Where Have All The Servers Gone?

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Two Cents

Two Cents

Жыл бұрын

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QR codes, digital menus, phone ordering... why are restaurants suddenly relying so heavily on tech?
Two Cents is hosted by Philip Olson, CFP® and Julia Lorenz-Olson, AFC®
Directors: Katie Graham & Andrew Matthews
Written by: Andrew Matthews
Executive Producer: Amanda Fox
Produced by: Katie Graham
Edited & Animated by: Dano Johnson
Fact checker: Yvonne McGreevy
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Assistant Director of Programming for PBS: John Campbell
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Two Cents is produced by Spotzen for PBS

Пікірлер: 421
@GreyRock100
@GreyRock100 Жыл бұрын
"These jobs were never that good to begin with." Amen
@DonMarzzoni
@DonMarzzoni Жыл бұрын
"Just find better a better job, I'm not tipping." Every Karen. Now they don't have anyone to complain about and have to wait forever for service 😂😂😂
@GreyRock100
@GreyRock100 Жыл бұрын
@@DonMarzzoni yup
@Mr.Engineer.
@Mr.Engineer. Жыл бұрын
No ones salary should be based upon tip.
@Baulthi
@Baulthi Жыл бұрын
From Europe this looks really weird.
@Mr.Engineer.
@Mr.Engineer. Жыл бұрын
@@Baulthi Yeah, I am from Scandinavia myself and for me it feels a little bit like when I was in Africa. The waiters flock around you and begs for mo ey because their workplace doesn’t pay them a liveable wage
@Zoetherat
@Zoetherat Жыл бұрын
There are a lot of people who feel this way, particularly among the political left (in fact, I suspect this video's take on waiting jobs is influenced by political bias). Let me give you another perspective. I live in the US and worked as a cook in restaurants a long time ago. I made $10/ hr and the servers made $3/ hr, but everyone who worked there agreed that the servers made more money because they got tips. Most people preferred to be in the front of the house for this reason. Immigrants, people who didn't want to deal with the public (that was the one and only benefit), and people who were doing the restaurant a favor would take the cooking jobs. Of course, when pay is based on tips, results vary from restaurant to restaurant. I wouldn't want to be a server in an unpopular, cheap restaurant, but a server in a busy, expensive restaurant can make very good money. They also never report most of their tips, which means they pay no income tax. I feel like in most countries, immigrants tend to take the jobs that the natives don't want. I've been to restaurants in England where the waitstaff are all immigrants (and i'd assume it's because the English don't want those jobs). Where i live in the US, the waiters are never immigrants. I attribute this to the fact that waiters in the US are paid in tips, and waiters in England are paid hourly. In any country where these jobs are paid hourly, they're among the worst paid jobs you can have. I also have experience working in the casino industry in the US. My hourly was only a little over $7. Including tips however, people were making much more. I've known many people making $35/ hr or more. I've even met someone who claimed to be making $100,000/ year. And once again, most people who get paid in tips aren't reporting their true income to the government, so they get significant tax savings as well. Overall, i feel like tipping culture sucks for the consumer. It means that restaurants are more expensive in the US than they otherwise would be. However, i think it's a good thing for workers. Tipping jobs are one of the few opportunities someone in the US has to make good money if they don't have a college education. I find it irritating that this reality is never acknowledged by the political left who seem to be ideologically opposed to people earning a living thru tipping.
@Zoetherat
@Zoetherat Жыл бұрын
@ghost mall In every industry, customers are the ones paying the wages of the employees. The only difference is that with tips you're paying them directly and with hourly you're paying them indirectly. Imagine for a moment what would happen if my state of New Hampshire made tipping illegal. Restaurants would suddenly no longer be able to pay their waiters $3/ hour. They'd have to pay them at least $15/ hour in order to compete in the labor market. In order to pay for that, they'd raise the prices of their food and drink... so even though you'd no longer be paying tips, you'd still be paying the waiter's salaries in the form of higher prices. You're paying their wages either way. Now, would you be paying less money overall? Probably. However, servers would also probably be making less overall. Working in the front of the house would become the same as working in the back of the house. They'd all just be low wage hourly jobs that aren't very desirable. There are only so many ways someone in the US can make a good income without becoming a business owner or going to college- the trades, management, sales, or jobs that rely on tips. Turning America's tip based income jobs into paid hourly jobs would eliminate one of those avenues. Whether you're for it or against it, that would be one of the side effects.
@SV-kr9fu
@SV-kr9fu Жыл бұрын
@@Zoetherat : I know a couple servers in a high-end, fine-dinning Japaneses restaurants that would make between $300-$500 in tips per night. However, these servers are very knowledgeable about the foods & drinks; a few times, they could not come hang out with us, because they had to study new items/specials on the menu, in which, they would be tested on at work.
@nutriapeluda
@nutriapeluda Жыл бұрын
Personally glad to see the people society took for granted have their struggles acknowledged.
@hamsandwichindahouse
@hamsandwichindahouse Жыл бұрын
Their struggles are preventable if they’d listen to society’s advice. They would prefer to spend their paychecks on scratch off lottery tickets and cigarettes.
