Why I Take Deposits On Some Outdoor Power Equipment- Viewer Question Answered

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Ай бұрын

Why I Take Deposits On Some Outdoor Power Equipment- Viewer Question Answered #smallengine
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Tengo tutoriales paso a paso fáciles de seguir y completos, videos de "hágalo usted mismo" (DIY) para ayudarlo con su equipo de jardín y césped roto, incluidos quitanieves y cortadoras de giro cero.
Hago todo lo posible para enseñarle cómo diagnosticar fácilmente problemas de la manera más rápida, rápida y eficiente con reparaciones reales más allá de simplemente reemplazar una bujía. Estos consejos son tanto para el dueño de la casa como para el dueño de la tienda.
Ya sea un motor manual de dos tiempos y dos ciclos como una motosierra, un desmalezador, un desmalezador, una cortadora de hilo, una cortadora de césped, una cortadora de hilo, una cortadora de setos, una podadora, una desbrozadora, un soplador de hojas o unidades de cuatro tiempos y cuatro ciclos como una cortadora de césped, una cortadora de leña, un tractor cortacésped, una cortadora de césped de giro cero, una sopladora de nieve, una lavadora a presión, un generador o una cortadora de césped que necesita que se instalen o reemplacen piezas, soy su persona indicada.
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Пікірлер: 412

@donyboy73 28 күн бұрын

➡What topic would you like me to discuss next time? Please comment here!🔧🔧🔧 I forgot to mention if customer doesn't fix machine I keep the deposit, if they fix it the fee gets deducted from grand total cost of the repair.

@deanmoore420 28 күн бұрын

I like the video when you were talking about getting a deposit that was pretty good and I like when you show how to fix things it’s pretty good 👍

@zaineridling 28 күн бұрын

A topic I'm interested in is whether a repair shop is a good place to buy a used mower. Almost every house around me has been bought by some hedge fund company and converted to a rental house, so as they charge high rents, most renters can't afford a new mower. My advice is to call repair shops to ask if they have any available. There's no reason you shouldn't profit from selling a sound machine. And when it needs maintenance, they'll know who to bring it to! 🙂

@CvonEssen 28 күн бұрын

As a small business repair shop, how do you set up your suppliers/vendors?

@jamesc9327 28 күн бұрын

We are always fascinated by the topics you pick for your videos Dony.

@donyboy73 28 күн бұрын

@@zaineridling Yes it is better to buy equipment even if it is used from a reputable shop.

@videodistro 28 күн бұрын

In the auto industry they don't call it a deposit fee. They call it a diagnostic fee. That makes more sense and may help the customer understand the concept better.

@donyboy73 28 күн бұрын

I will use that from now on, thanks!

@rj.parker 28 күн бұрын

The difference is the mechanic has the car which is worth more than the diagnostic fee. So they don’t collect upfront. A deposit is collected when the equipment is left at the shop.

@gillgetter3004 28 күн бұрын

Yes that is better for sure, my car repair people do that makes sense 👍

@Idahoprepper71 28 күн бұрын

Do you at least make some money on parts from left equipment?

@markragland6128 28 күн бұрын

Don you should absolutely charge a fee deposit, or diagnostic. Minimum charge 1 hour of labor that will go towards the repair. If the repair is less labor than 1 hour your expertise needs to be accounted for. Keep up the good work, and tutorials.

@UhBuddy1976 26 күн бұрын

Hey Donyboy73. My name is Donnie from North Carolina in the U.S. I’m 47 years old and I’m also a care assistant for my wife for the last several years. I’m in the process of starting a small engine repair business. Please do continue to make videos like this because it will help me to be taught what graces to have on customers, as well as what graces not to have. I also live with High Functioning Autism as well as ADHD so for me to be employed under someone in a company is not an option. I’ve been watching your videos for around a decade or more and I appreciate what you do for your viewers.

@donyboy73 26 күн бұрын

Keep doing what you are doing brother!

@YukonHawk1 28 күн бұрын

I wish you and your wife all the best. Thank you for the excellent advice.

