When to "Break The Rule" and throw something in for FREE

When to "Break The Rule" and throw something in for FREE | Landscaping Business

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Ай бұрын

When to "Break The Rule" and throw something in for FREE | Landscaping Business
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Пікірлер: 29

@byronn.2885 28 күн бұрын

I have several long time customers that I will do the occasional “freebie” for. I look at it as a show of gratitude. These are customers that no longer ask for quotes, give me the freedom to schedule at my convenience, are always appreciative and pay promptly.

@MrECatalan 28 күн бұрын

And just say "let me know what I owe you " 🤌

@keith-kalfas 28 күн бұрын

Well said! Thank you for sharing

@mikeperry1620 24 күн бұрын

42 years later after my first year, my key element is developing trust with customers, next is showing you can be fair dollar wise; third is delivering more than you said you would.

@ThisGuyWantsBeer 26 күн бұрын

I’ll give up freebies if I’m doing things already at a property for certain customers, but I have a lot that come back year after year with a “get it done, send me the bill” attitude or continually refer me to friends which turn into the same model clients.

@Zwrld781 26 күн бұрын

Yes sir

@Zwrld781 27 күн бұрын

I listened to the book thanks g as always

@keith-kalfas 27 күн бұрын

Thanks for listening. Appreciate you.

@john.johnb_online1438 27 күн бұрын

I’m in vegas. That’s gonna be quite a commute. 😂 Love your channel

@keith-kalfas 27 күн бұрын

Thank man. Haha

@Kushert 27 күн бұрын

I have some regular customers that spend $5k-$10k every year. I think my best customer has spent over 175k in regular business over 10 year's. I treat my customers like family.

@keith-kalfas 27 күн бұрын

Very nice bro.

@breaking_bear 28 күн бұрын

Perfect. Thank you Keith!

@keith-kalfas 28 күн бұрын

And thank you.

@hdlawnasthetic279 27 күн бұрын

Exactly 💯

@PedersenlawncareLLC 28 күн бұрын

So contraindicating to your other comments. I get what you are saying though. But.....

@cardinallandscaping5921 28 күн бұрын

It is a good book, seriously. Some stuff I knew and some stuff was eye opening information that I need to read and understand.

@keith-kalfas 28 күн бұрын

Wow thank you and you're welcome. Much respect 🙏

@larryosselborn9009 28 күн бұрын

That's great do they give you a good review

@keith-kalfas 28 күн бұрын

Yes. Haha

@codynickel9650 27 күн бұрын

Personally my long time customers that like me have moved to T and M that way i have the freedom to do whatever i see needs to be done feel good while also helping my business.

@keith-kalfas 27 күн бұрын

Wow actually that makes a lot of sense. Thank you for sharing.

@harpjason208 28 күн бұрын

"good will " with some customers is currency....

@keith-kalfas 28 күн бұрын

Yes absolutely.

@jamalsmith5326 27 күн бұрын

Whenever you discount a job or do extra work for no cost, always ask for a referral in exchange. Otherwise, you don't come across truthful

@keith-kalfas 27 күн бұрын

Interesting.

@jamalsmith5326 27 күн бұрын

Meaning, specially with discounts.. say you quote a job at $5500, but the customer says that's too high, and you agree on $4500..now in the customers mind they are thinking you tried to overcharge them... however if you say "hey, I can certainly get to $4500 but I need you to refer me to a few of your friends, will you do that for me?"

@jmaraboli1394 27 күн бұрын

Love your vids Keith. But I say, don’t ALWAYS! Offer something for free. If they have respect & treat you well- do the same. If they expect it on the first visit- that’s just rude.

@keith-kalfas 27 күн бұрын

Wonderful observation.