@Asharra12
@Asharra12 Жыл бұрын
@@hamsandwichindahouse Ah, now I understand your that kind of classist. Try watching their video on the economics of being poor and learn some empathy for a change.
@owenb8636
@owenb8636 Жыл бұрын
@Randy R. majority of adults I knew working in hospitality were university students paying their way through. Few people saw it as a long term thing because of the pay and working conditions. Current employee shortages are a reflection of that. If the industry wanted to, it could have made the positions more attractive to retain good staff, but they were in a race to the bottom. When people complained, they were told to get a better job if they didn't like it. And now they have 🤷‍♂️
@bk2no
@bk2no Жыл бұрын
Most hourly fast food workers are under educated and use government assistance for food and shelter. Most of them started driving for Uber or Lyft and make even less money, the difference is that they don’t have a manager making their schedule. They’ll be back when they run out of options
@wlin041
@wlin041 Жыл бұрын
I always order digitally so that I am not pressured to tip when the cashier or barista flips the screen asking for 30%. The tipping culture is getting ridiculous
@RBzee112
@RBzee112 Жыл бұрын
I don't feel bad when clicking the no tip button at 'fast food' places.
@10aDowningStreet
@10aDowningStreet Жыл бұрын
I went to a yo sushi, the server was rude and actually did almost nothing anyway, the food was a joke, seriously poorly made... Then they add on a 12.5 percent tip and look at me with needy eyes as they present the card reader. I said, sorry I'm not paying the elservice charge, there was barely any service and the service I had was poor, I'd tip for the kitchen staff but the food was terrible. I won't be back.
@delpullen730
@delpullen730 Жыл бұрын
Tipping is ONLY for a job where you serve people THROUGHOUT a meal, not just handing them food once. Get bent if you think I'm tipping you for handing me a burger or soda and I walk away.
@Mona1930
@Mona1930 Жыл бұрын
But I get asked to tip on ordering apps too, even if I’m picking up my food! Like Panera, Starbucks, Olive Garden etc
@shaylenwayne9284
@shaylenwayne9284 Жыл бұрын
As a barista in my experience the tipping before you pay thing is awkward for many of us too. if you're gonna hit no, then do it just don't be an ass and no one cares.
@me0101001000
@me0101001000 Жыл бұрын
I used to live in the US, now I live in Germany. Tipping is absolutely nonexistent here. In fact, just about everyone I tell about tipping culture in the US looks at me with shock, responding that if a company can't pay a livable wage, that company should not even exist. And I can't really argue with that.
@jakebyday
@jakebyday Жыл бұрын
Thé Price is reflected on the menu. You pay for it either way
@MetallicReg
@MetallicReg Жыл бұрын
We only tip in good restaurants and there at least a part of the tip is expected to go to the cook.
@lkjkhfggd
@lkjkhfggd Жыл бұрын
People love to complain about the US tipping system, but it's actually a good thing for everyone involved. The employer benefits because they can put lower, more attractive prices on the menu. The employee benefits because they can potentially earn way more money if they get lots of tips. And finally, the customer benefits because the employee will be providing the best service they can because they want your tip.
@JamesLacroixx
@JamesLacroixx Жыл бұрын
@@Tyneras Minimum wage isn't a liveable wage though. So if you don't get tips and you get your minimum wage check you're screwed.
@MetallicReg
@MetallicReg Жыл бұрын
@@lkjkhfggd 1. The prices are not lower but outright wrong and deceiving = would even break several European laws and taxation principles. 2. The employee isn't benefitting since he doesn't have any proper employers rights, no dependable + planable income to built a life worth speaking of and we won't even start speaking over holidays and paid leave (that ofc wouldn't incorporate any imaginary tips either way). 3. The customer is the last one getting anything out of it since he has basically slaves around him that yearn to get something to eat at the end of the month. Not people liking their job and showing earnest joy. These fake American smiles are the most infuriating thing that an European can imagine. Very disturbing.
@richardsousa2625
@richardsousa2625 Жыл бұрын
At least where I live there are two big factors: one is staff literally cannot afford to live within a commuting distance to their job. Restaurant jobs didn’t pay enough that people could afford rent within 45 minutes of their work. My BFF lived in Martha’s Vineyard thru the pandemic and service men and women were barely scraping by unable to afford food and easily being kicked out by landlords who knew that renting property for vacationers was a more lucrative option. Secondly customers lately have got real nasty. I quit my tech support job in 2020 strictly because I was done dealing with the customers. Some people were just ANIMALS on the phone, one woman didn’t even start with hello I answered the phone and before I could get through the first line of the script she started screaming the N word over and over and over…. And all of us were white so I wonder what happened to make her do that….
@rachel_sj
@rachel_sj Жыл бұрын
The experience you went through while on the phone with that rude woman was terrible and I’m sorry that that happened. We *all* need to do better!!
@aff77141
@aff77141 Жыл бұрын
It's seriously crazy. And some of the staff aren't much better. On top of the terrible wages and nasty customers, we have to fight off our own damn coworkers. Servers who shark tables, hosts and managers that play favorites, BOH and bartenders that treat you like the enemy, the drama between EVERYONE.... Of course nobody wants to be part of that nonsense
@Jose04537
@Jose04537 Жыл бұрын
@@rachel_sj Well, we literally turn into hermits, so no wonder a lot of people forgot about HUMAN decency and interaction.