@josephpuchel6497 26 күн бұрын

Hey I’ve been involved in equipment repair for number of years. I didn’t start charging a diagnostic fee at first but learned early on people started just taking the equipment back and paying someone else to do the repairs making the money. Excellent tutorial

@TheTronder007 28 күн бұрын

Perfectly understandable and resonnable Don, to many people will walk all over you if you give them half a chance!

@charlesmaxim6928 28 күн бұрын

You’re absolutely right to take deposits. But I have to disagree those people don’t forget. When it comes to money they know.

@Rick-S-6063 27 күн бұрын

Any you're absolutely spot on. When someone knows they owe money they may claim they'd forgotten or they'll hem and haw, but deep down inside they know.

@BertPle 28 күн бұрын

You are totally wright Dony. Here in the Netherlands we say “only the sun comes up for nothing”. You have to pay your bills too, so your diagnostic time must be paid also.

@jasonhowerton6448 28 күн бұрын

Dony, I am a one man show just like you & this is my living. Last year i noticed i was getting stuck with alot of 2 cycles & pressure washers so i started deposits on all of those and it made a big difference. Now after watching your video i think deposits on push mowers is a great idea. To see what other small engine guys are doing business wise is a great idea. Looking forward to next business video.

@donyboy73 28 күн бұрын

Thanks for sharing

@ellenbrooks5028 24 күн бұрын

@@donyboy73 I DO MY OWN REPARS AND I WILL FOR OTHERS BUT BE DAMNED THEY PAY FOR THE PARTS FIRST YOU CAN WEED OUT THE SCAMMERS THIS WAY

@henerker 28 күн бұрын

Donny is great at saving us money and showing us how we can do it ourselves but the bottom line is that he’s a businessman and deserves to earn a living. I’m in 100% agreement with his shop policy on deposits. Good for you, Don. Bravo!

@2pugman 28 күн бұрын

Here in central New Jersey, we have two local repair shops. They both charge $89.00 as the drop off fee. Repairs are extra.

@REVNUMANEWBERN 27 күн бұрын

Based on what I have seen for years on your channel I wouldn't have ANY problem giving you a deposit, you've proven on this channel to be a honest 1st rate mechanic

@rightlanehog3151 28 күн бұрын

Don, This is how I would state the policy, "When the value of the repair is likely to exceed the value of the equipment, a SUBSTANTIAL deposit will be required" 😉

@gs1100ed 28 күн бұрын

I like the sound of that

@nightowl7043 28 күн бұрын

I totally agree with that statement!!

@74willy81 26 күн бұрын

I knew exactly what you were going to say and why. Bingo, right on, some folks have absolutely no respect for guys like you and me. It's not fun getting jerked around every week for nothing.Thanks Don, more people need to see this. Thank you sir!

@amandagardner565 27 күн бұрын

exactly right to do so Donnie. i tell people if you can't fix it yourself leave the JUNK on the scrap pile or at the dump where you found it, don't waste my time asking for a free autopsy.

@donnagavin4539 21 күн бұрын

Absolutely. Your time is well worth it.

@tywebbgolfenthusiast8950 28 күн бұрын

Thanks Donny! And God bless you.

@rancelynch6514 25 күн бұрын

Rance here. I would guess that if old equipment is brought to you for repair that it may not be worth even looking at, because old parts aren’t available, and you spend time on computer or EBay looking trying to find old parts. I fix older equipment and am amazed by the “parts discontinued “ notation when I for sure thought that they would be available.

@punchion 28 күн бұрын

From my view it's only fair. Every worker of any stripe is worthy of their wages. Great video donyboy!

@dagrote1 28 күн бұрын

He gets it just right: "Don't take old junk from cheap people."

@mr1pearl 20 күн бұрын

You came up with the right plan Dony gotta make your money especially with time invested !

@d.shaffer2537 27 күн бұрын

You're doing it the right way about deposits and communicating with your customers. Keep up the great work and your repair videos are absolutely the BEST!!!

