boats and RVs have been previously owned which in my case has resulted in a problem free purchase for me! :)

@Tinman97301 20 күн бұрын

😂 so have never seen any of your videos until now. R&C would have been better off not fighting you. I would have never see this channel otherwise. New sub now👍

@travelsketch 20 күн бұрын

Well said.

@robdurie5141 Жыл бұрын

hi guys . my last comment said something about meaningful dialogue!!!!!.maybe meaningless would have been more accurate .keep smiling

@travelsketch Жыл бұрын

🙂

@sentenced2sail 26 күн бұрын

Oh no, my African boat broke lol

@amunderdog Ай бұрын

Robertson & Caine Sold in June of 2023. The Czech Republic investment fund PPF, Own it now. John Robertson, achieved “sailing into the sunset”.

@jams9705 Жыл бұрын

Hole in the water $$$...so sorry for your warranty issues

@01dumbfrog 18 күн бұрын

Well I was considering spending a few million $ on a Leopard but after seeing this video I have decided to go with Fontaine Pajot thanks for the heads up. I wish the best of luck dealing with the “Scabs of Leopard”…

@travelsketch 18 күн бұрын

Glad if we helped. Please contact the shipbuilder with a short note if you have time, to encourage them to make our situation right if you think we helped you avoid hardship.

@jamesthomas7928 3 күн бұрын

The podcaster Loose Cannon has picked this up and exposing the company's product. This is a vessel for the high seas - workmanship on Leopards is not up to standard if you value you family

@travelsketch 3 күн бұрын

What he has picked up so far isn't even the worst of it.

@davidsnell5432 14 күн бұрын

Thanks for the update. We won't be buying from this company. Hopefully, a one-off bad setup. Good luck for the future. DSNZ.

@travelsketch 14 күн бұрын

Please flick them an email and let them know. It may help encourage them to make our situation right.

@222INFINITY Жыл бұрын

There are so many sailing KZfaq channels with the vast majority owning sailing cats in the 45 foot range. Those who stay with the sailing lifestyle all move up to boats in the 55 foot range or larger. There is a good reason for this, as these bigger boats are far superior and more capable. If you find yourself in the states (with the boat) you could easily find a lawyer who will take this case on, he/she would probably be looking for $10 to $15 million in damages. You have done nothing wrong and deserve to have this wrong made right, good luck.

@travelsketch Жыл бұрын

we need all the luck we can get :) thanks

@ajsonstegard5729 Жыл бұрын

Unfortunately lawyers cost a lot of money. Spending years and hundreds of thousands of dollars may not be for everyone

@222INFINITY Жыл бұрын

@@ajsonstegard5729 - That's why I mentioned the US, easy to get a lawyer to take the case on a contingency fee, won't cost you a dime.

@evinwhiteson4902 Жыл бұрын

@@222INFINITY yea that makes me sick ...lawyers

@JustinCaseSolarPower Жыл бұрын

What was our Robertson & Caine Yacht Warranty Worth? lol Nothing at all by the looks of it. I wont be buying a LEOPARD CATAMARAN or anything ells they sell. What a bunch of Wankers. Hats of for making a stand. 👍

@timhardman4764 Жыл бұрын

In this case, the warranty is worth Negative 100K euro + 2 yrs of lost opportunity costs + 2 yeas of counseling for mental stress. So any potential buyer of a new Leopard needs to add another 250K euro to their new boat budget for all the warranty, opportunity and mental health costs that Leopard will not reimburse them for. It's really a disgrace the way this company has treated you. They have the deep pockets and know they can stall and wait you out until you give up or sell the boat. Their short term savings from ignoring you will have large long term consequences. Good for you taking the high road and alerting the current Cat customers about the Quality Control issues and lack of accountability with warranty. Wishing you some good luck.

@trentspencer7991 Жыл бұрын

The total warranty repair costs are way higher than that quote.

@chrisiclickyou3947 Жыл бұрын

This is a very bad experience, thank you for not hiding it. Well done !!

@Nico101..... Ай бұрын

OOOO ill send the sh......t out of this vid !!!!!!!!!!!! Love it!!

@travelsketch Ай бұрын

Thank you, take a look at the video where Robertson and Caine are challenged to pay for their own mess. Nothing has been heard so far.

@donpeterson1628 9 күн бұрын

You talked me out of buying any Leopard boat new or used.

@travelsketch 9 күн бұрын

Please let the shipbuilder know so they stop messing around.

@jackchen5290 Жыл бұрын

Terrible action by R&C. Keep up the good work.

@travelsketch Жыл бұрын

thank you :) we agree, doesn't help them or us.

@rexracer5292 Күн бұрын

Lagoon is off my list. Now Leopard is off my list. Who is a good manufacturer that is doing quality work and sticks by their clients????

@travelsketch Күн бұрын

Try Xquisite, it is hard to say, we would need to go to a boat show. Last year at Annapolis there wasn't very much that suited us or was very good. Maybe try a boat show in Europe.

@JohnJohn-cu7nk 2 ай бұрын

🎉

@JS-di9qg Ай бұрын

As hard as your story is, it’s an issue with the whole industry. We had the same experience with a French built 43’ monohull. The yard had the bad faith, arrogance, delays, incompetency, incorrect invoicing. We had huge critical issues with just about everything with an estimated surveyed fixing costs in the hundred and fifty thousand euro. It ended up with a law suit against their insurance company as the company rapidly filed for administrative bankruptcy. With a corrupt local court we won a meagre settlement after 12 years, but with resulting mental health, health, lost dream and financial losses.