@deus_ex_machina_
@deus_ex_machina_ Жыл бұрын
@@Jose04537 I get that, but it's no excuse for appalling behaviour. There are millions of recluses that behave decently even with extremely limited social interaction.
@nazgul7914
@nazgul7914 Жыл бұрын
@@aff77141 so the problem is everyone is turning into a-holes.
@micahbush5397
@micahbush5397 Жыл бұрын
Fun fact: Reducing employee turnover was the actual reason why Henry Ford started paying (some of) his workers $5/day.
@micahbush5397
@micahbush5397 Жыл бұрын
@@hamsandwichindahouse Once automation had become advanced and affordable enough to make their replacement financially viable. When Henry Ford first offered $5/day, the systems of automation that have since become standard simply weren't possible.
@Jose04537
@Jose04537 Жыл бұрын
@@micahbush5397 Also, there's no point on working for peanuts 🥜 if you're going to be replaced by a machine, it's going to happen no matter what you d. Demand as much money as you can and enjoy the ride while it lasts.
@godfathaofyo
@godfathaofyo Жыл бұрын
he also had to pay people a wage in order for them to afford the car
@micahbush5397
@micahbush5397 Жыл бұрын
@@godfathaofyo That doesn't make sense, though, because paying his laborers more meant that the vehicles also cost more to produce. The real benefit was reducing losses from interviewing and training people who ended up leaving, not increasing sales to employees.
@LucasFernandez-fk8se
@LucasFernandez-fk8se Жыл бұрын
@@micahbush5397 it’s both, paying workers enough to afford a ford definitely reinvested the money back in the company. Obviously you can’t run an company where ALL your profits come from employees purchasing the goods but still
@zubovaka
@zubovaka Жыл бұрын
I quit a full time server job back in 2015 because I could not make a living off it. I was making between 36-42,000/annually and it wasn't enough to cover rent, bills and food. looking back now, I regret spending 5 years in that industry.
@dscrive
@dscrive Жыл бұрын
having had several older siblings work as servers I heard enough stores to know it's one job I would never choose to do.
@FleetingArtist
@FleetingArtist Жыл бұрын
What did you do after serving?
@zubovaka
@zubovaka Жыл бұрын
@@FleetingArtist Cooperated with a friend and started a small business together. My friend had money and no time and I was opposite. After a year I sold my part to my friend and used that money to start my own small business.
@glory8065
@glory8065 Жыл бұрын
I've never served. Yet I've heard similar stories from my peers. Especially in NYC when they raised the wage to $15. A lot of servers got cut because of it and it's still not enough to pass by.
@JohnnyWishbone85
@JohnnyWishbone85 Жыл бұрын
4:30 -- Paramedic here. Increased use of information technology always benefits employers, **NEVER** employees. We used to use paper forms for our patient care reports, and they took about fifteen minutes to complete. Now we use computer systems, and it takes two or three times as long. Same with the inventory control systems. It used to be each ambulance had a laminated checklist that took ten minutes to complete. Now we use a computer system that takes half an hour to do the same job. IT **never** benefits workers. Ever.
@s.n.9485
@s.n.9485 Жыл бұрын
It's super annoying to have to download a menu off my phone while I'm sitting at a restaurant that used to have menus. The whole point of going to a restaurant is to get away from the phone and just have a good time. Also having a pass around a tablet to pay between the table can get confusing on larger parties.
@gumerzambrano
@gumerzambrano Жыл бұрын
I was in Asia for a month where they don't have a tipping culture and was absolutely amazing. Now I'm back in the U.S where everyone asks for tips 🙃
@YTLawnGnome
@YTLawnGnome Жыл бұрын
I do like the little devices that let you pay your bill rather than waiting for your server to come back. Especially if you have some place to go or you have a child with you. Plus you can leave your tip physically at the table rather than adding it in the check digitally.
@thabg007
@thabg007 Жыл бұрын
i have the worst luck with those little devices, its like im always placed at a table with a device that is missing, or not working, or the tiny little receipt printer isnt working, several times i fixed the tiny printer my self since im IT lol
@DietBajaBlast
@DietBajaBlast Жыл бұрын
@@thabg007 they're always greasy as heck
@YTLawnGnome
@YTLawnGnome Жыл бұрын
@@thabg007 Well I have had the same issue. However, I have always had the server fix it for me LOL.
@nordette
@nordette Жыл бұрын
​@@thabg007 loool I love that you go around using your powers for good
@rhylin26
@rhylin26 Жыл бұрын
Paying experienced workers better?! What a novel idea!
@phxfarmer4844
@phxfarmer4844 Жыл бұрын
Two cents is freaking awesome!!!!
@ano070602
@ano070602 Жыл бұрын
This is why I try my best to only go to small eateries. The food is better and people actually care.
@FinancialShinanigan
@FinancialShinanigan Жыл бұрын
Poor Karens will be so annoyed, having to yell at robots that don't cry lol
@MGC-1977
@MGC-1977 10 ай бұрын
I laughed so hard at 2:30 when he said "These jobs were never that good to begin with". There was really no diplomatic way to say it and I worked in food service for a long time.