@donyboy73 26 күн бұрын

Thanks 👍

@Mechanicturfgear 28 күн бұрын

Proper thing . Time is money !

@BobHerres 15 күн бұрын

Many people... don't fully appreciate, or understand the importance or cost of seeking highly coveted "Expert Advice" before seeking repairs.... While they really appreciate your wisdom and insights, they "conveniently" overlook the time, and effort you invest in sharing that expertise.... It reminds me of an old saying: "You should never ask a gentleman to pay his bill." When someone countered with, "Well, what do you do if he doesn’t pay?" the response was, "Then I realize he is certainly no gentleman, and I ask him to Pay his Bill." Most good people. respect and acknowledge the effort you put into assessing their equipment.... *And, Creating these helpful videos! Just as a true gentleman would never need to be asked to pay his bill, those who genuinely value your knowledge should understand and respect all the time you spend to helping others. Thank you Dony!.

@andrewsmith7287 28 күн бұрын

You a right to take a deposit thanks donny.

@BearE9090 28 күн бұрын

Great video. People don't realize the knowledge you know is from many years of service, and it should be paid for. Like a lawyer, their very expensive but have many years of education under their belt.

@roygkitchener594 14 күн бұрын

Great video! I totally agree with your deposit policy. My wife and I have a handyman business and we often spend a lot of time visiting someone and doing an estimate, only to have them go somewhere else. It's not common but if it became common I would start charging for estimates. Keep up the great work! I enjoy your videos and greatly appreciate the information on repairs and small business operations.

@thenewhumandesign 28 күн бұрын

Even as a person who just fixes things for myself I enjoyed this video

@nitro74cs 28 күн бұрын

That's very reasonable Dony, fair play to you.

@mikecorrado4971 28 күн бұрын

I agree wholeheartedly with your way of doing business. I have some experience as a small businessman for 37 years and I have some experience as a caregiver for 10 years also. God bless you.

@carllsn8 28 күн бұрын

God bless you! My friend

@gregharrison5737 22 күн бұрын

Awesome video and several excellent points, prayers to you and your wife.

@jamesc9327 28 күн бұрын

As always, an excellent video, Dony. Unfortunately, many people today want everything for free. I'm not sure why people feel entitled and believe your expert experience with small engine repairs shouldn't have to pay just because they don't like the repair price. Parts are expensive and your impeccable knowledge on repair costs needs to be added into the final bill. You, Sir, are a stand-up mechanic who loves and takes care of his ill wife. That alone proves the kind of man you are. Stand strong, take care of your wife and please keep making these awesome videos. 👍👍👍👍👍🙏😇

@donyboy73 28 күн бұрын

Wow James, thanks for such an honorable comment!

@simonmorneau7933 24 күн бұрын

Tres bien dit James!!! 👍🏻👍🏻✊🏻✊🏻🙏🏼🙏🏼

@jamesc9327 24 күн бұрын

@simonmorneau7933 I have the utmost respect for Dony, who is an excellent mechanic and, more importantly, takes care of his wife, who is ill.

@donyboy73 24 күн бұрын

@@simonmorneau7933 Merci!

@marcom8359 28 күн бұрын

Bravo! Very well spoken. With appliance repair it's $75 to $100 for them to just step into the house.

@peanutsmith1462 10 күн бұрын

Hey man I’m here in the USA in the Deep South I greatly appreciate your videos I have learned a lot from them thanks for sharing and business is business

@larryfine4498 28 күн бұрын

The other factor warranting diagnostic fees is the stories customers give you. Can tell you how many times somebody told me "It ran great last season." I open the fuel cap and find pancake syrup in the tank. Love the top of that toolbox. Looks just like mine.

@Robnord1 28 күн бұрын

Thanks for sharing the business expertise! I do similarly, and that's why I'm still in business 26 years after starting. It did take a few years into it before I fully realized I couldn't operate on an unpaid basis...for any of the shop or mobile (RV) work I do. "We're not a charity" as I tell those who try to take advantage of us.