@travelsketch Ай бұрын

A common story of court and then settlement that doesn't even rectify the situation. The problem is that nobody sees the silent suffering. Why we are determined to force change and are currently doing so.

@justinoflaherty663 Жыл бұрын

Sorry to hear about your woeful experience when buying a new cruising catamaran…it does not appear that the warranty is worth the paper it was printed on … while I am still considering what cat to buy, I am certainly now interested in other manufacturers.

@travelsketch Жыл бұрын

Yes the warranty is not worth much from R&C. Leopard from the beginning has been fixing issues at their cost all caused by poor work from R&C. It is still ongoing and has gotten very serious.

@gfroese4799 Жыл бұрын

Now you know what happens when dealing with Roberson & Caine.

@igokhman 19 күн бұрын

No Lepard for me thanks for sharing wish you well;

@travelsketch 18 күн бұрын

Please let the shipbuilder know to make our situation right if this helped you

@_bodgie 28 күн бұрын

Toilet paper seems appropriate. Not sure I'd look at buying a product boat these days as many seem to have issues.

@faircompetition1203 19 күн бұрын

Clearly their warranty program is to try and wait out the owners, and the warranty period and hope you give up fix it yourself so you can get sailing . Had a brother in law have that happen with his car , they engine had a piston problem and they did everything to say it was not one and try to wait till it was out of warranty . Finally in the end they fixed it and the dealer stocked the pistons - you do not stock pistons if it is not a known problem .

@kergwilec 7 ай бұрын

wahooo .... i was considering purshasing a 2d hand leopard which is staying in europe, but thks to your very instructive videos I d prefer to look for another trademarke... All your sad story could be summarised in "R&C laid the emphasis in marketing, but quality and aftersale services arent their strong points".

@travelsketch 7 ай бұрын

Glad it was helpful

@janderson3786 Жыл бұрын

Awesome

@adamgoldberg Жыл бұрын

How could anyone buy a Leopard after watching these videos? Yikes.

@mahyala_ Ай бұрын

Great video! What a shame, so sad companies cant just do the right thing..? This was a grand opportunity to step up, and have their response be seen as legendary among boat builders?! Companies need to grasp the concept that mist buyers are reasonable, they understand that there will b problems w any new build…. They also need to understand that when the problems go deeper, than the kinda “normal” range of teething problems on new boats, that this is a super chance to get some great “press” on their customer care department…. I mean think of all the money spent on advertising every year?! So lower your advertising budget that year, and use whatever portion of those monies, to be super on top of these issues…. Especially w KZfaqrs as customers?! In this day and age, one disgruntled customer, can cause u irreparable damage! When a company consciously decides to handle a customer like this, it just says volumes about the company as a whole…. All the millions of dollars of bad “press” are not worth just fixing the damn boat, to deliver to u guys, a boat that is equal to the money u spent to buy it!!! So sorry for u guys! Thank you for handling the whole situation like u have been…. You both have been incredibly measured in your attitude and response to Leopards ignoring you, etc…. Keep up the struggle, u guys r fighting for all new boat owners…. Cheers, Mahli, 👍🏻🥰

@mikepayne1350 11 ай бұрын

I would still buy a used one but never a new one.

@trentspencer7991 11 ай бұрын

There are some nice used ones out there with extensive upgrades. I'm seen some really nice 45s and 48s especially. People do some great structural work and even install glass windows.

@jkoorts 2 күн бұрын

Remeber to do the non invasive scan by a professional first.

@tomasberglund186 Жыл бұрын

Think i jump R&C

@vegandogs 2 ай бұрын

Dammit, my dream just got much more expensive

@travelsketch 2 ай бұрын

Dream of a different boat xD

@charlesnicholls7501 19 күн бұрын

I am astounded that a company can get away with such behaviour. I feel sure in the uk a court case would ensue post haste

@travelsketch 19 күн бұрын

So are we. Shocking once you work it all out.

@nadersherif5742 4 ай бұрын

Is it possible to pay for a boat survey on a new boat before closing? I am a realtor and I always recommend doing a home inspection even with a brand new home. They always find issues.

@travelsketch 4 ай бұрын

Yes you can. In our case the answer is complicated. The guys tried to get a reliable and impartial surveyor but couldn't get one at the time due to lockdown and it seemed that one wasn't needed as the issues were many and obvious. It would have been beneficial as they probably would have got a hull refund before extensive aftermarket work if we knew the amount and implications of the dry fiberglass. Getting a bad surveyor or a compromised surveyor is worse than having no surveyor.

@nadersherif5742 4 ай бұрын

So sorry you have had to deal with this. I can’t imagine! You buy a new boat with the expectation that it will not have issues and if it does they will fix them promptly. Good luck 🍀

@davekimbler2308 11 ай бұрын

It's been my experience warranties are not worth the paper there wrote on ! On land or sea or air .They have them to sell there items and a way to boost revenue . I don't buy the warranty and take and place 10% of the cost and put into a savings account just in case , my truck would have cost $4,500 for a warranty insteat i banked that money plus $3,000 ( 10% of cost of truck ) and if needed i have it for repairs. It's worked for me so far ! When you buy a car don't you have a mechanic check it out first ? it should be that way with everything ! Had you known about these problems before you purchased it would you still buy it ? I hope everything works out for you , i truly do understand your pain !

@vegandogs 2 ай бұрын

Whats a good alternative conpany/boat in this class?

@travelsketch 2 ай бұрын

budget, usage, load intentions, number of people, many questions go into answering this