@mochaest1994
@mochaest1994 Жыл бұрын
I love your little animations. Im 28 rn jumping contracts but when I first started work it was in good service from age 17. I’ve worked in a chinese restaurant, cracker barrel, panda express, starbucks, krispy kreme, dunkin donuts, and tons of jobs that I walked out on day one. I finally got my foot in the door with an office job and have been doing paperwork since and now will try to do digital illustration as my side hustle. pray for me!
@kuyaChrischan
@kuyaChrischan Жыл бұрын
Some restaurants in Japan had these ticket dispenser thingies where you pay, choose your food item, a ticket comes out and you give that to the chef I thought that was very convenient and nice because sometimes I don't want to deal with servers interrupting my meal every 30 seconds.
@sucyshi
@sucyshi Жыл бұрын
Those restaurants also haven't really changed post-pandemic, but the other styles clearly have. Lack of staffing has caused a drastic increase in self-watering stations, in QR code menus you can order straight from, tablet menu you make all request from, and at "fancier" restaurants waiters are only interacted with when you are seated or when you summon them with a button. Meanwhile at ticket machine fast food everything is exactly the same. You buy your tickets, wait in line to be seated if there's a wait, get a table, get food, get out. Water either given upon seating or it's literally at your table.
@markcollins2666
@markcollins2666 Жыл бұрын
Delis in the US used to have those for years, Katz's Deli in NYC still does. You take a ticket at the door, give it to your server, who punches it up, and gives it back. Then you bring it to the cashier before leaving, and pay. And the deli then has a record of exactly what was spent on what, without a handwriting expert.
@micahbush5397
@micahbush5397 Жыл бұрын
Of course, one option would be to do away with tipping so employees can feel more secure about their wages. Yes, menu prices would go up, but the hidden cost of tips would be removed, and since people are expecting prices to go up anyway, now would be a good time to do it.
@rachel_sj
@rachel_sj Жыл бұрын
My spouse and I usually eat at places where they don’t tip and have a Cost of Living charge added or note that prices are slightly higher because they pay their workers a living wage. We hardly notice a difference in prices, but we note that employees at non-tipping places are happier doing their jobs
@grumpyschnauzer
@grumpyschnauzer Жыл бұрын
Actually tips are what help servers make their living wage. My sister makes more than I at $35 an hour with her tips which allows her to pay her subsidized apartment. It they raise her hourly wage factoring in tips she’d only make $20-$25 and hour taxed. People really don’t think critically about this.
@oceanblackkdog
@oceanblackkdog Жыл бұрын
​@Rachel SJ I have to disagree. I worked at a restaurant for years and we were motivated to do better service by nights where we went home with $50+ in tips. The people without tips had no incentive to give good service
@micahbush5397
@micahbush5397 Жыл бұрын
@@grumpyschnauzer But is her situation typical? If, for every person who makes good wages, there are several people doing the same job who don't, is that really a good system? Plus, there's the inconsistency to consider; I daresay that most people, in the long run, would rather take a guaranteed salary than the chance of a higher salary that may also only pay minimum wage.
@micahbush5397
@micahbush5397 Жыл бұрын
@@oceanblackkdog Still, there are many factors that affect tipping which have nothing to do with the quality of service, like the attractiveness of the server, the quality of the food (which the server has no control over), or the generosity of the customers. Plus, a standard rate of 15-20% hardly seems like a good guide when there is so much variability between restaurant prices. There's always a middle road, too, like raising wages while making the tips optional for good service, or rounding up the check, or just using a smaller percentage.
@prettypic444
@prettypic444 Жыл бұрын
I think bosses and businesses need to realize that the past culture of "low wages, long hours" was an anomaly. they were MASSIVELY mistreating their staff for their own benefit. now that the economy's struggling and workers have more expenses, there's less of a reason to stay in their current job rather than Taking a chance on a new oppertunity
@10aDowningStreet
@10aDowningStreet Жыл бұрын
​​@@hamsandwichindahouseho hired you? Denigrating people in hospitality, many of who are very skilled, and in some countries it's an actual career that pays a very comfortable wage. It screams that you're kind of short sighted, dare I say ignorant, arrogant and condescending. Maybe you should try food a little more sophisticated than a big Mac and you'll see there is a range of skill in those roles, some of those skills would be in high demand in jobs that required social skills, charm, conflict resolution, making customers feel valued etc.. some of the people I know who excelled in hospitality now make six figures in sales/negotiating type roles.
@scottstempmail9045
@scottstempmail9045 Жыл бұрын
@@hamsandwichindahouse Restaurants will simply die.
@hideyable
@hideyable Жыл бұрын
I live in a country where tipping isn't part of the culture. Whilst there have been restaurants that have closed or reduced their opening hours, I haven't seen a noticeable increase in technology here. It's interesting that there's a noticeable difference in the US - especially since I hear wages for waitstaff are so incredibly low.
@aff77141
@aff77141 Жыл бұрын
The sooner they can replace us with something they don't have to pay at all, the better, in their eyes
@hideyable
@hideyable Жыл бұрын
@@hamsandwichindahouse- it's interesting the things you notice. When I lived in Canada & visited the US, I didn't notice service being faster than where I grew up/currently live. I noticed the staff had more of a "persona". To me, it came across as insincere but I know a lot of people prefer it.