@harjohn1568 19 күн бұрын

Your spot on ...keep these topic coming ..self reliant business ...THANK YOU

@AlanNisbet 26 күн бұрын

The attitude clients have where they expect free professional evaluations/diagnostics can be blamed on those who promote Free Estimates as a value added service. Renovators are the worst and seem bent on promoting a race to the bottom in rates charged. Free estimates need to die, and clients have to learn they need to pay for the time, knowledge and skills from their service provider, without exception. As a self employed architectural design professional, I feel your pain and I too take a deposit. It’s credited against the amount of the last invoice. That way the client always has skin in the game. Glad to learn there are ways of navigating this type of predicament.

@MitchellPilonSaxMan 28 күн бұрын

Makes total sense Don. Diagnostic is what most people aren’t capable of doing on their own, so it should definitely not be free.

@patriots11799 24 күн бұрын

Thanks for the good advice on the business side. Appreciate your video quality. You've saved me a lot of time, money and frustration over the years.

@PapaMav 4 күн бұрын

Thanks Chic

@goosecreeksouth9327 28 күн бұрын

I am a one man show in Ga. I always get 1 hr labor up front it weeds out the bad customers

@donyboy73 28 күн бұрын

I forgot to mention about weeding out the bad customers!

@hrdman2luv 28 күн бұрын

I had to start doing the same thing. But I took deposits on all new customers. And some customers, I always took upfront money. It just depends on the customer. Some that I knew well enough to know they'd be coming back for their equipment. Those I never had a problem. My last straw was an older mower that needed a lot. That just kept coming up with more needed parts. He only one repair at first. But the more I got into it, I'd find more things that needed repairs. And every time, I'd call this customer to get the OK first. By the time I was done, the bill was up around $300. And he simply stopped answering the phone. And it took forever to sell the mower.

@mea56 28 күн бұрын

Great idea! Thank you!! I have worked all day on 2 cycle equipment and no success, only to be told by customer just throw it away. Sometimes it cost me money to throw away their equipment.

@donyboy73 28 күн бұрын

Exactly!

@deanmoore420 28 күн бұрын

That would be awesome if you made more video

@donyboy73 28 күн бұрын

I will, please leave your questions here!

@donz6901 28 күн бұрын

As a long time viewer of yours (years) and I have used many of your tips, as in storage for my Ariens snowblower or my Honda lawnmower. I am just a simple retired homeowner and I totally agree with you and I don't think you should do anything for FREE. You may know, but in the USA, most businesses charge a diagnostic fee and sometimes a travel fee. I think you should too. I'm a big fan of your videos and comments. Thank you, Don from Milwaukee, Wisconsin USS

@JHruby 27 күн бұрын

Exactly right. The diagnostic fee is also an excellent test of the customer's willingness to pay for the actual repair. If he balks and hems and hahs over a $50 or $75 diagnostic fee, what are the chances he will want to pay $200+ for the actual repair? Prayers for you and your wife, Donny. We love you, man. By the way Donny, that poor 026 made me want to cry. That was a great saw that somebody neglected.

@steventwindley4907 28 күн бұрын

Very helpful. Thanks from Australia

@alang.4570 28 күн бұрын

Great video! Not only is this a great topic for small engine repair shop owners, it also provides invaluable information for consumers (such as myself) to better understand the business side of a typical small engine repair shop. Nice job on explaining the do's and dont's of a small business owner.

@MeeLowTrapper 16 күн бұрын

This video was extremely helpful and I'd love to see more videos like it. I repair small engine equipment as a side gig to make extra money. I currently only work on friends, neighbors and co-workers equipment. But I'm always interested in learning more about the business end of working on small engine equipment. Thank you for all the great videos you post. They are extremely helpful.

@robertsrbell7811 24 күн бұрын

Very nice way to let people know you are awsome Don.

@karlschwab6437 25 күн бұрын

Very interesting; I'm a hobbyist, I appreciate you and your business practices.

@radofstefan7290 26 күн бұрын

God bless you ,you are absolutely right!

@breeze787 28 күн бұрын

I use to sell office equipment. Now this was a long time ago so these were electric typewriters, faxes, copying machines and calculators. This equipment required a support team of about 5 guys to service and repair throughout the life of the equipment. They'd go to a customers office notice that a spring was disconnected, reconnect it and 5 minutes later wrap it up with a $75 bill. The customers didn't want to pay $75 for a 5 minute fix. So our service team would have to emphasize that they get trained for all the new stuff at least 3 times per year so you're not only paying for the time you're paying for the training required to fix a problem in 5 minutes. Service technicians have a tough job having a very thankless job. So I get it when I'm asked for a deposit.

@barrypettit3668 27 күн бұрын

Good video Don. You are in business to make money, taking a deposit is good business sense.

@magnuslindvall 28 күн бұрын

All good advice Dony! Thank you!

@craig1974 26 күн бұрын

Thank you for the insight of what you deal with as a business owner. I don't have a small engine repair business, but I do like to fix up free mowers for profit along with bicycles, and other misc things I get for cheap or free. Most of the time I work on the stuff outside my garage when the weather is nice, and it's like a magnet for the neighbors who want me to fix their stuff. Sometimes I feel like i wish my skills were hidden from public view lol. As for repairing stuff for other people I do it only for a select few. Other than that I just don't like the hassle of repairing peoples stuff as a business. Especially during winter with snowblowers. When I was younger I always wondered why people were such a holes, and as I got older I discovered why. You have to be tough to prevent yourself from being taken advantage of.

@Leitzenseeufer 25 күн бұрын

Very good insights!

@casey74500 28 күн бұрын

thank you, keep them coming

@ChrisDunn-tc2km 28 күн бұрын

All the information you share is use full,keep doing what you do. Thank You.

@jimskarw25 18 күн бұрын

I used to diagnose swimming pools with issues. I soon learned that I had to charge a fee to diagnose since so many people would take my information and get a buddy or a friend to do the heavy work. I charged $125 and put it against any expenses so that I at least had a better chance at the repair than simply giving “free” advice-costing me time and mileage and wear and tear on my truck. This was in the 90s-early 2000s when limited information was available on yt.

@larryleonard3922 28 күн бұрын

Keep up the great work Dony, and thanks for the helpful knowledge!

@tonymcalister9878 25 күн бұрын

Your expertise and wisdom are appreciated.

@deanmoore420 28 күн бұрын

That’s very smart great video👍

@bobdetweiler1120 28 күн бұрын

Thanks for sharing, now I understand why some require deposit! Keep up the good work!

@tcarguy6110 28 күн бұрын

Thank you Dony !!!!!!

@jamessidor2776 28 күн бұрын

Love all your advise and video's.

@ecttreker9816 28 күн бұрын

Great info. Absolutely agree with everything you said. 👍👍

@M2theBchainsaws 26 күн бұрын

Thanks for sharing!

@jeromegorski4560 21 күн бұрын

Great job, thanks

@vladislav.ivanov 22 күн бұрын

Had the same problems. Sometimes customers asked me to fix their equipment, then never picked it up. I had to sell it or tear it for parts.

@gunterbecker8528 28 күн бұрын

Fully agree with you, don't hesitate to proceed with u action 👍👍👍

@larryz24 28 күн бұрын

Great advice, thanks so much for the info.

@arepadetrigo 26 күн бұрын

Good explanation. Completely understand.

@dennisdefore2626 23 күн бұрын

Good information. Thanks Donny

@rogerpontbriand9254 27 күн бұрын

Thanks I have to agree with you on this. I personnaly will look at a pc of equipment and try to figure out old the equipment is and decide to tell the customer that the equipment will cost more to fix than it would be to buy a new one. The customer will appreciate your honesty and most time offer you some for of payment for your time. Thanks

@christophernalbone6299 28 күн бұрын

I can understand your situation and it makes sense. I do my repairs on my cars and outdoor equipment, but I have learned a lot from your videos. Thanks for the videos.