@AbhishekVankit
@AbhishekVankit Жыл бұрын
Title's confusing for IT professionals 😅
@inthesun3884
@inthesun3884 Жыл бұрын
We just can’t afford to eat out anymore. Where we live the meal tax and tip for 2 is between $60-75 for lunch and $85-120 for dinner. I’m talking about sit down diners and chain places for dinner. The fancier places can be $200.
@treppas
@treppas Жыл бұрын
When do you two stop just being so awesome? Thank you for your continued shares and content ❤️.
@zerwif
@zerwif Жыл бұрын
I recently visited Kuala Lumpur, Malaysia and opted to not get a SIM card for the first few days. To my suprise you had to use a phone/data to view many menus or even order. The staff still gave you the actual food, but less people were needed per resturant.
@Just_Hearts_NYC
@Just_Hearts_NYC Жыл бұрын
Rich people will still hire people to boss around and serve them you can’t really be mean to a machine.
@MetallicReg
@MetallicReg Жыл бұрын
You can program a machine to be more masochistic than a human ever could. Even those jobs will die ;)
@Just_Hearts_NYC
@Just_Hearts_NYC Жыл бұрын
@@MetallicReg lol but is it really the same? You can’t be superior to a robot you can only be superior to another human being, and robots don’t have feelings you can’t hurt them but people do… and there’s nothing more than a rich person likes than being superior.
@Just_Hearts_NYC
@Just_Hearts_NYC Жыл бұрын
@@hamsandwichindahouse somethings wrong with you😒 get some help not from the Internet maybe interact with some real people….🤣
@thebrowndoecorporation5564
@thebrowndoecorporation5564 Жыл бұрын
Forget server minimum wage. We want 25 bucks an hour.
@10aDowningStreet
@10aDowningStreet Жыл бұрын
Greedy business owners who have for years taken their staff for granted, not paid them what they're worth, stolen their overtime, stolen their tips.... These are going to struggle to find new staff with their reputation for exploitation, but also they will simply have to overcome their own greed and finally offer staff what they're worth, I'm not sure many of them will be capable.
@jaykay5142
@jaykay5142 Жыл бұрын
That's why I never give a second thought when I see restaurants fail. Seen too many toxic owners insulting their staff online while complaining about how no one wants to work anymore.
@snzimash2245
@snzimash2245 Жыл бұрын
Companies will do everything but pay people living wage
@scottstempmail9045
@scottstempmail9045 Жыл бұрын
Cheaper for them to pay off politicians and the Media.
@b.cdrisk2035
@b.cdrisk2035 Жыл бұрын
The CEOs could cut their pay if they want to pay employees more
@b.cdrisk2035
@b.cdrisk2035 Жыл бұрын
@@hamsandwichindahouse 🤣 Good one. That sounds just like something a contard would say
@daveheel
@daveheel Жыл бұрын
Wtf you talking about? We're talking about small restaurants.
@b.cdrisk2035
@b.cdrisk2035 Жыл бұрын
@@daveheel all restaurants
@daveheel
@daveheel Жыл бұрын
@@b.cdrisk2035 then you don't know what you're talking about because most restaurants are small mom and pop's. no ceos to speak of. most are just trying/struggling to making a living.
@b.cdrisk2035
@b.cdrisk2035 Жыл бұрын
@@daveheel Mcdonalds and Taco Bell are helpless victims, correct I agree with you
@delpullen730
@delpullen730 Жыл бұрын
Pay $15 an hour, fuck tips, and treat employees like people, not slaves. Let the industries collapse if they can't adjust to the times.
@JennyA
@JennyA Жыл бұрын
Why not do what the Japanese do and have a vending machine outside that gives you a meal ticket that you hand over to the server? It was quick and easy to get what you want. Machine took your money so the server didn't have to bother with it.
@Floratic
@Floratic Жыл бұрын
I remember a Chinese restaurant I used to go to raised the price on a combo meal I bought while reducing the amount of food they give you. I was offended.
@helplessguyaj
@helplessguyaj Жыл бұрын
Your content is always so informative, useful and fun to watch, always the best quality and you are absolutely right these are the facts and truth nowadays with the restaurant industry.
@Danielevans2
@Danielevans2 Жыл бұрын
I prefer to not talk to a waitor
@spreadthejoy9913
@spreadthejoy9913 Жыл бұрын
Agreed, I would love not to have the server forget or mess up half of my order or being interrupted during my meal numerous times.
@goon5544
@goon5544 Жыл бұрын
I've went through a change where I mainly eat healthy and cook my own meals more these last few years.
@rawallon
@rawallon Жыл бұрын
I still cant believe they rely on tips
@rothn2
@rothn2 Жыл бұрын
This also depends on the restaurant's automation. Most QR-based places are fine, but there's one next to me and it's confusing as hell. I was dreading going there the second time (my wife wanted to), but I was able to ask for a regular menu and they just went with it. I automate things for a living, and it's extremely important to think about who will be using the tech and what their journey through the app will look like. Even though machine learning and website design are different, there are some very basic things that whoever made that restaurant's app clearly didn't consider.
@lim2001burger
@lim2001burger Жыл бұрын
It's hard to feel bad for raconteurs that paid badly and dropped their staff in an instant when they had to cut spending...loyalty goes both ways, and when your staff is effectively subsidizing your business model with their labour, you deserve what you get. Here in Australia, servers are paid a living wage (though wage theft is still an issue) so being a server in a restaurant is still a viable occupation. But when servers have to beg for tips AND being taxed for those tips, why would anyone want to work in the service industry if they weren't absolutely desperate?! It's about time businesses that exploit their staff learn that supply and demand works for employees too, and they have to pay up or realise that their business can't stay afloat if they don't steal wages from their staff.
@wallcouldtalk
@wallcouldtalk Жыл бұрын
I've LOVED not having to deal with people at restaurants. I just want to sit down and eat my meal. I'm not going to a restaurant to be entertained. All I want is my meal and taking it home or simply being nowhere near home and therefore even able to is an issue. I'm not interested in that.
@zodiacfml
@zodiacfml Жыл бұрын
simple, eating at restaurants continuous to be more an expensive experience. i actually find it quite absurd that these past 10 years people are paying more to get a restaurant experience where the food is the more often worse than fast food or cheaper stores
@zodiacfml
@zodiacfml Жыл бұрын
@@hamsandwichindahouse 👍👍
@scottstempmail9045
@scottstempmail9045 Жыл бұрын
Perhaps where you eat.
@scottstempmail9045
@scottstempmail9045 Жыл бұрын
@@hamsandwichindahouse Why should they be grateful? It's a fucking job.
@REAL-UNKNOWN-SHINOBI
@REAL-UNKNOWN-SHINOBI Жыл бұрын
They just want to be cheap and not pay people. There, I sumed your whole video up in a one sentence
@BjorckBengt
@BjorckBengt Жыл бұрын
A lot of innovation will happen. I see many restaurants cutting down on choices. They prepare great meals often with just a vegetarian alternative and something else for the next day. Cooking a huge batch of the same thing is cheaper and often gives higher quality. You get what is good and cheap that day. Trying to satisfy everyone all the time is damn expensive.
@defcon1gaming
@defcon1gaming Жыл бұрын
Not gonna lie though. Mammoth Nachos definitely sounds so good. Probably would be the best thing at T-Rex.
@JoelReid
@JoelReid Жыл бұрын
I am in an Australian tourist town and in 2022 stores were so desperate for baristas that the only option was to raise wages. A full time barista job was advertised for $92,000 (USD 61,000). The reason? Because it was either pay higher wages, or close business entirely. That store is still in business, while several others folded.
@JoelReid
@JoelReid Жыл бұрын
@@elinope4745 it hasn't backfired yet. Rather the stores that didn't pay more for baristas ended up going out of business because they lacked employees. you see, in a tourist town, housing is really expensive, and there is no low income housing for hundreds of kilometres... so if someone gets paid low amounts for work, they leave town and go elsewhere. This means a business HAS to pay to meet the housing costs, or risk going out of business due to lack of labour. Naturally they also raised costs of their product... but they are running a business.
@IceArdor
@IceArdor Жыл бұрын
Combined with rising inflation of food, restaurants would have to reprint their menus every few months to keep up with rising costs. Going to digital menus makes price changes frictionless. It’d be great if while moving menus online that the menus can become more accessible-translatable menus for people who speak a different language, text to speech for vision impaired, color pictures of every food item, filterable to food restrictions or just find something that’s appetizing to you, especially with large menus.
@Mulerider4Life
@Mulerider4Life Жыл бұрын
For me, I actually prefer to go to places where I just order at a counter. I find it's so much cheaper in the long run while still eating out. Tipping has gotten out of hand.
@secretnobody6460
@secretnobody6460 Жыл бұрын
I used to work as a waiter in a cruise. Now i am unemployed looking for a remote job. Im also studying data analytics trying to change career to IT for the long term. Its a struggle to find a job rn but i know its the right way for me instead of staying as a waiter my whole life
@Piketom1
@Piketom1 Жыл бұрын
Re: retirement. This one is hitting my workplace the hardest. At the start of the pandemic, we offered an early retirement package to qualifying employees. The labor crews are currently the hardest hit as many who retired are now working freelance and don't want to return.
@ericolens3
@ericolens3 Жыл бұрын
this is the perfect time to take a loan for restaurants to have charging stations for patrons. what better place than a restaurant for people to charge their vehicles on the go?
@SzybkiTom
@SzybkiTom Жыл бұрын
Me, as a software engineer: They're in the cloud, silly!
@MathGPT
@MathGPT Жыл бұрын
Don't hire people to do things you wouldn't be willing to do yourself
@ledwysdelgado7304
@ledwysdelgado7304 Жыл бұрын
Give me a menu, and keep your QR code.
@matthewharry2803
@matthewharry2803 Жыл бұрын
You forgot the shift from eating out to eating at home. Eating out was at an all time high before the pandemic, created an over abundance of restaurants
@shnn1a
@shnn1a Жыл бұрын
Very well done
@RTDoh5
@RTDoh5 Жыл бұрын
You should do an episode on TIPPING specifically.