@user-dw6hm3yl5v 28 күн бұрын

That is valuable information you are sharing from learning the hard way. It shines the light on the part of the job that I never thought about. Keep up the excellent videos

@philliphall5198 28 күн бұрын

I agree with you 100%😊

@RelicToWreck 28 күн бұрын

Sometimes "the nickel holds up the dime" I use my my best discretion when going in to a repair. If someone doesn't like it, I quickly/ politely show them the door. Thanks for the reassurance Dony, hope all is well (SUPER BUSY in Minnesota)

@donaldwcash4653 27 күн бұрын

Good information and video. Hello from Kentucky.

@jefflary5457 28 күн бұрын

Great video Donny and you are absolutely right

@donyboy73 28 күн бұрын

Thanks 👍

@robertforster9736 28 күн бұрын

All good advice.

@joserobertovillarreal1243 27 күн бұрын

I fix any kind of lawn equipments ,you doing the best about the deposit

@michealwilliams5639 28 күн бұрын

Enjoy your advice and learn from it.please continue your advice.Also I learn from your videos

@HondaSnowblowerEnthusiasts311 22 күн бұрын

ha You're being nice about it.....yes, the time all adds up. I feel like charging to show ppl the stuff i sell also.

@kencurtis228 28 күн бұрын

TY for Sharing

@marcelcanicchio8877 28 күн бұрын

Thank you Don for your good advice again. I learn a lot from you by your video, i do it for a hobby by fixing my own small mechanic. Your are so easy to understand with your explenations. Thanks keep your good job and i am sure you are a honest guy.

@clintstevenson1214 28 күн бұрын

Yup! been there, done that. Great Explanation!

@johnrussel4483 26 күн бұрын

Totalement d'accord avec toi, ton expérience et tes connaissances ont une valeur qui doit être reconnue par tes clients. Il est normal de charger des frais de diagnostic . And cheers for the beer ;) !

@marksmith9295 14 күн бұрын

Totally reasonable to ask for a deposit and being up front to customers. Curious to know if you have been burned more by locals or seasonal customers. Always great videos and advice:)

@donyboy73 14 күн бұрын

seasonal customers, but there's plenty of bad locals too

@M0ntaroo 28 күн бұрын

Great video, from Australia as well

@gerrymcintosh4477 28 күн бұрын

Agree, your providing a valuable service and you are well within your rights for a deposit. Cheers from Ottawa. 🇨🇦💝🙏👍

@dmaverick2396 27 күн бұрын

Great video! Would like more like this one.

@PaulThomas-qo9vy 28 күн бұрын

Very good & informative points donyboy! Also the hobbiest mindset vs. the professional mindset is important to think about too. I'm at the hobby level for learning & fun now. Once I buy more sml. engine equip., I may go professional once I get more experience. Thanks Dony !

@rogermcdonald1607 28 күн бұрын

Very good video Dony! More videos like this would be helpful for sure. 🇨🇦🇺🇸

@edharry3984 8 күн бұрын

Thanks Don ...

@user-mt8cn3fk2v 28 күн бұрын

Please make more videos like this about the business side. very interesting and eye opening information. Thanks Donny.

@scottmclagan4276 28 күн бұрын

A very clear-headed assessment. I'm not a business owner, but if I was this would be golden. You rock.

@arthurthrasher1580 28 күн бұрын

After watching you for several years,I would gladly pay entire amount up front! Very educational ❤

@Andy-nm9dw 27 күн бұрын

Thank you for sharing I flip lawn equipment and plan on going full time in the repair business when I retire from my full time job. This information and the like are of great interest to me.

@mohabatkhanmalak1161 28 күн бұрын

You are doing the right thing, at the end of the day you got to look after yourselves. And what makes it hard is the el-cheapo hardware that surrounds. To protect yourself further, it is a good idea that they sign on a contract before they leave their stuff on you. The contract should state your terms, and they get a copy. People can suddenly have amnesia, or are in a completely different universe when it comes to work. Cheers from NZ. 🐞