@angiepangie989
@angiepangie989 Жыл бұрын
I'm a server right now! I'm in the process of getting my real estate license bc food service sucks!
@SidV101
@SidV101 Жыл бұрын
Japan's already there, most of its restaurants have touch screen menus to order from and no servers. Convenient but very impersonal and a bit depressing
@SA-xt1gd
@SA-xt1gd Жыл бұрын
Question of values is something I am learning after opening my busy life to a more social. I’ll give 2 examples. 1) Is the question “do I really need it?” -after being around my in laws, we tend to increase our gathering’s meaning more clothes, styles, materialistic things, cleaning home convenience appliances. My in law tends to want to buy “the best of the best” to fill her void and intimidate me to do the same but the way my home and lifestyle is. Its not economically beneficial for me because i dont need it. 2) I use to question by low income-middle class people spend money at the salon when they can do the same at home. I use to question i can wash and trim my own hair and thats it when now I realize that I want the environment, the experience, the relaxation, feeling renewed and pampered.
@ncavis
@ncavis Жыл бұрын
In Japan they have frozen vending machines with restaurant food in them for to go meals, this started during Covid and eventually became the standard for busy commuters. This will help save kitchen staff and servers from working on to-go orders that hamper service, giving more attention to diners in the restaurant.
@dyskelia
@dyskelia Жыл бұрын
Face to face interactions with anyone in any industry seem to be more fraught than ever.
@xDeydeyxtartelette
@xDeydeyxtartelette Жыл бұрын
I'm in for automated and digital services in places like fast food and lunch spots, cause it saves time. But if I decide to dine out and take the time to sit down and have a nice meal with people, I prefer the old school experience. And we should abolish tips, maybe then we would have servers wanting to work.
@LoveOneSV
@LoveOneSV Жыл бұрын
With insane expectations of tipping regardless of quality of service I'd rather have all self serve restaurants
@nonostalgia
@nonostalgia Жыл бұрын
U can not go from being a worker at a cafe to going into tech & logistics… if you have no college experience.
@ramonjaimez3006
@ramonjaimez3006 Жыл бұрын
Pretty good video, but I would have liked a little more commentary/discussion on the ramping up of automated technology in Food Service. The cost of labor is something businesses often try to reduce and that Golden Arches restaurant was in development of the order kiosk long before the rona hit.
@LegendBiscuits
@LegendBiscuits Жыл бұрын
Paid time off is a job perk? Jesus Christ America haha
@gregorewart5946
@gregorewart5946 Жыл бұрын
Love you guys
@HoustonVic832
@HoustonVic832 Жыл бұрын
Hate digital menu’s 🙅🏽‍♂️I would rather pay extra for a better service experience so workers can get paid adequately then do half the work my self. Just my 2 cents
@Haseri8
@Haseri8 Жыл бұрын
What's that, labour has power
@jaykay5142
@jaykay5142 Жыл бұрын
Republicans hate not seeing workers abused
@theweb3182
@theweb3182 Жыл бұрын
US is 15 years back with automation, just check a McDonalds, it's ridiculus!
@desiv1170
@desiv1170 Жыл бұрын
Customers at low paying restaurant: I hate this lack of servers/service!!! Pay the people what they deserve!! Customers at higher paying restaurant: I can't believe how expensive this is! I'm not coming back here!!!
@andrewahall
@andrewahall Жыл бұрын
I miss the mustache 🥸
@VEVOJavier
@VEVOJavier Жыл бұрын
Servers don't deserve tips, they deserve a raise.
@CG_Hali
@CG_Hali Жыл бұрын
Good video. Only thing is at 1:44 the 'increase in wages' is not significant. The graph tops out at 1.2% and most of it is around 0.6%. You say inflation takes a chunk of that. Actually, it takes ALL your increased wages and then cuts into your salary you already had because inflation is at 5 to 6% at least.
@scottstempmail9045
@scottstempmail9045 Жыл бұрын
This presentation feels like a clown show for children.
@toulcit
@toulcit 10 ай бұрын
To the cloud 😂
@ApostolisAthanasiou
@ApostolisAthanasiou Жыл бұрын
For a hot second I thought that this was a tech video about cloud computing hahahah
@thomasreese2816
@thomasreese2816 Жыл бұрын
Initially was curious why you made a cloud infrastructure video 🙃
@crossfitjohnathan9032
@crossfitjohnathan9032 Жыл бұрын
I feel like the healthcare system also is very short staffed in my experience.
@MsGenXodus
@MsGenXodus Жыл бұрын
Commercial rents are likely to drop over the next few years, which is usually the single largest cost in the restaurant business. Personally, I’ve changed my habits to just dining at home or packing a lunch when I’m going to be at work. My diet is healthier, my budget is also benefiting from the change. When I do dine out, it’s been an underwhelming experience at best. Mostly I’m left with the feeling that I should have just stayed home and cooked, instead.
@scottstempmail9045
@scottstempmail9045 Жыл бұрын
Actually rent should be about twelve percent of your gross.
@txoxley
@txoxley Жыл бұрын
Same. We never have the experience we used to-favorite menu items get discontinued, portions get cut-I leave the restaurant wondering why I bothered to go in the first place.
@verycherryberry3752
@verycherryberry3752 Жыл бұрын
... when i first read the title i thought it was about INTERNET SERVERS and got very confused why you were suddently talking about restaurants
@OscarHanzely
@OscarHanzely Жыл бұрын
I am 35 and quite annoyed when I enter fine dining restaurant, where I have to scan my menu. They just lost some experience as it feels like I am doing the work for them. Even though server is right next to me.
@326dcn
@326dcn Жыл бұрын
Ah, the channel is about Planet America! Please appear again when the channel is about planet Earth. 🙏
@ecstaticryan4369
@ecstaticryan4369 10 ай бұрын
The biggest issue with these jobs is that in most places in America servers live on tips. As a server I have literally never seen a check and the $2.13 we get an hour is for tax purposes only. Obviously there’s great days where I can leave with like $200 but then theres days where you can make like $10. It’s very unpredictable. And then most restaurants have a tip share so you usually don’t leave with your full amount of tips anyway.
@UNgineering
@UNgineering Жыл бұрын
on the graph, the salary increase is at 1.2%. even with a very conservative estimate of 4% for inflation, that's a net loss in incomes.
@simonallen9473
@simonallen9473 Жыл бұрын
I think the graph is reporting quarterly increases. So 0.8% x 4 is a 3.2% annual increase. But you’re right, it’s well below inflation.
@roguedogx
@roguedogx Жыл бұрын
1:23 and some even still are.
@danielc1078
@danielc1078 Жыл бұрын
I quit my restaurant manager job during the pandemic for an office job. I actually earn less than before but I’m happier than ever. I actually enjoy my job to the point I’ve become a workaholic. Screw working in hospitality, I’m never ever going back.
@pummisher1186
@pummisher1186 Жыл бұрын
Every restaurant has lost my money. Will never eat out as long as I live. And I used to eat out at least once a week before covid. When the price of even eating fast food doubled, I was done.
@CoffeebeanerHtx
@CoffeebeanerHtx Жыл бұрын
Just hopping back in. Was genuinely worried not seeing dude’s iconic mustache.😅
@coreyw5981
@coreyw5981 Жыл бұрын
I wish i could leave food service. Everytime i out applications i get a callback from every single business but say i try to find a non food service job...not a single person ever contacts me for an interview. Wonder what the others service workers trick was since apparently they all left and never came back
@maestroadam
@maestroadam Жыл бұрын
I can't stand QR code restaurants. I'll just stay home.
@Ari-355
@Ari-355 11 ай бұрын
A couple of things to say: 1. Minimum wage does not keep up w/ inflation which makes people less likely to want to work these jobs 2. Food service jobs tend to pay below minimum wage and except the difference to be obtained by tips even though not everyone tips or tips according to the party size 3. The “benefits” that companies offer now for these kinds of jobs are sometimes only given to employees who have been there for a certain period of time which is fair considering they have been there longer but also does not do much to bring in workers bc oftentimes u have to wait 6 months to a year to get PTO, vacation days if u qualify or even retirement plans if offered 4. Lastly, coming from someone who worked fast food and retail I can say that when pay increases the hours worked decrease so really there is no way to break the cycle of living paycheck to paycheck In most cases and many of these jobs know they have high turn over and do not care. One final thought is that oftentimes the customers u serve or try to help oftentimes are not very nice which further adds to why people do not want those jobs
@AlexTrusk91
@AlexTrusk91 10 ай бұрын
As someone who lost a lousy job here in Europe due to the pandemic, and after seeing most of your video, I am now unreasonably hungry. (got a stable contract at a big television company now btw)
@haroldfinch8019
@haroldfinch8019 Жыл бұрын
thanks for covering the data privacy of adopting new technologies. companies collect too much
@jibrilamvs
@jibrilamvs Жыл бұрын
There are restaurants in Japan where the waiters are robots. They bring the food over and you don’t have to interact with any human.
@TristenHernandez
@TristenHernandez Жыл бұрын
Not me thinking that you were talking about computer servers lol
@InvestWithPrudence
@InvestWithPrudence Жыл бұрын
Most valuable takeaway: automated food service industry on the rise, great time to invest! ❤😊
@smokinhalf
@smokinhalf Жыл бұрын
I am not a cheapskate and I tip fairly good. I disagree with tipping. Who gets the money? the cook who spent time and effort to prepare a nice meal or the wait staff who sometimes just carries it 5 meters to your table???? makes no sense. why do we not tip the hard working mcdonalds staff who need it most ( who probobly need it most) but we tip at the high end restauraunts who need it least. racks my brain and no logic to it
@SV-kr9fu
@SV-kr9fu Жыл бұрын
I do not think that servers would be vanished anytime soon in the fine-dinning restaurants.
@catherinebaldwin6580
@catherinebaldwin6580 Жыл бұрын
I’m on all sides of the argument. To me, places like McD. and KFC, I really like walk up kisoks. Place like CFA and Subway could work with them, but part to me growing up is talking with your server there. And places like Olive Garden and my local restaurants I really rather not. Something about the tech breaks the homey amsphere. There nothing that break a night like suddenly paying on one of those table thingy.
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